Warranty and Policies
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WARRANTY CLAIM PROCEDURE
1. Before proceeding, please refer to product manual,
including Trouble Shooting section.
2. Contacting your authorized Morningstar distributor or
dealer from whom you purchased the unit is
the first step in the warranty process. Local dealers can often
address warranty issues quickly.
3. If supplier is unable to address the issue, please contact
Morningstar by e-mail ([email protected]) with:
(A) purchase location -- business or company name
(B) full model and serial numbers (SN is 8-digits on unit
bar label)
(C) failure behavior, including LED indications
(D) array configuration, panel Pmax, Voc, Vmp, Isc, and
nominal battery voltage; these specifications are
needed to receive assistance.
(E) multi-meter available (for field troubleshooting)
4. After warranty replacement has been approved and new
unit(s) received, please return failed unit(s) using pre-paid
shipping label, and follow any product specific instructions if
requested by Morningstar Warranty Dept.
5. If instructed by Morningstar, after warranty replacement
shipment has been received, return of failed unit(s) is
required before further warranty replacements can be
considered for the original or future cases.
NOTE: Please do not return units without an RMA or
case number. Doing so will increase the time required to
resolve your claim.