e-Vision and e- LP101013.100 – 01 January 2004
MKS Instruments, Spectra Products
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9. Returning Your Unit for Service
If you wish to return the instrument for service, please follow these simple
guidelines.
Contact your local MKS Spectra service facility to obtain a Returns Material
Authorisation (RMA) number. We will require some instrument details, such as the
serial numbers, date of purchase and a detailed fault description.
Fill in the relevant sections of the Health and Safety Returns Form on pages 32 and
33 of this manual, or we can provide you with a copy.
This form MUST accompany the instrument when returned, delays in providing this
completed form will lead to delays in the servicing of the instrument.
Securely package all items to be returned, using the original packaging where
possible and send to the address provided by the relevant service department.
Support Contact Numbers
Europe (UK) +44 (0) 1270 250150
USA +01 408-750-0347
