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Mitel Superset 1000, Owner'S Manual

The Mitel Superset 1000 Quick Reference Manual is a comprehensive user guide designed to maximize efficiency and productivity. This essential manual is available for free download from manualshive.com, providing users with easy access to detailed instructions and troubleshooting tips for their Mitel Superset 1000 device.

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Troubleshooting the PABX 

No incoming calls 

Check that all phones programmed to ring are not programmed for 
DND or Forward. 

 

External calls blocked 

If you cannot get outgoing access on a 2-wire telephone, move a 
Featurephone to the extension. If it shows EXTN LOCK, the 
extension has been locked and you will need the unlock code to 
unlock it. See extension lock on Page 59. 

 

No extension dial tone 

Check that the extension has not been disconnected through 
programming. See page 102 for programming from the 
management application and page 178 for programming from the 
programming Featurephone. 

 

Not seizing a line for outgoing calls 

Check if the line is equipped in programming. See page 107 for 
programming from the management application and Page 178 for 
programming from the programming Featurephone.

 

Check that the key is programmed for line access, see 
Featurephone key programming on page 36. 
 

Doorphone not operating 

Check the programming for the doorphone see Page 97 for 
programming from the web management application and Page 176 
for programming from the programming Featurephone. 
 

Phone reset 

Remember the simple phone reset code 739, which can be dialed 
from any extension phone. 

 

Caller ID Store is showing answered calls only. I want all calls 
to be shown  

With Caller ID activated in both the telephone exchange and on the 
Mitel 1000 you can choose to have all incoming callers telephone 
numbers added to a ‘Caller ID Store' or just the unanswered calls. 
These can be viewed on the Mitel 1000 Featurephone. 
In default the system is set to only store unanswered calls. 
This can be changed in System Programming see page 160. 
 

Power Fail problems

  

If there is no electrical mains power connected to your Mitel 1000 
and you wish to make or receive external calls, you will need to 
connect a standard telephone in to the Power Fail socket found on 
the back of the Mitel 1000. There will be no internal service, no 
Broadband connection, Wireless LAN access or Cordless telephone 
service until the power is restored. 
 

Caller ID is not working 

For Caller ID service to work on standard CO lines it has to be 
enabled in both the telephone exchange and on the Mitel 1000 
system. If the service is provided on the CO line it must be 
programmed in the Mitel 1000. See page 108 for programming from 

Summary of Contents for Superset 1000

Page 1: ...tion furnished in this document believed by Mitel to be accurate as of the date of its publication is subject to change without notice Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains M MITEL design is a registered trademark of Mitel Ne...

Page 2: ... Panel 13 3 Connecting your Mitel 1000 14 Digital Cordless phone range 14 Connecting CO lines 14 Connecting your ADSL line 14 Connecting the Power 15 Register your Cordless phones 15 Connecting to the Internet 15 Cabling Featurephone 16 Cabling Standard telephones 16 Wall Mounting the Mitel 1000 17 Featurephone connections underside of phone 17 Featurephone connections underside of phone 18 Attach...

Page 3: ... options 59 Incoming Call Handling 61 Using Voicemail 62 Remote Notification of Voice Messages 65 Programming Additional System Options 69 6 Connecting to the Internet 70 ADSL Modem configuration 70 Types of Internet Access 70 Configuring a PPPoA ADSL connection 70 Configuring a PPPoE ADSL connection 73 Configuring a DHCP ADSL connection RFC 1483 76 ADSL Operating Mode 80 Connecting to an External...

Page 4: ...m programming 159 System Setup Options 159 Using Voicemail 171 Programming Additional System Options 176 Miscellaneous system configuration options 177 To configure CO lines 180 To set system timers 182 To reset your system 183 B Cordless Phone Detailed Instructions 184 C IP Addresses Network Masks Subnets 193 IP Addresses 193 Subnet masks 194 D Glossary 195 E Configuring your PCs 201 Configuring ...

Page 5: ...Safety instructions The following safety information is reprinted from IEC60950 When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following Read and understand all instructions Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before c...

Page 6: ... removing covers can expose you to dangerous voltages or other risks Incorrect re assembly can cause electric shock when the product is subsequently used Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions When the power supply cord or plug is damaged or frayed If liquid has been spilled into the product If the product has been...

Page 7: ...ses harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the Telephone Company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The Telephone Company may make changes to it s facil...

Page 8: ...es from gaining access to the network and to these codes Equipment with Direct Inward Dialing DID ALLOWING THIS EQUIPMENT TO BE OPERATED IN SUCH A MANNER AS TO NOT PROVIDE FOR PROPER ANSWER SUPERVISION IS A VIOLATION OF PART 68 OF THE FCC S RULES PROPER ANSWER SUPERVISION IS WHEN A This equipment returns answer supervision to the PSTN when DID calls are Answered by the called station Answered by t...

Page 9: ...les au matériel terminal Cette conformité est confirmée par le numéro d enregistrement Le sigle IC placé devant le numéro d enregistrement signifie que l enregistrement s est effectué conformément à une déclaration de conformité et indique que les spécifications techniques d Industrie Canada ont été respectées Il n implique pas qu Industrie Canada a approuvé le matériel NOTICE The Ringer Equivalen...

Page 10: ...ration between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help RF Radiation Exposure This equipment complies with FCC and Industry Canada radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and opera...

Page 11: ...ters at one site Typographical conventions Italic text is used for items you select from menus and drop down lists and the names of displayed web pages Bold text is used for text strings that you type when prompted by the program and to emphasize important points Special messages This document uses the following icons to draw your attention to specific instructions or explanations Note Provides cl...

Page 12: ...kage should arrive containing the following 1 Mitel 1000 Unit 1 Power Supply Mitel 1000 PSU 1 Blue Ethernet WAN cable RJ 45 1 Documentation Pack 1 Cordless handset charger 1 Yellow Ethernet LAN cable RJ 45 1 Main distributor frame cover MDF 2 Grey line cables 1 Violet ADSL cable RJ 11 to RJ 11 ...

Page 13: ...e LAN Solid Green Powered Mitel 1000 connected to the LAN DSL Off ADSL line not connected Green flashing ADSL line Connected and synchronizing Green Occasional flicker ADSL line connected and synchronized Internet Off ADSL line not connected Red Mitel 1000 attempted to make an IP connection and failed Usually indicates that the Internet User Name or Password is incorrect Solid Green Mitel 1000 is ...

Page 14: ...ets is either indoors or outdoors the range could be reduced to 160ft Thick stone walls will severely affect the range The symbol on your handset indicates when you are in range If you move too far away from the Mitel 1000 during a call your phone will sound an alert tone and will flash Connecting CO lines If your system is supplied with a Featurephone please connect this directly to extension 20 ...

Page 15: ...his button is located on the front of the unit This places the system in registration mode for 30 seconds Select REG on the Cordless phone Press OK for REGISTER Enter 1234 as the PIN The phone will register to the unit as Handset 1 extension number 31 You can register more than one handset in the 30 seconds that the system is in registration mode The sets are automatically allocated a handset numb...

Page 16: ...cket Pin Out Function RJ11 Pin Out A Speech Pin 3 B Speech Pin 4 C Data Pin 2 D Data Pin 5 Cabling Standard telephones Standard telephones can be connected directly to the system using the telephone cord If you wish to locate the phone further away from the Mitel 1000 you can do so by running telephone cable and using telephone sockets It is recommended that two pair cable is used with the same co...

Page 17: ...17 Wall Mounting the Mitel 1000 The Mitel 1000 can be wall mounted You can print this page and use it as a template for locating the wall mounting screws supplied 1 to 1 Template Letter size paper ...

Page 18: ...18 Featurephone connections underside of phone Handset connector Line cord connector Headset Port Data Port ...

Page 19: ...linth is inverted on the base to wall mount the phone Locate drill and plug the 2 screw locations as shown below The holes should be deep enough to accept a 1 inch screw Insert the two screws leaving sufficient space to clip the base over them Locate the phone and base over the screws Wall mount Plinth position Plinth position 20 Plinth position 35 ...

Page 20: ...20 Doorphone The doorphone is connected to extension 23 Wall hook when the Featurephone is in a 20 degrees or 35 degrees position Wall hook when the Featurephone is wall mounted 6 inches Line cord rails ...

Page 21: ...e 176 for programming via a Featurephone and page 97 for configuration via the Web Management application Power Fail Telephone Connect a standard analogue telephone to the Power Fail connector When the Mitel 1000 is switched off the CO line Line 1 is switched through to this phone and you can make and receive calls on it until the power is restored ...

Page 22: ...onnected to the Mitel 1000 via the wired or wireless LAN Note By default the Wireless network card in the Mitel 1000 is disabled This is as a security measure to prevent unauthorized access to the Mitel 1000 To turn the Wireless network on see Page 122 Open a Web Browser such as Internet Explorer or similar on the PC Go to the Management Application of your Mitel 1000 by entering the following add...

Page 23: ...000 so that you do not need to enter a password See Password on page 86 1 Click OK The Welcome page is displayed Note If you receive an error message or the Welcome page is not displayed see Configuring your PCs on page 201 This is the first page displayed each time you log in to the Web It provides links to the programming pages that are most commonly used This page contains links to the followin...

Page 24: ... International calls Cordless phone Registration The cordless phones must be registered on the system before they can be used to make telephone calls Line Forwarding On Power up incoming calls are forwarded to the Answering Machine if they are not answered within 18 seconds The forwarding set for each line can be changed or cancelled Incoming Ringing You can determine which phones ring for incomin...

Page 25: ...his page have an effect on an extension by extension basis Individual features can be set or unset for particular extensions on the system You may assign names to extensions When an extension receives an internal call its display will show the calling extension name in the place of the calling extension number To set the extension name left mouse click on the field and enter the name associated wi...

Page 26: ... are entered and voice mail selected Do not select any of the other options on the page until the Apply has been clicked or the settings for the names and voice mail will be lost Extension Class of Service The Class of Service feature allows the user to define barring settings for each extension connected to the system restricting that extension from making certain types of calls from the system ...

Page 27: ...cted codes can be used to add greater flexibility to the allowed and restricted codes For example if you wanted to restrict all International calls except those to the UK international code 01144 In this case place the extension in Restrict International in the Class of Service settings and then set Allowed Codes to ON for the extension in question In the International table enter 011 in Index 1 a...

Page 28: ...xx are International calls Numbers beginning one 1xx are National calls The definition of Allowed and Restricted codes is at the user s discretion 50 entries can be configured in the dialing codes for International National Allowed Restricted numbers These dialing rules can be configured manually See To change the Allowed Restricted National and International codes click here on the Edit Class of ...

Page 29: ...tered or not registered When Register a handset is selected a prompt is displayed indicating that the REG key on the cordless phone should be selected and that the PIN is 1234 The system is set in registration mode for 30 seconds To unregister an extension select Unregister ...

Page 30: ...settings for your system Date Use this field to enter the system Date the time is in the MMDDYY format MM is the month DD is the day YY is the year For example 3rd May 2006 050306 Time Use this field to enter the system time the time is in the 24 hour clock format ...

Page 31: ...connected to an extension position Introduction to your Mitel 1000 Phones There are four wired and four cordless extension positions available on the Mitel 1000 The wired positions can be equipped with a Featurephone or standard telephone sets The cordless positions are equipped with the proprietary cordless phone The proprietary Featurephone and cordless phone are designed to simplify the use of ...

Page 32: ...l Features on page 41 If you are using a standard telephone read the section Using a Standard Telephone on page 49 If you are using a cordless telephone read the section Using a Cordless Telephone on page 38 When you are ready to use additional call features refer to the section Additional Call Features on page 53 To control which numbers system users may dial refer to Class of Service on page 62 ...

Page 33: ... keys that group frequently used features The Featurephone is equipped with a speakerphone so you can make calls receive calls and use its features without lifting the handset Using the Featurephone display The Featurephone display presents various prompts and information and provides selectable options to the extension user Prompts and information Prompts tell you what action to take or warn of a...

Page 34: ...be presented listing all the CO lines and IP trunks connected to the system Using the display Keys to select menu options The six display Keys located on each side of the display are pressed to select the menu option shown alongside on the display This will either activate a feature cause another menu to be displayed or select items from a list When selecting from a displayed list e g Extensions f...

Page 35: ...d line is selected The light is green on the Featurephone using the line and red on all other Featurephones When a call on a line is put on hold the associated Line Key light flashes on all Featurephones Should you wish to allocate alternative functions to these keys this can be facilitated using Key Programming See page 36 Using the Speakerphone Key You can use the Speakerphone Key to have a conv...

Page 36: ...s available to customize your Featurephone settings Setting the language The text prompts on the phone are in English in default The options to choose French or Spanish are provided Press the PROGRAM Key Select Language Select English French or Spanish To turn on Automatic answer mode You may program your Featurephone to work in Auto answer mode In this mode the Speakerphone Key light flashes red ...

Page 37: ...ntil Ringing Options is displayed Select Ringing options Select Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 or Tone 6 which will cause the selected tone to sound Select Confirm to use the chosen tone On the display Ring type set will appear and then the display will revert to the Idle Menu Press the Speakerphone Key to finish programming To set the display contrast on your Featurephone You may choose from ...

Page 38: ...the Scroll Down Key Ô until Background Music is displayed Select the required option Background music on or Background music off Press the Speakerphone Key to finish programming Note The External Music on Hold Extension must be selected before you can turn background music on off Using the Cordless Telephone The cordless telephone is designed for use with the Mitel 1000 The keys are as shown For a...

Page 39: ...the base Mitel 1000 for charging will end the current call Preparatory Dialing Pre Dial With pre dial you can see and edit the number you are calling on the display before dialing it Enter the number you want to call The number appears on the display Deleting digits Press CLEAR to delete an incorrect digit If you press CLEAR on the last digit your phone will return to standby To Dial the number Pr...

Page 40: ...ff the speaker Turning off the ringer Press SILENT when the phone is ringing to turn off the ringer for the call You can also press and hold when the phone is in standby to turn off the ringer for all the calls Press and hold again to turn on the ringer Adjusting the volume on a call You can increase or decrease the volume during a call There are 3 volume levels for selection To adjust the volume ...

Page 41: ...call in Pre dial mode If you do not lift the handset you may enter digits in Pre dial mode by dialing 9 or 8 followed by the external number in normal mode or dial the external number when Automatic Line selection is programmed Digits will not be sent to line until you lift the handset press the Speakerphone key or select Dial from the display You can edit the number you have entered prior to send...

Page 42: ...r the name and press Confirm To delete an entry select delete when the index is entered For configuration via the web interface see page 105 To dial a Personal Speed Dial number Press the DIRECTORY Key Select Personal Speed dial Enter the first letter of the name or scroll through the entries to find the entry you want When you have selected the number or name you want a free line is automatically...

Page 43: ... menu Recorded calls are saved as new messages in the extension s voice mailbox See page 104 for programming via the web interface and page 173 for the Featurephone interface Holding Transfer Calls To place an external call on hold 1 While on the cal press the Hold key or select System hold on the display 2 To retrieve the call select Return to line on the display or press its Line Key Note If an ...

Page 44: ... Featurephone select Re Direct the call on the display 2 Select a free extension from the extension list presented on the display The call is presented to the selected extension and stops ringing at your Featurephone If you attempt to deflect a call to an unavailable extension it will continue ringing To forward a call ringing at your extension to voicemail 1 When a call is ringing at your Feature...

Page 45: ...d trunk to trunk calls To forward your calls to you while you are at another extension The Follow Me feature allows you to set a call Forward to another extension after you have left your extension 1 From the Featurephone answering the calls press the Scroll Down Key Ô until Extension Forward is displayed 2 Select Follow me You will be prompted to enter your extension number and your Extension Loc...

Page 46: ...s To cancel a forward when busy 1 From the Idle Menu select Extension Forward 2 Select Forward when busy The forwarding is automatically cancelled and the display returns to the Idle Menu To forward calls when your extension does not answer The Forward On No Answer allows you to forward all your calls to ring at another extension if there is no answer at your extension after four rings Alternative...

Page 47: ...nu press the Scroll Down Key Ô until Incoming Call forwards is displayed and select it 2 Select the line or IP Trunk 3 Select the Option required and enter the destination number 4 Select Answering Machine to forward the calls to the answering machine WARNING It is possible that an extension may misuse the external forward facility Cancel incoming call forwarding from system phone If All Call Forw...

Page 48: ...cket From your Featurephone press the PROGRAM Key Select Headset Mode and select Turn Headset On The phone is now programmed to operate with a headset Turn Headset Off is now displayed to allow you to revert to handset mode If Turn Headset Off Is selected the menu updates to show Turn Headset On You can turn the headset on and off as required To return the phone to normal operation press the PROGR...

Page 49: ...turephone 716 Conference Hookflash 3 Park Hookflash 712 Forward All 732 xx Pick up parked call 712 Forward when busy 733 xx Redial 77 Forward on No Answer 734 xx Redial IP call over standard line Hookflash 77 Do Not Disturb set cancel Not available to extension 20 736 Reset telephone 739 Door Open 731 Hookflash 731 Return to call placed on systemhold 719 Extensions Wired 20 23 Return and hold in T...

Page 50: ...led To make an internal call in normal mode 1 Lift the handset or use a Speakerphone Key if available on your telephone 2 Dial the desired extension number 20 23 or 31 34 To make an Internal call in Automatic Line selection mode 1 Lift the handset or use a Speakerphone Key if available on your telephone 2 Press hookflash and dial the desired extension number 20 23 or 31 34 To answer a call When th...

Page 51: ... Forwarding Forward all calls 1 Lift handset or use Speakerphone if available 2 Dial 732 3 Dial the extension number or 4 Dial the external phone number including line access code 9 5 Followed by Cancel Forward all calls 1 Lift handset or use Speakerphone if available 2 Dial 732 Forward calls when your telephone is busy 1 Lift handset or use Speakerphone if available 2 Dial 733 3 Dial the extensio...

Page 52: ...sy 1 Lift handset or use Speakerphone if available 2 Dial 793 followed by the line number 1 4 3 Dial the extension number or 4 Dial the external number including line access code 9 5 Followed by Cancel Line Forward when busy 1 Lift handset or use Speakerphone if available 2 Dial 793 followed by the line number 1 4 Forward calls when line is not answered after four rings 1 Lift handset or use Speak...

Page 53: ...mber Dial the location code 401 499 of the number you wish to access The number is automatically dialed Voicemail Turn on your voicemail When you are allocated a voice mailbox Forward on no answer is automatically set to your Voice box The Voice code is 710 To forward all your calls to your voicemail Dial 732 followed by 710 To forward on busy to your voicemail Dial 733 followed by 710 Additional ...

Page 54: ...et to ring the extension From a standard telephone dial Hookflash 5 when you have called a busy extension To receive an exchange line as soon as one is available When you have dialed for a line and none are free select Ring back on the display Select Answer the Call or pick up the handset to select a line From a standard telephone dial Hookflash 5 when you have dialed for a line and no lines is fr...

Page 55: ...en you call an extension you can alert the busy extension that you wish to contact provided the extension is not protected against receiving Call Waiting tones See Call Waiting Tone Protection on page 163 An audible tone will sound on the called extension and the message Call wait Ext xx will appear on its display Options to accept the call are offered on the display To present a busy extension wi...

Page 56: ...ng presented The Caller ID store automatically stores information relating to unanswered calls to the system answered calls can also be stored The information stored is the caller telephone number and the date and time of the call Information is not stored for calls with withheld or unavailable numbers When a new record is received and the memory is full the oldest record is discarded from memory ...

Page 57: ... For configuration via the web interface see page 102 For configuration via the Featurephone interface see page 161 Paging To make an announcement over the speakers of all Featurephone The Page All Featurephones allows any extension to make an announcement over the speakers of all Featurephones Only Featurephones that are page protected will not be paged From the Idle Menu press the Scroll Down Ke...

Page 58: ...elephone number Any Line Key or line code 9 8 can be selected above However the system will select the line for the call based on the input code To set up codes to allow calls to be routed on specific lines or networks For configuration via the web interface see page 112 For configuration via the Featurephone interface see page 162 Least cost Routing activated automatically at set times For config...

Page 59: ...ed users from making external calls You use a Lock Password to lock unlock or to make calls from a locked extension The default Lock Password for all extensions is 321 but each extension may change its password Extension Lock Passwords can be examined from the Programming Extension To lock your extension From the Idle Menu Press the Scroll Down Key Ô until Extension Lock is displayed Select Extens...

Page 60: ...t Alarm call Enter the time in the 24 hour clock format for example 0930 for 9 30 am At the programmed time the extension will give ten rings If not answered it will ring twice more at two minute intervals and will then cancel Alarm calls must be set daily and therefore cannot be set more than 24hrs ahead To review and cancel a Alarm call To review an Alarm call select Alarm call and the time set ...

Page 61: ...vide a second number on a CO Line that rings with a different signal teen line See page 108 and 116 for distinctive ringing programming on the web application and page 164 for programming from the programming Featurephone The system is then programmed to ring an extension that can be equipped with a Fax machine when this ringing is detected All calls with the normal cadence ring the extensions pro...

Page 62: ... place of the calling extension number For configuration via the web interface see page 100 For configuration via the Featurephone interface see page 169 Class of Service Each extension may be programmed for a Class of Service This determines the type of call the extension is allowed to dial Four tables which can be programmed with up to fifty codes are used to implement six Classes of Service For...

Page 63: ...oice box While you are listening to the message select the Forward message option Select the extension to forward to from the menu on the phone In the forwarding voice box the forwarded message is considered as a message that has been heard by the user To automatically call the sender of a message The Return call feature allows a user to initiate a call to the sender of a message in their voice bo...

Page 64: ...ou can also have your call transferred to your voice Mailbox If a line is programmed to ring directly at your extension and your Voice Mailbox is turned on dial the line number Call in on a line which you know will be answered and have the call transferred to your Mailbox When answered by your voicemail greeting access your Voice Mailbox by dialing the code 711 followed by your extension number Vo...

Page 65: ...ge your Voicemail Password By default each extension is allocated the same Voicemail Password 1111 You can enter your own password which can be up to eight digits long as follows Press the MESSAGE Key Select Voice Mail Enter your extension number when prompted Enter your Voicemail Password 1111 by default followed by Select Change password Enter your new Voicemail Password which can be up to eight...

Page 66: ...e MESSAGE key Enter your extension number which is your voice mailbox number Enter your voice mail password 1111 by default followed by Select Remote Notification Select Programming Select Priority Messages Only or All Messages From a standard or cordless phone dial 433 for priority messages and 434 for all messages Turning Remote Notification on and off Press the MESSAGE key Enter your extension ...

Page 67: ...Then dial the following numbers to access your messages While listening to the Greeting Dial 1 Playback commences at the first message Dial 91 Change the outgoing greeting Dial 92 Check the outgoing greeting Dial 93 Delete the outgoing greeting Dial 0 Change Voicemail Password When playback of messages has commenced Dial Playback is paused Dial 2 Save this message and move to the next message Dial...

Page 68: ...75 To retrieve messages left on the Answering machine Messages stored on the Answering machine can be retrieved from any extension When messages have been left the Message Waiting light on extension 20 will be lit and the Ans machine messages will appear on the top line of the display Select Ans machine messages Enter 0 as the extension number Enter the Voicemail Password and select the option you...

Page 69: ...t the Doorphone To answer a doorphone call lift the handset and speak There is no code to dial An extension cannot make a call to a doorphone To open a door using the Doorstrike When your extension is ringing with a Doorphone call and you have a Doorstrike mechanism installed the option Open the door will be displayed Select Open the Door The Doorstrike relay will operate and the call to the Doorp...

Page 70: ...se an Internet access type which automatically assigns addresses to your Mitel 1000 Types of Internet Access The other types of Internet access available are as follows PPP Internet access your Mitel 1000 uses a Point to Point Protocol PPP to carry data between your ISP and your computer To use PPP Internet access you must enter a PPP login username and password the first time to log on The IP add...

Page 71: ...ect your Mitel 1000 to the ISP s Internet service In most cases your Mitel 1000 will use default settings so you may not need to enter these values If your ISP wants you to connect to the Internet using PPPoA follow the instructions below 1 From the left hand Setup menu click on Router Configuration The following page is displayed 2 Click on ADSL Modem The following page is displayed This page dis...

Page 72: ... and password provided by your ISP Type them in the relevant boxes and then click Next 5 The following page is displayed The settings of VPI 0 and VCI 35 are the default settings If your ISP has supplied you with different values enter them here Click Next The following page is displayed ...

Page 73: ...vice user Your Mitel 1000 stores these authentication details so you will not have to enter this username and password every time you login Your ISP may also tell you to set unique path and circuit numbers called VPI and VCI in order to connect your Mitel 1000 to the ISP s Internet service In most cases your Mitel 1000 will use default settings so you may not need to enter these values If your ISP...

Page 74: ...n 3 Select Change the ADSL Modem settings here The following page is displayed 4 Select PPPoE and Click Next The following page is displayed 5 Enter the PPP username and password provided by your ISP Type them in the relevant boxes and then click Next The following page is displayed ...

Page 75: ...entifies your modem by its unique hardware number or Media Access Control MAC address If you are using PPPoE Internet access your ISP may want you to spoof the identity of a different device You can spoof the MAC address of another device by replacing your Mitel 1000 s existing MAC address with another device s address Your ISP will provide you with the replacement MAC address Note You can only co...

Page 76: ...ttings If you are happy with these settings click Confirm Changes The Internet Access page is displayed and your MAC spoofing configuration is complete Configuring a DHCP ADSL connection RFC 1483 If your ISP uses a DHCP DSL connection your ISP may tell you to set unique path and circuit numbers called VPI and VCI in order to connect your Mitel 1000 to the ISP s Internet service In most cases your ...

Page 77: ... page select DHCP then click Next The following page is displayed Select the option as indicated by your ISP The following page is displayed Enter the VPI and VCI settings supplied by your ISP and select Next The following page is displayed ...

Page 78: ...ur Mitel 1000 The Internet Gateway address The primary and secondary DNS addresses Note You should only change the Internet Access details if your ISP asks you to or if you are familiar with network configuration In most cases you will not need to make any changes to this configuration 1 From the ADSL Modem Types of Access page Select Manual then click Next 2 The following page is displayed Click ...

Page 79: ...9 3 The following page is displayed Select the Option provided by your ISP The following page is displayed 4 Enter the VPI and VCI values supplied by your ISP 5 Click Next The following page is displayed ...

Page 80: ...lete ADSL Operating Mode The ADSL operating mode controls how your device communicates with your ISP to provide Internet access The default mode is Multimode will be compatible with a broad range of ISPs Click on ADSL Modem The following page is displayed If you have difficulty connecting or are experiencing poor performance on the ADSL line you may need to change the mode of operation to make it ...

Page 81: ...isplayed and your configuration is complete Connecting to an External ADSL Modem Cable Modem LAN WAN or add a host to the DMZ The WAN DMZ port can be used to connect to an external ADSL modem a LAN or a WAN or to add a host to the DMZ 1 Select Router Configuration from the main menu 2 Select WAN DMZ Port from the sub menu The following screen is displayed ...

Page 82: ...cting to an external ADSL modem As the Mitel 1000 is equipped with an ADSL modem we recommend that the internal modem be used rather than an external ADSL modem In this case go to ASDL Modem configuration on page 70 If you wish to use the external ADSL modem proceed as follows 1 Select PPPoE Click Next 2 The following screen is displayed Enter a Username and Password Retype the Password Select Nex...

Page 83: ...m LAN or WAN IP Gateway is typically used when connecting to a Cable Modem LAN or WAN Select IP Gateway Select Next The following screen is displayed Two options are presented DHCP automatically assigns IP addresses Static allows the IP addresses to be entered manually DHCP 1 Select DHCP Select Next The following screen is displayed ...

Page 84: ...m Changes Static 1 Select Static Click Next The following screen is displayed Enter the IP addresses and Subnet mask Click Next The following screen is displayed 2 Select Confirm Changes The following screen is displayed ...

Page 85: ...MZ port is configured as a DMZ On the Router configuration page select WAN DMZ Port The following page is displayed Select Change the DMZ IP address here The following page is displayed Enter the host IP address and subnet mask Click Next The following screen is displayed ...

Page 86: ...ername and password set are as follows Username admin Password admin For more information see Accessing the Web pages on page 22 Setting your username and password Note Non authorized users may try to access your system by guessing your username and password We recommend that you change the default username and password to your own unique settings To set your own username and password 1 From the l...

Page 87: ...ximum of 20 characters The default setting uses admin for both the username and password We recommend that you do not set the same character combination for both username and password 5 Click Next The following page is displayed This page confirms that password protection is enabled and displays the username that will be required in order to access the web pages If you are happy with these setting...

Page 88: ...Configuration Protocol Server is a system that assigns IP addresses to the multiple stations on the network Dynamic Host Configuration Protocol is a scheme where a client host leases an IP address This can be great on a large scale network because it assigns an IP address and many other options such as DNS servers WINS Servers and other options 1 Select Router Configuration from the main menu 2 Se...

Page 89: ... DHCP Server Interfaces By default the DHCP server operates on the iplan interfaces There is an option to delete DHCP on each interface The DHCP Server must be disabled before an Interface can be deleted Add new interface There is an option to tell the DHCP server to operate on the ipdmz interface as well as the iplan ...

Page 90: ...d click Apply To delete a subnet check the associated box and select Apply Advanced Options Select Advanced Options The following screen is displayed Parameters for this subnet The current subnet parameters are shown These can be changed if required IP addresses to be available on this subnet The range of IP addresses available on the subnet is shown These can be changed if required ...

Page 91: ...DHCP option The following screen is displayed Select the option required from the drop down menu Default gateway Domain name IRC server HTTP server SMTP server POP3 server NNTP server WINS server Time server Enter the option value in the field below Select OK To create a new subnet Select Create new subnet The screen displayed is the same as Edit DHCP server subnet with the Additional option infor...

Page 92: ...y change the addressing details if your ISP asks you to or if you are familiar with network configuration In most cases you will not need to make any changes to this configuration Changing the LAN IP address and subnet mask Select Router Configuration from the main menu 1 From the submenu click on IP Addressing The following page is displayed This page displays the current IP address and subnet ma...

Page 93: ...eir IP addresses place them in the same subnet as the new Mitel 1000 IP address See Configuring Ethernet PCs on page 201 4 Click Next The following page is displayed 5 This page displays the new IP address and subnet mask and asks you to confirm whether these are correct Click Confirm Changes The Addressing page is displayed confirming your new LAN address settings Note If you change the LAN IP ad...

Page 94: ...BX configuration options These may be accessed by selecting PABX Configuration from the main menu and then using the sub menu below to access individual functions Some programming changes require the system to be restarted A prompt shown below will appear on the left hand side of the screen The Restart must be selected before you exit to ensure the settings take effect Incoming Ringing By associat...

Page 95: ...tings select ON or OFF from the relevant drop down box for the Line Extension configuration you require The default is that ALL lines ring ALL wired extensions and the first four cordless phones in both Day and Night Modes ...

Page 96: ... of voice greeting is played The system operates in DAY MODE unless the night service option is specifically programmed to operate Answering Machine This turns the Answering Machine on and off In default all incoming calls are forwarded on no answer to the answering machine However if you want to be able to activate the answering machine and turn it on and off firstly associate the answering machi...

Page 97: ... using a Featurephone programming position Store All Calls in the Caller ID Lists Use this setting to determine what received calls are recorded by the system in the Caller ID Lists If set to OFF only missed calls will be listed If set to ON all calls including answered calls will be listed in the Caller ID lists Doorphone Enable Use this to enable the operation of a Doorphone connected via the sy...

Page 98: ...g ON or OFF This renders the system operable in accordance with night service settings To enable the option select the relevant option As long as the option is selected the system will operate in accordance with night service programming parameters Barge In Tone Barge In can be provided with or without a warning tone The default is that tone is provided Automatic Line selection When Automatic Line...

Page 99: ...field Number Enter up to 20 digits in this field Note To access the entries for Index 11 99 use the Next button on the bottom right hand corner of the Edit System Speed Dials page WARNING Make sure you select the APPLY button before proceeding to additional pages to complete more entries e g Index 11 20 otherwise your changes might be lost Uploading System Speed Dials list Alternatively you may up...

Page 100: ...n the system Basic Settings Extension Name You may assign names to extensions When an extension receives an internal call its display will show the calling extension name in the place of the calling extension number To set the extension name left mouse click on the field and enter the name associated with the extension A maximum of 10 characters per name can be entered Voicemail Use this setting t...

Page 101: ...ect this option to edit Advanced Options for individual extensions Note Advanced Options for the cordless extensions contain only a subset of the below features as some of the features are not relevant for cordless extensions ...

Page 102: ...g from the keypad on the Featurephone Language Three language options are available for he text prompts on the Featurephone These are English French and Spanish The default is English Hot Line Extensions can be programmed so that they automatically dial a number when they go off hook The number dialed can be an extension or an external number Left mouse click on the field and enter the hotline num...

Page 103: ...thorized users from making external calls Turn extension lock ON or OFF Sys Sped Dial override When this option is On extensions can dial all the numbers in the system speed dial list even if they are normally restricted from dialing that number Forward All Before you leave your extension you can Forward all your calls to ring at another extension Alternatively you can Forward all external calls p...

Page 104: ...ion that has the Do Not Disturb feature set Voicemail Password This is the password used to access individual extension voicemail boxes By default each extension is allocated the same Voicemail Password 1111 You can enter your own password which can be up to eight digits long as follows The password can be up to 8 digits in length Tone Protection When on a call the call waiting tone of conference ...

Page 105: ...entry Name Enter up to 10 characters in this field Number Enter up to 20 digits in this field Note To access the entries for Index 11 30 use the Next button on the bottom right hand corner of the Edit Personal Speed Dials page You cannot Forward to an extension that has the Do Not Disturb feature set WARNING Make sure you select the APPLY button before proceeding to additional pages to complete mo...

Page 106: ...and so on Using your mouse left click on the Function menu option next to the Key you wish to program From the drop down list available select the required setting Note Some settings require additional data to be entered e g Selecting Extension as the program function will require you to enter the actual extension number e g 21 32 etc in the associated Number field ...

Page 107: ...eing associated with 9 and Group 2 with 8 Dialing a code selects a line from the associated Outgoing Group This option allows you to select the required Group for the selected line Use Answering Machine This feature allows you to set up an answering machine to answer incoming calls You can select which lines are to be answered by the answering machine when it is turned on All messages received are...

Page 108: ...o detect incoming Caller ID information received from the network and to display it on Featurephone Long CO Line In some situations if the transmission on the CO Line is poor it may be necessary to change this setting which changes the impedance presented to the line Distinctive Ring If the distinctive ringing facility is required it is turned on here See page 61 for a detailed description of the ...

Page 109: ...s of Service feature allows the user to define restriction settings for each extension connected to the system prohibiting the extension from making certain types of call The following restrictions can be defined per extension No Restrictions i e All calls are allowed Restrict International i e Prevent the extension from dialing calls beginning with the codes you enter in the International table L...

Page 110: ...Allowed Codes to ON for the extension in question In the International table enter 011 in Index 1 and in the Allowed Codes list enter the dialing code for the UK 01144 These settings allow the caller to dial 01144 but restricts all other 011 codes Similarly if you want restrict particular numbers enter them in the Restricted Codes list and set the Restricted Codes to on for the extension Note If E...

Page 111: ...not answered rings back the extension that attempted the transfer Forward On No Answer This is the time that elapses before a call ringing at an extension with Forward On No Answer set is forwarded External Forward This sets the time in minutes before an externally forwarded or transferred call is automatically cleared down Open Door This is the time that the Doorstrike relay will remain open foll...

Page 112: ...ges for specific call types Edit LCR Programming To set up the feature you associate dialed digits Input Codes with the lines over which calls should be routed and with whatever network codes Output codes are necessary to route the call For example if you wished all International Input code 011 to be routed over IP Trunk 1 then you would associate Input Code 011 with IP Trunk 1 In addition you may...

Page 113: ...in the Output Code field The Output Code entered will be dialed automatically by the system on front of the user dialed digits Preferred On Off In Preferred On is selected Preferred Mode then the system will as a preference route the call using the line s which have been enabled for each specific Input Code However if these line s are busy or not available then the system will attempt to route the...

Page 114: ...ries can be made referred to as Index 1 30 To access the entries for Index 11 30 use the Next button Note If no name is entered for the incoming CLI the system will compare the incoming CLI against the speed dial list to match for a name Outgoing Restriction Use can use this feature to restrict an extension from being able to make outgoing external calls on particular lines Configure the restricti...

Page 115: ...r is received the local area code is compared to the codes entered in the Local Codes table If the digits do not match the digit 1 is added as the toll access digit and the number including the leading 1 is stored in the Caller ID store If there are two or more local codes programmed in the Local Codes table then the 10 digit local number is stored and dialed for local calls If there is only one l...

Page 116: ...in the Incoming ringing programming Select those extensions to ring when the second ringing signal type is detected on the line Different extensions can be selected when the system is in day or night mode Remote Notification The various settings for remote notification of voice mail messages are set here Set Allowed on for those extensions allowed to activate remote notification When Activated is ...

Page 117: ...remote notification is to a telephone number Enter the Pager Company number and the Pager dial string if notification is to a pager company Also three delays are provided between the call to the Pager Company being answered and the pager string being dialed This is set at a short delay There are a number of systemwide settings which cannot be set by individual extensions These are accessed by sele...

Page 118: ...118 The number of retry attempts sets the number of times the system will try to set up a call if it is not successful The line group selects the lines that will be used for the calls ...

Page 119: ...oIP Settings In order to register with your VoIP service providers you will need to configure your system with your account details Your VoIP service providers should provide these to you 2 VoIP channels IP Trunk 1 2 can be configured simultaneously Select VoIP setup The current VoIP settings are displayed Note No VoIP trunks are configured Also the SIP User domain SIP Registrar proxy or Outbound ...

Page 120: ... provider The endpoint password may be any alphanumeric string of up to 50 characters Register Select Deselect this Check Box to Enable Disable the particular VoIP account Advanced VoIP Settings Your system uses Session Initiation Protocol SIP an internationally recognized standard for implementing Voice over Internet Protocol VoIP You should have registered with your VoIP service provider for a S...

Page 121: ...cs are supported on the system G 729 G 711 G 726 Definition A Codec Coder Decoder converts analog voice signals into digital signals for transmission over the IP network Use this field to select the type of voice codec that you want the system to use The choice of voice codec is a trade off between transmission speed sound quality and desired bandwidth usage The G 711 codec provides higher voice q...

Page 122: ...ield sets the name of the Outbound Server Outbound Server Port This field sets the Outbound Server Port Outbound Server Transport This field sets the type of the Outbound Server transport used Wireless Setup Security This chapter assumes PCs are already equipped with a wireless card The Wireless Network page allows you to configure the Wireless features of your Mitel 1000 From the left hand Setup ...

Page 123: ...lt network name with a unique value of your own To do this 1 Click in the Network Name SSID box and type a new name The name can be any combination of numbers and or letters with a maximum length of 32 characters Click Next The next page in the wizard sequence is displayed which allows you to Select a Channel Your Mitel 1000 and all of the wireless PCs in your wireless LAN must share the same chan...

Page 124: ... Allow Mitel 1000 to select channel option and then click Next If you want to manually select a channel click on the Select a channel manually option and then click Next The following page is displayed Select a suitable channel as advised by your ISP from the Channel drop down list and then click Next ...

Page 125: ...stronger data encryption method called Temporal Key Integrity Protocol TKIP It runs in a special easy to set up home mode called Pre Shared Key PSK that allows you to manually enter a pass phrase on all the Mitel 1000s in your wireless network WPA data encryption is based on a WPA master key The master key is derived from the pass phrase and the network name SSID of the Mitel 1000 To configure sec...

Page 126: ...es in the Control panel of your PC Configuring 64bit or 128bit encryption The example set in this section is for 128bit encryption however the outline also applies to 64bit encryption 1 Once you have selected your WEP encryption method and then clicked Next the following page is displayed 2 Click in the Key box and type a unique 26 character hex network key such as A6F34B2CE5D68BE90A6F34B2CE Note ...

Page 127: ... page in the wizard sequence is displayed which allows you to Configure Wireless Address Authentication If you have accessed this page from the General Settings section of the Wireless Network page click on the Confirm Changes button to apply changes and return to the Wireless Network page WARNING It is strongly recommended that you enable Wireless Security to help protect your wireless network fr...

Page 128: ...er between 0 and 9 or a letter between A and F For example 00 20 2b 80 2f 30 To configure which wireless PCs can access your Mitel 1000 choose one of the following options If you want any wireless PCs to have access to your Mitel 1000 click on the Allow any wireless PCs to connect radio button Click Next If you are following the First Time Settings wizard the final page in the wizard sequence is d...

Page 129: ...the MAC address for the PC you want to blacklist Click Next The following page is displayed containing details of the MAC address that you have just added 4 This page allows you to configure the addresses on the blacklist If you want to add another MAC address to the blacklist click Add an address here and repeat the instructions described in step 3 If you want to remove a MAC address from the bla...

Page 130: ... here The following page is displayed 3 Click in each box and type each character pair of the MAC address for the PC you want to whitelist Click Next The following page is displayed containing details of the MAC address that you have just added 4 This page allows you to configure the addresses on the whitelist If you want to add another MAC address to the whitelist click Add an address here and re...

Page 131: ...ng the hyperlinks displayed in the General Settings section of the Wireless Network page Wireless Network First Time Settings Wizard This section describes how to follow the wireless network wizard in order to configure your wireless network settings for the first time The wizard sequence allows you to configure each of the following Wireless settings in order The country that your network is oper...

Page 132: ...o select the Institute of Electrical and Electronics Engineers IEEE specification supported by your network Each specification transmits at a certain speed measured in Mbits per second over a specific frequency The frequency indicates the range at which wireless traffic can be transmitted or received between the Mitel 1000 and the wireless PC s Supported specifications are 802 11B only provides sl...

Page 133: ...w you to Enable disable wireless networking see page 122 Change the channel currently in use click Change your wireless channel here and follow the instructions in Select a Channel on page 127 Change the network name SSID click Change your wireless network name here and follow the instructions in on page 122 Configure wireless security click Change Wireless Security settings here and follow the in...

Page 134: ...134 Displaying details of Wireless PCs At the Wireless Network page click on View details of connected wireless PCs The following page is displayed This page displays the MAC address of the PC currently connected to your Mitel 1000 together with the signal strength The signal strength is the measure of radio frequency RF energy detected by the Mitel 1000 on a specific channel Signal strength may v...

Page 135: ...interfaces between WAN and LAN External and Internal WAN and DMZ External and DMZ DMZ and LAN DMZ and Internal From the left hand Setup menu click on Network security The following page is displayed Select Firewall The following screen is displayed The following screen is displayed DMZ LAN WAN F W F W F W ...

Page 136: ...DMZ DMZ LAN There is a fourth option called None which is a blank firewall configuration that provides no security Additional filters can be added to each security level The default setting is High The pre defined security configurations are High Security Level WAN LAN WAN DMZ DMZ LAN Service Destination Port In Out In Out In Out Any TCP 0 65535 N Y N Y N Y Any UDP 0 65535 N Y N Y N Y HTTP TCP 80 ...

Page 137: ...ut In Out In Out Any TCP 0 65535 N Y N Y N Y Any UDP 0 65535 N Y N Y N Y HTTP TCP 80 N Y Y Y Y Y DNS UDP 53 N Y Y Y Y Y Telnet TCP 23 N Y Y Y Y Y SMTP TCP 25 N Y Y Y N Y POP3 TCP 110 N Y Y Y N Y FTP TCP 21 N Y Y Y Y Y ICMP N A N A N Y Y Y Y Y SSH TCP 22 N Y Y Y Y Y SIP UDP 5060 6000 Y Y N Y N Y Changing the security level deletes the previous security level and any filters set and replaces them wi...

Page 138: ...0 for the change to take effect Global Address Pools A range of external IP addresses can be assigned to a specific interface Select Advanced NAT Configuration The following screen is displayed Select Add Global Address Pool The following screen is displayed ...

Page 139: ...ion Select Add Reserved Mapping The following screen is displayed Enter the following parameters Global IP address This is the public IP address assigned to the WAN interface Internal IP Address This is the internal IP address of the server on the LAN Transport Type Select a protocol from the drop down list External Port Range A port or port range can be defined for the external IP address Interna...

Page 140: ... be displayed and changed Security Policy This is used to add or delete filters Select Security Policy Configuration The following screen is displayed Select Port Filters for an interface external internal external dmz dmz internal The following screen is displayed for the interface selected This screen lists the filters currently in effect for that interface ...

Page 141: ... ports associated with source IP address Destination port or range of ports associated with destination IP address Direction Inbound or Outbound Select Apply Save the new configuration Restart the Mitel 1000 Adding Raw IP Filters Filters based on IP address and protocol only can be added to the security level displayed Select Add Raw Filter The following screen is displayed Enter the following par...

Page 142: ...ors Traffic to or from specific hosts can be blocked by the firewall Select Host Validators for a particular interface The following screen is displayed Select Add Host Validator for the selected interface The following screen is displayed Enter the host IP address and Subnet mask Select the direction Inbound Outbound or Both Select Apply Save the new configuration Restart the BROADBAND MODULE ...

Page 143: ...rt is provided for the following applications If support is required for additional applications security triggers can be configured for these Application TCP Port UDP Port AIM AOL Instant Messenger 5190 N A FTP File Transfer Protocol 21 N A IKE Internet Key Exchange N A 500 ILS Internet Locator Service 389 1002 N A MSN Microsoft Networks 1863 N A PPTP Point to Point Tunneling Protocol 1723 N A RS...

Page 144: ...er the following parameters Transport Type Adds a trigger for a TCP or UDP application Port Number Start Sets the start of the trigger port range for the control session Port Number End Sets the end of the trigger port range for the control session Secondary Port Number Start Sets the start port range that the trigger will open Secondary Port Number End Sets the end of the port range that the trig...

Page 145: ... become triggering sessions which allows multi level session triggering UDP Session Chaining If this is enabled UDP dynamic sessions also become triggering sessions which allows multi level session triggering Binary Address Replacement Sets whether the destination IP address of the incoming packet is replaced with the associated internal IP address to allow NAT traversal Address Translation Type S...

Page 146: ...k is detected The default setting is 5 per second Scan Detection Period The duration that scanning type traffic is counted for The default setting is 60 seconds Port Flood Detection Threshold This is the maximum number of SYN packets that can be received by a single port before a flood is detected The default setting is 10 per second Host Flood Detection Threshold This is the maximum number of SYN...

Page 147: ...enabled by default for Session Logging Blocking Logging and Intrusion Logging To disable all logging Select Disable Security Logging Session Logging Blocking Logging and Intrusion Logging To disable any of the above Select Disable One of eight logging levels for reporting can be selected from the drop down menu Emergency Alert Critical Error Warning Notice Informational Debug The output can be dir...

Page 148: ...pplicable when you are using the internal ADSL Modem to connect Mitel 1000 to the Internet When should I run an ADSL Test Run an ADSL Test if you cannot access the Internet If you are contacting your Internet Service Provider to report a connection problem it may help to run an ADSL Test so you can give their support staff additional information Before running the ADSL Test it is advisable to chec...

Page 149: ...ends detailed information to a server where specialist staff can analyze it Select Logging on the left hand side menu The following screen is displayed When requested to do so set Enabled to On You may be requested to change the interval but in most cases this should be left at 240 When set at 240 the system automatically sends the information every four hours ...

Page 150: ...Routing table and hardware and software Select Status on the left hand side menu The following screen is displayed Note If an IP Trunk is configured but not registered an X will be displayed after the Password If the trunk is configured and registered a is displayed ...

Page 151: ...ts to penetrate the firewall Ping You can Ping to defined or user defined addresses Remote Access If requested to do so you can enable Remote access to allow maintenance personnel to access the system remotely Select Remote Access from the left hand side menu The following page is displayed ...

Page 152: ...allowed from that IP address only and is only allowed when the Password which you define is provided There is also a time out on the access that is set at 30 minutes This can be increased or decreased as required Call Log The system stores records of the last 250 calls made and received This log can be retrieved The log is presented in a spreadsheet format 1 Select Call Log in the Diagnostics drop...

Page 153: ... Start Time The time the call started Duration The call duration Line The line the call was made on Start phone The phone that started the call Finish phone The phone that finished the call Telephone number The number dialed or received ...

Page 154: ...are saved in later versions of the firmware Note If there is a firmware update available you are strongly advised to install it on your Mitel 1000 to ensure that you take full advantage of any new feature developments Backup Restore Configuration This page allows you to backup the configuration settings to your computer or restore configuration from your computer You should backup the system confi...

Page 155: ...the file is uploaded Firmware update Note Before proceeding to update the system firmware you must have downloaded the required firmware file from the appropriate Firmware update website 1 From the left hand menu click on Firmware Update The following page is displayed 2 Click Firmware Update The following page is displayed 3 Click Browse Use the Browse file box to navigate to the relevant directo...

Page 156: ...you that the firmware update is currently being downloaded and installed on your Mitel 1000 Once installation is complete the following page is displayed 7 You must restart your Mitel 1000 in order to make the Mitel 1000 aware that a new firmware version has been installed To do this click Restart Once the system has been restarted you should restore the database if you have saved it as shown abov...

Page 157: ...etting the Mitel 1000 to factory defaults You may need to reset to defaults if you have made changes to Mitel 1000 s settings causing it not to function properly If you are having problems connecting to your Internet Service Provider their support staff may request that you reset to defaults to help in the connection process Remember that all your previous settings will be replaced Resetting the s...

Page 158: ...ick Reset to Defaults The following page is displayed This page confirms that the Mitel 1000 is currently resetting to factory defaults Once the reset is complete Restart page is displayed Click Restart The following page is displayed Resetting to defaults also resets the username and password to their default settings When presented with the Log in page enter the default username admin and the de...

Page 159: ...rmation is also shown if the extension is equipped with a standard phone which supports the service Your telephone number will also be presented to persons you call unless you restrict your number from being presented How a caller number is displayed at your extension The caller s number will appear on the display of all Featurephones programmed to ring for incoming calls If a name is associated w...

Page 160: ... be associated with caller telephone numbers When a number with an associated name is received the name rather than the number is displayed Furthermore an extension number may also be associated with a telephone number In this case an incoming call from that number will ring at only that extension From the Programming Extension press the PROGRAM Key Press the Scroll Down Key Ô until System Program...

Page 161: ...ress the Speakerphone Key to finish programming Automatic line selection This facility allows users to make external calls without having to enter the line access codes 9 8 Internal calls are made by pressing hookflash and dialing the number when using standard or cordless phones or selecting the number from the internal call menu on a Featurephone Press the Scroll Down Key Ô until System Programm...

Page 162: ...bling the LCR feature the new setting does not take immediate affect There can be a delay a of up to 1 minute for the setting to take affect Least cost Routing activated automatically at set times You can program the Least Cost Routing facility to be automatically turned on and off twice during a 24 hour period enabling you to tailor your call charges through different service providers From the P...

Page 163: ...ll Waiting tones and a is displayed beside those extensions protected against receiving Call Waiting tones By default all extensions will have a displayed Press the Speakerphone Key to finish programming To protect an individual call from Call Waiting tones If your extension can receive Call Waiting tones you may protect each call on an individual basis from interruption When you are on a call sel...

Page 164: ...xtensions for Incoming Ringing By associating lines with extensions you can have lines ringing different extensions in Day and Night modes From the Programming Extension press the PROGRAM Key Press the Scroll Down Key Ô until System programming is displayed Select System programming Enter the System Programming Password and select Lines Select Incoming Ringing Select the line or IP Trunk Select Da...

Page 165: ...isplayed alongside those extensions that have access to the line Press the Speakerphone Key to finish programming Outgoing Groups To program lines into groups for access using the codes 9 or 8 Exchange Lines and IP Trunks can be grouped together in two Outgoing Groups Each Outgoing Group is associated with a code These codes are 9 or 8 with Group 1 being associated with 9 etc Dialing a code select...

Page 166: ...played Select System programming Enter the System Programming Password and select System Scroll down to Local Codes Select the index 01 40 Enter the code Enter all Local codes Day Night Service The Day Service Night Service feature allows you to change the extensions which ring on incoming calls change the Class of Service at each extension and change the voice greeting heard by callers if you hav...

Page 167: ...e service is on and a symbol indicates it is turned off Press the Speakerphone Key to finish programming To cancel Weekend service repeat as above selecting Weekend service off as the last step System Time Date To set the time and date on the system From the Programming Extension press the PROGRAM Key Press the Scroll Down Key Ô until System programming is displayed Select System programming Enter...

Page 168: ...e Extensions can be programmed so that they automatically dial a number when they go off hook The number dialed can be an extension or an external number To have an extension dial a number automatically when the handset is lifted From the Programming Extension press the PROGRAM Key Press the Scroll Down Key Ô until System programming is displayed Select System programming Enter the System Programm...

Page 169: ...s are used to implement six Classes of Service By default all extensions are in Class 1 that is they have no restriction placed on them An extension placed in Class 2 is restricted from dialing the codes programmed in Table 2 Table 2 would typically be programmed with the international access code 00 An extension placed in Class 3 is restricted from dialing the codes programmed in Tables 2 and 3 T...

Page 170: ...ntering The symbol X will represent any number 1 to 0 Select Confirm when the code is entered Press the Speakerphone Key to finish programming To restrict extensions during the day With this feature you can assign the extensions to a Class of Service that will operate when the system is in Day Service On power up all extensions are in Class 1 From the Programming Extension press the PROGRAM Key Pr...

Page 171: ...nsions Press the Scroll Down Key Ô until Sys Speed no override is displayed Select Sys speed no override Select the extensions on which you wish to activate the feature Those extensions allowed to dial System Speed Dial numbers not normally appropriate to their Class of Service are indicated by a Press the Speakerphone Key to finish programming Note Numbers in an extension s Personal Speed Dial li...

Page 172: ...e to be allowed to use remote notification Selecting the Number of Simultaneous Calls The number of simultaneous remote notification calls can be set at 1 or 2 From the Programming extension press the PROGRAM key Press the Scroll Down key Ô until System Programming is displayed Select System Programming Enter the System Programming Password and select System Select Remote Notification Select Simul...

Page 173: ...et at 5 minutes 900 seconds in default The range is 1 15 minutes 60 900 seconds From the Programming extension press the PROGRAM key Press the Scroll Down key Ô until System Programming is displayed Select System Programming Enter the System Programming Password and select System Select Timers Select Notification Interval Enter the value between 60 and 900 seconds and press Confirm Call Recording ...

Page 174: ...iew the top line of the display will show the of the extension s voice box that is used To turn on your Voice Mailbox When an extension is allocated a Mailbox Forward on no answer is automatically set to the Voice Box All calls not answered by the extension are automatically answered by the Mailbox If you wish to have all calls go immediately to the Voice Mailbox you can activate Forward All Calls...

Page 175: ...e to store any further messages To manage the voice mail and free up storage space see the section Using Voicemail and other Voice Services on page 62 To turn the Answering Machine on and off At extension 20 press the Scroll Down Key Ô until Answering Machine is displayed Select Answering Machine The top line of the display will display the Answering Machine prompt To turn the answering machine of...

Page 176: ...m programming Enter the System Programming Password and select Extensions Press the Scroll Down Key Ô until Open door restriction is displayed Select Open door restriction Select which extensions are restricted from opening the door The extensions restricted from operating the Doorstrike will be indicated with a Press the Speakerphone Key to finish programming External Forwarding Options This allo...

Page 177: ... that is the Featurephone connected to the Programming Extension By default extension 20 is the Programming Extension The Programming Extension can be changed to any other extension if required From the Programming Extension press the PROGRAM Key Press the Scroll Down Key Ô until System programming is displayed Select System programming Enter the System Programming Password and select System Selec...

Page 178: ...nnecting the extension interface in system programming as follows From the Programming extension press the PROGRAM Key Press the Scroll Down Key Ô until System programming is displayed Select System programming Enter the System Programming Password and select Extensions Press the Scroll Down Key Ô until Extension disconnect is displayed Select Extension disconnect Select the extensions you wish to...

Page 179: ...ess the Speakerphone Key to finish programming To prohibit trunk to trunk calls on an extension You may prohibit individual extensions from activating External Forward External Transfer and External Conference These features set up so called trunk to trunk calls From the Programming Extension press the PROGRAM Key Press the Scroll Down Key Ô until System programming is displayed Select System prog...

Page 180: ...back is displayed Select Keypad Feedback Select the extensions that require the confirmation tone to be played To configure CO lines There are various options to configure the CO line interfaces on your system It is recommended that these settings should only be altered from the original settings if there has been a change in the network connection From the Programming Extension press the PROGRAM ...

Page 181: ... line is released if no digit is dialed until the expiration of the Dialing time out timer From the Programming Extension press the PROGRAM Key Press the Scroll Down Key Ô until System programming is displayed Select System programming Enter the System Programming Password and select Lines Press the Scroll Down Key Ô until PSTN programming is displayed Select PSTN programming Press the Scroll Down...

Page 182: ...ystem Programming Password and select System Press the Scroll Down Key Ô until Timers is displayed Select Timers Select the required timer to be changed and enter the duration See table below Confirm the new time Press the Speakerphone Key to finish programming Timers Range Default setting Recall on hold 001 1800 90 seconds Recall on transfer 001 180 90 seconds Forward on no answer 01 30 11 second...

Page 183: ...box or a Greeting for a Mailbox Notification delay This is the delay between receiving a voice mail message and attempting a remote notification call Notification Interval This is the delay after making an unsuccessful remote notification call before attempting another call To reset your system There are two system reset options available a warm and a cold reset From the Programming extension pres...

Page 184: ...rfere with electrical equipment such as answering machines TV and radio sets clock radios and computers if placed too close It is recommended that you position the Mitel 1000 at least one meter from such appliance WARNING Use only the mains adapter supplied with this telephone Incorrect adapter polarity or voltage can seriously damage the telephone Input 110 VAC 50 Hz Output 9 VDC 300 mA WARNING T...

Page 185: ... step 7 Press Press to select AM PM Press OK to confirm SET THE CLOCK TO 12 HOURS 24 HOURS To change your phone s time format 1 Press MENU 2 Press to select DISPLAY Press OK 3 Press to select TIME FORMAT Press OK 4 Press to select 12 HOURS or 24 HOURS 5 Press OK to confirm Using your phonebook You can use your phonebook to manage your contacts Your phone has a private phonebook and a shared phoneb...

Page 186: ... NAMES and select PRIVATE Press OK 3 Press OK to select VIEW 4 Scroll to the contacts you wish to view or search by letter To view the details of your contacts press OPTIONS Select DETAILS Press OK The details of the contact you selected are displayed Programming Quick Dial Keys This feature allows you to dial to the contacts in your private phonebook by pressing and holding a quick dial key that ...

Page 187: ...Status of the private phonebook Your phone keeps track of how much memory you have used and how much is still available in your phonebook Press NAMESS Select PRIVATE and press OK Select STATUS Press OK to view the status The number of used and free locations are displayed Press OK when finished Call a number in your phonebook 1 Press NAMES Select PRIVATE and Press OK 2 Select VIEW Press OK Scroll ...

Page 188: ...ress OK 3 Select LAST CALL DIALED RECEIVED or ALL CALLS 4 Press OK The time you spent on the calls is displayed 5 Press OK when finished Reset the call timer 1 Press the CALLS key 2 Select CALL TIMERS Press OK 3 Select CLEAR ALL CONFIRM is displayed 4 Press OK to confirm The call timer is reset and will start counting from 0 seconds Call a number in your call records While you are reviewing the ca...

Page 189: ...d 5 Press Additional features Keypad lock Locking the keypad prevents accidental key presses when you put your phone in the pocket 1 Press and hold LOCK during standby The keypad is locked To unlock the keypad 2 Press UNLOCK UNLOCK is displayed Press OK The keypad is unlocked Screen saver The screen saver comes on when your phone is inactive for 30 seconds in standby The screen saver is a clock th...

Page 190: ...ime you press a key on the phone Confirmation tones are tones that your phone makes when an operation is successful Parking tones are sounded when you place your phone on the base unit for charging To set your handset s ringing melodies and volume 1 Press MENU 2 Select SOUNDS Press OK 3 Select HANDSET Press OK 4 Press to change the volume level Press 5 Press to select the melody 6 Press OK to conf...

Page 191: ...ct EXTRAS Press OK 3 Select BABY MONITOR Press OK 4 Select ON The display shows BABY MONITOR and the option CANCEL To turn Baby Monitor off select CANCEL CONFIRM is shown Select OK Timer The handset will ring after the time you set has elapsed 1 Press MENU 2 Select EXTRAS Press OK 3 Select TIMER Press OK 4 Press to set the HOUR Press 5 Press to set the MINUTE Press 6 Press to set the SECOND 7 Pres...

Page 192: ...firm Your phone returns to normal mode Auto answer Auto answer gives you the convenience of answering a call by just picking up the phone from the base unit or charger You do not need to press any key to answer the call To activate or deactivate auto answer 1 Press MENU 2 Select SYSTEM Press OK 3 Select AUTO ANSWER Press OK 4 Select ON or OFF Press OK Language The handset language can be changed t...

Page 193: ...ly IP addresses contain two kinds of information Network ID Identifies a particular network within the Internet or intranet Host ID Identifies a particular computer or system on the network The first part of every IP address contains the network ID and the rest of the address contains the host ID The length of the network ID depends on the network s class see following section The table below show...

Page 194: ...subnet s network ID is created by borrowing one or more bits from the host ID portion of the address The subnet mask identifies these host ID bits For example consider a class C network 192 168 1 To split this into two subnets you would use the subnet mask 255 255 255 128 It s easier to see what s happening if we write this in binary 11111111 11111111 11111111 10000000 As with any class C address ...

Page 195: ...ting for a password binary The base two system of numbers that uses only two digits 0 and 1 to represent all numbers In binary the number 1 is written as 1 2 as 10 3 as 11 4 as 100 etc Although expressed as decimal numbers for convenience IP addresses in actual use are binary numbers e g the IP address 209 191 4 240 is 11010001 10111111 00000100 11110000 in binary See bit IP address network mask D...

Page 196: ...connected to a network HTTP Hyper Text Transfer Protocol HTTP is the main protocol used to transfer data from web sites so that it can be displayed by web browsers See web browser web site Hub A hub is a place of convergence where data arrives from one or more directions and is forwarded out in one or more directions It connects an Ethernet bridge router to a group of PCs on a LAN and allows commu...

Page 197: ...ion keys 64 bit and 128 bit encryption keys used in WEP wireless security schemes The keys encrypt data over the WLAN and only wireless PCs configured with WEP keys that correspond to the keys configured on the device can send receive encrypted data network mask A network mask is a sequence of bits applied to an IP address to select the network ID while ignoring the host ID Bits set to 1 mean sele...

Page 198: ...sed to connect telephones fax machines modems etc to a telephone port It is a 6 pin connector usually containing four wires RJ 45 Registered Jack Standard 45 The 8 pin plug used in transmitting data over phone lines Ethernet cabling usually uses this type of connector routing Forwarding data between your network and the Internet on the most efficient route based on the data s destination IP addres...

Page 199: ...if so whether to replace addresses on TCP packets only UDP packets only or both twisted pair The ordinary copper telephone wiring used by telephone companies It contains one or more wire pairs twisted together to reduce inductance and noise Each telephone line uses one pair In homes it is most often installed with two pairs For Ethernet LANs a higher grade called Category 3 CAT 3 is used for 10BAS...

Page 200: ...d received by users with access to a private network key Each PC on your wireless network must be manually configured with the same key as your Mitel 1000 in order to allow wireless encrypted data transmissions Eavesdroppers cannot access your network if they do not know your private key WEP is considered to be a low security option Wireless Wireless is a term used to describe telecommunications i...

Page 201: ... Area Connection The Local Area Connection dialog box is displayed with a list of currently installed network items 4 Ensure that the check box to the left of the item labeled Internet Protocol TCP IP is checked and click Properties 5 In the Internet Protocol TCP IP Properties dialog box click the radio button labeled Obtain an IP address automatically Also click the radio button labeled Obtain DN...

Page 202: ...nfirm and save your changes and then close the Control Panel Windows Me PCs 1 In the Windows task bar click the Start button point to Settings and then click Control Panel 2 Double click the Network and Dial up Connections icon 3 In the Network and Dial up Connections window right click the Network icon and then select Properties The Network Properties dialog box displays with a list of currently ...

Page 203: ...turers list box and then click TCP IP in the Network Protocols list box 7 Click OK to return to the Network dialog box and then click OK again 8 You may be prompted to install files from your Windows 95 98 installation CD Follow the instructions to install the files 9 Click OK to restart the PC and complete the TCP IP installation Next configure the PCs to accept IP information assigned by Mitel 1...

Page 204: ...ormation to your PCs If you are a typical user you will not need to assign static Internet information to your LAN PCs because your ISP automatically assigns this information for you In some cases however you may want to assign Internet information to some or all of your PCs directly often called statically rather than allowing Mitel 1000 to assign it This option may be desirable but not required ...

Page 205: ...them in the same subnet as the LAN port Setting up your browser not to use a proxy server 1 Launch Internet Explorer 2 Select Tools Internet Options 3 Select Connections If you have been using a dial up connection ensure the button Never dial a connection is selected 4 Select LAN Settings 5 Under Proxy Server ensure that Use a proxy server for your LAN is unchecked ...

Page 206: ...ernet LED on No Verify that your PC is connected to LAN port 1 2 3 or 4 on the Mitel 1000 using a Cat 5 patch cord or cable Yes Go to d c For a Wireless PC Is the Wireless LED Green No Go to 4 Check your WLAN settings Yes Go to e d Is the DSL LED on steady No The LED is flashing Verify that the ADSL port on the Mitel 1000 is connected to the computer port on the splitter and that the line port on ...

Page 207: ...rovider and confirm that your PPP Username and Password are correct c Can you browse No Go to 3 Check your PC settings 3 Check your PC settings Configuring the PC settings for Windows XP are described below For other operating systems refer to Appendix D Configuring your PCs Click start Click Control Panel Double click Network Connections icon Double click Local Area Connection Under General tab c...

Page 208: ...to c b Is Wireless network enabled No Click Enable or disable the wireless network here Select Enable Click Next Go to c c Make a note of the Network Name d Select Allow Mitel 1000 to select a channel e Select Wi Fi Protected Access WPA on the wireless network Enable SSID Broadcast f Re enter the Pass Phrase and make a note of it g Select Allow any Wireless PCs to connect Confirm changes Restart t...

Page 209: ...der wireless adapters do not support WPA Click start Click Control Panel Double click Network Connections icon Double click Wireless Network Connection Under General tab click Properties Select Wireless Network tab highlight the network name noted in 4c click Properties Under Association tab set Network Association to WPA PSK set Data Encryption to TKIP re enter the Network Key this is the Pass Ph...

Page 210: ...ain Clean the charging contacts with a clean and dry cloth Turn on the handset tone from the Sounds Menu Battery icon remains empty although the handset has charged for 24 hours Handset battery is defective Handset is not placed properly on the base unit or charger Please contact your supplier to purchase a new rechargeable battery Check to make sure the battery icon is scrolling No symbol on the ...

Page 211: ... programming from the programming Featurephone Phone reset Remember the simple phone reset code 739 which can be dialed from any extension phone Caller ID Store is showing answered calls only I want all calls to be shown With Caller ID activated in both the telephone exchange and on the Mitel 1000 you can choose to have all incoming callers telephone numbers added to a Caller ID Store or just the ...

Page 212: ...vided the Featurephone speakers may make a low level noise To stop this program the feature off Do this by selecting the Program key on the Featurephone scroll down and select Background music and select the OFF option Featurephone not working in another extension If the Mitel 1000 system wiring has been extended a Featurephone can only be connected to any of the other hard wired extensions if the...

Page 213: ...lieved by Mitel to be accurate as of the date of its publication is subject to change without notice Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains M MITEL design is a registered trademark of Mitel Networks Corporation All other produ...

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