Motorola Communications Gateway User Manual Download Page 68

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Communications Gateway User Guide

Troubleshooting, continued

Introduction

Before You Begin

Installation & Configuration

FAQ

Troubleshooting

Glossary

License

Home

Print

Exit

Select

Uninstall a device

and click

Next.

The Installed Devices on Your Computer

window is displayed.

If you unplugged the USB cable from the Communications Gateway and the Unsafe
Removal of a Device window was displayed, the Communications Gateway probably
is not listed as shown in the lower window.

Be sure “Show hidden devices” is selected (checked).

If your Motorola Communications Gateway device is not listed, click

Cancel

. The

device listing is already removed. You can skip to step 12.

If your Motorola Communications Gateway device is listed, select it and click

Next

Although your Motorola Communications Gateway model
number may be different than in the images in this guide, the
procedure is the same.

Summary of Contents for Communications Gateway

Page 1: ...ists the items needed to install your Motorola Communications Gateway and describes Precautions Signing Up for Service and Computer System Requirements Installation and Configuration Overview Provides an overview and links to cable and configure your Motorola Communications Gateway including Setting Up a USB Driver Troubleshooting Provides suggestions to fix common problems Contact Us Provides con...

Page 2: ...VICING TO QUALIFIED SERVICE PERSONNEL CAUTION DO NOT SHORT CIRCUIT THE BATTERY TERMINALS DO NOT CHARGE THE BATTERY UNDER AIRTIGHT CONDITIONS DO NOT DISASSEMBLE DROP OR MECHANICALLY SHOCK THE BATTERY DO NOT EXPOSE THE BATTERY TO FLAME OR SPARK KEEP THE BATTERY OUT OF THE REACH OF CHILDREN It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is conne...

Page 3: ...lation transformation or adaptation without written permission from Motorola Inc Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of any kind either implied or expressed including but not limited to the im...

Page 4: ...re You Begin 7 Precautions 8 Signing Up for Service 10 Cable Data Service 10 Telephone Service 10 Computer System Requirements 11 Ethernet Card 11 USB Connection 11 Installation and Configuration Overview 12 Cabling and Startup for a Single User 13 Setting Up a USB Driver 21 Setting Up a USB Driver in Windows 98 SE 22 Setting Up a USB Driver in Windows 2000 26 Setting Up a USB Driver in Windows Me...

Page 5: ...he IP Address in Windows 95 98 or Me 40 Verifying the IP Address in Windows 2000 or XP 41 Cabling for Multiple Users 43 Ethernet and USB 43 Ethernet 44 Replacing the Battery 45 Wall Mounting 50 Troubleshooting 54 Lights and Error Conditions 56 Removing the USB Driver from Windows 98 or Me 57 Removing the USB Driver from Windows 2000 or XP 61 Contact Us 67 Frequently Asked Questions 68 Glossary 71 ...

Page 6: ... can connect up to two phone lines using your Motorola Communications Gateway The Communications Gateway supports voice over Internet Protocol VoIP to provide Connections to two standard telephone lines Standard features such as caller ID call waiting and call forwarding Software upgrades over the network to provide new or improved services Battery back up during power interruptions through a buil...

Page 7: ...ith a Universal Serial Bus USB port directly to the USB port on the Motorola Communications Gateway A single computer equipped with an Ethernet adapter directly to the Ethernet port on the Motorola Communications Gateway Two computers one to the USB port and one to the Ethernet port Up to 32 computers through a single Motorola Communications Gateway using an Ethernet hub Easier Unlike dial up mode...

Page 8: ... Lock status the Communications Gateway remains registered and telephone service continues The lights provide information about power communications and errors Light Description 2 Power Solid green when the AC power is on Flashes green when the self test is in progress Off when the AC power is off and the battery is in use This can be because the plug was disconnected a power failure occurred or s...

Page 9: ... light is off 5 Battery Off when the AC power is on and the battery is not in use the Communications Gateway is functioning normally Solid yellow when the battery is in use there is no AC power Flashes yellow when the battery is low Solid red when the battery is missing or the battery terminals are connected backwards Flashes red when the battery has failed To replace the battery follow the instru...

Page 10: ...ort provides a connection to Ethernet equipped computers using a cable terminated with an RJ 45 connector 4 This light is on green for a 100Base T link and off for a 10Base T link 5 The USB port provides a connection to USB equipped computers 6 The Coax port provides a connection to the coaxial cable coax outlet 7 If you experience a problem you can push this recessed button to reset the Communica...

Page 11: ...tery Compartment The battery compartment contains Item Description 1 Power connector 2 Strain relief posts for power cord 3 Positive battery wire red 5 Negative battery wire black 5 Battery snaps 6 Back up battery 7 Battery hook 1 2 3 4 5 6 7 For instructions to remove the battery compartment cover see Cabling and Startup for a Single User on page 13 ...

Page 12: ...teway to the nearest cable outlet If a TV is connected to the cable outlet you may need a 5 to 900 MHz RF splitter to use both the TV and the Communications Gateway Both the coaxial cable and the RF splitter are readily available at consumer electronic stores Item Description Power cord Connects to the AC electrical outlet 10 100Base T Ethernet cable Connects to the Ethernet port USB cable Connect...

Page 13: ...Gateway or PC always touch the coaxial cable connector on the Communications Gateway to release any static charges To prevent overheating the Communications Gateway do not block the ventilation holes Do not open the Communications Gateway Refer all service to your service provider Wipe the Communications Gateway with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray clea...

Page 14: ...y terminals facing down Use the Wall Mounting Template on page 53 to position the mounts Before drilling holes check the structure for potential damage to water gas or electric lines Use M5 x 38 mm 10 16 x 11 2 inch wall mounts that can support at least 2 5 kg 5 5 lbs and anchors if necessary You must comply with the following battery related precautions Do not short circuit the battery terminals ...

Page 15: ...HFC MAC ID to your service provider You should ask your service provider the following questions Do you have any special system requirements When can I begin to use my Communications Gateway Are there any files I need to download after I am connected Do I need a user name or password to access the Internet or use e mail Telephone Service There is a sticker with bar code labels next to the Connecto...

Page 16: ...nnection If you use an Ethernet card it must be installed in your computer before you install the Communications Gateway If it is not installed follow the installation instructions provided with your Ethernet card USB Connection You can use the USB connection with any PC running Windows 98 SE Windows 2000 Windows Me or Windows XP that has a USB interface The USB connection requires a special USB d...

Page 17: ...age 13 Cabling for Multiple Users on page 43 2 If you are using the USB Connection set up the USB driver Follow the instructions in Setting Up a USB Driver on page 21 Ethernet users can skip this step 3 Configure TCP IP following the instructions in Configuring TCP IP on page 32 or the instructions in your Macintosh or UNIX user manual 4 Verify the IP address following one of Verifying the IP Addr...

Page 18: ...y must find and lock on the appropriate channels for communications 1 Be sure your computer is on and the Communications Gateway is unplugged 2 Connect one end of the coaxial cable to the cable outlet or splitter 3 Connect the other end of the coaxial cable to the Coax connector on the Communications Gateway 4 Hand tighten the connectors to avoid damaging them 5 Insert the Motorola Communications ...

Page 19: ...over by lifting up about 2 to 3 cm 1 inch and then pulling straight out To avoid damaging the cover be sure you rotate it only slightly arrow 2 before pulling it out arrow 3 For a description of the battery compartment see Battery Compartment on page 6 8 As shown at lower left depress both battery snaps arrows 1 while gently raising the positive end of the battery arrow 2 9 When the battery rotate...

Page 20: ...ation Configuration FAQ Troubleshooting Glossary License X Home Print Exit 10 Plug the power cord into the Power connector on the Communications Gateway 11 Wrap the power cord around the strain relief posts as shown at left Do not plug the power cord into the AC wall outlet at this time To power outlet Strain relief posts ...

Page 21: ...the Communications Gateway is shipped with the battery wires disconnected Do not short circuit the battery terminals by simultaneously touching both terminals with a metal object 12 Connect the black negative battery wire to the black negative terminal on the battery 13 Connect the red positive battery wire to the red positive terminal on the battery After you connect the battery the Communication...

Page 22: ...ot under the battery Pinching the wires between the battery and the base May damage the wires Will cause the battery to seat incorrectly 15 Rotate the battery into position under the battery snaps as shown by the arrow at left When the battery is fully seated the snaps engage the battery base 16 Carefully replace the battery compartment cover Do not force the cover closed If the battery compartmen...

Page 23: ... electrical outlet This turns your Motorola Communications Gateway on You do not need to unplug it when not in use 18 Check that the lights on the Communications Gateway cycle through this sequence Power flashes during the self test and changes to solid green when the self test is successfully complete Online flashes while the Communications Gateway downloads its configuration data and changes to ...

Page 24: ... to the USB port on your computer Then perform Setting Up a USB Driver on page 21 Ethernet Connect the Ethernet cable to the Ethernet connector on the Communications Gateway Connect the other end to the Ethernet port on your computer Ethernet users do not need to set up a USB driver If you connect to a wired telephone wall jack be sure it is not connected to a traditional telephone PSTN service P ...

Page 25: ...n Before You Begin Installation Configuration FAQ Troubleshooting Glossary License X Home Print Exit 21 Configure TCP IP following one of Configuring TCP IP in Windows 95 98 or Me on page 33 Configuring TCP IP in Windows 2000 or XP on page 36 The instructions in your Macintosh or UNIX user manual ...

Page 26: ...a USB driver To use the USB Connection perform one of Setting Up a USB Driver in Windows 98 SE on page 22 Setting Up a USB Driver in Windows 2000 on page 26 Setting Up a USB Driver in Windows Me on page 30 Setting Up a USB Driver in Windows XP on page 31 The Motorola Communications Gateway USB driver does not support Macintosh or UNIX computers You can connect a Macintosh or UNIX system using an E...

Page 27: ...teway CD ROM is inserted in your CD ROM drive before you plug in the USB cable This CD contains the USB drivers and must be inserted and read by the PC before you connect the Communications Gateway to the PC A few seconds after you complete the USB connection the Add New Hardware Wizard window is displayed 1 Click Next 2 Be sure Search for the best driver for your device is selected as in the wind...

Page 28: ...y box checked as in the window at top left 5 Click Next If your computer successfully locates the driver you can skip to step 8 6 If your computer does not locate the driver the previous window is displayed again Select Specify a location and type the location of your CD ROM drive as shown at bottom left To load the driver successfully you may need to click Browse to manually select the NetMotCM s...

Page 29: ... and perform the procedure for Removing the USB Driver from Windows 98 or Me on page 57 Then repeat this procedure 9 When the window at bottom left is displayed click Next If a window with the message Copying Files displays and asks for your CD ROM drive type your CD ROM drive letter for example D and click OK If an Insert Disk window similar to the one below is displayed Windows 98 system files a...

Page 30: ...ayed 11 Click Yes to restart your computer When you have successfully finished setting up the USB driver you can continue with Configuring TCP IP in Windows 95 98 or Me on page 33 If you have difficulties setting up the USB driver perform the procedure for Removing the USB Driver from Windows 98 or Me on page 57 and then repeat this procedure If that does not correct your problem Contact your serv...

Page 31: ...ions Gateway CD ROM is inserted into the CD ROM drive before you plug in the USB cable A few seconds after you complete the USB connection the Found New Hardware Wizard welcome window is displayed 1 Click Next 2 Be sure Search for a suitable driver for my device is selected 3 Click Next Although your Motorola Communications Gateway model number may be different than in the images in this guide the...

Page 32: ...ubleshooting Glossary License X Home Print Exit 4 Be sure CD ROM drives is the only box checked as in the window at top left 5 Click Next The lower window is displayed 6 Click Next If the Insert Disk window is displayed be sure the Motorola Communications Gateway CD ROM is in the CD ROM drive and follow steps 7 to 12 Otherwise you can skip to step 13 ...

Page 33: ...ense X Home Print Exit 7 On the Insert Disk window click OK The Files Needed window is displayed 8 If necessary select your CD ROM drive in the Copy files from list 9 Click Browse 10 Locate the NetMotCM sys file in the CD ROM root directory 11 Double click the NetMotCM sys file The Files Needed window is displayed 12 Click OK The Found New Hardware Wizard window is displayed ...

Page 34: ...ing Glossary License X Home Print Exit 13 Click Finish to complete the installation When you have successfully finished setting up the USB driver you can continue with Configuring TCP IP in Windows 2000 or XP on page 36 If you have any difficulties setting up the USB driver follow the instructions for Removing the USB Driver from Windows 2000 or XP on page 61 ...

Page 35: ...layed 1 Click Next Windows Me automatically searches for the correct USB drivers and installs them If installation is successful the window at bottom left is displayed 2 If the window at bottom left is displayed click Finish Otherwise be sure the Motorola Communications Gateway CD ROM is correctly inserted in your CD ROM drive When you have successfully finished setting up the USB driver you can c...

Page 36: ...USB cable A few seconds after you complete the USB connection the Found New Hardware Wizard window is displayed 1 Be sure Install the software automatically is selected 2 Click Next 3 Click Finish to complete the installation When you have successfully finished setting up the USB driver you can continue with Configuring TCP IP in Windows 2000 or XP on page 36 Although your Motorola Communications ...

Page 37: ...required software You do not need to configure the Communications Gateway but you must configure your computer for TCP IP a protocol for communication between computers and check for an IP address Your service provider may provide additional instructions to set up your computer To configure TCP IP perform one of Configuring TCP IP in Windows 95 98 or Me on page 33 Configuring TCP IP in Windows 200...

Page 38: ...UNIX system refer to your user guide 1 On the Windows Desktop click Start 2 Select Settings and then Control Panel from the pop up menus 3 Double click the Network icon on the Control Panel window 4 Select the Configuration tab on the Network window 5 If TCP IP is displayed in the list of network components it is installed and you can skip to step 10 If TCP IP is not displayed on the list continue...

Page 39: ...Begin Installation Configuration FAQ Troubleshooting Glossary License X Home Print Exit 6 Click Add 7 Double click the Protocol option on Select Network Component Type window 8 Click Microsoft in the Manufacturers section and click TCP IP in the Network Protocol section of Select Network Protocol window 9 Click OK ...

Page 40: ...entry choose the one for the Ethernet card or USB port connected to the Communications Gateway 11 Click Properties The TCP IP window is displayed 12 Click the IP Address tab 13 Click Obtain an IP address automatically 14 Click OK to accept the TCP IP settings 15 Click OK to close the Network window 16 Click OK when prompted to restart your computer and click OK again When you complete TCP IP confi...

Page 41: ...guring TCP IP in Windows 95 98 or Me on page 33 For a Macintosh or UNIX system refer to your user guide 1 On the Windows Desktop click Start 2 Select Settings and then Control Panel from the pop up menus 3 On the Control Panel window double click the Network and Dial up Connections icon 4 On the Network and Dial up Connections window click Local Area Connection number The value of number varies fr...

Page 42: ...leshooting Glossary License X Home Print Exit 5 Click Properties Information similar to the lower window is displayed 6 If Internet Protocol TCP IP is in the list of components TCP IP is installed You can skip to step 10 If Internet Protocol TCP IP is not in the list click Install The Select Network Component Type window is displayed Continue with step 7 ...

Page 43: ...oubleshooting Glossary License X Home Print Exit 7 Click Protocol on the Select Network Component Type window and click Add The Select Network Protocol window is displayed 8 Click Internet Protocol TCP IP in the Network Protocol section on the Select Network Protocol window 9 Click OK The Local Area Connection number Properties window is re displayed ...

Page 44: ... is checked 11 Click Properties The Internet Protocol TCP IP Properties window is displayed as shown at bottom left 12 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected 13 Click OK to accept the TCP IP settings 14 Click OK to close the Local Area Connection number Properties window 15 Click OK when prompted to restart your computer and click OK again ...

Page 45: ...ddress 1 On the Windows Desktop click Start 2 Select Run The Run window is displayed 3 Type winipcfg exe and click OK A window similar to the example at top left is displayed 4 Select your adapter name the Ethernet card or USB device 5 Click Renew 6 Click OK after the system displays an IP address If after performing this procedure your computer cannot access the Internet call your service provide...

Page 46: ... click Start 2 Select Run The Run window is displayed 3 Type cmd and click OK A window like the one at upper left is displayed 4 Type ipconfig and press ENTER to display your IP configuration A display similar to the window at middle left indicates a normal configuration If an Autoconfiguration IP Address is displayed as shown in the window at bottom left there is an incorrect connection between y...

Page 47: ...ubleshooting Glossary License X Home Print Exit To renew your IP address 1 Type ipconfig renew and press ENTER If a valid IP address is displayed as shown at left Internet access should be available 2 Type exit and press ENTER to return to Windows If after performing this procedure your computer cannot access the Internet call your service provider for help ...

Page 48: ... page 12 Ethernet and USB You can connect the USB port on one computer and the Ethernet port on another computer directly to the Communications Gateway as shown at top left Caution You can connect a single computer to the USB port and from one to 31 remaining users to an Ethernet hub as shown at bottom left You cannot connect more than one computer to the Communications Gateway through the USB por...

Page 49: ... Home Print Exit Ethernet You can connect up to 32 computers to an Ethernet hub connected to a Motorola Communications Gateway as shown at left For an overview of the installation process see Installation and Configuration Overview on page 12 Cable outlet Motorola Communications Gateway Coaxial cable Ethernet cable Ethernet hub Computer Computer Computer Ethernet cable ...

Page 50: ...replace the battery 1 Unplug the power cord from the AC wall outlet to turn off AC power 2 On the Battery Compartment cover push in on the tabs as shown by arrows 1 at left 3 Carefully remove the battery compartment cover by lifting up about 2 to 3 cm 1 inch and then pulling straight out To avoid damaging the cover be sure you rotate it only slightly arrow 2 before pulling it out arrow 3 Replacing...

Page 51: ...xit For a description of the battery compartment see Battery Compartment on page 6 4 As shown at top left depress both battery snaps arrows 1 while gently raising the positive end of the battery arrow 2 5 When the battery rotates past the snaps slide the battery out as shown at lower left Be sure you do not damage the battery wires or terminals 2 1 1 Battery snaps Battery hook ...

Page 52: ...me Print Exit 6 Carefully remove the wires from the old battery terminals 7 Recycle the battery according to the instructions on the battery or contact your service provider for information 8 On the new battery connect the black negative battery wire to the black negative terminal 9 Connect the red positive battery wire to the red positive terminal on the new battery ...

Page 53: ... the battery Pinching the wires between the battery and the base May damage the wires Will cause the battery to seat incorrectly 11 Rotate the battery into position under the battery snaps as shown by the arrow at left When the battery is fully seated the snaps engage the battery base 12 Carefully replace the battery compartment cover Do not force the cover closed If the battery compartment cover ...

Page 54: ...ower cord into the electrical outlet To confirm normal operation of the Communications Gateway check that the battery light on the Top and Front Panel is off To test that the battery is connected and working normally briefly unplug the power cord If the battery is connected and providing backup power the battery light turns solid yellow Be sure to plug the power cord back in when you are done ...

Page 55: ...rface Unit Network Interface Device NIU NID Mount the Communications Gateway with the battery terminals facing up or sideways To prevent possible leakage do not mount the Communications Gateway with the battery terminals facing down If possible mount the Communications Gateway to concrete masonry a wooden stud or other very solid wall material Use anchors if necessary for example if you must mount...

Page 56: ...dobe Acrobat Reader running on Windows 2000 there may be slight differences in your version Be sure you print the template at 100 scale Be sure Fit to page is not checked in the Print dialog box Click the OK button to print the template 2 Measure the printed template with a ruler to ensure that it is the correct size 3 Use a center punch to mark the center of the holes 4 On the wall locate the mar...

Page 57: ...meter of 10 5 mm to mount the Communications Gateway 7 Using a screwdriver turn each screw until part of it protrudes from the wall as shown at left There must be 4 0 mm between the wall and the underside of the screw head The maximum distance from the wall to the top of the screw head is 7 6 mm 8 Place the Communications Gateway so the keyholes are above the mounting screws 9 Slide the Communicat...

Page 58: ...ser Guide X Home Print Exit Wall Mounting Template You can print this page to use as a wall mounting template Be sure you print it at 100 scale In Acrobat reader be sure that Fit To Page is not checked in the Print dialog box Measure the printed template with a ruler to ensure that it is the correct size 125 0 mm 4 92 inches ...

Page 59: ...as described in Lights and Error Conditions on page 56 Problem Possible Solutions Green POWER light is off Check that the power cord is properly plugged into the electrical outlet and the Communications Gateway Check that the electrical outlet is working Press the Reset button Battery light is solid yellow There is no AC power and the battery is providing backup power Battery light flashes yellow ...

Page 60: ...ure is clear If you cannot receive your regular TV channels your data or phone service will not function Check the coaxial cable at the Communications Gateway and wall outlet Hand tighten if necessary Check the IP address Follow the steps in Verifying the IP Address in Windows 95 98 or Me on page 40 or Verifying the IP Address in Windows 2000 or XP on page 41 Call your service provider if you need...

Page 61: ...e battery is missing Lights solid yellow when the battery is connected and charged and there is no AC power Flashes yellow if the battery is low Flashes red if the battery is missing Lights solid red if the battery fails replace the battery immediately Online Does not light if the receive or send channel cannot be acquired or IP registration is unsuccessful Turns off if the receive channel send ch...

Page 62: ...indows 98 or Me 1 On your Windows Desktop right click the Network Neighborhood icon and select Properties The Network window is displayed 2 In the list of installed network components select the Motorola Communications Gateway For example the image at left shows a CG5500 Although your Motorola Communications Gateway model number may be different than in the images in this guide the procedure is th...

Page 63: ...nfiguration FAQ Troubleshooting Glossary License X Home Print Exit 3 Click Remove The Network window no longer displays a Motorola Communications Gateway in the list 4 Click OK The System Settings Change window is displayed 5 Click Yes to restart your computer After your computer restarts continue with step 6 ...

Page 64: ...k Start and select Run 9 In the Run window type explorer and click OK The Exploring window is displayed 10 Be sure the USB cable is removed from your PC or Communications Gateway 11 Double click My Computer 12 Click your CD ROM drive D in the image 13 Double click Install to open the Install folder 14 Double click remove or remove exe to run the Remove utility The Motorola USB Driver Removal Utili...

Page 65: ...eshooting Glossary License X Home Print Exit 15 Click Remove Driver to remove the USB driver After you remove the USB driver re install the USB driver following one of Setting Up a USB Driver in Windows 98 SE on page 22 Setting Up a USB Driver in Windows Me on page 30 If you continue to have problems contact your service provider ...

Page 66: ...oting Glossary License X Home Print Exit Removing the USB Driver from Windows 2000 or XP 1 For Windows XP skip to step 13 For Windows 2000 on your desktop click Start 2 Click Settings 3 Click the Control Panel icon The Control Panel window is displayed 4 Double click the Add Remove Hardware icon to start the Add Remove Hardware Wizard ...

Page 67: ...bleshooting continued Introduction Before You Begin Installation Configuration FAQ Troubleshooting Glossary License X Home Print Exit 5 Click Next The Choose a Hardware Task window is displayed 6 Select Uninstall Unplug a device and click Next ...

Page 68: ... and the Unsafe Removal of a Device window was displayed the Communications Gateway probably is not listed as shown in the lower window 8 Be sure Show hidden devices is selected checked 9 If your Motorola Communications Gateway device is not listed click Cancel The device listing is already removed You can skip to step 12 If your Motorola Communications Gateway device is listed select it and click...

Page 69: ...troduction Before You Begin Installation Configuration FAQ Troubleshooting Glossary License X Home Print Exit 10 On the window at top left select Yes I want to uninstall this device and click Next 11 On the lower window click Finish 12 Close the Control Panel window ...

Page 70: ...tart and select Run 16 In the Run window type explorer and click OK The Exploring window is displayed 17 Be sure the USB cable is removed from your PC or Communications Gateway 18 Double click My Computer 19 Double click your CD ROM drive D in the image 20 Double click Install to open the Install folder 21 Double click remove or remove exe to run the Remove utility The Motorola USB Driver Removal ...

Page 71: ...milar to the ones shown at left are displayed on the Motorola USB Driver Removal Utility window If a window similar to the following is displayed click OK You can ignore the error message After you remove the USB driver re install the USB driver following one of Setting Up a USB Driver in Windows 2000 on page 26 Setting Up a USB Driver in Windows XP on page 31 If you continue to have problems cont...

Page 72: ...nformation about customer service technical support or warranty claims see the Software License and Warranty Information card provided with your Motorola Communications Gateway For answers to typical questions see Frequently Asked Questions on page 68 For information about Motorola consumer cable products education and support visit http www motorola com broadband ...

Page 73: ...ice over Internet Protocol VoIP A VoIP uses cable television wires instead of traditional telephone lines to provide voice and fax service Q How fast are Communications Gateways A Cable modems and Communications Gateways offer Internet access at speeds up to 100 times faster than a traditional phone modem You can experience speeds of over 1 000 Kbps Due to network condition such as traffic volume ...

Page 74: ...al time multimedia services over coaxial cable coax for example VoIP multimedia conferencing and interactive gaming Q If I have a Communications Gateway can I still use my old 28 8 Kbps or 56 Kbps modem A Yes Although once you experience the speed of cable Internet access you will never again want to wait for traditional dial up services Q I have more than one computer Do I need more than one Moto...

Page 75: ...tems require you to subscribe to basic service to get Internet or phone access Check with your cable company for specific information Q What type of technical support is available A For questions about your Internet service connection or Communications Gateway call your cable service provider Q What do I do if my Motorola Communications Gateway stops working A Troubleshooting on page 54 provides t...

Page 76: ...d obtaining the network time of day converged services Cable television high speed Internet access telephone service and other information services provided over a single coaxial cable network DOCSIS The CableLabs Data Over Cable Service Interface Specification DOCSIS and EuroDOCSIS define interface standards for cable modems Communication Gateways and supporting equipment driver Software that con...

Page 77: ...ss is an identifier for a computer or device on a TCP IP network Networks using the TCP IP protocol route messages based on the destination IP address Your service provider assigns your Communications Gateway an IP address to provide a continuous Internet connection MAC address The Media Access Control Address uniquely identifies each device that can be connected to an Ethernet network It is perma...

Page 78: ... network is the traditional circuit switched voice oriented telephone network originally invented by Alexander Graham Bell It is sometimes referred to as plain old telephone service POTS TCP IP Transmission Control Protocol Internet Protocol is a set of protocols that provides standards and rules for communication between networks UPS The uninterruptible power supply enables your Communications Ga...

Page 79: ... a method to exchange voice fax and other information over the Internet Voice and fax have traditionally been carried over traditional telephone lines using a dedicated circuit for each line VoIP enables calls to travel as discrete data packets on shared lines VoIP is an important part of the convergence of computers telephones and television into a single integrated information network ...

Page 80: ...COMPONENTS DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT TO YOUR SERVICE PROVIDER FOR A FULL REFUND The Software includes associated media any printed materials and any on line or electronic documentation Software provided by third parties may be subject to separate end user license agreements from the manufacturers of such Software The Software is never sold Motorola licenses th...

Page 81: ... all times remain with Motorola and its 3rd party licensors Motorola retains all rights not expressly licensed under this License The Software including any images graphics photographs animation video audio music and text incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions Except as otherwise expr...

Page 82: ...493049 001 3 02 English MGBI ...

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