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Table of Contents

3

Table of Contents

Chapter 1: Getting Started

Introduction ....................................................................................................... 9
About the Console  ............................................................................................ 9

Before you begin  ......................................................................................... 9
Console Components ................................................................................ 10

Using this Guide  ............................................................................................. 14
Adjusting the Console  ..................................................................................... 15

Selecting the Ringing Output  .................................................................... 15
Turning the New Call Ring Off/On ............................................................. 15
Adjusting the Ringer Volume ..................................................................... 16
Adjusting the Handset and Headset Receiver Volume  ............................. 16
Turning the Console Bell (Ringer) Off/On  ................................................. 16
Switching to Night/Day Service  ................................................................. 16
Setting the Console Language .................................................................. 17
Attendant Console Lockout  ....................................................................... 17

Programming Macros ...................................................................................... 18

Special Function Softkeys ......................................................................... 20
Programming a Macro for Transfer-to-Voice-mail ..................................... 21
Programming a Macro for Last Call Recovery  .......................................... 21

Using a SUPERSET™ PKM48 with the Console  ........................................... 22
Powering the Console ..................................................................................... 22

Chapter 2: Call Handling

Answering Calls  .............................................................................................. 25

New Call Indication  ................................................................................... 26
When Multiple Calls are Waiting  ............................................................... 26

Extending (Transferring) Calls  ........................................................................ 26

Misdialed Numbers  ................................................................................... 27
Reaching a Busy Destination or an Extension with Do Not Disturb
Activated ................................................................................................... 27
Reaching an Extension with an Advisory Message  .................................. 28

Placing Calls  ................................................................................................... 28
Placing a Call on Hold ..................................................................................... 28

Hold Recall ................................................................................................ 29
Hold Pickup  ............................................................................................... 29
Stacked Hold ............................................................................................. 30

Setting up Conferences and Call Splitting  ...................................................... 30
Answering Recalls  .......................................................................................... 31
Answering Intercepts to the Console  .............................................................. 32
Paging from the Console  ................................................................................ 32

PA Paging  ................................................................................................. 32

Summary of Contents for SUPERCONSOLE 1000 SX-200

Page 1: ...USER GUIDE SUPERCONSOLE 1000 Integrated Communications Platform ...

Page 2: ...pment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruc...

Page 3: ...ial Function Softkeys 20 Programming a Macro for Transfer to Voice mail 21 Programming a Macro for Last Call Recovery 21 Using a SUPERSET PKM48 with the Console 22 Powering the Console 22 Chapter 2 Call Handling Answering Calls 25 New Call Indication 26 When Multiple Calls are Waiting 26 Extending Transferring Calls 26 Misdialed Numbers 27 Reaching a Busy Destination or an Extension with Do Not Di...

Page 4: ...gging 40 Multiple Console Operation 41 Centralized Attendant Service CAS 42 Voice mail 42 Door Opener 42 Chapter 3 Using System Functions Viewing System Alarm Information 45 Viewing 911 Call Alarms 46 Setting System Date and Time 47 Canceling All Call Forwarding 48 Canceling All Callbacks 48 Changing DISA codes 48 Setting up System Abbreviated Dialing Numbers 49 Setting up Night Answer Points 50 D...

Page 5: ...ncy and Condition Status 72 Changing Room Occupancy and Condition Status 73 Setting Canceling Wake up Calls 74 Setting Room Call Restrictions 75 Blocking Room to Room Calls 76 Displaying Clearing a Message Register 76 Printing Reports 77 Chapter 7 Reference Telephone Directory 81 Abbreviated Dialing List 82 Class of Service Restriction 83 Console Display Abbreviations 84 Advisory Messages for Disp...

Page 6: ...6 SUPERCONSOLE 1000 User Guide ...

Page 7: ...7 Chapter 1 Getting Started ...

Page 8: ...8 SUPERCONSOLE 1000 User Guide ...

Page 9: ...section also contains information about how to use this guide A note about feature availability The features available on your telephone system have been selected by your company and may not include all the features described in this guide About the Console Before you begin Before operating the console check that the display shows F1 through F0 and the correct time and date Also make sure the hand...

Page 10: ...r the handset or headset that you use the other is for the handset or headset used by the person training or monitoring new attendants The cabling required to connect the console to the telephone system is located at the rear of the console The cables should be connected by a qualified system installer and should not be adjusted by unauthorized personnel ...

Page 11: ...r Cursor Control keys The and keys are used in the following circumstances Backspace Press this key to correct mistakes when dialing extension or trunk numbers or when entering Function key information The other cursor control keys are used along with the key for applications such as Hotel Motel guest service and Customer Data Entry Note The two unlabeled keys next to the Volume keys are reserved ...

Page 12: ...witching the console to Night Service Trunk Group see which trunk groups are busy Phonebook dial by name Cancel clear misdialed information Set Page page extension users using their telephone speakers Release disconnect or transfer calls Page make an announcement over the paging system Block restrict selected extensions guest rooms from calling each other Hold place calls to the console on hold Ho...

Page 13: ...y correspond to the F1 to F0 keys on the consoles To use a softkey function press the F1 to F0 key that corresponds to the display label for that function Console Display During call handling the upper two lines identify the SOURCE or calling party and the DESTINATION or called party The two lower lines labeled F1 to F0 show the current softkey labels For example if F8 is labeled Override pressing...

Page 14: ...g conventions to differentiate between the two types of console keys Fixed keys appear in bold letters for example Answer or Hold Softkeys appear in bold letters within brackets for example BELL ON or CONF Abbreviation Definition DST The DESTINATION called party SRC The SOURCE calling party Appears on either the SRC or DST line to indicate which party is currently connected to the console COS Show...

Page 15: ...second call while the first call is in progress If the New Call Ring is off the only way to know that calls are waiting is by the C W indicator on the console display To turn the New Call Ring off on 1 Press Cancel while holding down the Function key 2 Press the F4 softkey to turn New Call Ring off or on 3 Press the F2 softkey to save the change and exit the menu Note Emergency 911 calls always ri...

Page 16: ...set To adjust the handset and headset receiver volume while a call is in progress and the console is not ringing or while the console is idle Press repeatedly to increase the volume or to decrease it Warning Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level Turning the Console Bell Ringer Off On When the bell is off a flashing Answer key ...

Page 17: ...ge languages 1 Press Function 2 Press LANGUAGE 3 Press the softkey that corresponds to the language you want Attendant Console Lockout You can enter an access code to restrict the capabilities of the attendant console This prevents system tampering via the console when you leave it unattended for example during breaks When the console is locked out it cannot be used to place outgoing trunk calls o...

Page 18: ...vering calls released to the wrong extension You can also use macro keys for one button dialing of frequently called telephone numbers programming macros for other uses is not recommended The two unlabelled keys on the console circled in the illustration below is available for programming as a macro keys You can also reprogram the Trunk Group and Set Page keys and use them as macro keys instead To...

Page 19: ...the CLEAR softkey 4 Clearing macros from keys formerly programmed as Trunk Group or Set Page keys restores their original function 5 Press the SAVE EXIT softkey to complete the programming 6 Select another firmkey to program or press the EXIT softkey to leave programming mode To execute a macro Press the key programmed with the macro you want to execute Tip Write down the keystrokes in case you ex...

Page 20: ...ed call see the next section for details TONES ON Send subsequent digits as DTMF tones Required when programming a macro to transfer calls to voice mail see the next section for details INSERT PAUSE Inserts a 1 5 second pause When the pause ends digits after the pause are dialed You can create a longer pause by pressing the INSERT PAUSE softkey multiple times TRUNK FLASH Inserts a flash for furthe...

Page 21: ...n unanswered extension recalls you can press the macro key to transfer the caller to the extension s voice mailbox Programming a Macro for Last Call Recovery You can program a macro key to recover a call you transferred to the wrong extension To successfully recover the call you must press the macro key while the extension is still ringing Also you cannot have started another action such as dialin...

Page 22: ... display for better viewing under a wide range of lighting conditions Power for the display is supplied by an AC adapter included with the console The adapter also powers the console printer port and the optional PKM48 modules Use only the supplied AC adapter Part Number 700063020 to power the console When line extension is the indicator is Idle Off Busy On Ringing Slow Flash On Hold Fast Flash No...

Page 23: ...23 Chapter 2 Call Handling ...

Page 24: ...24 SUPERCONSOLE 1000 User Guide ...

Page 25: ...side trunk call by pressing LDN 1 Listed Directory Number 1 or an internal extension call by pressing DIAL 0 The following softkey prompts can accompany an incoming call RECALL INTERNAL DIAL 0 PRIORITY 0 NIGHT ANS LDN 1 LDN 2 LDN 9 or any pre programmed customer specific information for example your company may choose to display Line 1 instead of Ldn 1 The INTERNAL softkey indicates calls to a spe...

Page 26: ... do not ring the console even with the New Call Ring turned on The only way to tell that calls are waiting is by the C W indicator on the console display The console can be programmed at the system level to provide a single burst of tone at regular intervals when calls are waiting When Multiple Calls are Waiting You cannot answer a new call until the one you are engaged in is transferred disconnec...

Page 27: ...nect the destination so that you can dial a new one Press Release to camp the caller on to the busy destination or disconnect the source For an explanation of camp on see page 86 If the transfer is not allowed you will hear a beep tone and CANT will show on the display Press OVERRIDE to break into the busy extension For more information on using Override see page 36 Press SEND MSG to send a messag...

Page 28: ...age 85 See also Setting Clearing Advisory Messages on page 58 Placing Calls To place a call 1 Dial the destination number using the dialpad keys The dialed number appears on the second line of the display 2 After completing the call press Release to disconnect it from the console Placing a Call on Hold You can place up to three calls on hold using the fixed Hold keys If you need to place more call...

Page 29: ...softkey that was used to place the call on hold Hold Recall If a call is left on hold longer than a specified time it returns to the console as a recall The lamp above the Hold key used to place the call on hold flashes and the console beeps once to indicate a recall at Hold 1 twice for Hold 2 three times for Hold 3 and four times for calls on hold at any of the softkey Hold slots To answer the re...

Page 30: ...ng up Conferences and Call Splitting When you are setting up a call between two parties you may want to conference the call speak with both parties at the same Once you establish the conference you can speak privately to either party by splitting the conference To conference a call 1 Start with a call involving one of the parties you want to include in the conference 2 Call the other party 3 Press...

Page 31: ...ected to the extension s voice mailbox if available To answer a No Answer recall 1 Press Answer or RECALL 2 Inform the caller that the destination is not answering 3 Do one of the following Press RING AGAIN to redial the same destination Dial a new destination and then press Release Press Cancel to disconnect the Source party To answer a Busy recall 1 Press Answer or RECALL 2 Inform the caller tha...

Page 32: ...g When you answer the call the display will show the reason for the interception DND INT for calls to an extension with Do Not Disturb activated ILL INT for illegal number dialed VAC INT for vacant unassigned number dialed Paging from the Console TwoThree types of paging are available from the console Public Address PA Paging and Extension Paging Public Address PA Paging Extension Paging and Park ...

Page 33: ... busy the display shows Busy on the second line Press OVERRIDE to interrupt the page in progress 4 Release Page Extension Paging Extension Paging allows you to page extension users using their telephone speakers This feature is available only for paging telephones that are programmed as key system telephones You can use Extension Paging to page a specific extension Directed Page multiple extension...

Page 34: ...r the extension or Page Group number Park and PA Page After a call is parked the called party must enter a Paging Zone number 0 9 To park a call and perform a page 1 Press PARK PAGE 2 Do one of the following Enter the extension number to page Select one of the displayed paging options All PA Zones Group Page All Set Page PA Zone Num Group PA All Set PA 3 For zone paging enter the two digit PA Zone...

Page 35: ...g Message Waiting on an Extension If an extension is busy or the user does not answer you can send a notice to let the user know a message is waiting at the console You can also cancel messages you left at an extension To set or cancel Message Waiting on a ringing or busy extension 1 Press SEND MSG to set Message Waiting or CLEAR MSG to clear it MSW appears next to the extension information on the...

Page 36: ... will remain connected to the conversation until you release the OVERRIDE softkey If you are overriding an extension with DND active you will hear ringing 2 Press Cancel or Release to disconnect the console from the busy extension If the busy extension hangs up while you are pressing OVERRIDE you will hear fast busy tone and the display will show Hung Up instead of Busy Redialing the Last Number Y...

Page 37: ...all calls are completed press SERIAL CALL and then Release Using Tone Signaling You may have noticed that when you dial a number at the console you do not hear any of the tones or pulses normally associated with telephones This is because the console communicates with the rest of the telephone system using a different type of signaling However there are times when telephone equipment either in or ...

Page 38: ...ring night bells or some other night answering point These calls can still be answered from the console even though they do not ring the console bell The night answer point is programmed at the system level If required you can change the night answering point for individual trunks from the console For more information see page 50 To answer a call when the console is in Night Service Press NIGHT BE...

Page 39: ...l and the digits the paged party must dial to retrieve the call To park a call Press SYSTEM PARK To return to the caller if all park orbits are in use Press Cancel To retrieve a parked call Dial the Call Park Retrieve Feature Access Code and then dial the Park Orbit Number To re park the call Press PARK AGAIN The PARK AGAIN softkey is only available immediately after you answer the call Call Park ...

Page 40: ... the system for new ones The system can store a maximum of 2000 logs You can also turn off call logging at an extension to conserve log space while the user is away from the office To view the number of call logs in use in the system 1 Press Function 2 Press the ATT FNCTION softkey 3 Press the CALL LOGS softkey To view and optionally delete an extension user s call logs 1 Press Function 2 Press th...

Page 41: ...o the attendant returns only to the console that initially handled the call 2 Transparent Operation With transparent operation all consoles operate the same way Recalls return to all consoles not just to the console that originally handled the call The consoles are also given privileges to read or cancel messages left at an extension by other extension users or the attendant For more information a...

Page 42: ...e system does not affect the operation of the console If a call is answered by such a system you may be prompted to enter an access code or an identification number Before responding to the prompt you must turn on tone signaling using the TONES ON softkey For more information see Using Tone Signaling on page 37 Door Opener Door Opener allows an extension user to operate a third party door opener W...

Page 43: ...43 Chapter 3 Using System Functions ...

Page 44: ...44 SUPERCONSOLE 1000 User Guide ...

Page 45: ...le 3 Record all the alarm information Press MORE to display additional information or other alarms if any The Alarm indicator will continue to flash until all alarm messages have been displayed Contact your communications department 4 Press EXIT The system may be programmed to raise an alarm when an extension is left off hook without a call too long If so programmed the console will ring with no c...

Page 46: ...Emergency Call alarm message 1 Press Function 2 Press ALARM 3 Press SHOW 911 The display shows 4 Record the number of the extension from which the 911 call originated If additional 911 calls were made press MORE to view them To delete the 911 alarm press CLEAR 5 Contact the appropriate emergency services 6 Press EXIT If an attendant console is in Attendant Console Lockout state you can still acces...

Page 47: ...e using four digits hh mm For example for 9 30 enter 0930 5 Press PM if applicable PM appears only if the system is set to 12 hour format and the hour entered is in the range 01 12 6 Press SET SET appears only if the time has been entered correctly You can use the key to make corrections 7 Press EXIT To set the date 1 Press Function 2 Press ATT FUNCTION 3 Press SET DATE 4 Enter the current date in...

Page 48: ... For more information see page 55 Canceling All Callbacks You can cancel Callback messages on all extensions in the system To cancel Callbacks on all extensions 1 Press Function 2 Press ATT FUNCTION 3 Press MORE 4 Press CAN ALL CBK Changing DISA codes You can change the DISA Direct Inward System Access code that outside callers must dial to access system features To change the DISA access code 1 P...

Page 49: ...1 Press Function 2 Press ATT FUNCTION 3 Press ABBR DIAL 4 Enter a three digit index number from 000 to 999 Press to delete entry errors and then enter the correct number 5 Press PRIVATE to not display the number when dialed 6 Press ENTER 7 Press CANCEL to change the existing number 8 Enter the new number Include the outside line access code e g 9 and an area code if applicable You can insert pause...

Page 50: ...tion can be an extension an attendant console directory number an LDN number on a console a hunt group or a Night Bell directory number 8 Press SET to confirm the new number or EXIT to exit without making changes Displaying the System Identification A System Identification number may be assigned to your PABX This number appears on Station Message Detail Reporting SMDR and traffic measurement repor...

Page 51: ...extension number and the system software version 1 Press Function 2 Press IDENTITY Accessing Applications The Application function is primarily used by maintenance personnel or someone responsible for doing Customer Data Entry CDE Access to these functions requires a password To access the Application function 1 Press Function 2 Press APPLICATION Your Communications Department will give you furthe...

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Page 53: ...53 Chapter 4 Using Extension Functions ...

Page 54: ...54 SUPERCONSOLE 1000 User Guide ...

Page 55: ...he console are considered external To set or cancel Call Forwarding on an extension 1 Press Function 2 Press ATT FUNCTION 3 Press STATIONS 4 Dial the number of the extension for which you want to set or cancel Call Forwarding If you dial an invalid number press CLEAR NO 5 Press CALL FWD 6 Do one of the following Press INTERNAL to set or cancel call forwarding of internal calls Press EXTERNAL to se...

Page 56: ...ge 36 Setting Clearing Message Waiting You can notify extension users that a message is waiting for them at the console When the user returns and calls the console the display shows MSW to indicate that there is a message waiting for that extension Use this feature if you know that the person you are trying to contact is out of the office If you know that the person is in the office use the Callba...

Page 57: ...ress Function 2 Press ATT FUNCTION 3 Press STATIONS 4 Dial the extension number 5 Press READ MSG The absence of READ MSG on the display means that you are not authorized to read or clear messages other than those you have left The display shows the number of messages at that extension the extension number of the user that left the message and when the message was left 6 Do one of the following Pre...

Page 58: ... Press SET UP MSG The display shows 5 Do one of the following Press ON to activate the currently displayed message Press NEXT until the message you want to leave appears and then press ON to activate the message If the extension has an Advisory Message active the message will appear on the display You can either press OFF to clear the message or replace it with another one by pressing NEXT until t...

Page 59: ...sion can neither make nor receive calls To busy out an extension 1 Press Function 2 Press ATT FUNCTION 3 Press STATIONS 4 Dial the extension number 5 Press BUSY OUT If the display shows BUSY instead of IDLE the extension is in use and will not be taken out of service until it becomes idle 6 Do one of the following Press SET to busy out the extension Press CLEAR to return the extension to service ...

Page 60: ...eone who is already being monitored you receive busy tone and BUSY appears in your display If the user puts the caller on hold transfers the call or ends the call you are disconnected and your monitoring session ends Note that the system can be programmed to allow monitoring to continue while the call is on hold While you are monitoring you can t make or receive calls Anyone who calls your telepho...

Page 61: ... To form a three party conference with the user and the other party Press the CONF key To end the monitoring session Press EXIT Note If you wish to continue monitoring after exiting the conference you must set up the monitor again ...

Page 62: ...62 SUPERCONSOLE 1000 User Guide ...

Page 63: ...63 Chapter 5 Using Trunk Functions ...

Page 64: ...64 SUPERCONSOLE 1000 User Guide ...

Page 65: ...s its Class of Service COS and Class of Restriction COR 6 Press EXIT Viewing Trunk Group Busy Status You can check the status of trunk groups to see which ones are busy A maximum of 20 groups can be displayed at one time either when the console is idle or during call handling To check the status of trunk groups 1 Press Trunk Group to view the first 20 trunk groups The display shows for example The...

Page 66: ... number 5 Press ENTER 6 Press ATT ACCESS 7 Do one of the following If the trunk is free as indicated by dial tone dial the outside number If the trunk is busy either press FORCED RLS to clear the trunk of the call or press and hold down OVERRIDE to barge into the call Both parties will hear a long beep before you enter the conversation Trunks that are designated as dictation trunks M MM leads and ...

Page 67: ...or the system You can busy out an idle trunk or one that is in use Afterwards you can return the trunk to service To busy out a trunk or return a trunk to service 1 Press Function 2 Press ATT FUNCTION 3 Press TRUNKS 4 Enter the trunk number 5 Press BUSY OUT 6 Do one of the following Press SET to busy out the trunk Press CLEAR to return the trunk to service ...

Page 68: ...68 SUPERCONSOLE 1000 User Guide ...

Page 69: ...69 Chapter 6 Hotel Motel Features ...

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Page 71: ...xample This display shows that room 4321 is vacant and dirty the maid is in the room and only internal calls are allowed 4 Do any of the following Press CLR REG to clear the message register count See page 76 Press NO DISTB to set Do Not Disturb and block incoming calls Press SEND MSG to set or CLEAR MSG to clear the message waiting indicator on the room phone Press SET WAKE UP to set or CLR WAKE ...

Page 72: ...ms by occupancy and condition status 1 Press Function 2 Press GUEST ROOM The display shows 3 Press the softkey that corresponds to the rooms you want to display for example to display all vacant and clean rooms press VAC CLEAN RM 4 Press MORE to display the next 10 rooms matching the specified states If a printer is attached to the console you can print a list of all vacant or occupied rooms For m...

Page 73: ...ber not necessary if you are already connected to the room 4 Press STATUS 5 Press the softkey that corresponds to the states you want to set for example to change a room from vacant to occupied press OCCUPIED Occupancy Condition Vacant Occupied Reserved Guaranteed Clean Dirty Maid To Inspect Out of Service Note The Maid status can only be changed from the room by dialing a code Your system may be ...

Page 74: ...uest room If a printer is attached to the console a report may print each time you set change or cancel a wake up call To set or cancel a wake up time while connected to the guest room 1 Press SET WAKE UP 2 Enter the time using four digits hh mm For example for 6 30 enter 0630 3 Do one of the following Press SET to set the time as AM Press PM to set the time as PM PM only appears if the system clo...

Page 75: ...ment System 1 Press Function 2 Press GUEST ROOM 3 Dial the room number 4 Press STATUS 5 Do one of the following Press INTERNAL to allow internal calls only Press LOCAL to allow internal and local calls Press LONG DIST to allow internal local and long distance calls Note Some display sets can set their own timed reminder The above procedures will also clear or change a reminder already set by the u...

Page 76: ...ons department for further information To block room to room calls Press Block The lamp above the Block key lights and stays lit until blocking is canceled Displaying Clearing a Message Register The message register is a record of all external calls placed from a guest room telephone You can display and clear a room s message register while the console is idle or while connected to the guest room ...

Page 77: ...ters room status and automatic wake ups Each audit has its own format and some are printed automatically For example when a wake up call is set changed or canceled the printer automatically records it To print a report 1 Press Function 2 Press GUEST ROOM 3 Press AUDITS The display shows 4 Select the report you want to print 5 Press EXIT ...

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Page 79: ...79 Chapter 7 Reference ...

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Page 81: ...Reference 81 Telephone Directory Name Number POLICE FIRE HOSPITAL TROUBLE WITH EXTENSION OR CONSOLE ...

Page 82: ...82 SUPERCONSOLE 1000 User Guide Abbreviated Dialing List Index Number Identity ...

Page 83: ...50 of each although most companies use only a few To help you answer questions from users who may be having problems with the system you may want to record a brief description of the most common COSs and CORs For example COS 1 might mean Allows only local calls and COR 10 might be No long distance calls after 6 PM Your communications department can give you the required details COS COS NAME ALLOWS...

Page 84: ...ong Distance CAN Cancel LDN Listed Directory Number CBK Callback LOC Local CDE Customer Data Entry MSG Message CLR Clear MSW Message Waiting COR Class of Restriction OCC Occupied COS Class of Service RCL Recall C W Call Waiting REG Register DD MM YY Day month year RLS Release DISA Direct Inward System Access RM Room DISTB Disturb RS Room Status or Restricted Outgoing Calls DND Do Not Disturb SER S...

Page 85: ...can change these messages and program seven more for system wide use Keep a record of any changes and additions For instructions on setting these messages from the console see page 58 Message Number Message 01 IN MEETING 02 OUT OF TOWN 03 ON VACATION 04 OUT ON A CALL 05 OUT TO LUNCH 06 GONE FOR THE DAY 07 GONE HOME 08 IN TOMORROW 09 10 11 12 13 14 15 ...

Page 86: ...phone service for customers in a geographical area Class of Restriction COR When the system is programmed the extensions and trunks are assigned to different Classes of Restriction A COR controls the outgoing call capabilites of the extension or trunk For example an extension can be assigned a COR that prevents it from making outside calls other than with the assistance of the operator Class of Se...

Page 87: ...single key Instead of repeating the keystrokes each time you want to perform a task you can press the macro key to execute all the keystrokes at once PABX Private Automatic Branch Exchange Telephone switching system for private use by a company Recall A call which returns to the console after being transferred to a busy or unanswered extension Software The routines programs and instructions requir...

Page 88: ...ed is busy 14 Special Busy Tone Heard when the extension you called has Do Not Disturb activated 15 Ringback Tone Heard when the destination you dialed is ringing 16 Not used 17 Reorder Tone Error Tone Heard when a feature is not available to you or not in your Class of Service or when you dial an invalid number 18 Conference Heard when a new person joins a conference call 19 Call Waiting Tone Cam...

Page 89: ...ne after you dial the trunk access code 29 Override Warning Tone Heard by all parties in a conversation when someone overrides intrudes into the call 30 Privacy Release Tone Heard when privacy is released on a telephone and the new member joins the call 31 Auto Answer Call End Tone Heard by a user that has a telephone in Auto Answer mode when the calling party hangs up 32 Attendant Error Tone Hear...

Page 90: ...90 SUPERCONSOLE 1000 User Guide Trunk Identification Trunk Number Identity ...

Page 91: ...d cancelling on individual extensions 55 call logging 40 Call Monitoring 60 call parking 39 call restrictions for guest rooms 75 call splitting 30 Callback about 27 canceling on all extensions 48 leaving at an extension 27 Camp on definition 86 Cancel key 12 canceling Advisory Messages 58 all Call Forwarding 48 all callbacks 48 Call Forwarding on individual extensions 55 Do Not Disturb on individu...

Page 92: ...strictions 75 changing occupancy and condition status 73 displaying and clearing Message Register 76 listing rooms by occupancy and condition status 72 printing status 77 wake up calls 74 H hardware definition 86 Hold Hold 4 key 29 keys 12 pickup 29 placing calls on 28 recall 29 retrieving calls on hold 28 stacked 30 Hunt Group definition 87 I identity console 51 system 50 intercepts to console 32...

Page 93: ...g by occupancy and condition status 72 S Serial Call 37 service switching to Day Night 16 taking extensions in or out 59 taking trunks in or out 67 Set Page key 12 Set Paging 33 software version displaying 51 software definition 87 Spanish console language 17 splitting conferences 30 stacked hold 30 SUPERSET PKM48 using 22 system alarms viewing and clearing 45 identification displaying and changin...

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