Molecular Devices GenePix 4300A, User Manual

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Warranty and Service
Molecular Devices is committed to ensuring the highest quality of our
products and customer service.
If you have any problems with your GenePix
®
4300A/4400A Microarray
Scanner, contact our Technical Support group. In the U.S., contact us at
1-800-635-5577. For locations outside the U.S., please contact your
local sales representative.
Standard Warranty
Molecular Devices warrants its non-consumable hardware products to
be free from defects in materials and workmanship for 12 months from
date of invoice or date of purchased installation visit, which ever is
later. The warranty covers the cost of parts and labor to repair the
product.
Please keep the shipping container for future use. If you require an
additional container, one can be provided for an additional charge.
Products returned to Molecular Devices for repair should be properly
packaged with transportation charges prepaid. Molecular Devices will
pay for the return shipping of the product to the customer. If the
shipment is to a location outside the United States, the customer is
responsible for all duties, taxes and freight clearance charges.
The warranty is valid when the product is used for its intended purpose
and does not cover products which have been modified without
approval from Molecular Devices, or which have been damaged by
abuse, accident or connection to incompatible equipment.
This warranty is in lieu of all other warranties, expressed or implied.
Out-of-Warranty Repair Service
Out-of-warranty repair service is available. Contact Molecular Devices
Technical Support for more information.
Optional Service Agreement
Purchasing an optional Service Agreement extends the coverage of the
Standard Warranty. Contact the supplier for current rates.
GenePix.book Page 35 Friday, October 22, 2010 2:59 PM