Mitel Superset 4025 User Manual Download Page 22

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Call Forward (No Internal/External Split)

Call Forward lets you redirect incoming calls to an alternate number. "Always

Forward?" redirects all incoming calls regardless of the state of your
telephone. "When No Answer?" redirects calls after several rings if you don't

answer. "When Set's Busy?" redirects calls when your telephone is busy.
"Busy/No Answer?" redirects calls when your telephone is busy or when you

don't answer.

Note:

For information about "I'm Here?", see Call Forward - I'm Here.

To program Call Forward:

1. Press

SUPERKEY

2. Press the

softkey until "Call Forwarding?" appears.

3. Press the

Yes

softkey.

4. If the

Change

softkey appears, press the

Change

softkey.

5. Press the

Program

softkey.

6. Press the

softkey until the type of Call Forward appears.

7. Press the

Yes

softkey.

8. Dial the destination number.
9. Press the

Save

softkey.

To turn Call Forward on and off (once it has been programmed):

1. Press

SUPERKEY

2. Press the

softkey until "Call Forwarding?" appears.

3. Press the

Yes

softkey.

4. Press the

Change

softkey.

5. Do one of the following:

To turn Call Forward on, press the

TurnOn

softkey.

To turn Call Forward off, press the

TurnOff

softkey.

Summary of Contents for Superset 4025

Page 1: ...USER GUIDE ...

Page 2: ......

Page 3: ...all PBX 6 Make an External Call KTS 6 Make an Intercom Call KTS 6 Answer a Call 6 Redial 7 Speed Call Keys 7 Speed Call Personal 8 Handsfree Operation 9 Group Listen 10 Auto Answer 10 CALL HANDLING 11 Hold 11 Hold and Page 11 Transfer 12 Conference 12 Conference Split 12 Add Held 12 Swap 13 Call Forward 14 Call Forward Enhanced 16 Call Forward No Internal External Split 18 Call Forward No Internal...

Page 4: ...aging All Set 30 Paging Group 30 Direct Station Select Busy Lamp Field DSS BLF 30 DSS BLF Call Pickup 31 Direct Page BLF 31 DSS BLF Direct Page Call Pickup 31 Auto Latch Microphone 32 Reminder 32 Reminder Multiple 33 Handset Mute 34 Headset Operation 34 Headset Operation Headset with Feature Control Switch 35 Music 36 Park and Page 37 Record a Call 39 Call Logging 40 Phonebook 41 Call Monitoring 4...

Page 5: ...gram line appearances Your telephone also features display assisted selection of features on hook dialing and a large Message Indicator Note When using the SUPERKEY press CANCEL to back up one menu level IMPORTANT NOTE FOR HEADSET USERS Headsets with a feature control switch that are approved for use with the SUPERSET 4025 telephone must be installed in the dedicated headset jack the jack nearest ...

Page 6: ... Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level Adjusting the viewing angle The stand built into your phone tilts to give you a better view of the keys and display To tilt your telephone for better viewing 1 Press the release tabs ...

Page 7: ... 3 ...

Page 8: ...es softkey 5 Press or to adjust the ringer pitch 6 Press SUPERKEY Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset Press or to adjust the handset receiver volume Speaker Volume Control To adjust the Speaker Volume during a Handsfree conversation Press or to adjust the speaker volume Display Contrast Control To adjust the Display Contrast while yo...

Page 9: ... Language Change To change the display language 1 Press SUPERKEY 2 Press the No softkey until Language appears 3 Press the Yes softkey 4 Press the Change softkey 5 Press the No softkey until the desired language appears 6 Press the Yes softkey MAKING AND ANSWERING CALLS If your telephone system operates as a PBX the Prime Line can be used for both incoming and outgoing calls Outgoing calls require...

Page 10: ... Intercom Call KTS An Intercom call is a call between two extensions which either pages or rings the called extension To switch between a ringing intercom call to a paged intercom call 1 Make a call 2 Do one of the following while listening to ringback tone Press the Direct Page feature key Dial 48 Answer a Call Lift the handset OR Press the flashing Line Appearance key and lift the handset Note T...

Page 11: ...ntil Personal Keys appears 3 Press the Yes softkey 4 Press a personal key that isn t a line key 5 Press the Change softkey 6 Press the Yes softkey 7 Do one of the following To store a new number enter 9 or other digit s used to access an outside line if required followed by enter the telephone number Press HOLD between digits to create a one second pause during dialing press HOLD more than once to...

Page 12: ...store a personal Speed Call number 1 Lift the handset 2 Dial 51 3 Enter an index number between 1 and 5 4 Enter 9 or other digit s used to access an outside line if required followed by enter the telephone number Press HOLD between digits to create a one second pause during dialing press HOLD more than once to lengthen the pause 5 Hang up ...

Page 13: ...e flashing line key 2 Communicate by using the speaker and the microphone To hang up while using Handsfree Operation Press SPEAKER To temporarily disable the microphone during a Handsfree conversation Press MICROPHONE the microphone LED turns off To re enable the microphone and return to the conversation Press MICROPHONE the microphone LED turns on To disable Handsfree Operation Lift the handset T...

Page 14: ... To return to a private two way handset call from Speaker Press MICROPHONE Auto Answer To enable or disable Auto Answer when you are using a headset 1 Press SUPERKEY 2 Press the No softkey until Auto Answer appears 3 Do one of the following To enable Auto Answer press the TurnOn softkey To disable Auto Answer press the TurnOff softkey To answer a call when you hear ringback Communicate by using th...

Page 15: ... the station that placed the call on Hold Hold and Page The Hold and Page feature allows you to put a call on hold and page without having to use a feature key or code You can also page after parking a call see Call Park Specific Orbit To place a call on hold and page 1 Press the red HOLD key twice 2 Make the page To place a call on hold and not page 1 Press the red HOLD key 2 Press any key except...

Page 16: ...nother party to an existing Conference 1 Press TRANS CONF 2 Dial the number of the next party 3 Wait for an answer 4 Press TRANS CONF To leave a Conference Hang up Conference Split To Split a Conference and speak privately with the original party Press the Split softkey Add Held To move a call on Hold to another line appearance 1 Press the available line key 2 Press the Add held softkey 3 Press th...

Page 17: ... 13 Swap To call another party when you are in an established two party call 1 Press TRANS CONF 2 Dial the number To alternate between the two parties Press the Trade softkey ...

Page 18: ...r When Set s Busy redirects calls when your telephone is busy Busy No Answer redirects calls when your telephone is busy or when you don t answer Note For information about I m Here see Call Forward I m Here To program Call Forward 1 Press SUPERKEY 2 Press the No softkey until Call Forwarding appears 3 Press the Yes softkey 4 Do one of the following To program external forwarding press the Change ...

Page 19: ...ll Forwarding appears 3 Press the Yes softkey 4 Do one of the following For external forwarding press the Change softkey For internal forwarding press the No softkey and the Change softkey 5 Do one of the following To turn Call Forward on press the TurnOn softkey To turn Call Forward off press the TurnOff softkey ...

Page 20: ... is busy Busy No Answer redirects calls when your telephone is busy or when you don t answer Note For information about the I m Here softkey see Call Forward I m Here To program Call Forward 1 Press SUPERKEY 2 Press the No softkey until Call Forwarding appears 3 Press the Yes softkey 4 Do one of the following To program external forwarding press Yes softkey To program internal forwarding press No ...

Page 21: ...For internal forwarding press the No softkey 5 Do one of the following To turn Call Forward Always on or off press the Change softkey and then the Turnoff or Turnon softkey To turn another type of Call Forward on or off press the Next softkey until you reach the desired display and then press the Change softkey followed by the TurnOff or Turnon softkey To turn off call forwarding and delete the de...

Page 22: ...ward I m Here To program Call Forward 1 Press SUPERKEY 2 Press the No softkey until Call Forwarding appears 3 Press the Yes softkey 4 If the Change softkey appears press the Change softkey 5 Press the Program softkey 6 Press the No softkey until the type of Call Forward appears 7 Press the Yes softkey 8 Dial the destination number 9 Press the Save softkey To turn Call Forward on and off once it ha...

Page 23: ... the Program or Change softkey key to program Call Forward Always or the Next softkey to program another type of call forward The presence of an asterisk indicates that call forwarding is turned on 5 Dial the destination number 6 Press the Save softkey To turn Call Forward on and off once it has been programmed 1 Press SUPERKEY 2 Press the No softkey until Call Forwarding appears 3 Press the Yes s...

Page 24: ...remote station 4 Hang up To cancel Call Forward I m Here from the station that was forwarded 1 Press SUPERKEY 2 Press the No softkey until Call Forwarding appears 3 Press the Yes softkey 4 If External Calls appears do the following a Press the Yes softkey b Press the Del softkey c Press the Next softkey until Internal Calls appears d Press the Yes softkey e Press the Del softkey 5 If External Call...

Page 25: ...Answer on and off To toggle call forward Press the programmed feature key Forward Always Forward Busy Forward No Ans or Forward Busy NA For information on programming a feature key see Feature Keys elsewhere in this guide Note You may also program a Forward All key to enable and disable all call forward types that have a destination programmed Messaging Advisory To turn Messaging Advisory on 1 Pre...

Page 26: ...t the oldest message To view information about the messages before responding 1 Press MESSAGE 2 Do one of the following To call the message sender press the Call softkey if available To delete the message press the Erase Msg softkey To view the next message press MESSAGE USING ADVANCED FEATURES Account Codes To enter an Account Code during a call 1 Press SUPERKEY 2 Press the No softkey until Accou...

Page 27: ... 23 Callback To request a Callback when you reach a busy or unanswered telephone Press the Callback feature key To answer a Callback Lift the handset ...

Page 28: ...eature key OR Dial 22 To retrieve a parked call while you are on a call on your prime line Press the Call Park feature key OR Press TRANS CONF and then dial 22 You are connected to the parked call and the caller that was on your prime line is parked To retrieve a parked call from another phone 1 Lift the handset 2 Dial 23 3 Dial the prime line number extension number of the phone that parked the c...

Page 29: ... To park a call in system orbit 1 Press the lit System Park feature key 2 Do one of the following Hang up Press a line key to answer a call retrieve a call or hold or get dial tone To return to the caller if all the system orbits are busy Press CANCEL to return to the caller To retrieve a call parked on a system orbit from any extension While listening to dial tone dial 57 followed by the park orb...

Page 30: ...ning to dial tone dial 57 followed by the park orbit number To park a call in a specific orbit using an Orbit feature key Press a free unlit Orbit feature key See Feature Key for instructions on programming a feature key Once a call is parked you can press the same Orbit to initiate a page To retrieve a call parked using an Orbit feature key Press the flashing Orbit feature key Call Pickup To answ...

Page 31: ...ial tone busy tone or a page occurs If the call is not parked reorder tone occurs To retrieve a call parked on another phone Do one of the following Press the flashing Call Park feature key Dial 22 Campon To campon to a busy station Press the Wait softkey To retrieve a call when you hear Campon tone Press the Trade softkey Do Not Disturb To activate and deactivate Do Not Disturb Press the Do Not D...

Page 32: ...ing PA To use Paging 1 Lift the handset 2 Do one of the following To page the default zone press the PA Page feature key To page a specific zone dial 13 followed by the zone number 0 9 3 Make the announcement ...

Page 33: ...ribed elsewhere in this guide To answer a page while using the handset Press MICROPHONE OR If the Respond softkey appears press it and hold it down as you speak To answer a page indicated by a burst of tone while on a Handsfree call Press and hold down the Respond softkey To enable or disable Handsfree Answerback Press MICROPHONE while the phone is idle To allow or disallow Direct Pages to your ph...

Page 34: ...the Direct Page feature key 3 Press 4 Page the called parties To respond to a Group Page 1 Lift the handset 2 Dial 49 Direct Station Select Busy Lamp Field DSS BLF Your phone may have keys programmed to place calls to other extensions and to show the status idle busy or DND of those extensions To call the DSS BLF extension Press the DSS BLF key To transfer a call to DSS BLF extension without Secre...

Page 35: ... extension To page a DP BLF extension Press the DP BLF key You can page when the DP BLF extension is idle key dark or busy key steadily lit DSS BLF Direct Page Call Pickup Your phone may have keys that show the status idle busy ringing or call on hold of another extension Depending on the programming of the key pressing it will either call the extension if it is idle or retrieve a call ringing or ...

Page 36: ...Press the No softkey until Timed Reminder appears 3 Press the Yes softkey 4 Enter the time in 12 hour format for example 01 45 5 Press either the AM or PM softkey 6 Press the Save softkey To view change and or cancel a pending Reminder 1 Press SUPERKEY 2 Press the No softkey until Timed Reminder appears 3 Press the Yes softkey 4 Do one of the following To change the Reminder press the Change softk...

Page 37: ...view change and or cancel a pending Reminder 1 Press SUPERKEY 2 Press the No softkey until Timed Reminder appears 3 Press the Yes softkey The reminder time for TIMER 1 appears an asterisk beside the time indicates that the timer repeats daily HH MM indicates that the timer has not been programmed 4 Press the Next softkey to display the other timers 5 Do one of the following To change the time pres...

Page 38: ...ine key To switch between headset and handset operation while in a call see Note 2 You can talk using the headset when the Handset Mute key is lit and with the handset when the key is not lit To hang up Press CANCEL Notes 1 Lifting the handset on some 4025 phones while it is in headset mode also answers the call 2 This feature is available on some versions of the 4025 phone only 3 Disconnecting th...

Page 39: ...onnect plug restores handset operation If handset operation is required for an extended period of time you should press the Headset feature key to return the telephone to handset mode To answer a call Press the flashing Line Appearance key OR Quickly press and release the headset s feature control switch OR Lift the handset see Note 1 To mute the headset microphone Press and hold the headset s fea...

Page 40: ...e on some versions of the 4025 phone only 3 Disconnecting the headset at the jack or at the quick disconnect plug while in a call puts your phone in speakerphone mode You can hear the other party but they cannot hear you To talk to the other party press MICROPHONE to hang up press SPEAKER Music To turn Music on and off when the phone is idle 1 Press SUPERKEY 2 Press the No softkey until Music appe...

Page 41: ...system performs an all set page Park and Page Group After a call is parked the system pages your Paging Group Park and Page After a call is parked you must enter the extension or Page Group number Park and PA Page After a call is parked the you must enter a Paging Zone number 0 9 See Programming a Feature Key for information on assigning this feature to a Personal Key ...

Page 42: ...e two digit Page Group Number OR Press TRANS CONF dial 63 and dial the two digit Page Group Number then To park a call in orbit and perform a PA Page to any or all nine Paging Zones press Park PA Page and dial the Paging Zone number 0 for all zones 1 9 for a specific zone OR Press TRANS CONF dial 64 and dial the Paging Zone number 0 for all zones 1 9 for a specific zone Note To Park and Page call ...

Page 43: ...may be programmed to automatically begin recording external calls when you or the other answers To pause recording Press the Pause softkey To resume recording after pausing Press the Resume softkey To stop a recording without saving it Press the Erase softkey or the CANCEL key To stop and save a recording Press the Save softkey Putting the call on hold saves the recording taking the call off hold ...

Page 44: ...all Logging appears 3 Press the Yes softkey 4 Press the Off softkey To display the call log 1 Press the Callers feature key 2 Press the New softkey to display details for newly logged calls only or Old to display details for previously logged calls The display shows the caller s number Press the Name or Num softkey to display the caller s name or number 3 If more than one call is logged use the Ne...

Page 45: ...r the All softkey to delete all other New or Old calls 3 Press the Confirm softkey to validate your request Phonebook To access the Phonebook 1 Press the Phonebook softkey or dial 65 2 Using the keypad enter the name or extension of the person you wish to call Note Only extensions that have a voice mailbox can be dialed using Phonebook ...

Page 46: ...ns The system may be programmed to disallow monitoring of any or all extensions A user can only be monitored from one extension at a time If you try to monitor someone who is already being monitored you receive busy tone and BUSY appears in your display If the user puts the caller on hold transfers the call or ends the call you are disconnected and your monitoring session ends Note that the system...

Page 47: ... 3 Press Trans Conf to form a three party conference with the user and the other party OR Press Exit to end the monitoring session NOTE If you wish to continue monitoring after exiting the conference you must set up the monitor again Door Opener Door Opener allows you to operate a third party door opener For example when someone requires entry into a third party building a designated extension or ...

Page 48: ...on TAFAS code to answer calls ringing the night bell If permitted by system programming you can put the system into Day service or one of two night service modes Night1 or Night2 To switch between Night and Day Service Press the NIGHT DAY feature key See Feature Key for instructions on programming a feature key In Night1 service the light in the NIGHT DAY feature key flashes slowly In Night2 servi...

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