Motorola Edge User Manual Download Page 207

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Clear the app’s cache.

This frees up space by removing temporary files.

Reset

the phone.

Keyboard not working

If your keyboard has problems, like a missing spacebar:

Check for

updates

to your keyboard app.

Turn your phone off and then on again.

Clear the

cache

for the keyboard app.

Problems with Facebook, WhatsApp, other apps

If you’re having problems with messaging apps that you installed:

Check for

updates

to the app.

If you can open the app, touch

or >

Help

and look for troubleshooting information.

Turn your phone off and then on again.

Clear the app's cache.

Gmail problems

For help with Gmail, read

Google's troubleshooting information

Play Store problems

For help with Play Store, read

Google's troubleshooting information

Fix a problem : App issues

198

Summary of Contents for Edge

Page 1: ...User Guide Questo manuale d istruzione è fornito da trovaprezzi it Scopri tutte le offerte per Motorola Edge o cerca il tuo prodotto tra le migliori offerte di Cellulari e Smartphone ...

Page 2: ...eatures services and applications are network dependent and may not be available in all areas additional terms conditions and or charges may apply Contact your service provider for details All features functionality and other product specifications as well as the information contained in this help content are based upon the latest available information and believed to be accurate at the time of re...

Page 3: ...r first smartphone 18 If you had an iPhone 19 About your Google account 20 Status bar icons 21 Phone terms you should know 25 Get around on your phone 27 Learn gestures 27 Use edge action bar 28 Move between apps and screens 28 Use quick settings 29 Turn screen off and on 32 Adjust volumes 32 Frequently used tools 34 Turn flashlight on and off 34 Take screenshots 34 Measure with a ruler 35 Control...

Page 4: ... Other sound settings 56 Silence power on sound 56 Turn off charging sounds 56 Apps 57 About your apps 57 View two apps on screen 61 View notifications 62 About Moto experiences 63 Enhance your gaming 64 Manage your apps 67 Install or update apps 67 Manage or delete apps 69 Protect against harmful apps 71 Search and browse 72 Search the web 72 Search your phone 74 Browse websites 75 Text messaging...

Page 5: ...k app 91 Set alarms 91 Use timer or stopwatch 91 Set date and time 93 Photos app 94 Share photos and videos 94 Upload photos and videos 94 Calls contacts voicemail 96 Phone calls 96 Answer calls 96 Make calls 97 During a call 98 Make video calls 99 Make conference calls 100 Block calls and texts 100 Turn on call waiting 101 View and delete call history 101 Make emergency call from locked phone 103...

Page 6: ...opies 121 Network and internet 123 Connect to Wi Fi networks 123 Use Airplane mode 124 Control data usage 125 Share your internet connection 126 Connect to VPNs 128 Connected devices 130 Connect with Bluetooth 130 Connect with Wi Fi Direct 132 Tap pay with NFC 132 Share or receive with NFC 133 Cast screen or media to TV 134 Transfer files between phone and computer USB 135 Print from your phone 13...

Page 7: ...Lock and unlock phone 156 Set screen lock 156 Adjust lock options 157 Unlock with trusted devices 158 Unlock with your face 159 Unlock at trusted places 160 Keep phone unlocked while it s on you 161 Use fingerprint security 161 Pin your screen 163 Lock SIM card 163 Accounts 165 Add or remove accounts 165 Sync accounts and apps 166 Manage information in your Google account 167 System 168 Languages ...

Page 8: ... issues 183 Problems making receiving calls 183 Problems during calls 185 Battery issues 187 Charging problems 187 Battery drains too fast 187 Bluetooth Wi Fi USB issues 188 Bluetooth problems 188 Wi Fi problems 190 Can t transfer files or connect to computer 191 Account and sign in issues 192 Forgot unlock code 192 Can t sign in to Google 192 Account sync issues 192 App issues 194 Apps not workin...

Page 9: ...Get more help 201 motorola edge ix ...

Page 10: ...e Hardware diagram 1 Proximity sensor 2 Front camera To learn more read help in the Camera app 3 Microphone 4 Earpiece 5 Tray for SIM and SD card 6 Volume up down button 7 Power button 8 Fingerprint sensor Set up phone 1 ...

Page 11: ...cloths including paper towels and other materials with rough surfaces If the screen gets drops of liquid on it wipe it with a clean dry cloth To disinfect your phone It is okay to use wipes or cloths moistened with 70 isopropyl alcohol or Clorox Disinfecting Wipes to gently wipe your screen When disinfecting or cleaning your phone turn it off and avoid getting any moisture in its openings includin...

Page 12: ...swap the card and its content between devices After you insert the card be sure to update settings within media apps like camera music and podcast apps so they use the card to store content you create or download You can t store apps on the SD card because it is portable storage Insert or replace cards 1 If you are removing an SD card unmount it first Settings Storage 2 Insert the tool into the ho...

Page 13: ...troubleshooting steps SIM card SD card Manage dual SIMs About dual SIMs When two SIMs are inserted You see at the top of the home screen If you see troubleshoot the issue Both SIMs can make and receive calls and text messages Only the owner of the phone not additional users or guests can access dual SIM settings Set up SIM profile Set SIM options based on how you expect to use the cards Set up pho...

Page 14: ...ta SMS voice calls video calls or contacts 1 Go to Settings Network internet SIM cards 2 Touch each preferred SIM and contact option to change This information applies only to phones that support dual SIM cards and have both cards inserted Change SIM name color ringtone When two SIMs are inserted you ll see them referenced in apps like Contacts Messages and Phone The SIM name shows your carrier an...

Page 15: ... added a Google account on your phone When you open the Gmail app for the first time you ll see your email for that account You re already set up To set up additional accounts open Gmail touch your profile icon then touch Add another account If you didn t add a Google account to your phone and want to set up email for an IMAP POP provider an address that s not Gmail 1 Open the Gmail app 2 Follow t...

Page 16: ...ment Switch account views In the Gmail app touch your profile icon then select an account To open each inbox with one touch from your home screen add task shortcuts 1 Touch hold 2 Drag for each account to a blank space on your home screen Prepare for emergencies Set up emergency information You can set up emergency information for first responders or others to view from your lock screen such as yo...

Page 17: ...zed emergency responders to help them locate you If ELS is off your carrier might still send the phone s location during an emergency call For more information check with your carrier To turn ELS on or off 1 Go to Settings Location Advanced 2 Touch Emergency Location Service 3 Turn it on or off To learn more about ELS read Google s help Turn emergency alerts off on Your phone can receive free life...

Page 18: ...our phone be sure to Set up a screen lock Set up fingerprint security to unlock your screen safely and quickly with a touch In case you ever lose your phone set up Find My Device and record your IMEI number You ll probably also want to Set up your Bluetooth and Wi Fi connections If you use multiple languages set them up so they appear on your keyboard Set your schedule for Do Not Disturb to automa...

Page 19: ...gnify the screen by triple tapping it or by swiping up from the bottom of the screen with two fingers If you re using 3 button navigation you can add to magnify Set it up To set up the way to start zoom in and stop zoom out magnification 1 Go to Settings Accessibility Magnification 2 Select an option and turn it on To touch the screen three times choose Magnify with triple tap To swipe up from the...

Page 20: ...unlock the screen turn on Screen locking sounds To hear a click when you touch something on the screen turn on Touch sounds To feel a vibration when you type on the keyboard turn on Touch vibration If you don t want any of these sounds just turn them off Hear other notification sounds You can assign a ringtone for notifications from specific apps You can also control sounds that notify you of othe...

Page 21: ...Down buttons at the same time for three seconds until you hear confirmation that TalkBack is on or off You can change the accessibility feature associated with this shortcut Or turn TalkBack off 1 Go to Settings Accessibility 2 Touch TalkBack and turn Use service off More assistance You can also Use voice commands Dictate text instead of typing Hearing assistance Turn on video captions 1 Go to Set...

Page 22: ...o cord that came with your TTY Dexterity assistance External switch or keyboard If you re unable to use a touchscreen Switch Access lets you control the phone using external switches or keyboard keys to select items scroll enter text and more To use Switch Access you must have one of the following An external switch USB or Bluetooth switch devices send keystroke signals to your phone An external k...

Page 23: ...need more time to respond to a notification or messages that are visible only temporarily you can adjust the time before they disappear 1 Go to Settings Accessibility 2 Touch Time to take action 3 Choose your preferred timeout Note Not all apps support this setting Use accessibility shortcuts Use accessibility menu Get quick access to an accessibility menu that gives you better control of your pho...

Page 24: ...ttons for accessibility services You can press the Volume buttons to turn an accessibility feature of your choice TalkBack Switch Access on or off To enable the shortcut 1 Go to Settings Accessibility 2 Touch Volume key shortcut 3 Turn Use service on 4 To change the accessibility feature associated with the shortcut touch Shortcut service 5 To use the Volume buttons from the lock screen turn Allow...

Page 25: ...tion or frequent tasks 3 Action bar Swipe in to open shortcuts and swipe up down to move between apps and screens You can customize it 4 Shortcut You can add shortcuts to open apps or web pages you use frequently 5 App list Swipe up from the bottom of the screen to see the list of all your apps 6 Favorites tray Provides one touch access to your most used apps from any home screen page You can cust...

Page 26: ...en From the lock screen you can Make an emergency call View and respond to notifications Double touch one to open it Open your quick settings Swipe down from top of screen Start a voice search Swipe up diagonally from either bottom corner Go into Lockdown Temporarily turn off notifications and fingerprint unlocking You can customize your lock screen to add a message and control which notifications...

Page 27: ...and entertained Protect your phone You carry your phone around with you and accidents happen phones get lost sometimes So set up some security and prevent heartache if you and your phone become separated Set up a screen lock This is your first line of defense in keeping your sensitive information safe Prefer numbers shapes words Set up a PIN pattern or password required to unlock your phone Learn ...

Page 28: ...s your media and files from any internet connected device phone computer tablet use cloud storage Your Google account includes free cloud storage on Drive which has its own app and is also available from the menu throughout other apps Wi Fi hotspot You can use your phone as a Wi Fi hotspot to share your internet connection with your other devices that need internet access for example a laptop or t...

Page 29: ...gle account Use YT Music to upload your iTunes library About your Google account Benefits of your account When you set up your phone you added a Google account If you haven t had a Google account before this is more than just a password you set up for your phone A Google account lets you organize and access your personal information and files from any computer or mobile device Synchronize everythi...

Page 30: ...essages or downloads If you don t know what one of these icons means swipe the status bar down for details On the right icons tell you about your phone s battery level and network connections A dot means there are more icons to view Drag down from the top of the screen to see all icons What status icons mean These are the icons from apps that came on your phone and the phone status icons Icon Mean...

Page 31: ... cellular mobile network Connected to different cellular mobile network roaming Data Saver is on preventing apps from using background data Wi Fi network within range Connected to Wi Fi network Poor connection to Wi Fi network No SIM card Location services are in use Airplane mode on CONNECTIVITY Bluetooth connected Trusted device connected Your phone is a Wi Fi hotspot Devices can connect to shar...

Page 32: ...n countries support this feature SYNC AND UPDATES App updates are available for download from Play Store App successfully installed from Play Store Email and calendar sync in progress Upload complete Download complete Google backup in progress Google backup complete SOUND Vibrate Song playing DO NOT DISTURB Learn the basics New to Android 23 ...

Page 33: ...charging Battery low Phone is in Battery Saver mode ALARM AND CALENDAR Alarm set Upcoming calendar event EMAIL AND MESSAGING New Gmail message New text message New voicemail Important alert OTHER ICONS Screenshot is available Learn the basics New to Android 24 ...

Page 34: ...d from your phone other than calls and text messages You may use data when you access the internet check your email play games use apps and more Background tasks such as syncing or location services may also use data data usage The amount of data your phone uploads or downloads over a network in a given period Your phone uses your carrier s cellular network or over a Wi Fi network Depending on you...

Page 35: ...rocess of sharing the same information across multiple devices and websites Contacts calendars and email are often synced through cloud services so you can enter information on one device and access it through another widget An element you can add to your home screen that gives you quick access to information or frequent tasks For example widgets can provide weather updates upcoming calendar event...

Page 36: ...nger across the screen without pausing when you first touch so you don t drag instead Result Switch between home screens or between tabs in an app Or move quickly through a list Try it Open the Phone app and swipe left right to switch between tabs Pinch out to zoom Put two fingers on the screen and then drag them apart Result Zoom in to see larger version of photos and maps Or open expandable noti...

Page 37: ...display depending on your settings If the gestures aren t working check that Edge touch is turned on in settings Swipe in for shortcuts Swipe in from the action bar to see shortcuts for opening apps actions tools and contacts 1 Open the app or contact 2 Customize these shortcuts replace delete or rearrange Move between apps and screens Choose how to get around You can change the kind of navigation...

Page 38: ...ogle Assistant Swipe diagonally from either lower corner of the screen Use 3 button navigation Use these icons to move between screens and apps if you chose 3 button navigation takes you back one screen returns you to the home screen from any app lets you switch between recent apps Tip For visual assistance you can add to open the Accessibility Menu or magnify what s on the screen Use quick settin...

Page 39: ...ick settings Do one of the following Touch an icon to toggle the setting on or off Touch hold an icon to adjust related settings Icon Setting Wi Fi Bluetooth Do Not Disturb Flashlight Auto rotate Battery Saver Learn the basics Get around on your phone 30 ...

Page 40: ...pen quick settings and touch Or open the Settings app Tip You can search the Settings app to find what you need quickly Just touch at the top of the app and type your search term Customize quick settings You can rearrange quick settings putting your most used at the top You can also add or remove them 1 Open quick settings 2 Touch 3 Drag to add remove or rearrange To return quick settings to its o...

Page 41: ... a screen lock you need to unlock it Your screen automatically turns on when you have an incoming call To turn the screen off Briefly press the Power button When you set down your phone it s good habit to do this You prevent accidental touches save a bit of battery and keep it secure with the screen lock To keep your screen off and phone quiet when you don t want interruptions like at night use Do...

Page 42: ...hone instead of vibrating 1 Go to Settings System Gestures 2 Touch Prevent ringing Mute Tip Use Do Not Disturb to silence all calls messages events and reminders Turn it on from quick settings or schedule it to turn on automatically during certain times or during calendar events Pick up to silence You can simply pick up your phone to silence incoming calls and alarms and to turn vibration on To en...

Page 43: ... app and touch Moto Actions 2 Touch Fast flashlight and turn it on or off Take screenshots Take a screenshot 1 Do one of the following Touch hold three fingers on the screen If this doesn t work turn Three finger screenshot on Press hold the Power button then touch Screenshot Press hold Power and Volume Down simultaneously until the screen is captured 2 To scroll and capture more content touch If ...

Page 44: ...asure with a ruler You can enable a ruler on the edge of your screen 1 Swipe in from the action bar to see your shortcuts and touch If you don t see this shortcut add it If nothing happens when you swipe in check that the action bar is turned on 2 Touch cm or in to change the unit of measure if needed 3 Drag the sliders to mark the measurement The number displayed shows the measurement between the...

Page 45: ...voice commands to get directions 1 Be sure you set up voice commands 2 Say OK Google or Hey Google 3 Say Navigate to destination Use Directions widget 1 Before you hit the road add a Maps Directions widget to your home screen and you ll have directions to any destination you choose 2 When you re ready to roll just touch the widget and your phone will talk you through the directions Tip Combine you...

Page 46: ...ew or edit its ringtone To add a new alarm touch and set the time and ringtone To delete an alarm touch next to it then touch 3 To control general alarm settings like alarm volume and snooze duration touch Settings When an alarm is set shows in the status bar Manage weather forecasts The Time and Weather widget displays current conditions for your location or for a city you specify Show temperatur...

Page 47: ...d left To see more details on the weather provider s website touch an item on the forecast Control weather alert notifications The Time and Weather widget sends notifications about weather conditions that need special attention To turn notifications on or off 1 Touch the temperature 2 Touch Settings 3 Turn Weather alert notification on or off View your calendar Touch the current date to open your ...

Page 48: ...ations Screen time 2 Next to the app you want to limit touch 3 Set the total time that you can use the app per day When you reach your time limit in an app The app closes Its icon dims and no longer opens the app The app timer resets at midnight To use the app before midnight go back to the timer in Settings and extend its time or delete the timer Pause distracting apps to focus Use Focus mode to ...

Page 49: ...st start and end times if needed 4 Set what your phone should do during this scheduled time Remove screen colors turn on Grayscale Silence your phone turn on Do Not Disturb Filter out blue light for a warmer tone turn on Night Light schedule Use parental controls You can Control your child s access to devices and apps Control location settings and view the location of your child s supervised devic...

Page 50: ...4 To set up parental controls on the other device refer to the help for that device To learn more read Google s help Learn the basics Frequently used tools 41 ...

Page 51: ...quickly so you see Touch it once more to turn ALL CAPS off To change capitalization of a word you ve already typed 1 Select the word 2 Touch until you see the capitalization you want first letter only ALL CAPS or lowercase Use glide typing You have two options for entering text type one letter at a time multi touch typing or slide your finger through all the letters in a word using one continuous ...

Page 52: ...led correctly touch it in the suggestion bar If the word is misspelled select the correct word in the suggestion bar or type the correction Type in multiple languages If you have added multiple languages as a system language in your phone settings keyboards and text suggestion are available for those languages When using a keyboard language other than your primary system language available keyboar...

Page 53: ... 1 Touch a text field to show the onscreen keyboard 2 Touch on the onscreen keyboard 3 Speak what you want to type Speak naturally but clearly There s no need to shout or hold the phone close to your mouth To include punctuation say comma period question mark or exclamation point To pause or restart touch To delete a word touch Fill in forms automatically Don t retype your personal information aga...

Page 54: ...ttom of the home screen gives you one touch access to your most used applications You can customize these app shortcuts To change the app shortcuts 1 Touch hold one of the app shortcuts then drag it up and drop it on Remove 2 Swipe up from the bottom of the home screen to open your app list 3 Touch hold the app you want When the new shortcut appears drag it to the empty spot in your tray Tip You c...

Page 55: ...home screen panel Add task shortcuts Many apps icons include shortcuts to common tasks so you don t have to open and navigate the app 1 Touch hold an app icon to see available task shortcuts 2 Do one of the following To perform the task touch it To create a shortcut for that task drag to an empty space on your homescreen Here are examples of task shortcuts for various apps Not all apps include tas...

Page 56: ... 2 Navigate to the web page 3 Touch Add to Home screen 4 Edit the name if desired 5 Touch Add 6 Do one of the following Touch hold the icon to drag it where you want on the home screen Touch Add automatically Add folders Folders organize your shortcuts 1 Touch hold an app shortcut on your home screen 2 Drag it onto another to group them together then release when a circle forms around them Then yo...

Page 57: ...ifferent launcher Totally changing the look and feel of your home screen is easy to do Just select and download a new launcher app Switch back to the standard look and feel at any time Launchers frequently include new sets of wallpapers new gestures for interacting with your phone and customizable elements for your home screen 1 Search for launcher in Play Store 2 Read through the choices and down...

Page 58: ...touch When to start Start screen saver The screen saver automatically starts when you connect your phone to a dock or charger and the screen turns off To exit the screen saver and return to your home or lock screen Press the Power button Or touch or To manually start your screen saver any time go to Settings Display Advanced Screen saver and touch Start now Turn off screen saver To prevent the scr...

Page 59: ... choose a unique ringtone for calls from specific people so you ll know instantly who s calling 1 Open the Contacts app 2 Touch the contact s name 3 Touch Set ringtone 4 Do one of the following Select a ringtone from the list To use a song as the ringtone touch Add ringtone at the bottom of the list Then touch to browse and select the song stored on your phone Touch to show internal storage For si...

Page 60: ...tifies the type of media you re playing and how you re listening phone s speaker headphones or other connected audio device and adjusts sound for that experience You don t have to do anything Moto Audio is always on unless you turn it off Manually select sound profile for headphones You can manually select a preset sound profile for your headphones or other connected device and your phone will rem...

Page 61: ...t silencing on a schedule or during calendar events If you re using Wind Down touch Settings Digital Wellbeing parental controls Wind Down and turn Do Not Disturb off Set overall behavior Sound and vibration When Do Not Disturb is on sound and vibration are muted Alarms and media aren t muted by default but you can mute them too To adjust settings for alarms media and touch sounds 1 Go to Settings...

Page 62: ... Do Not Disturb is on incoming calls messages and calendar events or reminders are muted You can allow exceptions Calls 1 Go to Settings Sound Do Not Disturb 2 Touch Calls Allow calls 3 Choose whether to allow calls from Anyone Contacts only Starred favorite contacts only None 4 To let calls through from repeat callers the same person calling a second time within 15 minutes turn Allow repeat calle...

Page 63: ... uncheck it to turn it off To delete a schedule touch To delete multiple schedules touch Delete schedules Silence during calendar events Your phone can automatically switch into and out of Do Not Disturb mode for all scheduled events in calendars that you specify 1 Open quick settings then touch hold 2 Touch Schedules 3 Do one of the following To use an existing one turn it on To create a new one ...

Page 64: ...3 Touch Voice Spoken results 4 Touch Hands free searches only Turn off screen reader If your phone describes everything you touch on screen speaking your notifications and reading messages aloud you might have turned on a screen reader This accessibility feature helps people with visual impairments To turn it off 1 Press hold both Volume Up and Down buttons for three seconds If TalkBack was readin...

Page 65: ...ced 2 Turn Power on sounds off You can t adjust the volume level for this sound Turn off charging sounds If you don t want your phone to make a sound when it comes in contact with a charger 1 Go to Settings Sound Advanced 2 Turn off Charging sounds and vibration Personalize your phone Sounds Other sound settings 56 ...

Page 66: ...ons Calendar Keep track of your upcoming events get automatic reminders on your phone and coordinate with others by sharing calendars Camera Capture photos or videos Scan QR codes and barcodes Chrome Browse the web Access your browser bookmarks from any device and sync tabs with your computer or Android devices Clock Set alarms Use a timer or stopwatch Contacts Organize and connect with your conta...

Page 67: ... Play Store if not preloaded To learn more open the app and touch Help Gmail Compose send view or search your email from your phone or computer Google Search the web see your updates and adjust Google settings including privacy Google One Get expanded storage Google support and other member benefits with a paid subscription Google Pay Pay with your phone in store or online and send cash using this...

Page 68: ...ws for instant viewing from Play Store Play Store Get apps for your phone as well as books magazines music and movies and access them from your computer or any Android device Settings Customize your phone settings Wallpapers Change your wallpaper get new ones or automatically show a new one every day YouTube Find view and upload videos to the web YT Music Stream your favorite albums singles and li...

Page 69: ...on bar left or right Or touch the action bar twice quickly Use two apps at once with split screen Close apps To get out of an app touch to return to your home screen Or swipe up if you re using the navigation bar You don t need to close apps Android manages the memory and battery that apps use so you don t need to worry about leaving apps open To remove apps from your recently used list 1 Drag up ...

Page 70: ...view Drag the black divider all the way up or down Use Picture in picture With some apps you can watch video in a small movable frame while you do other things Use it when navigating with Google Maps too 1 When you re playing a video or navigating with Maps touch The video or navigation shrinks 2 You can drag the video or navigation anywhere on the screen To return it to full size touch it twice T...

Page 71: ...otifications Respond from a notification Many notifications include actions at the bottom that let you complete common tasks without opening the full app If you have several notifications these actions are hidden When you see touch it to reveal actions Open the app that sent the notification Swipe down from the top of the screen and touch the notification to open the app From your lock screen touc...

Page 72: ...e it and switch to vibrate Learn how and enable disable Tip To restore the buttons change your settings to use 3 button navigation Learn how Moto Display See what s going on while your screen is off Notification icons quietly appear and disappear on the screen giving you a peek at notifications while using very little power Learn how Keep your screen on while you re looking at it with Attentive Di...

Page 73: ...display and audio settings To keep brightness at a fixed level while gaming turn Disable adaptive brightness on To prevent the display from wrapping around the curved edge of the screen while gaming turn Block edge display on To show content around the camera cutout turn Allow full screen on To use equalizer settings optimized for gaming turn Audio enhancements on Tip For the smoothest motion be s...

Page 74: ...etime Settings 3 Under Immersive mode turn Block notifications and Block calls on or off 4 When Block calls is on calls from starred contacts are allowed as exceptions To block starred contacts as well or to permit calls from certain contacts touch Caller exceptions Turn off actions that conflict with game controls Some Moto Actions gestures may conflict with game controls You can turn them off wh...

Page 75: ...app features as you normally do Certain app features may not be available in freeform mode Take screenshot during a game 1 During a game open the toolkit and touch 2 To view the screenshot open the Photos app and touch Device folders Screenshots 3 To share it touch Manage game list 1 During a game open the toolkit and touch Or open the Moto app and touch Moto Gametime Settings 2 Touch Game managem...

Page 76: ...pp and go to the appropriate site to download the app If you see a warning touch OK to continue You ll see in the status bar when the download completes 2 Touch the download notification to install the app Or open the Files app to install it later 3 When installing the app be sure to review what information the app will access If you don t want the app to access this information cancel the install...

Page 77: ...ore app 2 Touch My apps games 3 Touch the INSTALLED tab then touch the app s name 4 Touch and turn off Enable auto update To stop all apps from updating automatically 1 Open the Play Store app 2 Touch Settings 3 Touch Auto update apps Don t auto update apps Restore Play Store apps If you uninstall an app you got from Play Store you can reinstall it anytime Have apps you use infrequently such as a ...

Page 78: ... away in safe mode the problem is probably from a third party app you downloaded To reboot in safe mode 1 Press hold the Power button 2 Touch hold Power off Then touch OK to restart in safe mode When it restarts you ll see Safe mode across the bottom of the home screen and widgets will be disabled 3 Use your phone and see if the problem has gone away Remember you won t be able to use any downloade...

Page 79: ...s removes the app and frees storage space If you don t see a delete option touch hold the app icon then touch Disable Delete apps installed by others If you are the owner of the phone and share it with users or guests you can uninstall apps they installed Although their apps don t appear in your app tray or on your home screen they do reduce available storage space 1 Go to Settings Apps notificati...

Page 80: ...armful apps Play Protect helps keep your phone secure by automatically scanning your phone to check for potentially harmful apps If Play Protect finds a potentially harmful app it stops the app from running and warns you so you can uninstall it To see the results or to rescan 1 Open the Play Store app 2 Touch My apps games 3 Do any of the following To see the results of latest scan on the UPDATES ...

Page 81: ...ke a call get directions read reviews and more For more help with Google Assistant read Google s support information Get info about your surroundings Get information about and interact with your surroundings Just open the Camera app and use Google Lens on the viewfinder to Search for information about objects around you products for purchase landmarks and buildings plants and animals books and vis...

Page 82: ...ard 1 Go to Settings System Languages input Virtual keyboard 2 Touch Gboard Search 3 Turn Show Search and more button on Search for nearby phone numbers To find and call a nearby business 1 Open the Phone app 2 Touch 3 Say or type the name of place to call or a search term about the place for example restaurant You ll see a list of nearby search results 4 Touch the place to dial its number If it d...

Page 83: ...eing results 1 Open the Google app 2 Touch More Settings 3 Touch General Personal results 4 Make sure that everything you want to include in your searches is checked Find an app 1 Swipe up from the bottom of the home screen to open your app list 2 Touch Search apps 3 Type the app s name 4 If the app is on your phone touch its icon to open it If the app isn t on your phone touch SEARCH FOR MORE APP...

Page 84: ...d copying or sharing a link touch hold the link To print the page touch Share Print Be sure you set up your print service 4 To return to the previous page touch To learn more about browsing or managing bookmarks open Chrome and touch Help Feedback Open and switch browser tabs In the Chrome app To switch tabs touch the switcher icon To open a new tab touch touch the switcher icon then touch Clear b...

Page 85: ...2 Touch Default apps Browser app Or touch Advanced Default apps Browser app 3 Touch the app to use Apps Search and browse 76 ...

Page 86: ...o each person in the group MMS messages use cellular data and require a cellular data plan or pay per use payment Group messaging Group messaging lets multiple people carry on a group conversation All replies from recipients are delivered to all recipients in a group conversation thread Though you send one message to multiple recipients you are charged for each message received Group messaging Con...

Page 87: ...can hide sensitive content for lock screen notifications Send text message 1 Open the Messages app 2 Touch 3 Enter recipients then type the message 4 Optionally To add an attachment touch or To add a smiley or other icons touch on the onscreen keyboard 5 Touch Tips for sending messages To text your best friend with one touch from your home screen add a task shortcut Touch hold and drag to your hom...

Page 88: ...h You can now paste it elsewhere like in an email you re composing Delete or archive texts When you delete a message you also delete any attached photos or videos If you want the attachments be sure to save them before deleting the message To delete a single message open the conversation thread and touch hold the message then touch To delete or archive all messages in a conversation touch hold the...

Page 89: ...recipient s name or touch Messages to start a new message 6 Touch Fix a problem If you re having trouble attaching files check that Cellular data is turned on Your data plan supports MMS multimedia messages Save attachments from text message If you received an attachment to a text message you can save it on your phone In the message just touch hold the attachment then touch to save it To view the ...

Page 90: ...ect an option Change default messaging app You can download additional messaging apps from Play Store After you ve installed one you can make it your default messaging app To select a different app to send and receive text SMS and multimedia MMS messages 1 Go to Settings Apps notifications 2 Touch Default apps SMS app Or touch Advanced Default apps SMS app 3 Touch the app to use Control notificati...

Page 91: ...computer You can set up multiple computers getting individual QR codes but only one is active at a time To set up a computer 1 Be sure your phone and computer are connected to the internet 2 On your phone open the Messages app and touch Messages for web 3 On your computer go to https messages android com To remember this computer and stay signed in to Messages turn the slider on 4 Follow onscreen ...

Page 92: ...asons If you re using a shared or public computer sign out when you re done To sign out from your phone 1 Open the Messages app 2 Touch Messages for web 3 Do one of the following Touch next to an individual computer to sign out of it Touch Sign out of all computers To sign out from the computer at the top of the message list click Apps Text messaging 83 ...

Page 93: ...achments appear at the end of the email You can view or save them You can print emails from your phone Reply to or forward an email 1 Touch to reply to the sender Or swipe to the end of the email and touch to reply to all recipients or to forward 2 Enter your message 3 To copy someone on the email in the To field touch 4 Touch Send new email 1 Open the Gmail app and touch Or touch hold then touch ...

Page 94: ...nts from your phone Learn more For more help with Gmail read Google s support information For help managing email from other providers sign into your email account on your computer and look for the provider s instructions View email attachments View attachments Attachments appear at the end of an email To view or play the attachment touch it If you see a message that you can t open the attachment ...

Page 95: ...our inboxes open emails or quickly start a new email add the Gmail widget to your home screen With the widget you can Open a message Touch the message Compose a message Touch View more messages Scroll down the list Open the app Touch the folder name at the top of the widget Add email signature To add a signature automatically to the end of emails you send 1 Open the Gmail app 2 Touch Settings 3 Se...

Page 96: ...Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Email 87 ...

Page 97: ... multiple Google accounts on your phone you can control which events are synced with your phone Find calendar events Open calendar events You ll see in the status bar to alert you of upcoming events Just swipe the status bar down and touch the notification to see the event details in your calendar To see your list of upcoming events open the Calendar app Tip For an overview of your upcoming events...

Page 98: ...To edit it touch To delete it touch Delete Control which events are shown To temporarily hide calendar events for a Google account you don t need to see all the time 1 Open the Calendar app and touch 2 Beneath the account name touch Events If you have multiple calendars for that account touch the name of each calendar to hide its events Tip When you hide events the calendar still syncs with your G...

Page 99: ...cation settings If you have assigned a ringtone for the notification but you silence your phone your phone won t play the ringtone Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Calendar app 90 ...

Page 100: ... the Google Search widget 2 When prompted to speak say your command For example Set alarm for 7 45 p m label switch the laundry or Wake me up at 7 a m tomorrow Your phone sets the alarm and provides a confirmation When an alarm is set You ll see in the status bar and on your lock screen To adjust it open quick settings and touch the alarm time Delete an alarm 1 Open the Clock app 2 Touch 3 Touch U...

Page 101: ...n Tip If you use timers frequently create a task shortcut Touch hold then drag Create new timer to your home screen Use a stopwatch Record your time and share your results 1 In the Clock app touch for the Stopwatch tab 2 Touch 3 Do any of the following To pause the stopwatch touch To record laps or multiple durations while the stopwatch is running touch Lap To reset the counter to zero touch Reset...

Page 102: ... 2 Turn off Use network provided time 3 To make corrections touch Date and Time Switch time zones 1 Go to Settings Date time 2 Turn off Use network provided time zone 3 Touch Time zone Then choose a regional time zone which is applied to the current time Show multiple time zones You can view multiple time zones in the Clock app so you can coordinate plans with friends and co workers in other citie...

Page 103: ...select multiple items touch hold the first thumbnail then touch the others to select them Tip To clear all selections touch 4 Touch and select the way you want to share Upload photos and videos Back up automatically 1 Open the Photos app 2 Touch Settings Back up sync 3 Turn Back up sync on 4 Adjust settings as needed To choose high quality or original size for uploads touch Upload size To back up ...

Page 104: ...View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Apps Photos app 95 ...

Page 105: ...headset wired or Bluetooth 1 Touch 2 Touch Settings 3 Do one of the following If your phone has one SIM card touch Calls If your phone has dual SIMs touch Calling accounts and select the SIM 4 Touch Auto answer on headset and select a duration Dismiss incoming call If you don t want to talk to the caller you can Divert the call to voicemail On the Incoming call screen touch Dismiss Or on the lock ...

Page 106: ... the appropriate times If you re having other problems try these troubleshooting steps Make calls Make a call 1 Touch 2 Touch and enter a number 3 If you enter a wrong number touch 4 Touch to call the number 5 To hang up touch Other ways to make calls You can place calls from The Phone app The Contacts app Other apps that show contact information Wherever you see a phone number you can usually tou...

Page 107: ...t call as a contact Change default calling app You can download additional calling apps from Play Store After you ve installed one you can make it your default calling app 1 Go to Settings Apps notifications 2 Touch Default apps Phone app Or touch Advanced Default apps Phone app 3 Touch the app to use Fix a problem To change your caller ID information seen by people receiving your calls contact yo...

Page 108: ...n calls touch To merge the calls touch Record calls Your phone doesn t come with an application for recording calls End the call Touch on the call screen Or swipe down from the top of any other screen to view the call notification and touch Hang up Make video calls Make video call with Duo app Duo lets you video call anyone in your contact list who also uses Duo Android users can get it from Play ...

Page 109: ...tries to contact you your phone declines automatically Block a number Use either app to block both calls and texts from a number From the Phone app 1 Touch 2 Touch hold a call from the number to block 3 Touch Block report spam 4 If you don t want to report the call as spam to Google remove the checkmark 5 Touch Block From the Messages app 1 Touch hold the conversation thread from the number to blo...

Page 110: ...ome carriers automatically control call waiting If you do not see this option on your phone contact your carrier for more information 1 Touch 2 Touch Settings 3 Do one of the following If your phone has one SIM card touch Calls If your phone has dual SIMs touch Calling accounts and select the SIM 4 Touch Additional settings then check Call waiting When call waiting is on if you re on a call and a ...

Page 111: ...as contact You can save a number to make it easy to find and call back later To save a number 1 Touch 2 Touch 3 Touch the number 4 Touch Add Contact 5 If you have multiple accounts select one 6 Do one of the following To add to an existing contact touch Add to existing To set up a new contact add contact details 7 Touch or Save Delete calls from history Caution There s no way to restore the histor...

Page 112: ... to dial an emergency number for example 911 in the US or 112 in Europe To dial an emergency number from a locked screen 1 Swipe up on the lock screen 2 Touch Emergency to see the dialer 3 Enter the emergency number for your region and touch When you make an emergency call Emergency Location Service automatically sends your location to emergency responders Calls contacts voicemail Phone calls 103 ...

Page 113: ...s from that contact If you have multiple accounts on your phone and want to change the default account for new contacts go to Contacts Settings Default account for new contacts 5 Touch Save Add contact from text message You can easily create a new contact or add a new number for an existing contact when you receive a text message from an unassigned number 1 Open the Messages app 2 In the message l...

Page 114: ...e same person you can merge the information including all emails and phone numbers into a single listing To automatically merge contacts 1 Open the Contacts app 2 Touch Suggestions If you don t see Suggestions no duplicate contacts were found 3 Touch Merge duplicates If you don t see this option contacts can t be automatically merged 4 Select options to merge one or all duplicates To manually merg...

Page 115: ... contacts 1 Open the Contacts app 2 In your contact list touch hold the first contact 3 Touch the other contacts to delete 4 Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app To add someone to your favorites 1 Touch the contact icon photo or other icon 2 Touch Sort contacts Sort contacts in Contacts ap...

Page 116: ...contacts you call frequently or have starred as favorites To remove contacts from this tab touch on the contact then touch Share contacts Ways to share contacts You can share one or all contacts with someone by sending a name card file vcf You can also share a contact s information as a text message attachment Share one or a few contacts 1 Open the Contacts app 2 Touch hold a name to select it the...

Page 117: ...a name card file 1 When someone sends you a name card file you ll see a file transfer notification Touch the notification and accept the file transfer 2 Touch the name card file vcf to open it and add the person to your contacts Calls contacts voicemail Contacts 108 ...

Page 118: ...of the following Swipe the status bar down and touch Or touch then touch hold 2 When connected follow the prompts to manage your messages and mailbox Contact your carrier for help with Recovering or resetting your password PIN for voicemail Replaying messages Saving forwarding or deleting messages Replying with or sending voice messages Changing number of rings before connecting call to voicemail ...

Page 119: ...l and delete this message but wait to hang up until the notification icon has disappeared from your status bar Send all calls from contact to voicemail To send all calls from a certain person to voicemail 1 Open the Contacts app 2 Touch the contact s icon 3 Touch Route to voicemail Tip You can also block all calls and text messages from a number Calls contacts voicemail Voicemail 110 ...

Page 120: ...tains ads The paid premium service offers Ad free uninterrupted music Continuous play when the screen is locked Downloads for listening offline To get started 1 Open the YT Music app 2 Touch to search for music or use the tabs to browse Home Get customized stations and recommendations based on your mood activity or listening history Hotlist Find currently popular music Library Add songs albums and...

Page 121: ...les stored on your phone 1 Pair your phone with the device receiving the music 2 On your phone open the Files app and touch Browse Audio 3 Touch hold the file 4 Touch and select Bluetooth 5 Touch the name of the paired device During file transfer you ll see in the status bar To check the status see the notification Receive files over Bluetooth 1 Pair your phone with the device sending the music 2 ...

Page 122: ...ke sure you have A USB cable that s capable of data transfer and isn t for charging only A USB OTG adapter cable if needed 2 Turn the phone and MIDI device on 3 Connect them with the USB cable and adapter if needed 4 Unlock the phone 5 Change the USB connection type to allow MIDI connection a Swipe down from the top of your home screen and touch the Charging this device via USB notification b Touc...

Page 123: ...charging If you can t turn the phone on while it s charging wait until it receives enough voltage before turning it on When the battery gets low the phone sends a notification Use Battery Saver mode when the battery is low You can turn off charging sounds Extend battery life Choose settings that use less battery To get the most life from your battery Connections Turn off Bluetooth and GPS when you...

Page 124: ...best battery life 1 Go to Settings Battery Adaptive Battery 2 Turn Use Adaptive Battery on Check that battery optimization is on for each app If you turn off Battery optimization for an app that app can run when you re not using it even when Adaptive Battery is on This decreases battery life unnecessarily 1 Go to Settings Apps notifications Advanced Special app access 2 Touch Battery optimization ...

Page 125: ...matically when your battery s charge is below a specified level 1 Open quick settings then touch hold 2 Touch Battery Saver Set a schedule Based on percentage 3 Move the slider to adjust the percentage when Battery Saver switches on Show battery percentage in status bar To show the percentage of battery power remaining in the status bar 1 Go to Settings Battery Or open quick settings then touch ho...

Page 126: ...n internet connection File synchronization no need to keep track of multiple versions in multiple storage locations Backups of photos and videos available if phone is lost or damaged Cloud storage providers typically offer free storage that can be expanded with a paid subscription once you reach the free storage limit Or you can manage your free storage by removing files you no longer need to make...

Page 127: ...l of photos and videos If you automatically back up your photos and videos you can automatically remove copies from your phone s internal storage after 30 60 or 90 days 1 Go to Settings Storage 2 If you installed an SD card touch Internal shared storage 3 Touch Storage manager and turn it on 4 Touch Remove photos videos and select a duration If you store photos or videos on your SD card this does ...

Page 128: ...rage 2 Select your SD card 3 Touch Storage settings Format 4 Follow onscreen instructions to format the card Find downloaded files You can download files and store them on your phone including Photos videos and documents you save from emails or texts Books movies or other content that you buy from Play Store and save for offline viewing Other files or images you download from the web When the file...

Page 129: ... won t lose them if you delete them from your phone Upload music to cloud You can store up to 20 000 songs from your library in the cloud for free with Google YT Music not available in all countries Then you can instantly listen to your tunes wherever you are You can upload music from your iTunes library Windows Media Player library My Music folder or any folder on your computer To upload your mus...

Page 130: ...r backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Scan documents and make copies Scan document to Drive You can scan important documents with your phone and save them as PDFs on Google Drive 1 Open the Drive app 2 Touch 3 Align your phone over the document to scan and touch 4 Touch 5 Optional...

Page 131: ...p You can also use the Camera app to scan information Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders Each widget saves to a single folder on Drive So add multiple widgets one for each folder you need receipts billing statements recipes etc Storage 122 ...

Page 132: ...network get the password from the business or organization To connect using a QR code next to Add network touch and scan the code If the network is hidden you need to set it up before it will appear in the list of available networks Change share remove networks Change 1 Open quick settings then touch hold 2 In the list of nearby networks To connect to a different network touch its name To change s...

Page 133: ...anning off Advanced Connect to hidden networks 1 Go to Settings Network internet Wi Fi Add network 2 Enter the SSID network name security type check Show password and enter the password 3 Touch Advanced options and change Hidden network to Yes 4 Touch Save The hidden network is now visible in the list of available networks and if you weren t connected to Wi Fi previously you re now connected 5 If ...

Page 134: ... amount of data Restrict background data Even when you re not using them most apps sync data in the background You can prevent specific apps from ever sending or receiving data in the background Also if you re running low on data during your billing cycle use Data Saver to conserve your remaining data Data Saver lets you quickly turn off background data usage for all apps if you have one or two th...

Page 135: ...ngle device using USB tethering or Bluetooth tethering Note Your cellular plan must support data sharing If you don t know contact your carrier Set up Wi Fi hotspot 1 Check that cellular data is on If cellular data is off your phone doesn t have an internet connection to share 2 Go to Settings Network internet Hotspot tethering 3 Touch Wi Fi hotspot and do any To make it easier to identify your ho...

Page 136: ... Manage hostpot connections To view the number of devices connected to your hotspot In quick settings look below Or go to Settings Network internet Hotspot tethering and look under Wi Fi hotspot By assigning a password for your hotspot you ensure that people can t connect to your hotspot without your knowledge or permission To disconnect all devices and prevent users from reconnecting 1 Turn the h...

Page 137: ...tooth connection 1 Check that cellular data is on If cellular data is off your phone doesn t have an internet connection to share 2 Turn on Bluetooth on your phone and pair with the other device 3 Set up the other device to get its network connection via Bluetooth 4 On your phone go to Settings 5 Touch Network internet Hotspot tethering 6 Turn on Bluetooth tethering to start the connection You ll ...

Page 138: ...6 Touch SAVE The network is stored in the VPN list so you can select it when you need to connect Network and internet 129 ...

Page 139: ...h If they don t touch Cancel verify the name of the device you want to pair with and try again If your device shows a passkey like 0000 or 1234 enter it on your phone If you don t see a place to enter it swipe down from the top of your screen and touch the Bluetooth notification If your device doesn t show a passkey and you must enter one for the device to pair see the device manufacturers instruc...

Page 140: ...t to the device name touch 3 Turn sharing options on or off 4 On the paired device or in the device s app look for Bluetooth settings to review and adjust For more information see the paired device manufacturer s instructions Reconnect with Bluetooth device 1 Open quick settings and touch to turn it on 2 Turn on the Bluetooth device Turn off Bluetooth scanning When Bluetooth is off your phone can ...

Page 141: ... this phone sold in certain countries support this feature Use NFC near field communication to pay quickly and securely at checkout registers by touching your phone to an electronic reader Set up Tap pay 1 Make sure you have Set up a payment app on your phone Install one from Play Store if needed Turned on NFC 2 Go to Settings Apps notifications 3 Touch Advanced Special app access Tap pay 4 Touch ...

Page 142: ...re content from your phone to another device by touching the devices together usually back to back You can share content using the Files app To learn how read Google s help Read NFC tags on posters and signs Receive web links e coupons brochures maps and more from an NFC tag Look for the NFC logo on NFC enabled accessories posters signs and store displays Just touch the back of your phone to withi...

Page 143: ...st an app if you Have a smart TV that supports mobile apps for viewing or playing media from your phone See your TV user guide for instructions to connect your phone Have Chromecast or a TV with Chromecast built in Miracast is not supported To cast an app 1 Make sure your phone and smart TV or Chromecast are connected to the same Wi Fi network 2 In a cast compatible app like YouTube touch While ca...

Page 144: ...B connection type to allow transfer of Any type of file Only photos and videos Connect phone to transfer files 1 With the phone and computer turned on connect the phone and computer with a USB cable 2 Unlock the phone 3 Change the USB connection type to allow file transfers a Swipe down from the top of your home screen and touch the Charging this device via USB notification b To transfer any type ...

Page 145: ...et Music Files for apps that play music Ringtones Sound files for ringtones Notifications Sound files for notifications Alarms Sound files for alarms Fix a problem If you re having problems try these troubleshooting steps Print from your phone Set up Wi Fi or Wi Fi Direct To connect your printer and phone 1 Before you begin If your printer is connected to a Wi Fi network be sure the phone and your...

Page 146: ...devices Connection preferences Printing 3 Touch Add service and search for Cloud Print 4 Touch the Cloud Print app then touch Install Print 1 Open the item to print such as A photo in Photos An email A document in Drive A web page in Chrome 2 Touch or Print In some apps Share Print 3 Select printer options if needed 4 Touch About wireless sharing What you can share You can share your photos and vi...

Page 147: ... Email Good for Sharing one or a few photos Sharing with a friend or group Things to consider Some email providers limit attachment sizes For large files upload the file to a cloud storage and email the link instead of the file Email attachments remain available for download until the recipient deletes the email Learn how Cloud Good for Sharing high resolution photos multiple photos entire albums ...

Page 148: ...otos and videos for only several seconds to be viewed but not saved while some posts remain available indefinitely Check the social network for specifics Things to consider Understand social network privacy and sharing policies before you post Review updates to social network privacy and sharing policies often Requires a Wi Fi or cellular data connection Bluetooth Good for Sharing from phone to ph...

Page 149: ...cted as default 4 Touch Open supported links and select Ask every time Pick any time You can change some default apps such as browser or messaging at any time 1 Go to Settings Apps notifications 2 Touch Default apps Or touch Advanced Default apps 3 Touch the default to change 4 Touch the app to use Adjust app permissions The first time you use an app and sometimes when you install or update it you...

Page 150: ...ist touch Manage 3 Do one of the following To stop all notifications from an app turn it off To stop certain notifications from an app touch the app name then turn notifications or off for each category To stop an app from showing notifications as a banner across the top of an unlocked screen like those for incoming calls touch the app name then turn Pop on screen off for the category Tip To preve...

Page 151: ...en touch 2 Adjust the Ring volume slider Bypass Do Not Disturb To let an app s notifications be heard when Do Not Disturb is on 1 Touch hold the app icon 2 Touch Notifications 3 Touch the category for enabled notifications then touch Advanced and turn Override Do Not Disturb on Turn on snoozing If you want to be able to snooze notifications by dragging them left or right turn on snoozing 1 Go to S...

Page 152: ...notifications for an incoming email or chat but they won t include message details For finer control leave this on to allow details and instead hide sensitive content from specific apps 3 To change which notifications show on your lock screen show all hide notifications from apps you silenced or hide all touch Notifications on lockscreen To hide sensitive content from specific apps 1 Set lock scre...

Page 153: ...on shapes and color schemes Note Styles might not work well with third party launchers Create a theme 1 Go to Settings Display Styles 2 Touch then follow onscreen instructions to select Fonts for screen elements Background color Icon shape App tray layout 3 Type a name for your theme 4 Touch Done Change themes 1 Go to Settings Display Styles 2 Touch a them and touch Apply You can also change the s...

Page 154: ...p or restart the lights 1 Go to Settings Display Advanced Or open the Moto app and touch Moto Display 2 Touch Edge lights and turn it off or on Control lights for calls alarms and app notifications You can control when your phone lights up to notify you 1 Go to Settings Display Advanced Or open the Moto app and touch Moto Display 2 Touch Edge lights Settings 3 For each feature turn lights off or o...

Page 155: ...reen Touch the action bar twice quickly Or swipe the action bar in and touch the shortcut If you don t see the shortcut you can add it You can also control whether apps display full screen around the front camera cutout or avoid the banded area across it Show apps full screen By default apps avoid the banded area across the front camera but you can set your apps to use full screen and stretch acro...

Page 156: ... email drag the notification icon to to see individual notifications where you can take an action like reply or archive Respond from a notification Drag the notification to an action icon like reply or archive Dismiss a notification Drag the notification icon to Dismiss Open the related app Drag the notification icon down to or and unlock if using a screen lock Change Peek Display settings 1 Go to...

Page 157: ...e screen on when you re looking at it and turn it off when you look away Your screen won t dim or sleep when you re looking at it Your screen will sleep sooner when it doesn t see you saving battery In certain lighting conditions your phone may have difficulty detecting when you ve looked away To turn on Attentive Display 1 Go to Settings Display Advanced Or open the Moto app and touch Moto Displa...

Page 158: ...most vivid colors touch Saturated Tip If you re color blind use color correction instead Adjust display refresh rate The action you see on your screen is a series of frames strung together like a movie A higher display refresh rate shows more frames per second making the action smoother and more responsive This uses more battery power You can adjust the display refresh rate depending on your needs...

Page 159: ... Advanced Or open the Moto app and touch Moto Display 2 Touch Edge touch and turn it off or on Change action bar s look and feel 1 Go to Settings Display Advanced Or open the Moto app and touch Moto Display 2 Touch Edge touch Settings 3 Adjust settings for the action bar To move it touch Position then drag it higher or lower on the edge of the phone or drag it to the opposite edge To change it to ...

Page 160: ...ed Lock screen display 2 Touch Lock screen 3 Select whether or not to show notifications If you show notifications but hide sensitive content then you ll get notifications for an incoming email or chat but they won t include message details Add message to lock screen To add your name or a short message to your lock screen for anyone who finds your phone 1 Go to Settings Display Advanced Lock scree...

Page 161: ... option on To use it 1 Touch hold the Power button 2 Touch Lockdown Your fingerprint sensor and automatic unlock settings are disabled and notifications won t be displayed on your lock screen 3 To exit Lockdown unlock your phone with your PIN pattern or password Other settings Display 152 ...

Page 162: ...gs open quick settings Touch Then drag the Location tile where you want it Review apps using your location To see which apps have recently accessed your location 1 Go to Settings Location 2 Under RECENT LOCATION REQUESTS review the list of apps that have recently received your location 3 To prevent an app from accessing your location a Touch App permission b Touch the app name c Select Deny Review...

Page 163: ...pattern to unlock the phone make online and in store purchases and sign into banking and financial apps You can add and remove fingerprints Fingerprints Are created from features of your fingertip converted to a mathematical representation and then encrypted and stored only on the phone No fingerprint images are ever stored Are never shared with Google or Motorola Are never shared with other apps ...

Page 164: ...ned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Be ready to find a lost phone Make sure your phone can be found Find My Device allows you to remotely locate lock and erase your phone If you ever need to find your phone your phone will need to Be turned on Be signed in to a Google account Be connected to mobile data or Wi...

Page 165: ...ore secure Password Enter four to sixteen letters digits or symbols for the password A long strong password is the most secure option When you re using any of the 3 locks you can also unlock with your fingerprint sensor and set your phone to automatically unlock in certain conditions Unlock your screen automatically If you re using a PIN password or pattern you can Stay unlocked when connected to ...

Page 166: ...from instantly locking You can manually lock your phone by pressing the Power button If you want the Power button to turn off the screen but not lock it 1 Go to Settings Security 2 Next to Screen lock touch 3 Touch Power button instantly locks off After the screen turns off your phone will still lock after the time set for the automatic lock Hide your password or pattern You can hide your password...

Page 167: ...st agents and enable Smart Lock 4 Unlock your phone then touch Trusted devices ADD TRUSTED DEVICE 5 Touch a device to select it from the list of connected devices Tip If your device isn t in the list make sure you are paired with it When the phone is connected to the device the phone automatically unlocks Remove trusted devices 1 Go to Settings 2 Touch Security Smart Lock 3 Unlock your phone then ...

Page 168: ...on is grayed out go to Settings Security Advanced Device admin apps and disable the device administrator 4 Follow the onscreen instructions Be sure to frame your entire face with the outline Whenever you turn on or wake the phone it will search for your face and unlock when it recognizes you Face matching data is stored securely on the phone Unlock your phone Show your face to the lock screen If i...

Page 169: ...ck 4 Unlock your phone then touch Trusted places 5 Set up your places If you added Home or Work locations in Maps touch the location name and turn it on if desired To add a location touch Add trusted place Verify your current location to add it or touch type the address to add and touch Select this location Manually lock phone To lock your phone when you re in a trusted place on the lock screen to...

Page 170: ...r phone make fast and secure online and in store purchases and sign into bank and finance apps 1 Go to Settings Security 2 Touch Fingerprint 3 Follow the onscreen instructions to scan your fingerprint Tip When scanning cover as much of your finger s surface as possible including the edges Fingerprints are stored securely on the phone Add more fingerprints Keep in mind that If multiple users share ...

Page 171: ...IN pattern For maximum security you still need to enter your pattern PIN or password Every time you power up your phone When more than 72 hours have passed since you last unlocked the phone When you go to Settings Security Fingerprint When the sensor can t read the fingerprint Fix a problem Problem Sometimes the sensor can t read my fingerprints Each finger has a unique print If you ve added only ...

Page 172: ...urn screen pinning on 3 By default you must always enter your pattern PIN or password when unpinning a screen If you don t want this security before accessing your other phone screens turn this option off Pin and unpin a screen To pin a screen 1 Make sure you ve turned on screen pinning and have recently opened the app you want to pin 2 Drag up from the bottom of the screen hold then release 3 In ...

Page 173: ...OCK touch the SIM name 4 Turn Lock SIM card on 5 Enter your carrier provided PIN and follow the onscreen instructions Unlock SIM card When prompted enter the PIN used to set up the SIM lock Caution If you enter an incorrect PIN multiple times the SIM will be disabled If you accidentally disabled SIM If you enter an incorrect PIN multiple times the SIM will be disabled Contact your carrier for a PI...

Page 174: ...ay Store app and touch My apps games Add email or app account Accounts are automatically added when you Set up corporate email Set up personal email for non Gmail addresses Install apps that require a username password to log in such as messaging shopping or streaming content To review these accounts or add another 1 Go to Settings 2 Touch Accounts Add account 3 Touch the type of account to add an...

Page 175: ...nt 1 Go to Settings Accounts 2 Touch the account name by the account name means that some or all of the account s information is configured to auto sync by the account name means that the account will not auto sync 3 Touch Account sync 4 Review the information and turn on off types of account information to sync For example set your Google account to sync your Calendar and Gmail but not to sync fo...

Page 176: ...n the Google Privacy Policy You can review delete and control the information Google collects about you Learn more from Google about Viewing and controlling what information is collected search YouTube recordings of your voice commands location Deleting your search history and other activity Reviewing location services Other settings Accounts 167 ...

Page 177: ...3 Select the height you want Adjust keyboard sounds To control whether your keyboard makes sounds 1 On the keyboard touch or 2 Touch Preferences 3 To hear sounds when you type turn Sound on keypress on 4 To adjust how loud the sounds are touch Volume on keypress Adjust keyboard vibration The onscreen keyboard vibrates when you touch a key Turn off vibration feedback if you prefer not to use it or ...

Page 178: ...k 1 On the keyboard touch or 2 Touch Text correction 3 Adjust settings If you don t want words corrected while you type turn Auto correction off If you don t want misspelled words to be underlined turn Spell check off Use multiple languages Change display language You selected the language for your phone during set up To change it 1 Go to Settings System Languages input Languages 2 Touch hold the ...

Page 179: ...hen switch between languages on the keyboard by touching Open apps faster with Adaptive performance Adaptive performance has artificial intelligence AI that learns which apps you use most then manages your phone s memory more efficiently so that they open faster To turn this feature on or off 1 Go to Settings System Adaptive performance 2 Turn it on or Other settings System Languages input 170 ...

Page 180: ...off To turn your flashlight on or off 1 Open quick settings 2 Touch or Or make a chopping motion to turn the flashlight on or off If the camera opens instead of turning on the flashlight be sure to use a chop gesture not a twist gesture To control the chop gesture 1 Go to Settings System Gestures Or open the Moto app and touch Moto Actions 2 Touch Fast flashlight and turn it on or off Twist phone ...

Page 181: ...tions 2 Turn Three finger screenshot and Screenshot toolkit on or off Back up phone Back up to Google You can automatically back up the following items to your Google account Apps and app data Call history Contacts Phone settings including Wi Fi passwords and permissions Photos and videos synced to your Google Photos library not to Google Drive SMS text messages if using Messages Not all apps back...

Page 182: ...pen the Drive app 2 Touch Backups To learn about managing phone backups from a computer read Google s help Restore backed up data When you add your Google account to a phone photos contacts settings and app data that you previously backed up to that account are restored onto the phone Other settings System 173 ...

Page 183: ... Set up Google accounts and other types of accounts Set up a screen lock Customize the home screen and settings for their spaces Add and delete apps for their spaces and update any apps they use regardless of who installed them Important To prevent others from switching to your owner profile and accessing your information set a screen lock before you share your phone with users or guests When shar...

Page 184: ...le Restrict calls and messages From your owner profile you control whether users can call and send texts with your phone 1 Go to Settings System Advanced Multiple users Or from quick settings touch More settings 2 Next to the user name touch 3 To allow the user to make calls and send messages switch on Turn on phone calls SMS Remove a user You can remove yourself as a user You must be the device o...

Page 185: ...urn on phone calls off 3 Touch Guest 4 If you ve lent your phone to a guest previously touch Start over to clear the last guest settings or touch Yes continue to keep last guest settings End guest session 1 Go to Settings System Advanced Multiple users Or from quick settings touch 2 Touch Remove guest Remove All data from and apps installed during this session are deleted Other settings System Use...

Page 186: ...See IMEI for your number 3 Record and save the number where you can easily access it You can also find your IMEI number by dialing 06 in the Phone app On some phones the MEID HEX number is your IMEI number If your phone doesn t turn on check the box it came in or the receipt for the IMEI number Find legal and product information To view the electronic regulatory label for your phone go to Settings...

Page 187: ... is frozen reboot it by pressing and holding the Power button for 7 10 seconds 2 Check for system updates Go to Settings System Advanced System updates 3 Check for app updates Open the Play Store app and touch My apps games 4 Check available storage and clear space if needed Phone feels warm or hot Overview It s normal for your phone to feel warm or even hot depending on how you re using it If you...

Page 188: ...wer button for 5 7 seconds or up to 30 seconds This should restart or reboot your phone 2 Charge the phone If your phone has a sign of life indicator look for a white light near the top front of the phone This indicates that the phone is charging but battery is too low to power the screen If you re having trouble charging try these troubleshooting steps 3 If you don t see a battery icon after you ...

Page 189: ...he call clear data for the Phone app If your screen lags or blurs motion between actions raise your display refresh rate If your phone freezes stops responding or is stuck on a blank or white screen try the following 1 Restart your phone Hold down the Power button for about 30 seconds 2 If this doesn t work charge your phone for at least 5 minutes Then while connected to the charger restart again ...

Page 190: ...quirements 5 Insert a different SD card to confirm that the issue is with the original card and not with your phone Phone can t format SD card Try the following Check that the card s type and capacity is compatible with your phone If not use a different SD card that meets the requirements Try formatting the card using an SD card reader and an SD card formatter app on a Windows computer Phone stopp...

Page 191: ...files from your PC copy them to your computer Then use the SD card formatter app to format your card to FAT32 7 Try a new SD card Apps can t view files on SD card If none of your apps can view files on the card 1 Install a different file manager app from Play Store Use that app to check if files are visible on the card 2 Check if files are visible using a Windows computer a Turn your phone off and...

Page 192: ... try it in the other SIM slot 4 Contact your carrier to make sure your account is set up properly 5 Ask your carrier to replace the SIM card 6 Perform an external phone reset No signal 1 If you usually have a signal but the status bar shows in your current location move to another area where you can receive a signal like outdoors If you re uncertain whether your carrier provides service in that lo...

Page 193: ...re using a ringtone that you installed try using a ringtone that came with the phone 6 Use safe mode to see if apps you installed are causing the issue and uninstall as needed Begin with application types like launchers task killers or anti virus apps Can t answer ringing phone 1 Clear the data for the Phone app Touch hold then touch Storage Clear storage 2 Check that Phone app notifications haven...

Page 194: ...e proximity sensor works by covering it to confirm that it turns off your screen preventing accidental touches during calls You can also download an app to automatically lock your screen during calls search for call screen lock on Play Store 4 Use safe mode to see if apps you installed are causing the issue and uninstall as needed 5 Check if a software update is available for your phone 6 Reset th...

Page 195: ...rent headset to determine if the issue is with the original headset Earpiece 1 Check that nothing is covering the microphone If you are using a case cover or screen protector remove it and see if it was causing the issue Check that the protective film that ships with the phone has been removed 2 While in a call try using the speakerphone or a wired headset to see if the sound quality improves If i...

Page 196: ... see damage try another outlet 4 If you re charging by connecting to your computer check the USB connection a Swipe the status bar down b On the USB notification touch then touch the notification c Touch No data transfer 5 Reboot the phone by holding the Power button for 7 10 seconds 6 Reset the phone Battery drains too fast Battery life varies The way you use your phone can really affect how long...

Page 197: ...eck the basics 2 Make sure the phone and Bluetooth device are in discovery mode 3 Refresh the available devices list a Go to Settings Connected devices b Touch Pair new device 4 Check if a software update is available for your phone 5 If you re having trouble pairing with your car see the car manufacturer s instructions for your model 6 Reset the phone s connections then power cycle the phone Can ...

Page 198: ...el on your phone and on the Bluetooth device and charge if needed Bluetooth devices may disconnect or create noise when the phone or Bluetooth battery is low 2 Adjust positioning Make sure you are wearing or positioning the device appropriately Keep metal objects such as keys or coins away from the phone and device to avoid interference 3 Clear data for this system app a Go to Settings Apps notifi...

Page 199: ...available for your phone 3 Check that the Wi Fi router firmware is up to date 4 Reset the phone s network connections 5 Reset the phone Connection drops After each troubleshooting step check to see if the issue is fixed 1 Turn off Wi Fi scanning 2 Set Wi Fi to always remain connected even when the phone sleeps 3 Forget the network connection Then set up the Wi Fi connection again 4 Check if a soft...

Page 200: ...date Can t transfer files or connect to computer If you re having problems using a USB connection to connect your phone to your computer try these troubleshooting steps Check your computer Windows computer 1 Check your computer s settings to make sure that Windows automatically detects new hardware 2 Restart your computer Mac computer Check that your computer is running Mac OS X 10 5 and up Check ...

Page 201: ...account to set up a phone after reset if that password changed within 24 hours Account sync issues If your account is having problems syncing you may see a message or an icon In most cases these issues are temporary and your account will sync again after a few minutes If you keep having sync issues try the solutions below Sync account manually 1 Go to Settings Accounts 2 Touch the account to sync ...

Page 202: ...e issue is with your phone You can move on to the next solution If you can t sign in your account may have an issue 4 Check if a software update is available for your phone Advanced troubleshooting After each troubleshooting step try manually syncing to test if sync works 1 Remove and re add your account 2 Clear cache and data for the Contacts app a If you ve saved any contacts since you last sync...

Page 203: ...hem on and try using the app again 3 Update the app 4 Force stop the app This completely shuts down the app including any background services that may be causing your issue 5 Clear the app s cache This frees up space by removing temporary files 6 Clear the app s data This erases all data saved in this app 7 Contact the app s developer a Open the Play Store app b Touch My apps games c Touch the app...

Page 204: ...place photo backgrounds Photo looks blurry Wipe the lens clean with a soft dry cloth and retake the photo If new photos still look blurry Increase resolution photo size in the Camera app A smaller photo size results in lower image quality Avoid zooming when taking a photo Pixelation always occurs when you zoom a digital photo If you use zoom during the shot itself pixelation will be more evident I...

Page 205: ... If you re storing photos videos on your SD card remove the card and see if you can take photos without getting the error If so replace the SD card with a new card Make sure the new card is certified A1 and has a fast write speed Error Camera busy This error can occur if you use the camera in one app and then switch to another app that requires permission to access the camera After each troublesho...

Page 206: ... your notification settings 2 If you re using a 3rd party launcher try switching back to the Moto launcher If this fixes the issue then find an alternative launcher to use Can t send or receive messages 1 Change your preferred network to Global 2 If you recently switched from iPhone and are having trouble sending messages to or receiving them from an iPhone your phone number may still be associate...

Page 207: ... app Problems with Facebook WhatsApp other apps If you re having problems with messaging apps that you installed 1 Check for updates to the app 2 If you can open the app touch or Help and look for troubleshooting information 3 Turn your phone off and then on again 4 Clear the app s cache Gmail problems For help with Gmail read Google s troubleshooting information Play Store problems For help with ...

Page 208: ...Types of updates Security updates contain fixes and improvements from Google for your current version of the Android operating system Motorola provides these updates to most phones on a regular basis Android OS updates are new versions of the Android operating system Motorola provides OS updates from Google to eligible phones as soon as possible To see if an OS update will be available for your ph...

Page 209: ...es Downloaded apps Before you reset 1 Back up your data If your phone works and you can unlock it If you aren t automatically saving your photos and videos to your Google Photos library back them up now or copy them to a computer Make sure that any changes you made to contacts or calendar are synced to an account 2 Make sure you have your security information The username for a Google account on y...

Page 210: ...r button to select it Allow several seconds for the reset to complete 8 Use Volume buttons to scroll to Reboot system now then press the Power button to select it Allow several minutes for the reboot to complete If the phone doesn t finish rebooting press hold the Power button until the screen turns dark then release it to power up normally 9 If you reset your phone because you suspect a third par...

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