TROUBLE SHOOTING
Please check the following matters before making a request for servicing.
Condition
Please Check
Pressing the POWER button does
not switch on the power.
• Check that the power cable is securely plugged into the power outlet.
A press of the COPY button does
not result in printing. (Print paper
does not come out)
• Check if paper warning lamp (red) is lit.
> Check if there is print paper in the built-in printer.
> Close and lock the printer cover completely
• Print paper is jammed
> Take out the jammed paper.
• Print paper roller (black rubber roller) is dusty
> Open the printer cover, and clean the rubber.
Although printer is functioning, noth
• Check if winding direction of print paper is set on reverse. (No copy
ing is copied on recording paper
ing is made on back of print paper)
> Change the direction then put into the printer. Paper should be feed
ing from the top of the roll.
Print is very pale. Some letters or
lines are not read.
• The drawing or writing on the sheet is pale, patchy or the lines are
thin.
> Write boldly and deeply. Use new markers.
• Printer cover is not closed completely.
> Close and lock the printer cover completely
• Operating condition
> Adjust the brightness using the setup utility.
> Adjust the warm-up time using the setup utility.
There are black bands at the top and
bottom of the copy.
• CCD alignment may have a problem. (Black Band)
> Perform the quick calibration procedure. (See Page E-11) Extend the
Warm-up Time using the BF-041 Setup Utility software.
• The grid line of the sheet is copied.
> Adjust the brightness using the setup utility.
• The fluorescent lamp may be at the end of its service life.
> Contact your store of purchase or a PLUS customer center to have
the lamp replaced.
No operation after installing the USB
driver
• The USB driver is not registered in Device Manager. (! mark is shown.)
> Uninstall the driver, then install it again.
The copyboard is not recognized by
a computer.
• The copyboard is not ready for operation.
> Make sure the power is on and check the connection of the AC cable
and the USB cable.
• Connect the USB cable via a USB hub
> Connect the USB cable directly between the copyboard and a com
puter.
Writing on the sheet does not erase
with the eraser
• Did you use a marker other than one specifically designated for the
copyboard?
> Clean the sheet first(Apply some water or neutral detergent to a soft
cloth, wring out thoroughly,then wipe the sheet carefully and gently.),
then use dedicated dry erase markers.
Printed images are dirty.
• Is there a lot of marker residue on the sheet?
> If the sheet is dirty, apply some water or neutral detergent to a soft
cloth,wring out thoroughly, then wipe the sheet carefully but gently.
> Try performing the quick calibration. (See Page E-11.)
* If no satisfactory result can be achieved even after the above, contact the suppliers or our
company.
E-18
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