Moog Claravox Centennial, User Manual

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SERVICE & SUPPORT
INFORMATION
Moog's Standard Warranty
Moog warrants its instruments to be free of defects in materials or workmanship and conforming to
specifications at the time of shipment. The Warranty Period is one year from the date of purchase.
If, in Moog’s determination, it has been more than five years since the instrument shipped from our
factory, it will be at Moog’s discretion whether or not to honor the warranty without regard to the
date of the purchase.
During the Warranty Period, any defective instruments will be repaired or replaced, at Moog’s
option, on a return-to-factory basis. This warranty covers defects that Moog determines are no
fault of the user.
The Moog Limited Warranty applies to USA purchasers only. Outside the USA the warranty policy
and associated service is determined by the laws of the country of purchase and supported by our
local authorized distributor. A listing of our authorized distributors is available on moogmusic.com.
If you purchase outside of your country, you can expect to be charged for warranty as well as
non-warranty service by the service center in your country.
Returning Your Instrument to Moog Music
You must obtain prior approval in the form of an RMA (Return Material Authorization) number
from Moog before returning any instrument. Email techsupport@moogmusic.com for the RMA
number via email or call us at (828) 251–0090. All instruments must be packed carefully and
shipped with the Moog supplied power adapter. Claravox Centennial must be returned in the
original inner packing including the foam inserts. Sorry, the warranty will not be honored if the
instrument is not properly packed. Once you have received the RMA number and carefully packed
your Moog instrument, ship the instrument to Moog Music Inc. with transportation and insurance
charges paid, and include your return shipping address.
MOOG MUSIC
160 Broadway St.
Asheville NC, 28801