Moneris Mobile 8100, Operating Manual

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Moneris Moneris Mobile 8100 Merchant Operating Manual v1.01 71
Troubleshooting
COMM ERROR 401
(###) COMM ERROR
Communication between the terminal and the Mon-
eris Host has experienced an error during transmis-
sion.
Press the
CAN key and retry the transaction. If the
message re-appears, call the Moneris Help Desk
for assistance.
COMM ERROR 403
CONNECTION LOST
Host connection has been lost during transmission
of a transaction request – usually due to bad cover-
age or a lack of coverage.
Press the
CAN key, move to a location with better
coverage (if possible) and retry the transaction.
COMM ERROR 406
NO NETWORK RESP
The Moneris Host is not responding to the termi-
nal's request to complete the transaction.
Press the
CAN key and retry the transaction. If the
message re-appears, call the Moneris Help Desk
for assistance.
DECLINED-RETRY
TERMINAL TIMEOUT
The cardholder has waited too long to respond to a
prompt on the terminal and the terminal has can-
celled the transaction.
Press
CAN then re-start the transaction.
ENTER IP PORT
PORT RANGE ERROR
An invalid IP port number has been entered. Valid
values are numeric, from 0 to 65535.
Press
OK , check the port number and re-enter it.
ENTER TARGET IP
INVALID ENTRY!
An invalid target IP address has been entered.
Valid values are numeric, with a total of 12 digits.
Each group of 3 digits must fall within the range
000 to 255.
Press
OK , check the IP address and re-enter it.
EXCEEDS REFUND
TRANSACTN LIMIT
The credit refund amount being entered is greater
than the refund ceiling limit. (The limit is set in at
Moneris host and is downloaded via the Initializa-
tion function.)
FAILED TO INIT
CALL HELP CENTRE
Initialization was unsuccessful due to a terminal or
host problem.
Press
CAN to return to the idle prompt then call the
Moneris Help Desk for assistance.
FAILED TO INIT
MERCHANT ID ERR
Initialization was unsuccessful due to an invalid
Merchant ID.
Press
CAN to return to the idle prompt, check the
merchant ID and re-try the Initialization.
If the message re-appears, call the Moneris Help
Desk for assistance.
TERMINAL DISPLAY RESOLUTION