244
SX-200 ICP CX/CXi Technician’s Handbook
3.
If you still can’t find the problem, call Mitel Technical Support.
IMPORTANT: Make sure you have the following information
on hand before calling:
•
Is the problem with the local or remote subnet?
•
DHCP server(s) settings
•
Layer 2 switch configuration and settings
•
Router configuration and settings
•
Network diagram
•
IP addressing scheme
•
VLAN configuration and settings
Table 46: IP Phone Registration Troubleshooting
Error Message on
Display
Probable Cause
Corrective Action
Invalid VLAN ID
DHCP Option not set
correctly.
1. Identify the location of DHCP server and
which DHCP server is assigned IP
address for the corresponding subnet.
2. For an external Microsoft DHCP server
(NT server, etc.), make sure that the
option type is set to LONG.
3. For a Cisco Router DHCP server, make
sure that the option type is set to hex,
and padded with 0s (for example,
0x00000002 for VLAN 2).
4. For the controller internal DHCP server,
set the option type to numeric.
Duplicated IP
Existing data device
owns the IP address.
1. Check the IP address on the phone
display.
2. Disconnect the IP Phone.
3. From a PC on the same subnet, ping
the suspected IP Phone. If there is a
response, identify the data device, and
resolve the conflict.
Corrupted DHCP
server.
On the suspected DHCP server, disable
then recreate the scope. If this is a
Microsoft DHCP server, reboot the server.
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Summary of Contents for SX-200 ICP - 1.0 5020
Page 1: ...Release 4 0 CX CXi Controller TECHNICIAN S HANDBOOK ...
Page 9: ...Chapter 1 Introduction ...
Page 10: ...2 SX 200 ICP CX CXi Technician s Handbook ...
Page 24: ...16 SX 200 ICP CX CXi Technician s Handbook ...
Page 25: ...Chapter 2 Basic Installation ...
Page 26: ...18 SX 200 ICP CX CXi Technician s Handbook ...
Page 75: ...Chapter 3 Basic Programming ...
Page 76: ...68 SX 200 ICP CX CXi Technician s Handbook ...
Page 89: ...81 Basic Programming The keys on the 5412 PKM are numbered as follows ...
Page 98: ...90 SX 200 ICP CX CXi Technician s Handbook Figure 10 Administrator Mailbox Menu ...
Page 142: ...134 SX 200 ICP CX CXi Technician s Handbook ...
Page 143: ...Chapter 4 Advanced Installation and Programming ...
Page 144: ...136 SX 200 ICP CX CXi Technician s Handbook ...
Page 183: ...Chapter 5 Routine Maintenance ...
Page 184: ...176 SX 200 ICP CX CXi Technician s Handbook ...
Page 219: ...Chapter 6 Basic Troubleshooting and Repair ...
Page 220: ...212 SX 200 ICP CX CXi Technician s Handbook ...
Page 245: ...Chapter 7 Advanced Troubleshooting and Repair ...
Page 246: ...238 SX 200 ICP CX CXi Technician s Handbook ...
Page 269: ...Appendix A Default Database Values ...
Page 270: ...262 SX 200 ICP CX CXi Technician s Handbook ...
Page 326: ...318 SX 200 ICP CX CXi Technician s Handbook ...
Page 327: ...Appendix B Part Numbers ...
Page 328: ...320 SX 200 ICP CX CXi Technician s Handbook ...
Page 336: ...328 SX 200 ICP CX CXi Technician s Handbook ...
Page 337: ...Appendix C System Cabling ...
Page 338: ...330 SX 200 ICP CX CXi Technician s Handbook ...
Page 343: ...Appendix D Folio Views E Docs Tips ...
Page 344: ...336 SX 200 ICP CX Technician s Handbook ...