Moneris e355 Page 4 Quick Install Manual Download | Manualshive

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Moneris® e355 PIN Pad Merchant Resource Center Quick Install Guide

2

Setting Up Your PIN Pad

In this section, we go over everything you need to

know to set up your Moneris e355 PIN Pad.

Setting Up
Your
PIN Pad

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Summary of Contents for e355

Page 1: ... 10 2019 Moneris e355 PIN Pad Merchant Resource Center Quick Install Guide ...

Page 2: ...Need help Web moneris com support gateway Email onlinepayments moneris com Toll free 1 866 319 7450 Record your Moneris merchant ID here ____________________________________ ...

Page 3: ...Pad with your Merchant Resource Center store 10 Keying in numbers letters and special characters 13 Ready to use the e355 PIN Pad 14 General guidelines tips and best practices 15 Configuring optional settings 17 Troubleshooting 19 e355 PIN Pad error messages 19 Merchant Resource Center error messages 19 Sources of electromagnetic interference 20 Merchant Support 21 ...

Page 4: ...neris e355 PIN Pad Merchant Resource Center Quick Install Guide 2 Setting Up Your PIN Pad In this section we go over everything you need to know to set up your Moneris e355 PIN Pad Setting Up Your PIN Pad ...

Page 5: ...ter via computer PC you must use an up to date Web browser any browser with cookies enabled Hi speed Internet access Access to a secure non public Wi Fi network that uses WPA2 encryption for the e355 PIN Pad Note You must know the Wi Fi network password and SSID name Note If your Wi Fi network has firewall restrictions on IP traffic to the Internet ensure the firewall is configured so that the TCP...

Page 6: ...of the USB charging cable into the micro USB port located on the right side of the e355 PIN Pad b Plug the larger end of the USB charging cable into a powered USB port e g on your computer c Wait while the e355 PIN Pad powers on d When the LANGUAGE LANGUE screen displays go to step 2 Configure the e355 PIN Pad to connect to the Moneris Cloud on page 5 SELECT CHOISIR LANGUAGE LANGUE 1 ENGLISH 2 FRA...

Page 7: ...he COMMUNICATION screen displays press the 3 key Moneris Cloud SELECT 2 POSPAD COMMUNICATION 1 PAYD Family 3 Moneris Cloud d When the HOST ENV screen displays press the 1 key PRODUCTION SELECT HOST ENV 2 TEST 1 PRODUCTION e When the WiFi screen displays determine how you want to make the e355 PIN Pad connect to the desired Wi Fi network To make the e355 PIN Pad scan for the Wi Fi network SSID name...

Page 8: ...WiFi Scan 5 2 AA Wi Fi network SSID 1 AA Wi Fi network SSID 2 100 Your Wi Fi network SSID d When the screen showing details about the selected Wi Fi network displays press the 3 key Add SSID Your Wi Fi NetworkSSID Protocol WPA2 Key Management AAAAAA Pairwise cipher AAAAAA Your Wi Fi network SSID 5 2 Add 3 e When the Wi Fi Password screen displays key in the Wi Fi network password and press the gre...

Page 9: ...s wait while the pairing token is generated see next step WELCOME BONJOUR Your Wi Fi network SSID AA j When the Pairing Token screen displays may take up to several seconds pair the e355 PIN Pad with your Merchant Resource Center store go to Pairing the e355 PIN Pad with your Merchant Resource Center store on page 10 Note If you accidentally press a keypad button and the WELCOME BONJOUR screen dis...

Page 10: ...and special symbols go to Keying in numbers letters and special characters on page 13 SSID SSID OK No value entered d When the View Edit screen displays scroll down to Wi Fi Password and press the green key View Edit 5 2 Save SSID Your Wi Fi network SSID Wi Fi Password e When the Wi Fi Password screen displays key in the Wi Fi network password and press the green key Note The password is case sens...

Page 11: ...n see next step NO CONNECTION TO THE CLOUD Your Wi Fi network SSID AA j When the WELCOME BONJOUR screen displays wait while the pairing token is generated see next step WELCOME BONJOUR Your Wi Fi network SSID AA k When the Pairing Token screen displays may take up to several seconds pair the e355 PIN Pad with your Merchant Resource Center store go to Pairing the e355 PIN Pad with your Merchant Res...

Page 12: ...e355 PIN Pad that you want to pair Note The terminal ID is an eight digit number starting with E1 which is also printed on a sticker affixed to the e355 PIN Pad c Click on the Pair button corresponding to the terminal ID Device ID of the e355 PIN Pad that you want to pair Note If your e355 PIN Pad s terminal ID Device ID is not listed contact Moneris d When the Pair device area displays enter the ...

Page 13: ...onnected device the Name Serial Last Pair Date and Last Transaction fields will also display data about the e355 PIN Pad Note The Status field will display Connected as long as the e355 PIN Pad can communicate with the Merchant Resource Center via the Moneris Cloud e g if the paired e355 PIN Pad cannot communicate with the Merchant Resource Center because the Internet connection is broken the Stat...

Page 14: ... light above the micro USB port blinks continuously while the battery is charging The battery charge indicator displays in the top right corner of the WELCOME BONJOUR screen While the e355 PIN Pad is not in use its backlight may dim and or Moneris BE PAYMENT READY may display Important Use the USB charging cable provided to work with the e355 PIN Pad Failure to do so may affect the operability of ...

Page 15: ...ield Refer to the table below for the full list of corresponding values 2 Once a value is successfully entered proceed to enter the next value Note The SSID network name and password parameters are case sensitive i e if your network SSID and password contain capital and small letters you must enter capital and small letters in the data fields To delete correct the last entered value press the yell...

Page 16: ...Pad General guidelines tips and best practices pages 15 to 16 Status indicators on WELCOME BONJOUR screen header page 15 Displaying Wi Fi network status details page 15 Power management page 16 Optional settings Enabling disabling tip prompting on the PIN Pad page 17 Setting Moneris Cloud paired PIN Pad as default card entry device page 17 Setting a default Moneris Cloud paired PIN Pad for your lo...

Page 17: ... Wi Fi network the header should look like the labelled image shown below Note This table describes the labelled screen header image shown above Label Description 1 Wi Fi signal strength indicator bars up to five indicates a Wi Fi network connection is established 2 Network connection icon indicates a connection to the Moneris Cloud 3 Wi Fi SSID name of network to which the e355 PIN Pad is present...

Page 18: ...ect the USB charging cable if connected 2 Press and hold down the red key until the e355 beeps and starts to shutdown power off Powering on the e355 PIN Pad With USB charging cable Connect the USB charging cable to the e355 PIN Pad and a powered USB port e g on a computer Without USB charging cable Press and hold down the green key until the e355 PIN Pad starts to power on Charge indicator light T...

Page 19: ...to display 4 In the Tip Settings area do one of the following To enable tip prompting checkmark the Enable tip on Pinpad box To disable tip prompting unmark the Enable tip on Pinpad box 5 Click on the Update Tip Settings button 6 When the success message displays above the button the operation is complete Setting Moneris Cloud paired PIN Pad as default card entry device Follow the steps below to s...

Page 20: ...chant Resource Center store visit https www3 moneris com mpg enter your login credentials in the fields and click on the Submit button 2 On the menu bar click on Firstname_Lastname Account Settings 3 Wait for the Account Settings page to display 4 In the Cloud Pinpad area do the following a From the Cloud Pinpad drop down list select the name terminal ID of the Moneris Cloud paired PIN Pad that yo...

Page 21: ...lease contact Moneris UNABLE TO CONNECT TO WIFI NETWORK PRESS OK TO CONNECT hh mm AM PM AA The e355 PIN Pad cannot re establish a connection to the Wi Fi network 1 If the battery charge is too low e g 10 or less use the USB charging cable to connect the PIN Pad to a powered USB port e g on a computer and allow the battery to charge to at least 25 before you attempt to use the PIN Pad again 2 Ensur...

Page 22: ...sors Computer screens and televisions Radio transmitters and other wireless devices operating at 2 4GHz e g Wi Fi devices wireless routers cordless phone bases etc at least 2 m 6 5 feet away Microwave ovens at least 3 m 10 feet away Anti theft barriers etc Elevator shafts Cash registers Blenders and food processors Air conditioning units ventilation fans Large metal horizontal or vertical surfaces...

Page 23: ...Moneris e355 PIN Pad Merchant Resource Center Quick Install Guide 21 At Moneris help is always here for you 24 7 Merchant Support At Moneris help is always here for you 24 7 Merchant Support ...

Page 24: ...isit shop moneris com to purchase point of sale supplies and receipt paper Visit moneris com insights for business and payment news trends customer success stories and quarterly reports insights Need us on site We ll be there One call and a knowledgeable technician can be on the way Count on minimal disruptions to your business as our Field Services provide assistance with your payment terminals C...

Page 25: ...ect incidental consequential or punitive damages arising out of use of any of the information contained in this document Neither Moneris Solutions Corporation or any of its affiliates nor any of our or their respective licensors licensees service providers or suppliers warrant or make any representation regarding the use or the results of the use of the information content and materials contained ...

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