Mitsubishi Electric CP-W5000DW Operation Manual Download Page 22 | Manualshive

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19

PRECAUTIONS

TROUBLE-

SHOOTING

: Steady on : Off : Blinking

ALARM POWER

LCD

Description or cause

Countermeasures

Page

(Green)

PREHEAT

The printer has a specific

problem that may require

service.

Turn off the printer, wait for 10 seconds or

longer, and turn it on. If the error persists,

contact your dealer. Inform your dealer of

the following information.

• Error code number displayed on the

LCD

• Printer model name (shown on the

rating plate on the rear of the printer)

• Printer serial number (shown on the

serial number label on the rear of the

printer)

-

THERM PRTCT
TPH HIGH
TPH LOW
ENVIRN HIGH
ENVIRN LOW
HUMID HIGH
HUMID ERROR
SENSOR ERROR
DMA ERROR
EEPROM ERROR
LCD ERROR
FLASH ERR
T.ACCESS ERR
FW ERR

(Orange)

FAN LOCK
MDA ERROR
VOLTAGE ERROR

ERROR MESSAGES AND COUNTERMEASURES

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Summary of Contents for CP-W5000DW

Page 1: ...TION MANUAL IS IMPORTANT TO YOU PLEASE READ IT BEFORE USING YOUR DIGITAL COLOR PRINTER Hereby Mitsubishi Electric Corporation declares that this digital color printer is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC ...

Page 2: ...risk of electric shock The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance servicing instructions in the literature accompanying the appliance The Caution hot surface symbol indicates that the marked item may be hot and should not be touched The Electro Static Discharge ESD warning symbol indicates that trouble i...

Page 3: ... cables it may cause interference with radio and television reception WARNING In Europe use the AC power cord according to the recommendations as below in order to comply with EN60950 1 Connect to the 230 V receptacle of the room or the host equipment The AC power cord should be VDE approved and consist of core size 0 75 mm2 or bigger length 2 m or shorter cord with IEC60320 1 C13 type 250 V 10 A ...

Page 4: ...NSTALLATION 12 HANDLING OF PAPER INK RIBBON 14 PRINTER DRIVER INSTALLATION 15 CONNECTION WITH USB DATA SIGNAL EQUIPMENT 15 USAGE 16 BUTTON OPERATION AND LCD INDICATION 16 DESCRIPTIONS OF MESSAGES SHOWN ON THE LCD 17 ERROR MESSAGES AND COUNTERMEASURES 18 INDICATIONS ON THE FRONT PANEL AND LCD AND COUNTERMEASURES 18 OVERCOMING PAPER JAMS 20 REPAIRING A TORN INK RIBBON 22 BEFORE CALLING FOR SERVICE 2...

Page 5: ...hecks and adjustments UNPLUG THE POWER CORD DURING A LONG ABSENCE Turn off the main power switch and unplug the power cord during a long absence WHEN TRANSPORTING THE PRINTER When transporting the printer remove the ink ribbon and print paper from the printer See INSTRUCTIONS FOR TRANSPORTATION on page 23 WHEN MOVING THE PRINTER Check that the slide door is closed firmly And pay attention not to p...

Page 6: ... likely to occur if the printer is wiped with chemical dusters benzine thinner or any other solvent if rubber or PVC items are left in contact with the printer for extended duration or if the printer is sprayed with insecticide CARE OF THE CABINET Unplug and clean with a soft cloth slightly moistened with a mild soap and water solution Allow to dry completely before operating Never use petroleum b...

Page 7: ...g to the purpose of use For the details of the print size see page 27 300 DPI HIGH RESOLUTION CP W5000DW has a high resolution of 300 dpi for precise illustrations and sharp photographic images LARGE CAPACITY PRINTING Maximum of 250 prints per roll for 8 x 12 203 x 305 mm is offered Large economical print capacity per roll reduces frequency of exchanging paper and ink ribbon HIGH QUALITY AND HIGH ...

Page 8: ...langes and exit paper tray Open the box and take out the accessories Remove the top cushion Hold and release the joint parts 6 pieces at the bottom of the box to remove the upper box Unwrap the packing Remove the protective materials for transportation such as protective sheet Take out the printer Hold the printer by the handles in the sides and back as shown in the figure The printer weighs about...

Page 9: ...he menu See page 16 9 ENTER BUTTON Use this button in the menu See page 16 Also use this button to unlock the front cover bin 10 EXIT PAPER TRAY INSERTION SLOTS Slots to hold the exit paper tray 11 TOP COVER T DOOR Open this cover when cleaning the thermal head or the platen roller 12 FRONT COVER BIN F DOOR Holds the paper strips generated by margin cut Empty the bin frequently to prevent jamming ...

Page 10: ...insert the upper hooks on both sides of the exit paper tray into the tray insertion slots at the front top 1 Then tilt the tray downward and insert the lower hooks of the tray into the tray insertion slots at the bottom as shown in the figure 2 2 Insert the exit waste bin into the exit paper tray 3 When the print size is 8 x 6 203 x 152 mm or smaller mount the attachment on the exit paper tray as ...

Page 11: ...ded power cord Insert the cord firmly 3 VENTILATION INLETS AIR FILTERS These inlets are for cooling the inside of the printer and covered with removable air filters See page 24 REAR PANEL 4 USB TERMINAL Use to connect the USB cable See page 15 5 HANDLES FOR TRANSPORTING When carrying the printer hold these handles and those in the side panels 1 4 2 5 3 FEATURES AND FUNCTIONS ...

Page 12: ...g follow the printer setup listed below Install the ink ribbon to this printer See page 10 Install the print paper to this printer See page 12 Install the printer driver on the personal computer See page 15 Connect the printer to the personal computer See page 15 Make sure to close the slide door when the setup procedure is completed ...

Page 13: ...NOTE Load the ink ribbon in the ink ribbon cassette as shown below Make sure to load it in the correct position 1 2 Ink ribbon White parts Ink ribbon cassette Make sure to set the ink ribbon roller to the ink ribbon cassette firmly Turn the shaft to eliminate any slack Press the POWER switch on the rear panel to turn on the power After the POWER indicator changes from orange to green press the fro...

Page 14: ...ints or dust on the thermal head will degrade the print quality NOTE Do not touch the thermal head right after printing because it is extremely hot Otherwise you may get burned or injured CAUTION Note that the thermal head is quite sensitive to static electricity When you touch the thermal head while carrying static electricity on your body the thermal head may be damaged NOTE Insert the ink ribbo...

Page 15: ...rint quality NOTE When placing the print paper keep the print paper upright When you put the print paper sideways it may roll and fall This may cause injury CAUTION INCORRECT CORRECT Fingerprints or dust on the paper s surface may degrade print quality and cause paper jams NOTE Open the front cover bin toward you by its handle Lift and remove the front cover bin Get rid of paper strips from the fr...

Page 16: ...the slide door as shown in the figure When a new paper is loaded and the slide door is closed with the power turned on the paper will be automatically fed and cut The printer ejects two pieces of paper and displays READY 8x12 on the LCD When closing the slide door be careful not to get your hands caught between the printer and the slide door Otherwise you may get injured CAUTION When closing the s...

Page 17: ...umber of prints may not be made In addition if you replace the print paper before it is used up the indicated number of prints may not be made AFTER PRINTING If the paper absorbs nonvolatile organic solvents alcohol ester ketone etc the print may be discolored Discoloration of prints is accelerated if the print paper comes into contact with soft vinyl chloride such as transparent tape Avoid storin...

Page 18: ... the printer driver Microsoft and Windows are the trademarks or the registered trademarks of Microsoft Corporation in the U S A and other countries Refer to the following website to check the latest version of the printer driver and the printer information http www mitsubishielectric co jp vcp support driver_en html NOTE BEFORE OPERATION CONNECTION WITH USB DATA SIGNAL EQUIPMENT CONNECTING TO PERS...

Page 19: ...ODEL TPH MODEL TPH SN TPH RES 10 LEVEL GRAY CREATING CREATING TEST PRINTS WAIT TIME MAINTENANCE STATUS PRINT WAIT TIME TIME OUT WAIT TIME TIME OUT CLEAR WASTE ENTER MENU MENU MENU ENTER ENTER MENU Auto MENU MENU ENTER MENU ENTER MENU ENTER ENTER Set value ENTER Set value ENTER Execute MENU ENTER MENU MENU MENU MENU MENU MENU MENU MENU MENU MENU MENU MENU MENU MENU Change value Change value Print T...

Page 20: ...the printer TPH MODEL represents the model name of the thermal head TPH SN represents the serial number of the thermal head TPH RES represents the resistance of the thermal head 10 LEVEL GRAY Press the ENTER button to make a test print STATUS PRINT Press the ENTER button to make a test print WAIT TIME Press the ENTER button to change wait time from 0 to 999 seconds The default is 10 seconds The wa...

Page 21: ...ally The printer resumes printing automatically 6 Green INITIALIZING The printer is in the process of initialization Wait until the message goes off When the message goes off the printer goes to the ready condition Green INK EMPTY The ink ribbon is not installed Install the ink ribbon 10 INK END 0 The ink ribbon is used up Replace the ink ribbon with a new one 10 INK END INK END The remaining ink ...

Page 22: ...the error persists contact your dealer Inform your dealer of the following information Error code number displayed on the LCD Printer model name shown on the rating plate on the rear of the printer Printer serial number shown on the serial number label on the rear of the printer THERM PRTCT TPH HIGH TPH LOW ENVIRN HIGH ENVIRN LOW HUMID HIGH HUMID ERROR SENSOR ERROR DMA ERROR EEPROM ERROR LCD ERROR...

Page 23: ... release button and pull out the slide door until it stops 3 Take the ink ribbon cassette out of the printer XXXX Clear Jam Remove Ink 1 Check that the paper remains at the platen and pull it out downward Be careful not to tear the paper Paper remaining inside the printer causes a paper jam 2 Cut off the defective part of the print paper with scissors Cut the paper as straight and horizontal as po...

Page 24: ...e indicator at the front bottom of the slide door illuminates 2 Install the ink ribbon cassette See page 10 Before installing the ink ribbon cassette take up slack by turning the shaft on the handle side S DOOR OPEN 1 Close the top cover when it is open 2 Close the slide door When closing the slide door push it until a click is heard F DOOR OPEN 1 Mount the front cover bin See page 7 2 Mount the e...

Page 25: ...rn ink ribbon on a flat clean surface Place a piece of transparent adhesive cellophane tape on the center of the ink ribbon Cellophane tape Direction to turn the shaft Wind the shaft of the ink ribbon in the direction of the arrow so that the cellophane tape is not seen Install the ink ribbon cassette in the printer ERROR MESSAGES AND COUNTERMEASURES ...

Page 26: ... outlet Connect the power cord plug to the outlet firmly The protective circuit may be working Turn off the power and wait for about two minutes Then turn on the power again The slide door doesn t open Are you turning off the power during printing procedure Turn on the power and then open the slide door The front cover bin doesn t open Is the printer power on Turn on the printer press and hold dow...

Page 27: ...AL HEAD CLEANING Preparations Alcohol ethyl alcohol etc Soft and clean cloth Press the front release button to open the slide door Take the ink ribbon cassette out of the printer Open the top cover Wipe the head cleaning part as shown right carefully with cloth dampened with a small amount of alcohol Do not damage the thermal head When the poor print quality is not corrected even if the head has b...

Page 28: ... Dial PAPER FLANGE CLEANING Clean the parts that contact the print paper sides as shown right Wipe the parts carefully with cloth dampened with a small amount of alcohol Cleaning part CLEANING ROLLER CLEANING Preparations Alcohol ethyl alcohol etc Soft and clean cloth Remove the exit paper tray Press the front release button and pull out the slide door by the handle at the front bottom Remove the ...

Page 29: ...ning rollers are two black rollers inside Clean both cleaning rollers Gently wipe them with a cloth dampened with alcohol Wipe the whole rollers by turning them Wait for the alcohol to dry and then reinstall the cover for the cleaning rollers print paper and front cover bin Cover for the cleaning rollers Cleaning rollers CLEANING ...

Page 30: ...frame 178 x 127 mm without frame 173 x 244 mm without frame 173 x 122 mm without frame 152 x 305 mm without frame 152 x 152 mm without frame 152 x 102 mm without frame Gradations 256 8 bits for each color Supply method Automatic Interface Hi Speed USB Ver 2 0 Power supply 100 240 V AC 50 60 Hz Power consumption 5 5 2 4 A Operating conditions Temperature Humidity 15 C 20 86 RH 30 C 20 86 RH 35 C 20...

Page 31: ...sweg 23a 3641 RP Mijdrecht The Netherlands Phone 31 0 297 282461 FAX 31 0 297 283936 Spanish Branch Barcelona Ctra de Rubí 76 80 Apdo 420 08190 Sant Cugat del Vallés Barcelona Spain Phone 34 93 565 3154 FAX 34 93 589 4388 MITSUBISHI ELECTRIC US INC Visual and Imaging Systems 5900 A Katella Ave Cypress CA 90630 5019 U S A Phone 888 307 0309 Manufactured by Mitsubishi Electric Malaysia Sdn Bhd PLO 3...

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