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Even if these items are checked, when the unit does not recover from the 

trouble, stop using the air conditioner and consult your dealer.

Symptom

Explanation & Check points

Indoor Unit

The unit cannot be operated.

•  Is the breaker turned on?

•  Is the power supply plug connected?

•  Is the ON timer set? 

 Page 6 

The horizontal vane does not 

move.

•  Are the horizontal vane and the vertical vane 

installed correctly? 

•  Is the fan guard deformed?

The unit cannot be operated 

for about 3 minutes when 

restarted.

•  This protects the unit according to instruc-

tions  from  the  microprocessor.  Please 

wait.

Mist is discharged from the air 

outlet of the indoor unit.

•  The cool air from the unit rapidly cools mois-

ture in the air inside the room, and it turns 

into mist.

The swing operation of the 

HORIZONTAL VANE is 

suspended for a while, then 

restarted.

•  This is for the swing operation of the HORI-

ZONTAL VANE to be performed normally.

The air fl ow direction changes 

during operation.

The direction of the horizontal 

vane cannot be adjusted with 

the remote controller.

•  When the unit is operated in COOL or DRY 

mode,  if  the  operation  continues  with  air 

blowing down for 0.5 to 1 hour, the direction 

of the air fl ow is automatically set to upward 

position to prevent water from condensing 

and dripping.

The unit starts operation by 

itself when the main power 

is turned on, though it isn’t 

operated with the remote 

controller.

•  These models are equipped with an auto re-

start function. When the main power is turned 

off without stopping the unit with the remote 

controller and is turned on again, the unit 

starts operation automatically in the same 

mode as the one set with the remote control-

ler just before the shutoff of the main power. 

Refer to “Auto restart function”. 

 Page 4 

The indoor unit discolors over 

time.

•  Although plastic turns yellow due to the infl u-

ence of some factors such as ultraviolet light 

and temperature, this has no effect on the 

product functions.

Outdoor Unit

The fan of the outdoor unit 

does not rotate even though 

the compressor is running. 

Even if the fan starts to rotate, 

it stops soon.

•  When the outside temperature is low dur-

ing  cooling  operation,  the  fan  operates 

intermittently to maintain suffi cient cooling 

capacity.

Water leaks from the outdoor 

unit.

•  During COOL and DRY operations, pipe or 

pipe connecting sections are cooled and this 

causes water to condense.

Remote controller

The display on the remote 

controller does not appear or 

it is dim. The indoor unit does 

not respond to the remote 

control signal.

•  Are the batteries exhausted? 

 Page 3 

•  Is the polarity (+, -) of the batteries correct?

 Page 3 

•  Are any buttons on the remote controller of 

other electric appliances being pressed?

Symptom

Explanation & Check points

Does not cool

The room cannot be cooled 

suffi ciently.

•  Is  the  temperature  setting  appropriate? 

 Page 4 

•  Is  the  fan  setting  appropriate?  Please 

change fan speed to High or Super High.

   

 Page 5 

•  Are the fi lters clean? 

 Page 7 

•  Is the fan or heat exchanger of the indoor unit 

clean? 

 Page 7 

•  Are there any obstacles blocking the air inlet 

or outlet of the indoor or outdoor unit?

•  Is a window or door open?

•  When  a  ventilation  fan  or  a  gas  cooker  is 

used in a room, the cooling load increases, 

resulting in an insuffi cient cooling effect.

•  When  the  outside  temperature  is  high,  the 

cooling effect may not be suffi cient.

•  It may take a certain time to reach the setting 

temperature or may not reach that depending 

on the size of the room, the ambient tempera-

ture, and the like.

Airfl ow

The air from the indoor unit 

smells strange.

•  Are the fi lters clean? 

 Page 7 

•  Is the fan or heat exchanger of the indoor unit 

clean? 

 Page 7 

•  The unit may suck in an odor adhering to the 

wall, carpet, furniture, cloth, etc. and blow it 

out with the air.

Sound

Cracking sound is heard.

•  This sound is generated by the expansion/

contraction  of  the  front  panel,  etc.  due  to 

change in temperature.

“Burbling” sound is heard.

•  This sound is heard when the outside air is 

absorbed from the drain hose by turning on 

the range hood or the ventilation fan, making 

water fl owing in the drain hose to spout out.

  This sound is also heard when the outside air 

blows into the drain hose in case the outside 

wind is strong.

Mechanical sound is heard 

from the indoor unit.

•  This is the switching sound in turning on/off 

the fan or the compressor.

The sound of water fl owing 

is heard.

•  This is the sound of refrigerant or condensed 

water fl owing in the unit.

Hissing sound is sometimes 

heard.

•  This is the sound when the fl ow of refrigerant 

inside the unit is switched.

In the following cases, stop using the air conditioner and consult your dealer.

•  When water leaks or drips from the indoor unit.

•  When the upper operation indicator lamp blinks. Except for when the lamp of 

a multi unit blinks while the unit is on standby.

•  When the breaker trips frequently.

•  The remote control signal is not received in a room where an electronic ON/

OFF type fl uorescent lamp (inverter-type fl uorescent lamp, etc.) is used.

•  Operation of the air conditioner interferes with radio or TV reception. An ampli-

fi er may be required for the affected device.

•  When an abnormal sound is heard.

•  When any refrigerant leakage is found. 

W

HEN YOU THINK THAT TROUBLE HAS OCCURRED

JG79Y270H02_en.indd   8

2017/04/28   13:33:04

Summary of Contents for MSY-GN25VF

Page 1: ...CTIONS For user To use this unit correctly and safely be sure to read these operating instructions before use SPLIT TYPE AIR CONDITIONERS INDOOR UNIT MSY GN25VF MSY GN35VF MSY GN42VF JG79Y270H02_Cover indd 1 2017 04 27 8 38 48 ...

Page 2: ...sure to turn the breaker OFF or disconnect the power plug Do not expose your body directly to cool air for a prolonged length of time This could be detrimental to your health The unit should not be installed relocated disassembled altered or repaired by the user An improperly handled air conditioner may cause fire electric shock injury or water leakage etc Consult your dealer If the power supply co...

Page 3: ...tdoor unit wetting and damaging the furniture In case of an abnormal condition Immediately stop operating the air conditioner and consult your dealer Replace all batteries of the remote controller with new ones of the same type Using an old battery together with a new one may cause overheating leakage or explosion If the battery fluid comes in contact with your skin or clothes wash them thoroughly ...

Page 4: ...ies first 3 Install the front lid 4 Press RESET Remote controller holder Signal transmitting section Distance of signal About 6 m Beep s is are heard from the indoor unit when the signal is received Operation display section OFF ON stop operate button Temperature buttons Page 4 Battery replacement indicator Page 3 Operation select button Page 4 ECONO COOL button Page 6 FAN speed control button Page...

Page 5: ...operation 2 Press to select operation mode Each press changes mode in the following order 3 Press or to set the temperature Each press raises or lowers the temperature by 1 C Press to stop the operation The same setting is selected the next time by simply pressing Auto restart function If a power failure occurs or the main power is turned off during operation Auto restart function automatically st...

Page 6: ...ing Swing The vane moves up and down intermittently To change the horizontal airflow direction Move the vertical vane manually before starting operation 1 Press during COOL or ECONO COOL mode to select i save mode 2 Set the temperature fan speed and airflow direction The same setting is selected from the next time by simply pressing One group of setting can be saved Select the appropriate temperatur...

Page 7: ...s possible to perform cooling operation with keeping comfort As a result energy can be saved 1 Press or during operation to set the timer ON timer The unit turns ON at the set time OFF timer The unit turns OFF at the set time or blinks Make sure that the current time is set correctly Page 3 2 Press Increase and Decrease to set the time of timer Each press increases or decreases the set time by 10 ...

Page 8: ...tribute to the growth of fungi such as mold It is therefore recommended to clean air filters every 2 weeks Pull to remove from the air filter 1 Lift the front panel until a click is heard 2 Hold the hinges and pull to remove as shown in the illustration above Wipe with a soft dry cloth or rinse it with water Do not soak it in water for more than two hours Dry it well in shade 3 Install the front pan...

Page 9: ... signal Are the batteries exhausted Page 3 Is the polarity of the batteries correct Page 3 Are any buttons on the remote controller of other electric appliances being pressed Symptom Explanation Check points Does not cool The room cannot be cooled sufficiently Is the temperature setting appropriate Page 4 Is the fan setting appropriate Please change fan speed to High or Super High Page 5 Are the fil...

Page 10: ...t temperature set or FAN mode for 3 to 4 hours Page 4 This dries the inside of the unit Moisture in the air conditioner contributes to growth of fungi such as mold 2 Press to stop the operation 3 Turn off the breaker and or disconnect the power sup ply plug 4 Remove all batteries from the remote controller When using the air conditioner again 1 Clean the air filter Page 7 2 Check that the air inlet...

Page 11: ...JG79Y270H02_Cover indd 4 2017 04 27 8 39 34 ...

Page 12: ...HEAD OFFICE TOKYO BUILDING 2 7 3 MARUNOUCHI CHIYODA KU TOKYO 100 8310 JAPAN JG79Y270H02 JG79Y270H02_Cover indd 2 2017 04 27 8 38 48 ...

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