Mitel SUPERCONSOLE 1000 SX-200, User Manual, Page: 60 / 94

60
SUPERCONSOLE 1000
®
User Guide
Call Monitoring
This feature allows you to monitor another extension user's phone
conversation, either with or without the user's knowledge.
If your system is programmed to notify users that they are being monitored.
they hear a beep when monitoring begins. Users that have a display
telephone also see your name and extension number in the display for the
duration of the call.
When monitoring a call, you can listen to the conversation but you can’t
speak to either party, and they can't hear you. However, you can join the
conversation by forming a three-party conference
A few conditions:
• The system may be programmed to disallow monitoring of any or all
extensions.
• A user can only be monitored from one console or extension at a time.
If you try to monitor someone who is already being monitored, you
receive busy tone and BUSY appears in your display.
• If the user puts the caller on hold, transfers the call, or ends the call,
you are disconnected and your monitoring session ends. Note that the
system can be programmed to allow monitoring to continue while the
call is on hold.
• While you are monitoring, you can’t make or receive calls. Anyone who
calls your telephone while you are monitoring receives busy tone. The
caller can leave a callback, but is unable to camp on or override your
monitoring session. If you want to place an outgoing call, you must first
cancel your monitoring session.
To monitor a a call:
• Dial the Silent Monitoring feature access code followed by the number
of the extension you wish to monitor.
If the user is on a call, INTRUDING followed by the user’s extension
number appears in your display.
If the user is not on the phone, you hear busy tone and the user's
extension number followed by the words IS IDLE are shown in your
display.