Motorola MK4000 MicroKiosk Product Reference Manual Download

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Appendix C Troubleshooting

Overview

The MK4000 troubleshooting is provided in three sections:

•

Troubleshooting on page C-2

offers troubleshooting scenarios for the MK4000.

•

MK4000 Version Information on page C-4

describes how to identify the MK4000 version.

Troubleshooting Notes

When configuring the MK4000, save and reboot the MK4000 to apply the changes.

Troubleshooting

•

MK4000 does not turn on on page C-2

•

MK4000 appears to lock up upon bootup on page C-2

•

MK4000 does not respond to polls from the host computer on page C-2

•

MK4000 does not send data to host computer on page C-2

•

Scanner does not recognize configuration bar codes on page C-2

•

Reg file values are not copied into the Registry at boot time on page C-2

•

The screen does not respond to pen input on page C-2

•

Need to determine a device MAC address on page C-2

•

The wireless MK4000 does not retain its WEP Key encryption after a reboot on page C-3

•

The Mobile Companion icon does not appear in the task tray on page C-3

•

When downloading files to the MK4000 from a .zip file using ActiveSync, a message displays indicating there
is not enough free disk space to copy the application on page C-3

•

When downloading a large file over Ethernet, IE issues an insufficient memory message on page C-3

•

When upgrading using an SD card, the MK4000 cannot find files on the card on page C-3

•

Flash file system is corrupt on page C-3

Summary of Contents for MK4000 MicroKiosk

Page 1: ...MK4000 MicroKiosk for CE NET 5 0 Product Reference Guide ...

Page 2: ......

Page 3: ...MK4000 MicroKiosk for CE NET 5 0 Product Reference Guide 72E 121864 02 Revision A May 2010 ...

Page 4: ...torola The user agrees to maintain Motorola s copyright notice on the licensed programs delivered hereunder and to include the same on any authorized copies it makes in whole or in part The user agrees not to decompile disassemble decode or reverse engineer any licensed program delivered to the user or any portion thereof Motorola reserves the right to make changes to any software or product to im...

Page 5: ...ory Changes to the original manual are listed below Change Date Description 01 Rev A 9 2009 Initial release 02 Rev A 5 2010 Add Power over Ehernet POE information remove instructions involving Initial Program Loader IPL ...

Page 6: ...iv MK4000 MicroKiosk for CE NET 5 0 Product Reference Guide ...

Page 7: ...rts 1 1 Touch Screen LCD 1 1 Speakers 1 1 Microphone 1 1 Scanner Window 1 2 External Ports 1 3 MK4000 Features 1 4 Bar Code Scanner Imager 1 4 Software 1 4 Touch Screen 1 4 Memory 1 4 Connectivity Options 1 4 Micro SD Card Slot 1 4 Power 1 4 Magnetic Stripe Reader Optional 1 4 Mounting Options 1 5 Symbol Mobility Developer Kits SMDKs 1 5 Bar Code Decoding 1 6 Scanning with the MK4000 1 6 Imaging w...

Page 8: ...nfiguration Using the Microsoft Windows Control Panel 3 4 Configuration via Registry File 3 4 Rebooting the MK4000 3 4 Chapter 4 System Features Overview 4 1 RegMerge and CopyFiles 4 2 Accessing the Windows CE Desktop 4 2 Network Time Update SNTP Client 4 2 Memory Management 4 2 Flash Nonvolatile Persistent Memory 4 2 RAM Volatile Non Persistent Memory 4 2 Browser Applications 4 3 Loading Addition...

Page 9: ...19 Downloading Partitions to the MK4000 5 19 Appendix A Technical Specifications Technical Specifications A 1 Appendix B Wireless Configuration Overview B 1 Wireless Applications B 2 Signal Strength Icon B 3 Turning the WLAN Radio On and Off B 3 Find WLANs Application B 4 Profile Editor Wizard B 6 Profile ID B 6 Operating Mode B 7 Ad Hoc B 9 Security Mode B 10 Authentication B 11 Tunneled Authenti...

Page 10: ...s B 46 Band Selection B 46 System Options B 47 Auto PAC Settings B 47 Change Password B 48 Export B 49 Cold Boot Persistence B 50 Registry Settings B 51 Log On Off Application B 51 User Already Logged In B 51 No User Logged In B 52 Appendix C Troubleshooting Overview C 1 Troubleshooting Notes C 1 Troubleshooting C 1 MK4000 Version Information C 4 Appendix D MK4000 Demo Overview D 1 Price Check 1 D...

Page 11: ...r in this guide Chapter 1 MK4000 Introduction provides an overview of the MK4000 that includes parts of the MK4000 features and scanning modes Chapter 2 Installation describes the hardware setup and installation of the MK4000 Chapter 3 Configuration describes the configuration parameters of the MK4000 Chapter 4 System Features describes the wide range of capabilities used to support independent ap...

Page 12: ...s in the general text and to identify chapters and sections in this and related documents It also identifies names of windows menus menu items and fields within windows Bold identifies buttons to be tapped or clicked Bullets indicate lists of alternatives or action items lists of required steps that are not necessarily sequential Numbered lists indicate a set of sequential steps i e those that des...

Page 13: ...upport Service Information If you have a problem with your equipment contact Motorola Enterprise Mobility support for your region Contact information is available at http www motorola com enterprisemobility contactsupport When contacting Enterprise Mobility support please have the following information available Serial number of the unit Model number or product name Software type and version numbe...

Page 14: ...xii MK4000 MicroKiosk for CE NET 5 0 Product Reference Guide ...

Page 15: ... screen and programmable function buttons enhance in store applications and allow customer interaction MK4000 Parts MK4000 parts include Touch screen Speakers Scanner window External ports See Figure 1 1 on page 1 2 and Figure 1 2 on page 1 3 for illustrations Touch Screen LCD The full color 12 1 inch diagonal full XVGA 1024 X 760 pixels or SVGA 800 X 600 pixels LCD is ideal for presenting text gr...

Page 16: ...1 2 MK4000 MicroKiosk for CE NET 5 0 Product Reference Guide Scanner Window The scanner window protects the scan engine Figure 1 1 MK4000 Front View Touch Screen Speakers Scanner Window Microphone ...

Page 17: ... USB Connection on page 2 3 RJ45 Ethernet Bias T Wired Wireless Ethernet Power through AC Outlet The Ethernet Bias T 10 conductor RJ45 port accommodates Ethernet data connection The MK4000 receives power through the Symbol approved power supply Wired Ethernet Power through Power over Ethernet The MK4000 supports Power over Ethernet POE 802 3at standard An Ethernet 10 100Base T cable connected to t...

Page 18: ...the capabilities of custom applications Memory The MK4000 standard system configuration contains 128 MB flash 128 MB DRAM The flash memory is non volatile and stores the system firmware user applications and data Connectivity Options MK4000 connectivity options include USB wired 10 100 Mbps Ethernet or wireless 802 11 a b g Mbps Micro SD Card Slot The MK4000 contains a slot for micro SD cards of u...

Page 19: ...Ks The following developer kits are available for the MK4000 EMDK for C see Enterprise Mobility Developer Kit EMDK for C on page 5 1 for developing native C C applications EMDK for Java see Enterprise Mobility Developer Kit EMDK for Java on page 5 2 for developing Java based applications Symbol PocketBrowser see Symbol PocketBrowser for the Web on page 5 3 for web development EMDK for NET see Ente...

Page 20: ...e laser based MK4000 Hold the bar code at an angle which does not cause specular reflection see Specular Reflection on page 1 7 Hold the bar code close for small bar codes and farther away for large bar codes The MK4000 beeps to indicate a successful decode Figure 1 3 Scanning with the MK4000 The scan beam does not have to be perfectly parallel with the top and bottom of the symbol up to a 4o tilt...

Page 21: ...t scattered reflections from the scan to make a successful decode Practice quickly shows what tolerances to work within Figure 1 4 Avoiding Specular Reflection When scanning a 1D bar code there is only a small specular dead zone to avoid 2o from the direct laser beam However the scanner is not effective if its beams hit the bar code surface at an angle greater than 30o No specular reflection Decod...

Page 22: ...e a successful decode Place the symbol in any orientation within the aiming pattern Ensure the entire symbol is within the rectangular area formed by the brackets in the aiming pattern The red laser aiming pattern turns on to assist in aiming Figure 1 5 Imager Aiming Pattern Bar Code Centered Figure 1 6 Imager Aiming Pattern Bar Code Not Centered 1D bar code symbol 2D bar code symbol Correct Incor...

Page 23: ...ing power Connecting to a host Connecting peripherals Mounting the MK4000 Magstripe reader installation Adding an advertising insert Unpacking the MK4000 Remove the MK4000 from its packing and inspect it for damage Keep the packing it is the approved shipping container and should be used if the MK4000 needs to be returned for servicing ...

Page 24: ... card press down gently on it to eject then remove it from the slot Connecting the MK4000 The MK4000 communication interfaces include both wired or wireless solutions USB Connection Mini USB 1 1 host client port ActiveSync connection to a desktop computer Two Mini USB 1 1 host ports for peripheral connections Wired Ethernet 10 100Base T cable Power through AC outlet Power through POE To access the...

Page 25: ...If necessary connect the USB adapter cable to the mini A USB cable 3 Connect the other end of the cable to the peripheral device Wired Ethernet Connection Wired Ethernet Power through AC Outlet The MK4000 communicates to the host through a 10 100Base T Ethernet cable and receives power through a Symbol AC power supply 1 Insert the power supply barrel connector into the MK4000 power port See Figure...

Page 26: ...inouts Figure 2 1 identifies the locations for the Ethernet port pins and Table 2 1 lists pin descriptions Figure 2 1 8 Pin RJ45 Connector Port Table 2 1 RJ45 Ethernet Pin Descriptions Pin Description 1 TXD 2 TXD 3 RXD 4 Bias T VCC 5 Bias T VCC 6 RXD 7 Bias T GND 8 Bias T GND Pin 8 Pin 1 ...

Page 27: ... The device s mounting inserts are M4 x 8 1 mm When selecting an appropriate screw type ensure its length does not penetrate the device s back housing more than 8 1 mm after going through the mounting plate 2 Align the VESA mounting holes with the mounting holes on the back of the device 3 Insert the screws through each of the four aligned mounting holes Figure 2 2 provides MK4000 dimensions for m...

Page 28: ... wall using the four wood screws provided 3 Insert the four shoulder screws also provided into the mounting holes in the back of the MK4000 Figure 2 3 MK400 Wall Mounting 4 Connect the cables to the MK4000 and route and secure them properly 5 Mount the MK4000 by placing the shoulder screws through the four keyholes on the mounting plate and slide the MK4000 down to secure in place Wood Screws 4 Sh...

Page 29: ...onnect the cables to the MK4000 and route and secure them properly 2 Secure the mounting plate to the MK4000 using the four M4 panhead screws provided 3 Insert the four shoulder screws into the mounting bracket 4 Route the pole mount straps through the mounting bracket Wrap them around the pole and tighten 5 Mount the MK4000 by placing the four keyholes on the mounting plate over the shoulder scre...

Page 30: ...ng screw through the hole in the bottom tab on the mounting bracket Hand tighten the screw to secure the MK4000 Figure 2 5 MK4000 Pole Mount Installation Figure 2 6 MK4000 Pole Mount Shoulder Screws 4 Mounting Plate Panhead Screws 4 Mounting Bracket Locking Screw Pole Mount Straps ...

Page 31: ...Installation 2 9 Magstripe Reader Installation To install the optional MSR 1 Secure the mounting plate to the MK4000 using the four screws provided Figure 2 7 Securing the MSR Mounting Plate ...

Page 32: ...5 0 Product Reference Guide 2 Secure the MSR to the plate using the two screws provided Figure 2 8 Securing the MSR to the Mounting Plate 3 Connect the USB cable to one of the two mini USB host ports Figure 2 9 Connecting the USB Cable ...

Page 33: ...Installation 2 11 Card Swiping Swipe a card through the MSR in either direction with the magnetic stripe facing in toward the MK4000 Figure 2 10 Card Swiping ...

Page 34: ...st be 8 90 226 mm wide x 0 26 6 5 mm thick To install an insert 1 Secure each of the two advertisement insert brackets to the back of the MK4000 using two of the provided pan head screws Figure 2 11 Securing Sign Mount Brackets 2 Slide the insert into the bracket grooves on either side of the MK4000 and mount ads signs or instructions on this as needed Sign Mount Bracket NOTE The optional MSR atta...

Page 35: ...Installation 2 13 Figure 2 12 Advertisement Insert Dimensions 10 13 257 mm 0 26 6 50 mm thickness 8 90 226 mm 11 82 300 mm ...

Page 36: ...2 14 MK4000 MicroKiosk for CE NET 5 0 Product Reference Guide ...

Page 37: ...ation Manager SCM is a Windows based utility that runs on a host computer and creates edits an MK4000 configuration file mkconfig reg Load this file onto the MK4000 and reboot the MK4000 to set configuration parameters for the device The configurable options for the MK4000 are defined in an XML file that is available from Support Central at http www motorola com enterprisemobility support SCM is a...

Page 38: ...scribed in Table 3 1 Table 3 1 SCM Menu Functions Menu Item Description File Menu Open Config File Open a saved configuration file SCD Save Config Changes Save changes to the currently loaded configuration file Restore All Defaults Restore all parameter values to the default state The default values are stored in a Symbol Configuration template file Export Changes to xml Export the changed paramet...

Page 39: ...m Support Central must reside in the SCM directory Help Menu About Display the About dialog which shows the application version Table 3 2 Parameter Status Indicators Icon Indicator Description Modified This parameter was changed from its initial factory setting Invalid This parameter is not valid for the selected device type This can occur when a configuration file for one type of device is loaded...

Page 40: ...tion Guide for Symbol Devices Configuration via Registry File Before downloading the configuration file reg file to the MK4000 Application folder rename it mkconfig reg Use one of the following methods to download the file to the MK4000 Copy the mkconfig reg file to the MK4000 Application folder using a USB ActiveSync connection see Downloading Files to the MK4000 on page 5 6 Send the file to the ...

Page 41: ... features RegMerge and CopyFiles on page 4 2 Accessing the Windows CE Desktop on page 4 2 Network Time Update SNTP Client on page 4 2 Memory Management on page 4 2 Loading Additional Fonts on the MK4000 on page 4 3 Input Panel Virtual Keyboard on page 4 5 Microsoft Applications on page 4 5 ...

Page 42: ... 4 20 is the Microsoft default SNTP Client program This is a change from the WinCE 4 1 operating system which had a custom SNTP client Memory Management Flash Nonvolatile Persistent Memory The MK4000 64 MB configuration has 64 MB of available nonvolatile flash memory 5 MB is committed for platform partition use to install external driver packs such as RF drivers and 27 MB is available for develope...

Page 43: ...icode and double byte character font The MK4000 supports the following system fonts as shipped from the factory The font files corresponding to these formats are located in the windows folder with ttf extension Arial Comic Sans MS Courier New Georgia Symbol Tahoma Times New Roman Verdana Wingding The default system font path for these fonts is windows Use one of the following options to load fonts...

Page 44: ...with spaces If the specified font is missing Internet Explorer uses its default font to display the text Things to Consider when Using Additional Fonts Different font styles e g bold and italic often require separate TTF files be sure to provide all required styles Do not reference styles by name e g Arial Bold set the style separately from the font e g using a b or strong tag or a style For best ...

Page 45: ...ion use a stylus to select the keys on the input panel To close the Input Panel double tap the icon Figure 4 1 Input Panel Virtual Keyboard Microsoft Applications The MK4000 includes Microsoft WordPad Windows Media Player and Internet Explorer For information on using these applications refer to the Microsoft Applications for Mobile and Win CE 5 0 User Guide NOTE Use Ctrl C to copy text and Ctrl V...

Page 46: ...4 6 MK4000 MicroKiosk for CE NET 5 0 Product Reference Guide ...

Page 47: ...oft Windows CE development tools and enables development of native C and C applications Use this developer kit in conjunction with Microsoft Embedded Visual C 4 0 Service Pack 3 and MK4000 Platform Software Development Kit PSDK EMDK for C includes the following components Standard Symbol C API Libraries MK4000 specific C API Libraries Help file containing a C API Reference Guide Sample application...

Page 48: ...script Use this developer kit in conjunction with any web page editor such as Microsoft Front Page or Notepad It contains the following components Documentation for the Symbol ActiveX Object library Sample HTML Jscript applications The ActiveX objects are built into the MK4000 operating system and do not need to be loaded The MK4000 ships with Internet Explorer CE version 6 0 browser which support...

Page 49: ...ons Terminal Configuration Manager TCM and the associated TCM scripts To install the DCP for the MK4000 1 Download the DCP from the Support Central web site http www motorola com enterprisemobility support a On http www motorola com enterprisemobility support select Software Downloads b Select MicroKiosks and then select MK4000 c Select the Device Configuration Package DCP d Save the exe file to t...

Page 50: ...creen prompts Installing Other Development Software Developing applications for the MK4000 may require installing other development software such as application development environments on the development PC Follow the installation instructions provided with this software Deployment With the appropriate accessory software and connection the MK4000 can share information with the host device This ch...

Page 51: ...ft com Refer to the installation instructions included with the ActiveSync software Connecting the MK4000 to the Host Computer To configure ActiveSync for Guest access suitable for copying files between the host computer and the MK4000 1 Connect the USB cable to the mini USB port on the MK4000 see Figure 1 2 on page 1 3 Connect the other end of the cable to a USB port on the host computer 2 If the...

Page 52: ...4000 use Windows Explorer to copy the files 1 On the host computer select Explore Figure 5 3 ActiveSync Explorer 2 Double click the folder to expand the contents of the folder Figure 5 4 My Pocket PC Contents 3 Use Explorer to locate the host computer directory that contains the file to download Tap that directory in the left pane to display its contents in the right pane ...

Page 53: ...e drive in which you installed the DCP typically C navigate to the directory Program Files Symbol Device Configuration Packages MK4000c50 V1 0 6 Copy the OSUpdate folder into the My Device SC Card folder on the MK4000 7 On the MK4000 tap Start Programs Windows Explorer 8 Navigate to SD Card OSUpdate folder 9 Double tap the MK4000c50BenColor_SD LNK file 10 After the update completes and the MK4000 ...

Page 54: ...m Files Symbol Device Configuration Packages MK4000 v1 0 TCM Scripts The processes for building a hex image in TCM include Starting TCM Defining script properties Creating the script for the hex image Building the image Download the hex image to the MK4000 Creating a splash screen Flash storage PC Download Use the developer cable p n 25 119283 01R with TCM to download hex configuration files to th...

Page 55: ... 1 lists the components of the TCM window Table 5 1 TCM Components Icon Component Function Script Window Displays the files to use in creating the partition s File Explorer Window Lists the files to add to the script Create button Creates a new script file Open button Opens an existing script file Save button Saves the current script file Large icons button Views the current script items as large ...

Page 56: ...wn list select the terminal type 4 Use the default Flash Type 5 In the Disks drop down list select the number of disk partitions to create About button Displays version information for TCM Properties button Views changes the current script properties Build button Builds the current script into a set of hex files Check button Checks the script for errors files not found Send button Downloads the he...

Page 57: ...s MK4000 TCMScripts The Script1 window directory pane displays two partitions Platform and Application Depending on the type of flash chip the number of partitions can change You can add files to each of the partitions TCM functionality includes Opening a new or existing script file Copying components to the script window Saving the script file Opening a New or Existing Script You can create a scr...

Page 58: ...hile holding the SHIFT or CTRL keys Saving the Script Modifications to a script file can be saved using the Save or the Save As function Saving changes to an existing script writes over the original script To use a Motorola supplied standard script as a base and save the changes in a new script use the Save As function Building the Image After creating the script build the hex image defined by the...

Page 59: ...e script are no longer stored on the development computer or the folders where they are stored were renamed The total amount of flash memory space that the script requires exceeds the image size To correct this reduce the number of files in the partition or increase the size of the partition See Defining Script Properties on page 5 10 for more information about setting the image size appropriately...

Page 60: ... Terminal window Serial tab appears Figure 5 11 Load Terminal Window Serial and Ethernet Tabs 10 Select the Image Files To Load 11 In the Comm Port drop down list select USB Symbol Device 12 Click Download to begin the operation The Downloading screen on the MK4000 displays the Device Status and a progress bar 13 When complete Device Status displays Result was Success or in the case of an error th...

Page 61: ...rrected NOTE To access the Calibration screen from the Windows CE Control Panel tap Start Settings Control Panel Double tap the Stylus icon tap the Calibration tab and tap the Recalibrate button The Calibration screen appears Table 5 2 TCM Error Messages Error Description Solution Failed to build images flash file system DLL not loaded TCM could not load the DLL required to build images for the ta...

Page 62: ...total disk size defined in the corresponding TCM ini section Check if the script is corrupt or the TCM ini has changed after the script was created INVALID DIRECTORY In Script Properties window the selected System File Path is not a valid directory One of the disk sizes is one sector in size In Script Properties window one of the disks is too small one sector in size This may cause problem while b...

Page 63: ...sfer to the FTP server an MK4000 on the wireless network can download them by scanning RD bar codes encoding the location of the software packages Multiple MK4000s can scan a single RD bar code AirBEAM Smart The AirBEAM Smart product transfers specially designed software packages between a host server and Motorola wireless device Before transfer AirBEAM Smart checks and compares package version so...

Page 64: ...r is in non volatile storage and is not lost on a cold boot e g when power is removed for a long period of time You can use standard tools such as ActiveSync to copy files to and from the FFS partitions They appear as the Application and Platform to the ActiveSync explorer This is useful when installing applications on the MK4000 Applications stored in the Application folder are retained even afte...

Page 65: ...torola com enterprisemobility support Files are copied to the Windows folder from the Flash File System using copy files cpy in the following order Platform Application Example Application ScanSamp2 exe Windows ScanSamp2 exe This line directs CopyFiles to copy the ScanSamp2 exe application from the Application folder to the Windows folder Non FFS Partitions Non FFS Partitions include additional so...

Page 66: ...5 20 MK4000 MicroKiosk for CE NET 5 0 Product Reference Guide ...

Page 67: ...Appendix A Technical Specifications Technical Specifications For the latest technical specification information for the MK4000 visit http www motorola com MK4000 ...

Page 68: ...A 2 MK4000 MicroKiosk for CE NET 5 0 Product Reference Guide ...

Page 69: ...Appendix B Wireless Configuration Overview Use the MK4000 s Mobile Companion to configure the 11 Mbps wireless connection NOTE Mobile Companion supports WPA Home but not WPA Enterprise ...

Page 70: ...d with the access points APs for instructions on setting up the hardware To configure the MK4000 a set of wireless applications provide the tools to configure and test the wireless radio in the device The Wireless Application menu on the task tray provides the following wireless applications Find WLANs Manage Profiles Manage Certificates Manage PACs Options Wireless Status Wireless Diagnostics Log...

Page 71: ... ready to use Good signal strength Wireless LAN network is ready to use Fair signal strength Wireless LAN network is ready to use Notify the network administrator that the signal strength is only Fair Poor signal strength Wireless LAN network is ready to use Performance may not be optimum Notify the network administrator that the signal strength is Poor Out of network range not associated No wirel...

Page 72: ...signal strength and encryption type The signal strength and encryption icons are described in Table B 2 and Table B 3 Network Type Type of network Channel Channel on which the AP is transmitting Signal Strength The signal strength of the signal from the AP NOTE Find WLAN display is limited to 32 items ESSIDs or MAC addresses A combination of up to 32 ESSIDs APs may be displayed Manually enter vali...

Page 73: ...create a wireless profile from that network This starts the Profile Editor Wizard which allows you to set the values for the selected network After editing the profile the device automatically connects to this new profile Table B 3 Encryption Icon Icon Description No encryption WLAN is an infrastructure network WLAN is an Ad Hoc network WLAN access is encrypted and requires a password ...

Page 74: ...ctions on navigating the Profile Editor Wizard Profile ID In the Profile ID dialog box in the Profile Editor Wizard enter the profile name and the ESSID Figure B 4 Profile ID Dialog Box Tap Next The Operating Mode dialog box displays Table B 4 Profile ID Fields Field Description Profile Name The name and WLAN identifier of the network connection Enter a user friendly name for the device profile us...

Page 75: ...Figure B 5 Operating Mode Dialog Box Table B 5 Operating Mode Fields Field Description Operating Mode Select Infrastructure to enable the device to transmit and receive data with an AP Infrastructure is the default mode Select Ad Hoc to enable the device to form its own local network where devices communicate peer to peer without APs using a shared ESSID ...

Page 76: ... and must match the profile For a single profile to use in multiple countries with infrastructure that supports 802 11d including Motorola infrastructure set the Profile Country to Allow Any Country Under Options Regulatory select Enable 802 11d The Options Regulatory Country setting is not used For a single profile to use in multiple countries but with infrastructure that does not support 802 11d...

Page 77: ...igure B 6 Ad Hoc Channel Selection Dialog Box NOTE If in a country where DFS is implemented in band 5150 5250 MHz you cannot use ad hoc and must move and select a channel in the 2 4 GHz band Ad hoc channels are specific to the country selected Table B 6 Ad Hoc Channels Band Channel Frequency 2 4 GHz 1 2412 MHz 2 2417 MHz 3 2422 MHz 4 2427 MHz 5 2432 MHz 6 2437 MHz 7 2442 MHz 8 2447 MHz 9 2452 MHz ...

Page 78: ...WPA This mode allows you to configure protocols not available in the other Security Mode selections Open authentication encryption Open authentication with WEP40 or WEP128 and 802 1X authentications that use WEP128 encryption WPA Personal This mode allows you to configure a WPA TKIP PSK protocol WPA2 Personal This mode allows you to configure WPA2 PSK protocols with either the Advanced Encryption ...

Page 79: ...quired with pass phrase hex key configuration WPA2 Personal None AES Enabled User input required with pass phrase hex key configuration WPA Enterprise EAP TLS EAP FAST PEAP LEAP TTLS TKIP Disabled No user input required for encryption key WPA2 Enterprise EAP TLS EAP FAST PEAP LEAP TTLS AES Disabled No user input required for encryption key Table B 8 Authentication Options Authentication Descriptio...

Page 80: ...ication options for each authentication type 2 Select the User Certificate check box if a certificate is required If you selected the TLS tunnel type that requires a user certificate the check box is already selected 3 Tap Next The Installed User Certificates dialog box appears PEAP Select this option to enable PEAP authentication This type establishes a tunnel and based on the tunnel type uses a ...

Page 81: ... phase 2 of the authentication process This method uses a time synchronized hardware or software token generator often in conjunction with a user PIN to create a one time password MD5 X Message Digest 5 MD5 is an authentication algorithm developed by RSA MD5 generates a 128 bit message digest using a 128 bit key IPSec truncates the message digest to 96 bits MS CHAP X Microsoft Challenge Handshake ...

Page 82: ...dial up and virtual private network VPN connections With Windows XP SP1 Windows XP SP2 Windows Server 2003 and Windows 2000 SP4 MS CHAP v2 is also an EAP type PAP X Password Authentication Protocol PAP has two variations PAP and CHAP PAP It verifies a user name and password for PPP Internet connections but it is not as secure as CHAP since it works only to establish the initial link PAP is also mo...

Page 83: ...ate dialog box appears 2 Select Import User Cert from Server and tap OK The Install from Server dialog box appears 3 Enter the User Password and Server information in their respective text boxes 4 Tap Retrieve A Progress dialog indicates the status of the certificate retrieval or tap Exit to exit After the installation completes the Installed User Certs dialog box displays and the certificate is a...

Page 84: ...ofile affects how the profile is treated during a Profile Roaming operation Profiles are excluded from consideration if they require user entry of credential information If the profile uses an authentication tunnel type of EAP GTC and you selected Token see Password then you can control certain behavior by whether you enter a value in the Enter User Name field If you enter a value in this field wh...

Page 85: ...t time usually along with a PIN Tokens usually expire within 60 seconds The token generator is time synchronized with a token server When authenticating the RADIUS server asks the token server to verify the token entered The token server knows what value the token generator generates given the time of day and the username Since tokens expire EAP GTC token profiles are treated differently A prompt ...

Page 86: ...tain credentials entered through the Profile Editor Wizard you must enter credentials when prompted either when connecting to the profile in the Manage Profiles window or when logging onto the profile using the Log On Off command Credential caching options only apply to a profile when you enter credentials through the login dialog box This includes using the Log On Off command to log on to a profi...

Page 87: ...ftware does not prompt for new credentials If Fast Session Reconnect is not enabled on the RADIUS server or if you checked the At Connect checkbox you are prompted to enter new credentials Note also that the On Resume caching option must always check for profiles where the credentials expire because the Fusion software does not support the use of Fast Session Reconnect across a suspend resume cycl...

Page 88: ...n to check credentials at a set time interval 2 Enter the value in minutes in the Min box 3 Tap the At hh mm radio button to check credentials at a set time 4 Tap Next The At Time dialog box appears Figure B 16 At Time Dialog Box 5 Enter the time using the 24 hour clock format in the hh mm box 6 Tap to move the time to the right Repeat for additional time periods 7 Tap Next The Encryption dialog b...

Page 89: ...ription Open Select Open the default when no data packet encryption is needed over the network Selecting this option provides no security for data transmitting over the network WEP 40 40 24 Select WEP 40 40 24 to use 64 bit key length WEP encryption the other 24 bits are generated automatically Other controls appear that allow you to enter keys If you select the Use Passkey checkbox you are asked ...

Page 90: ...for encryption Note that Fusion sets default values for these keys so while that entry is not required the keys must match the AP TKIP Select TKIP for the adapter to use the Temporal Key Integrity Protocol TKIP encryption method This encryption method is available when the Security Mode is not set to Legacy If the Security Mode is set to WPA personal you are asked to enter a passphrase between 8 a...

Page 91: ...al characters d For AES enter 64 hexidecimal characters 5 In the Confirm Key field re enter the key When the keys match a message appears indicating this 6 Repeat for each WEP key 7 For WEP only in the Transmit Key drop down list select the key to transmit 8 Tap Next The IP Address Entry dialog box displays To enter a hexidecimal key without characters hidden 1 Tap Next 2 For WEP only in each Key ...

Page 92: ...e encryption is AES and the authentication is anything other than None To enter a pass phrase with characters hidden 1 Select the For added security Mask characters entered check box 2 Tap Next 3 In the Key field enter the key a For WEP 40 enter between 4 and 32 characters b For WEP 104 enter between 4 and 32 characters c For TKIP enter between 8 and 63 characters d For AES enter between 8 and 63 ...

Page 93: ...Address Entry dialog box to enter the IP address and subnet information Figure B 20 Static IP Address Entry Dialog Box Table B 13 IP Address Entry Encryption Description DHCP Select Dynamic Host Configuration Protocol DHCP from the IP Address Entry drop down list to obtain a leased IP address and network configuration information from a remote server DHCP is the default setting for the device prof...

Page 94: ... be assigned a unique IP address that is made up of a network identifier and a host identifier Enter the IP address as a dotted decimal notation with the decimal value of each octet separated by a period for example 192 168 7 27 Subnet Mask Most TCP IP networks use subnets to manage routed IP addresses All IP addresses have a network part and a host part The network part specifies a physical netwo...

Page 95: ...uces potential interference to other wireless devices that might be operating nearby Increasing the radio transmission power level increases the range at which other wireless devices can hear the radio s signal Figure B 22 Transmit Power Dialog Box Infrastructure Mode Figure B 23 Transmit Power Dialog Box Ad Hoc Mode Table B 16 Transmit Power Dialog Box Infrastructure Mode Field Description Automa...

Page 96: ...e with devices at the outer edge of a coverage area 30 mW Select 30 mW to set the transmit power level to 30 mW The radio transmits at the minimum power required 15 mW Select 15 mW to set the transmit power level to 15 mW The radio transmits at the minimum power required 5 mW Select 5 mW to set the transmit power level to 5 mW The radio transmits at the minimum power required 1 mW Select 1 mW for ...

Page 97: ...wer settings Table B 18 Battery Usage Options Field Description CAM Continuous Aware Mode CAM provides the best network performance but yields the shortest battery life Fast Power Save Fast Power Save the default performs in the middle of CAM and MAX Power Save with respect to network performance and battery life MAX Power Save Max Power Save yields the longest battery life while potentially reduc...

Page 98: ... and select an option from the menu to connect edit disable enable or delete the profile Note that the Disable menu item changes to Enable if the profile is already disabled Table B 19 Profile Icons Icon Description No Icon Profile is not selected but enabled Profile is disabled Profile is cancelled A cancelled profile is disabled until a connect or login function is performed through the configur...

Page 99: ...rofiles window displays existing profiles appear in the list Figure B 27 Manage Profiles Tap and hold a profile and select Connect from the pop up menu to set this as the active profile Once selected the device uses the authentication encryption ESSID IP Config and power consumption settings configured for that profile Editing a Profile Tap and hold a profile and select Edit from the pop up menu t...

Page 100: ... level See Profile Editor Wizard on page B 6 for instructions on creating a profile Deleting a Profile To delete a profile from the list tap and hold and select Delete from the pop up menu A confirmation dialog box appears Ordering Profiles Tap and hold a profile from the list and select Move Up or Move Down to order the profile If the current profile association is lost the device attempts to ass...

Page 101: ...rtificate Type drop down box to filter the certificate list to display All only Root Server or only User Client certificates The Certificate Manager window contains command buttons at the bottom of the window A button might be disabled gray if the operation cannot be performed based on any selected object To hide the command buttons to allow more space for displaying certificates tap and hold and ...

Page 102: ... a certificate for the User from the CA To import from a file 1 Tap the Import button or select from the context menu The Import Certificate dialog box displays 2 Select the Import from File cer pfx radio button to import a certificate file 3 Select the file to import from the Open window To import from a server 1 Tap the Import button or select from the context menu The Import Certificate dialog ...

Page 103: ...selected object To display the buttons select View Buttons from the pop up menu You can also use the pop up menu to select the Properties and Delete commands or to sort by A ID or I ID PAC Properties To display the properties of a PAC select an item in a sub tree and select the Properties button or pop up menu Select an entry in the upper list of the window to display the details of that property ...

Page 104: ...h provides information about the connection status of the current wireless profile Current Profile displays basic information about the current profile and connection settings IPv4 Status displays the current IP address subnet and other IP related information assigned to the device Wireless Log displays a log of important recent activity such as authentication association and DHCP renewal completi...

Page 105: ...en the AP and device As long as the Signal Quality icon is green the AP association is not jeopardized If the icon is red poor signal an association with a different AP could be warranted to improve the signal The signal strength icon changes depending on the signal strength Excellent Signal Very Good Signal Good Signal Fair Signal Poor Signal Out of Range no signal The radio card is off or there ...

Page 106: ...device has roamed from one AP to another AP MAC Address Displays the MAC address of the AP to which the device is connected Transmit Rate Displays the current rate of the data transmission Table B 20 Signal Strength Status Continued Field Description Table B 21 Current Profile Window Field Description Profile Name Displays the current profile name the device uses to communicate with the AP ESSID D...

Page 107: ...mmunicate with each other Each communication carries the address of the source and destination networks and the particular machine within the network associated with the user or host computer at each end This address is called the IP address Each node on the IP network must be assigned a unique IP address that is made up of a network identifier and a host identifier The IP address as a dotted deci...

Page 108: ... Log 1 Tap the Save button The Save As dialog box displays 2 Navigate to the desired folder 3 In the Name filed enter a file name and then tap OK The Wireless Log is saved as a text file in the selected folder Clearing the Log To clear the log tap Clear Lease Expires Displays the date and time that the IP address expires DNS Displays the IP address of the DNS server WINS WINS is a Microsoft Net BI...

Page 109: ...orm ICMP Ping Trace Routing and Known APs To open the Wireless Diagnostics window tap the Signal Strength icon Wireless Diagnostics Figure B 36 Wireless Diagnostics Window The Wireless Diagnostics window contains the following options Tap the option to display the option window ICMP Ping tests the wireless network connection Trace Route tests a connection at the network layer between the device an...

Page 110: ...ts Information of the ping test displays in the appropriate fields The following statistics appear on the page Signal The current signal strength measured in dBm appears as both a numeric value and as a histogram Noise The current noise level measured in dBm appears as both a numeric value and as a histogram SNR The current signal to noise ratio measured in dBm appears as both a numeric value and ...

Page 111: ...y other device on the network To open the Trace Route window tap Trace Route in the Wireless Diagnostics window Figure B 38 Trace Route Window In the IP combo box enter an IP address or choose one from the drop down list or enter a DNS Name and tap Start Test When starting a test the trace route attempts to find all routers between the device and the destination The Round Trip Time RTT between the...

Page 112: ... device connects to the selected AP and never roams until You select Set Roaming You select Set Mandatory on a different AP You manually connect to a profile from the Manage Profiles page The device roams to a new profile The device resumes after being suspended The device resets warm or cold Select Set Roaming to allow the device to roam to any AP with a better signal These settings are temporary...

Page 113: ...B 24 OP Mode Filtering Options Field Description AP Networks Select the AP Networks check box to display available AP networks and their signal strength within the Available WLAN Networks see Find WLANs Application on page B 4 These are the APs available to the device for association If this option was previously disabled refresh the Available WLAN Networks window to display the AP networks availa...

Page 114: ...t match this setting to connect to that profile Enable 802 11d If you select the Enable 802 11d check box the WLAN adapter follows the 802 11d standard It passively scans until it receives valid country information from an AP It limits transmit power settings based on maximums received from the AP Profiles using Infrastructure mode can only connect if the country selected in the profile matches th...

Page 115: ...nfigures the IP based on what is configured in the network profile Deselect this to manually configure the IP in the standard Windows IP window Enabled by default Auto Time Config Enables automatic update of the system time Network association updates the device time based on the time set in the AP This proprietary feature is only supported with Motorola infrastructure Enabled by default Table B 2...

Page 116: ...this feature to protect settings from a guest user By default the password is not set Figure B 45 Change Password Window Enter the current password in the Current text box If there is no current password the Current text box does not appear Enter the new password in the New and Confirm text boxes Tap Save To change an existing password enter the current password in the Current text box and enter t...

Page 117: ...rt options 1 Tap Export Options The Save As dialog box displays Figure B 47 Export Options Save As Dialog Box 2 Enter a filename in the Name field The default filename is WCS_OPTIONS REG 3 Select the desired folder 4 Tap Save NOTE For Windows CE 5 0 devices exporting options enables settings to persists after cold boot See Cold Boot Persistence on page B 50 for more information ...

Page 118: ...ld Boot Persistence Export options and profiles to provide cold boot persistence Save the exported registry files in the Application folder to use them on a cold boot and restore previous profile and option settings To save server certificates for persistence save the certificate files in the folder Application RootCerts to install the certificates automatically on a cold boot User certificates th...

Page 119: ...d profile To do this Launch the Log On Off dialog Select the cancelled profile from the profile drop down list Login to the profile Log off the device to prevent another user from accessing the current user s network privileges Switch device users to quickly log off the device and allow another user to log into the device Table B 29 Registry Parameter Settings Key Type Default Description Certific...

Page 120: ...the login dialog was launched by the Wireless Application and not by the user tapping Cancel first causes a message box to display a warning that the cancel disables the current profile If you still choose to cancel the login the profile is cancelled Once you cancel a profile the profile is suppressed until you actively re enable it or a new user logs onto the device Table B 30 Log On Off Options ...

Page 121: ... does not recognize configuration bar codes on page C 2 Reg file values are not copied into the Registry at boot time on page C 2 The screen does not respond to pen input on page C 2 Need to determine a device MAC address on page C 2 The wireless MK4000 does not retain its WEP Key encryption after a reboot on page C 3 The Mobile Companion icon does not appear in the task tray on page C 3 When down...

Page 122: ... MK4000 Check cables to the MK4000 Ensure the MK4000 address is the address the host is polling Check communication parameters Open a command window using Start Programs Command and type ipconfig to list the status of all radio and Ethernet interfaces MK4000 does not send data to host computer MK4000 is not programmed to work with the host Check setup communication parameters MK4000 is not connect...

Page 123: ...the unzipped files to the MK4000 using ActiveSync When downloading a large file over Ethernet IE issues an insufficient memory message For some file types IE requires free RAM equivalent to twice the file s size This is an IE limitation When upgrading using an SD card the MK4000 cannot find files on the card The SD card is not supported The MK4000 supports up to an 8 GB SD card Flash file system i...

Page 124: ...er up bypass this upon booting to access the Windows CE Desktop See Accessing the Windows CE Desktop on page 4 2 1 From the Windows task bar select Start Settings Control Panel 2 Select MK4000 identification from the Control Panel window to view the following information Device name Description OS version Monitor version Display type Memory sizes ...

Page 125: ...opening screen shows the price in large text with a small text description From the main screen this demo has a button to show a non functioning paging feature it plays sound a non functioning printing screen and another button to check inventory The inventory screen shows the location of items in stock and can show inventory at other store locations The final inventory screen allows reserving mer...

Page 126: ... store locations The final inventory screen allows reserving merchandise by scanning the Loyal Coupon Printing Data Matrix bar code loyalty card Figure D 2 Price Check 2 Small text Special Order Pick Up Special Order Pick Up indicates where a customer can pick up an ordered item After scanning a bar code loyalty card the kiosk tells the customer where to pick up an item and offers an option to hav...

Page 127: ...sed using the loyalty card This demo shows that the coupon contains not only the discount information but also information that uniquely identifies the customer Figure D 5 Loyalty Coupon Redemption Mailer Cell Phone Coupon Cell Phone Coupon allows scanning a bar code coupon emailed to a customer s phone After scanning the demo bar code below the customer is prompted to scan the bar code on the cel...

Page 128: ... Figure D 7 Lottery Win Verification Employee Application Employee Application demonstrates an employee management system It allows an associate to scan a badge to clock in clock out check task status and check the schedule On the My Tasks screen the user can press Restock End Caps to drill down and see more information A simulated print also occurs from the My Tasks screen or Schedule screen if t...

Page 129: ...ode scanner 1 4 bluetooth ad hoc mode B 7 C CAB files 3 1 calibration 5 15 C 2 CHAP B 13 chapter descriptions ix clock 4 2 cold boot 5 18 communications 2 2 ethernet wired 2 3 USB 2 2 2 3 wired ethernet 2 2 companion programs internet explorer 4 5 media player 4 5 wordpad 4 5 configuration file downloading 3 4 configurations ix connecting 2 2 host 2 3 peripherals 2 3 power supply 2 2 to host compu...

Page 130: ...D B 6 ethernet setup 2 3 Bias T port connection 1 3 wired 2 3 external ports 1 3 F features 1 4 file deployment 3 4 file explorer 5 9 flash file system 5 18 downloading partitions 5 19 non FFS partitions 5 19 splash screen 5 19 partitions 5 18 copyfile 5 19 regmerge 5 18 flash memory 4 2 flash storage 5 18 font loading 4 3 G gateway B 26 H headset jack 1 4 host communications ethernet wired 2 3 US...

Page 131: ...r 1 3 PC download 5 8 PCMCIA 4 2 4 4 C 3 access cover 1 3 PEAP B 12 peripheral connection USB 2 3 PocketBrowser 5 3 POE 1 3 setup 2 3 ports ethernet 2 3 Ethernet Bias T 1 3 headset jack 1 4 power 1 3 RJ45 1 3 USB 1 3 2 3 power 1 3 AC power supply 1 4 2 2 options 1 4 2 2 POE 2 3 supply 1 3 power over ethernet 1 3 setup 2 3 printer connecting 2 3 debugging 4 5 profile create new B 32 delete B 32 edi...

Page 132: ...3 speakers 1 1 specifications A 1 specular reflection 1 7 splash screen 5 19 creating 5 17 static B 25 storage memory 4 2 subnet mask B 26 Symbol configuration manager file deployment 3 4 file types 3 1 menu 3 2 parameter indicators 3 3 user interface 3 2 XML provisioning 3 1 T TCM building hex image 5 8 5 12 5 13 creating script 5 11 defining properties 5 10 error messages 5 15 hex image download...

Page 133: ..._______ What topics need to be added to the index if applicable ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ___________________________________________________________________________...

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Page 136: ...ork 11742 USA 1 800 927 9626 http www motorola com enterprisemobility MOTOROLA and the Stylized M Logo and Symbol and the Symbol logo are registered in the U S Patent and Trademark Office All other product or service names are the property of their respective owners Motorola Inc 2010 ...

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