13
Problem
Possible Cause
Recommended Action
Indicator light
cannot be on.
1.
Power Supply is not
connected or badly
connected.
2.
Indicator light is damaged.
3.
Overheating sensor is
activated.
Contact
MODENA
Customer
Care
Water temperature
is not hot enough.
1.
Heating elements are
deactivated or damaged.
2.
Temperature controller is
malfunction.
3.
No power connected to the
water heater.
1.
Replace the heating
elements or contact
MODENA
Customer
Care.
2.
Contact
MODENA
Customer Care.
3.
Check the power supply
line.
No water flow out
from the hot water
outlet.
Main cold water valve is closed.
Turn on the main cold water
valve.
Water leak
1.
Leakage from the plumbing
connection.
2.
Leakage in the gasket.
1.
Tighten the connection.
2.
Tighten the elements
and replace the gasket.
Power supply is
disconnected.
There is short circuit in the
heating element.
Replace
the
heating
elements
or
contact
MODENA
Customer Care.
Error Code
E1 Temperature sensor failure – turn off the water heater
immediately and contact
MODENA
Customer Care for the repair.
E3 Dry heating / there is no enough water in the tank – turn off the
water heater immediately and contact
MODENA
Customer Care
for the repair.
PART 6: TROUBLESHOOTING
