4-4
Diagnostics
DCT5100 Installation Manual
Error Codes
Error codes are displayed on the LED when an error occurs. If multiple errors occur, the last
recorded error is displayed. Errors displayed on the LED begin with
EP
(base platform or Thin
Client) Error codes ranging from 00 to 17 to remain consistent with digital set-tops prior to the
DCT5100. Error code
EP18
applies to the DCT5100 only.
Table 4-3 lists the different types of hardware errors, and the corresponding error code
displayed on the LED:
Table 4-3
Fatal hardware initialization errors - LED
Error Code
Description
EP00
No Error
EP01
Not Connected
EP03
DRAM Error
EP04
SRAM Error
EP07
ROM Verification Failure
EP08
RAM Test Failure
EP09
Battery Test Failure
EP11
Invalid Unit Address
EP12
Power On Self Test Failure
EP14
GITV Startup Failure
EP15
TSI Structure Corrupt
EP18
Driver Initialization Failure
Connected State
The state of the set-top is either connected or disconnected. The connected state of the box is set
by a DCT-operations connect or disconnect message. The OSD displays DISCONNECTED when
the set-top is in the disconnected state and CONNECTED when it is in the connected state.
PLATFORM ID
The PLATFORM ID is also referred to as the ROM ID. The Platform ID is a 16-bit parameter
used to differentiate between unique digital platform images in the field. It is displayed in
hexadecimal format.
FAMILY ID
The FAMILY ID indicates two aspects of the set-top terminal, the manufacturer and the product
family. It is displayed in hexadecimal format.
MODEL ID
The MODEL ID is the model of the set-top terminal. It is displayed in hexadecimal format.
