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Warranty and Service
Molecular Devices is committed to ensuring the highest quality of our
products and customer service.
If you have any problems with your GenePix
®
SL50 Slide Loader,
contact Technical Support group. In the US, contact us at 1-800-635-
5577. For locations outside the US, please contact your local Molecular
Devices sales representative.
Standard Warranty
Molecular Devices warrants its non-consumable hardware products to
be free from defects in materials and workmanship for 12 months from
date of invoice or date of purchased installation visit, whichever is later.
The warranty covers the cost of parts and labor to repair the product.
Please keep the shipping container for future use. If you require an
additional container, one can be provided for an additional charge.
Products returned for repair should be properly packaged with
transportation charges prepaid. Molecular Devices will pay for the
return shipping of the product to the customer. If the shipment is to a
location outside the United States, the customer is responsible for all
duties, taxes and freight clearance charges.
The warranty is valid when the product is used for its intended purpose
and does not cover products which have been modified without
approval from Molecular Devices, or which have been damaged by
abuse, accident or connection to incompatible equipment.
This warranty is in lieu of all other warranties, expressed or implied.
Out-of-Warranty Repair Service
Out-of-warranty repair service is available. Contact Technical Support
for more information.
Optional Service Agreement
Purchasing an optional Service Agreement extends the coverage of the
Standard Warranty. Contact Molecular Devices for current rates.
GenePix SL50.book Page 35 Tuesday, February 1, 2011 12:20 PM
