Moneris® e355 PIN Pad Merchant Resource Center Quick Install Guide
19
Troubleshooting
e355 PIN Pad error messages
Error message
Solution
NO CONNECTION
TO THE CLOUD
< Your Wi-Fi network SSID > AA%
The e355 PIN Pad cannot connect to the Moneris Cloud.
1.
Confirm that your Internet service is available and your Wi-Fi network is
connected to the Internet.
Note:
If everything is working correctly, the header on your
"WELCOME/BONJOUR" screen should look like the one shown in Status
indicators on "WELCOME/BONJOUR" screen header (page 15).
Note:
If you need to perform a Purchase or Pre-Authorization right away, try
capturing the card data using keyed entry (without a PIN Pad) or a dedicated
magnetic stripe reader.
2.
If the error persists, please contact Moneris.
UNABLE TO CONNECT
TO WIFI NETWORK
PRESS OK
TO CONNECT
hh:mm AM/PM AA%
The e355 PIN Pad cannot re-establish a connection to the Wi-Fi network.
1.
If the battery charge is too low (e.g., 10% or less), use the USB charging cable
to connect the PIN Pad to a powered USB port (e.g., on a computer), and allow
the battery to charge to at least 25% before you attempt to use the PIN Pad
again.
2.
Ensure you are operating the e355 PIN Pad within range of the Wi-Fi network
to which it is configured to connect, and then press the green
key.
3.
Confirm that the Wi-Fi network connection is re-established
(see Status indicators on "WELCOME/BONJOUR" screen header on page 15).
Merchant Resource Center error messages
Error message
Solution
Error: null
The Merchant Resource Center cannot detect the e355 PIN Pad.
1.
Click on the
Close
button to close the "Error: null" dialog box.
2.
Try pairing/initializing again (repeat step 2 on page 10).
