Troubleshooting Tips
What if I can’t make an Internet connection right
after installation?
•
First turn your MG8702 off for at least 8 seconds, then on, to see if that
fixes the problem.
•
Check the connections you’ve made to your MG8702. Power and coax
connections are required, and up to 4 Ethernet connections are
optional. Are those connections good? Be sure that the coax cable
connection is tight enough, possibly using the coax wrench.
•
Check that the MG8702’s power adapter is plugged into a live outlet,
and that the Ethernet cable is connected securely.
•
Make sure that your coax cable is live. You can check that by using it
with a TV.
•
Check that you provided the correct setup information to your cable
service provider.
•
Contact your cable service provider to make sure they’ve turned on
your Internet service.
What if my MG8702 has been working then stops
working?
•
First turn your MG8702 off for at least 8 seconds, then on, to see if that
fixes the problem.
•
If the MG8702’s lights don’t come on, check that the modem/router is
getting power from its power adapter and that the MG8702’s power
button is on.
•
Check your MG8702 cables.
•
Check with your service provider. Sometimes there’s a service outage
or some other service issue. Sometimes a service outage also affects
your TV service, so check that.
