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Help
Incomplete messages
• If a caller leaves a very long message, part of it may be
lost when the system disconnects the call after four
minutes.
• If the caller pauses for longer than seven seconds, the
system stops recording and disconnects the call.
• If the system’s memory becomes full during a message,
the system stops recording and disconnects the call.
• If the caller's voice is very soft, the system may stop
recording and disconnects the call.
Difficulty hearing messages
• Press
h
to increase speaker volume.
System does not answer after correct number of
rings
• Make sure that the answering system is on.
• If toll saver is activated, the number of rings changes to
two when you have new messages stored.
• If the memory is full or the system is off, the system will
answer after 10 rings.
System announces Time and day not set.
• You need to reset the answering system date and time.
Refer to Section 6.1 “Set date and time” for details.
System does not respond to remote commands
• Make sure to enter your remote access code correctly.
• Make sure you are calling from a touch-tone phone.
When you dial a number, you should hear tones. If you
hear clicks, the phone is not a touch-tone telephone and
cannot activate the answering system.
• The answering system may not detect the remote access
code while your announcement is playing. Try waiting
until the announcement is over before entering the code.
• There may be interference on the phone line you are
using. Press the keypad keys firmly.
System does not record message
• Make sure the answering system is on.
• Make sure the memory of the answering system is not
full. Delete some messages to free space if memory is
full.
Outgoing announcement is not clear
• When you record your announcement, make sure you
speak in a normal tone of voice, about nine inches from
the telephone base.
• Make sure there is no background noise (TV, music, etc.)
while recording.
