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Diagnostics B-3

DCT1800 Installation Manual

d 01: General Status

The general status diagnostic displays the error code, a short description of the error, the
purchase count, and specific model information:

Figure B-2
DCT1800 Status

01

DCT1800 STATUS

ERROR

:

E 00

NO ERROR

PURCHASES

:

0

Platform ID:

:

0x0060

Family ID

:

0x0000

Model ID

:

0x008F

TUNER

:

V860DL

Remod Channel

:

3

Time Zone

(hhhhhhhh)

MMMM min

DS Entry Time

1/1/1999

00:00 GMT

DS Exit Time

1/1/1999

00:00 GMT

Current GPS
Time

1/1/1999

00:00 GMT

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Summary of Contents for DCT1800

Page 1: ...Installation Manual DCT1800 Digital ConsumerTerminal ...

Page 2: ... cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiver antenna Increase the separation between the equipment and the affected receiver Connect the equipment into an outlet or on a circuit different from that t...

Page 3: ...ht 2003 Motorola Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provi...

Page 4: ... 2 1 Rear Panel 2 2 Remote Controls 2 3 Motorola Universal Remote Control 2 3 Installing Batteries in Remote Control 2 5 Section 3 Installation Before You Begin 3 1 Installing the DCT1800 3 1 Standard Cabling Diagram 3 2 Standard VCR Cabling Diagram 3 3 Composite Baseband Cabling Diagrams 3 4 Stereo Cabling Diagram Baseband 3 6 A V Receiver Cabling Diagrams 3 8 Operational Check 3 9 Cold Initializ...

Page 5: ...ress B 11 d 06 Firmware Version B 12 d 07 Current Channel Status B 13 Current Channel Variables B 15 d 08 Renewable Security System B 16 d 09 Upstream Modem STARVUE II Diagnostics B 17 d 10 Application APP Code Modules B 18 d 11 Memory Status B 19 d 12 Interactive Info B 20 d 13 MAC Frequency Table B 21 d 14 Message Types B 22 d 15 In band Program Association Table PAT B 23 d 16 In band Program Ma...

Page 6: ...ugh A V Receiver 3 8 Figure B 1 DIAGNOSTICS Main Menu B 2 Figure B 2 DCT1800 Status B 3 Figure B 3 OOB Diagnostic B 6 Figure B 4 In band Diagnostic B 8 Figure B 5 Audio Video Status B 10 Figure B 6 Unit Address B 11 Figure B 7 Firmware Version B 12 Figure B 8 Current Channel Status B 13 Figure B 9 Renewable Security B 16 Figure B 10 STARVUE II Diagnostic B 17 Figure B 11 APP Code Modules B 18 Figu...

Page 7: ... B 6 Table B 5 In band Diagnostic Fields B 8 Table B 6 Audio Video Status fields B 10 Table B 7 Unit Address Fields B 11 Table B 8 Current Channel Status Fields B 14 Table B 9 Current Channel Status Variables B 15 Table B 10 Renewable Security Fields B 16 Table B 11 STARVUE II Transmitter Fields B 17 Table B 12 APP Code Modules Fields B 18 Table B 13 Memory Status Fields B 19 Table B 14 Interactiv...

Page 8: ...ble with existing Motorola analog and digital set top products The Motorola DCT1800 offers 54 through 860 MHz integrated tuner Integrated RF return using built in STARVUE II module RF and baseband audio video ports Figure 1 1 illustrates front and rear views of the DCT1800 Figure 1 1 DCT1800 advanced set top R RF IN CABLE IN TO RF IN TV Pass Card AUDIO OUT VIDEO TO TV VCR L ...

Page 9: ... B Diagnostics provide instructions on accessing and interpreting the built in diagnostics Abbreviations and Acronyms The Abbreviations and Acronyms list contains the full spelling of the short forms used in this manual Related Documentation Separate instruction manuals are available for associated components Although these may be useful they are not necessary to install or operate the DCT1800 DCT...

Page 10: ...ir is necessary call the Motorola Repair Facility at 1 800 227 0450 for a Return for Service Authorization RSA number before sending the unit The RSA number must be prominently displayed on all equipment cartons The Repair Facility is open from 8 00 AM to 5 00 PM Central Time Monday through Friday When calling from outside the United States use the appropriate international access code and then ca...

Page 11: ...ction provides illustrations and tables showing the DCT1800 displays and connectors Before you begin to install the DCT1800 familiarize yourself with the various controls and displays Front Panel The front panel of the DCT1800 has two LED displays one to indicate the unit is turned on and one to indicate a message is present Figure 2 1 illustrates the front panel Figure 2 1 DCT1800 front panel The...

Page 12: ...rd TV or VCR 2 RF IN F type connector used for DCT1800 input from the TO RF IN connector 3 TO RF IN F type connector used to connect the TO RF IN port to the RF IN port output from integrated RF return 4 R AUDIO OUT L Left and right audio RCA jacks used for stereo audio output 5 VIDEO RCA jack used to connect the DCT1800 to a composite baseband video TV or a monitor in some configurations this jac...

Page 13: ...The application provider should supply user instructions for each interactive application Motorola Universal Remote Control Figure 2 3 illustrates the remote control Figure 2 3 Motorola universal remote control AUDIO HELP LOCK PAGE EXIT INFO MENU PAGE VCR DVD CABLE POWER TV OK LAST LIST CHANNEL CANCEL VOLUME THEME A 1 4 7 TV VCR REW STOP DAY B 2 5 8 0 C 3 6 9 ENTER F FWD PAUSE RECORD PLAY DAY FAVO...

Page 14: ... the volume of the currently selected device 10 A B or C Functionality is determined from services offered by the service provider 11 NUMBER KEYS Directly selects a channel 12 TV VCR BYPASS When in VCR mode toggles between television and VCR Bypass is not available 13 Day Day Moves the program guide ahead or back 24 hours STOP PAUSE PLAY REW RECORD F FWD Controls the VCR 14 MUTE Toggles the sound ...

Page 15: ...rect polarity 3 Slide the battery compartment cover back into place Battery installation will vary with each style of remote control Refer to the instructions included with your remote control for installing batteries Figure 2 4 Back view of remote control NOTE Use and dispose of batteries in accordance with all applicable laws rules and regulations Motorola will not be liable to anyone for the us...

Page 16: ...ine if you are connecting the DCT1800 to a standard TV or a composite baseband monitor Place the DCT1800 on a smooth flat surface and remove any obstructions that could interfere with the free flow of air over under or around it Advise the subscriber not to place anything on top of the unit Installing the DCT1800 To install the DCT1800 1 Determine if you are connecting the DCT1800 to a conventiona...

Page 17: ...onnecting the DCT1800 to a TV using RF connectors Figure 3 1 Standard cabling R RF IN CABLE IN TO RF IN TV Pass Card AUDIO OUT VIDEO TO TV VCR L DCT1800 TV CABLE IN VIDEO IN SVIDEO IN AUDIO IN L R AUDIO OUT L R From cable outlet The remodulated channel 3 or 4 does not carry stereo for digital channels To receive stereo connect the DCT1800 using RCA baseband connectors These connections are illustr...

Page 18: ...N TO RF IN TV Pass Card AUDIO OUT VIDEO TO TV VCR L DCT1800 VCR CABLE IN VIDEO IN AUDIO IN L R CABLE OUT VIDEO OUT AUDIO OUT L R SVIDEO IN SVIDEO OUT TV CABLE IN VIDEO IN SVIDEO IN AUDIO IN L R AUDIO OUT L R From cable source The remodulated channel 3 or 4 does not carry stereo for digital channels To receive stereo connect the DCT1800 using RCA baseband connectors These connections are illustrate...

Page 19: ...the subscriber to experience stereo and Dolby Surround sound when available on digital channels Figure 3 3 illustrates the standard baseband audio and video outputs of the DCT1800 Figure 3 3 Standard baseband cabling R RF IN CABLE IN TO RF IN TV Pass Card AUDIO OUT VIDEO TO TV VCR L DCT1800 TV VIDEO IN SVIDEO IN CABLE IN AUDIO IN L R AUDIO OUT L R ...

Page 20: ...video connections to a VCR and TV Figure 3 4 Composite VCR cabling R RF IN CABLE IN TO RF IN TV Pass Card AUDIO OUT VIDEO TO TV VCR L DCT1800 TV CABLE IN VIDEO IN SVIDEO IN AUDIO IN L R AUDIO OUT L R VCR CABLE IN VIDEO IN AUDIO IN L R CABLE OUT VIDEO OUT AUDIO OUT L R SVIDEO IN SVIDEO OUT ...

Page 21: ...trates how to connect the DCT1800 to a stereo using the audio connectors on the VCR Figure 3 5 Audio through the VCR R RF IN CABLE IN TO RF IN TV Pass Card AUDIO OUT VIDEO TO TV VCR L DCT1800 TV VIDEO IN SVIDEO IN STEREO AUDIO IN L R AUDIO OUT L R VCR CABLE IN VIDEO IN AUDIO IN L R CABLE OUT VIDEO OUT AUDIO OUT L R SVIDEO IN SVIDEO OUT CABLE IN AUDIO IN L R AUDIO OUT L R ...

Page 22: ... loop through connectors on the VCR and the audio output ports on the TV monitor Figure 3 6 Audio through VCR audio output on TV R RF IN CABLE IN TO RF IN TV Pass Card AUDIO OUT VIDEO TO TV VCR L DCT1800 TV CABLE IN VIDEO IN SVIDEO IN STEREO AUDIO IN L L R R AUDIO OUT AUDIO OUT L L R R VCR CABLE IN VIDEO IN AUDIO IN L R CABLE OUT VIDEO OUT AUDIO OUT L R SVIDEO IN SVIDEO OUT AUDIO IN ...

Page 23: ...s Figure 3 7 illustrates audio video connections for an A V receiver Figure 3 7 Audio through A V Receiver R RF IN CABLE IN TO RF IN TV Pass Card AUDIO OUT VIDEO TO TV VCR L DCT1800 VIDEO OUT SVIDEO OUT AUDIO OUT AUDIO IN L L R R CABLE IN CABLE OUT VIDEO IN SVIDEO IN TV CABLE IN VIDEO IN SVIDEO IN AUDIO IN L R AUDIO OUT L R A V RECEIVER Video 2 Video 1 In S Video Coaxial Optical Monitor out VCR Vi...

Page 24: ...nitialization The DCT1800 has no front panel buttons To perform a cold initialization or reset use the remote control To execute a cold initialization 1 Hold down any key on the remote control while disconnecting and reconnecting AC power to the DCT1800 After booting up the POWER LED on the DCT1800 front panel will flash 2 Within 3 seconds press the 3 key on the remote control The POWER LED on the...

Page 25: ...r 4 Verify that cable connections are correct from the TV set or monitor to the DCT1800 Check that the power cord is properly plugged into the outlet and DCT1800 Remote control is not responding Check for an obstruction between the remote control and the DCT1800 Aim the remote control directly at the DCT1800 not the TV or VCR Be sure you firmly and deliberately press and release operation keys one...

Page 26: ...ut 8 dB minimum Spurious output 57 dBc maximum in band Cross modulation distortion 56 dB 136 channels each 15 dBmV Composite second order distortion 57 dB 136 channels each 15 dBmV Second order distortion 60 dB 136 channels each 15 dBmV Composite triple beat distortion 57 dB 136 channels each 15 dBmV Set top input beats with all input signals 25 dB 136 channels each 15 dBmV Hum modulation distorti...

Page 27: ... Specifications DCT1800 Installation Manual ac voltage 105 125 60 Hz Power dissipation 16 W at 115 Vac Surge protection Provided on power supply and RF ports Size 17 13 13 25 2 75 inches Weight 8 6 pounds ...

Page 28: ...re illustrative actual data will differ from the examples The screens are available for V7 72 code and higher Accessing Diagnostics Use the Motorola universal remote control to operate the DCT1800 To access and navigate the diagnostic mode 1 Press POWER on the remote control to turn on the set top 2 Wait five seconds and then press POWER again to turn off the set top 3 Press SELECT OK on the remot...

Page 29: ...PAT 16 IN BAND PMT 17 TASK STATUS 18 IB MCA STATUS 19 KEYBOARD LED Table B 1 Operational keys using the diagnostics main menu or submenus Key Key function using the diagnostics main menu Key function using a diagnostic POWER Exits diagnostic mode and enters OFF state Exits diagnostic mode and enters OFF state CH CUR CURSOR UP Moves the cursor up Displays the DIAGNOSTICS main menu CH CUR CURSOR DOW...

Page 30: ...he error the purchase count and specific model information Figure B 2 DCT1800 Status 01 DCT1800 STATUS ERROR E 00 NO ERROR PURCHASES 0 Platform ID 0x0060 Family ID 0x0000 Model ID 0x008F TUNER V860DL Remod Channel 3 Time Zone hhhhhhhh MMMM min DS Entry Time 1 1 1999 00 00 GMT DS Exit Time 1 1 1999 00 00 GMT Current GPS Time 1 1 1999 00 00 GMT ...

Page 31: ...on of the set top output or re modulated remod port The output port remod port is the interface from the set top to the subscriber TV Time Zone Indicates the time zone offset in minutes relative to GMT DS Entry Time Indicates the daylight savings entry time DS Exit Time Indicates the daylight savings exit time Current GPS Time Indicates the current time Error Codes A sequence of LED flashes commun...

Page 32: ...erial number Not used at this time E 11 POWER LED flashes once MSG LED flashes once Invalid unit address Return the set top for repair requires a unit creation message E 12 POWER LED flashes once MSG LED flashes twice POST failed Not used at this time E 13 POWER LED flashes once MSG LED flashes three times Sys_boot initialization failure Power cycle the set top if repetitive return for repair E 14...

Page 33: ...p can receive only six PIDs at once Data on PIDs can be present on the out of band multiplex that the set top is not receiving Carrier Lock The CARRIER LOCK is reset to 1 after an initialization from the DAC 6000 or a power cycle Each time the set top detects a drop in OOB connectivity the counter increments The following Carrier Lock variables can display YES Carrier locked NO Carrier unlocked Hu...

Page 34: ...the MANUAL FREQ line of the OSD The first frequency to display is 75 25 The system scrolls through each frequency until it reaches the last 103 75 and then scrolls back to the beginning This diagnostic scrolls through the OOB frequencies in the following order 75 25 MHz 104 20 MHz 72 75 MHz 92 25 MHz 98 25 MHz 107 25 MHz 107 40 MHz 110 25 MHz 116 25 MHz 103 75 MHz 3 Press SELECT to begin searching...

Page 35: ...ostic Fields Field Description Data Activity Indicator Lights when the set top is receiving data on the in band channels The indicator covers all packet processors regardless of which stream they are monitoring The following variables can display Blank No data received Data received EMM Data Indicator Lights when the set top is receiving a message on the EMM stream The indicator is clear when ente...

Page 36: ...D Good value FAIR Marginal signal level check the signal POOR Unusable signal Modulation Mode Indicates the modulation modes for analog and digital channels with the following variables Channels Modulation Mode Analog channels Analog Digital channels QAM 64 QAM 256 Short Term Error Count Indicates the FEC errors maximum count of 65535 at 5 second intervals The Short Term Error Count is cleared aft...

Page 37: ...IDEO STATUS ADP Lock YES Audio Mode STEREO Audio SPDIF N A VP Lock YES MPEG Method MUTE BLACK Table B 6 Audio Video Status fields Status Description ADP Lock The Audio Processor locked status YES or NO Audio Mode The audio modes are N A Mono Stereo Surround VP Lock The Video Processor locked status YES or NO MPEG Method The MPEG Method selected The MPEG Methods are Unmuted Mute Still Mute Black ...

Page 38: ... multicast 16 bit address is in TCP IP decimal byte form Figure B 6 Unit Address 05 DCT1800 UNIT ADDRESS 000 02831 99902 038 Network Address 085 14316 55765 159 TVPC 000 00000 00000 000 Multicast 16 Address 085 085 102 102 119 119 136 136 DATA 068 068 051 051 034 034 017 017 Seed Health 0xFF Table B 7 Unit Address Fields Field Description DCT1800 Unit Address Indicates the unit address Network Add...

Page 39: ...of the set top and should be 0xFF If it is not 0xFF see the Troubleshooting section for more information d 06 Firmware Version The FIRMWARE VERSION diagnostic displays the Dena firmware version or revision number Build date and time TSODA firmware version number CAMEL CMLBK firmware version number always 0000 The BOOT is the lowest level of firmware code that can be used on the DCT1800 Figure B 7 ...

Page 40: ...ows channel type analog digital acquisition state purchasable indicator preview indicator parental control status and mute status Figure B 8 Current Channel Status 07 CURRENT CHANNEL STATUS TYPE DIGITAL aaa bb STATUS ccccc CONNECTED dddd PREVIEW NO CURR NEXT PURCHASABLE NO PURCHASED NO EPOCH NUM 0X0 1 EPOCH TYPE 0x0 0x0 AUTH 0X0 0X0 SERVICE 0 STATUS 1 ID 0X0004 0X00 CH 204 TUNED FREQ 543 000 ...

Page 41: ...view Indicates whether the program is in the free preview state YES or NO Purchasable Indicates whether the current or next program can be purchased YES or NO Purchased Indicates whether the current or next program has been bought YES or NO EPOCH Number For Motorola use only EPOCH Type For Motorola use only Authorization For Motorola use only Service For Motorola use only Status For Motorola use o...

Page 42: ...ogram rekey message 10 program bought 11 program bought without taping 12 subscribed with taping 13 subscribed without taping 14 subscribed with taping purchasable 15 IPPV with taping 16 IPPV without taping 20 bad seed checksum 21 bad debit buffer checksum 30 IPPV not enabled 31 insufficient credit to purchase 32 show count limit exceeded 33 debit register will overflow 34 no AFP records available...

Page 43: ...dicates whether further operation of the set top requires the TVPC CRYPTO Lists the current mode as displayed on the CRYPTO OSD Stand Alone Support or Not Mated Status Indicates the TVPC status with the following variables 00 OK 01 TVPC communication problem 02 TVPC required 03 Validator does not match between GK and TVPC 04 Invalid unit key number 05 Old TVPC unit address 0a TVPC not mated 0b TVP...

Page 44: ...View status with the following variables ENABLED IPPV enabled UNSENT The set top contains unsent IPPV transactions The variable is the number of unsent transactions DISABLED IPPV disabled Last Poll Req Indicates the sequence number of the last poll request received by the set top The time stamp of the last poll request is displayed under LAST POLL REQ If the set top has received no poll request th...

Page 45: ... an OSD screen for a set top that contains ROM Figure B 11 APP Code Modules 10 APP CODE MODULES MODULE VER STATUS ID 0 8 0772 07 72 ENABLED 0001 Appl_____ 02 00 DOWNLD 07DA Table B 12 APP Code Modules Fields Field Description Module Indicates the object name Version Indicates the object version Status The STATUS modes available are LOADING DELETED ENABLING ENABLED DSABLNG DISABLD DELETNG POSTPND E...

Page 46: ...1 5M FLASH 768k 1 25M ROM n a n a SYSTEM HEAP PgSz PgCnt Alloc Used Fail 256 594 n a 237 0 8 1 32 0 0 16 1 16 5 0 32 3 24 9 0 64 76 304 289 0 128 13 26 20 0 Table B 13 Memory Status Fields Field Description EEPROM Version Number Indicates the EEPROM version never used should always be 00 00 Platform Indicates sizes of memory types allocated to platform code Application Indicates sizes of memory ty...

Page 47: ...cimal format for example xxx xxx xxx xxx where each xxx ranges from 000 to 255 UPM Indicates the upstream modem address This UPM value is the same as the terminal ID assigned by the DAC 6000 The UPM is a unique system generated eight digit integer between 1 and 16777215 displayed in hexadecimal format Upstream ID Indicates the set top transmission parameter assigned by the DAC 6000 for the interac...

Page 48: ...t by the successful upstream transmission of a cell for example when an ACK is received by the set top Good Packets Not implemented Error Packets Not implemented Socket Port State The different Socket Port State modes available are UNUSED OPENED READY RECVING SENDING d 13 MAC Frequency Table The set top uses a range of frequencies set by the host for upstream communications Error Reference source ...

Page 49: ...ypes 14 MESSAGE TYPES hex data OOB INB PID Cnt PID Cnt Lost DRAM 0000 0 0000 4 0 0 0000 0 0000 2 0 0 __ __ Msg Id Cnt Msg Id Cnt 0 216 9A E 0 1 2 89 A0 15 0 Table B 16 Message Types Fields Field Description OOB PID Indicates out of band PID OOB Cnt Indicates the number of messages received INB PID Indicates the in band PID INB Cnt Indicates the number of messages received INB Lost Indicates the nu...

Page 50: ...T hex data PAT SN PID 001 0001 0029 d 16 In band Program Map Table PMT This diagnostic displays the Program Map Table information For Motorola use only Figure B 17 In band PMT 16 IN BAND PMT hex data PMT TYPE PID 001 0080 0210 d 17 Task Status This diagnostic displays a listing of tasks For Motorola use only Figure B 18 Task Status 17 TASK STATUS hex data TID RID PRI STARTS RUNTIME STK 64 00 2 215...

Page 51: ...0000 0000 0000 NA 0000 0000 01 01 0000 0000 0000 REGISTER VALUES MCA PID 0000 0000 0000 0000 0000 0000 0000 0000 Table B 17 In Band Multicast Address Filter Fields Field Description Filter Table DMCA Indicates the default multicast 16 address MCA Indicates the current multicast 16 address PQ Indicates the preemption notification queue ID RQ Indicates the response queue ID APP Indicates the applica...

Page 52: ...Diagnostics B 25 DCT1800 Installation Manual d 19 Keyboard LED Diagnostics This diagnostic does not apply to the DCT1800 Figure B 20 Keyboard LED Diagnostics 19 KEYBOARD LED DIAGNOSTICS G V Î M S B P ...

Page 53: ...MGBI 505975 001 03 03 Visit our website at www motorola com ...

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