MOHU CHANNELS LIMITED WARRANTY
NINETY (90) DAY LIMITED HARDWARE WARRANTY
Subject to the additional terms and conditions set forth below, Mohu provides this Limited Warranty:
• Only to the person or entity that originally purchased the Player from Mohu or from one of its authorized
resellers or distributors; and
• Only for Channels purchased and delivered to the end user
LIMITED WARRANTY
Mohu warrants Mohu Channels(“Channels”) hardware against defects in materials and workmanship under
normal use for a period of ninety (90) days from the date of purchase (“Warranty Period”). If Mohu
determines that the Channels’ hardware is defective, Mohu will either repair the unit or replace the unit with
either a new or rebuilt Channels, at its option. If the Warranty Period has expired or is otherwise not
applicable (see Scope and Limitation on Warranty below), we will return Channels to you.
More information about this warranty can be found at www.gomohu.com/support. THE FOREGOING SETS
FORTH MOHU’S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY IN THE EVENT OF ANY BREACH OF
THIS LIMITED WARRANTY.
RETURN AND WARRANTY SERVICE PROCESS
Please access and review the online help resources at www.gomohu.com/support before seeking warranty
service. To return or obtain warranty service for Channels, you must first obtain a Return Merchandise
Authorization (RMA) number from a Customer Support Representative (CSR) at Mohu. Customer Support
contact information can be found by visiting www.gomohu.com/support. RMA numbers expire thirty days
from issuance. Mohu may attempt to troubleshoot a warranty-related problem prior to issuing a RMA
number. Please be prepared to provid additional information upon request. Once a RMA number is
obtained, you must ship your Channels, freight prepaid, together with proof of purchase and all accessories,
in either the original packaging or packaging affording an equal degree of protection, to Mohu headquarter.
Failure to return any of the accessories could result in a delay and/or result in an invoice to you or credit to
Mohu for the missing accessories.
Important: When emailing for a RMA number, please provide the following information with your request:
a) model number, b) serial number, c) problem description, d) software version (located in the System info
menu), e) date of purchase, f) place of purchase (reseller or online place of purchase), and g) return shipping
address (P.O. boxes are not accepted).
SCOPE OF AND LIMITATION ON WARRANTY
The warranty on Channels is limited to the repair or replacement of defective units as described in the
Limited Warranty section above.
• This warranty does not cover customer training or education, installation, set up adjustments, or signal
reception problems.
• This warranty also does not cover any issue related to the service provided by your Service Provider,
including but not limited to service disruption, changes in service terms, changes in offerings, changes in
format, or technical problems.
• This warranty does not cover damage due to acts of God, accident, misuse, abuse, negligence,
commercial use or modification of, or to any part of, your Channels.
•This warranty does not cover damage due to improper operation or maintenance, connection to improper
voltage supply or attempted repair by anyone other than a facility authorized by Mohu to service your
Channels.
• This warranty does not cover consumables (such as fuses and batteries).
LIMITED WARRANTY
