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Mitel Mediatrix Model M, Hardware Installation Manual

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Mitel Mediatrix Model M Hardware Installation Manual Download Page 26

GX Gateway Hardware Installation Guide

 

26

 

 

 

Troubleshooting

 

Locating the Product Serial Number

 

Before you start 

    

Warning

: 

Make sure your unit is powered off.

 

Steps 

1) 

Flip the unit. The serial number is located underneath the unit.

 

 

     

Caution: 

Use with internal Ethernet cable only.

 

     

Warning

: 

Make sure your unit is powered off before flipping it over. Make sure all your 

cables are well connected.

 

 

2) 

Flip the unit and power the unit. 

 

 

Summary of Contents for Mediatrix Model M

Page 1: ...GX Gateway Hardware Installation Guide March 23 2020 ...

Page 2: ...means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation Trademarks The trademarks service marks logos and graphics collectively Trademarks appearing on Mitel s Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation MNC or its subsidiaries collectively Mitel or others Use of the Trademarks is p...

Page 3: ...aracteristics 11 Getting Started 12 Installation Check List 12 Package Check List 13 Cleaning Instructions 13 Mounting Tools andEquipment 13 Connectors and Indicators 14 Installing the Mitel GX Gateway 18 Installing the Unit on a Flat Surface 19 Connecting the Telephony Cables 19 Connecting the Mitel GX Gateway Using a DHCP Server 20 Connecting the Mitel GX Gateway Using a Static IP Address 21 Ver...

Page 4: ...e and Economic Development Canada ISED Disclaimer 35 CE Marking 35 RoHS China 35 Other Disclaimers 36 FXOCard StandardsofComplianceand Disclaimers 37 FXO Card Supported Standards 37 FXO Card FederalCommunications Commission FCC Disclaimer 37 FXOCard Innovation ScienceandEconomicDevelopmentCanada ISED Disclaimer 38 PRI T1 E1 J1Card StandardsComplianceand Disclaimers 39 PRI T1 E1 J1 Card Supported S...

Page 5: ... Danger Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning Warning The earth ground cable must be firmly and securely connected to the grounding screw on the back of the Mitel GX Gateway and an appropriate grounding point in your site the earth ground cable must remain tightly secured at all times during service...

Page 6: ...perating at a voltage exceeding 300 V between conductors or is subject to lightning strikes Warning The Mitel GX Gateway must be installed on a circuit equipped with a breaker so that you can easily power the unit off if required Warning Hazardous network voltages may be present in PRI and FXO cables Always disconnect the cables from the Mitel GX Gateway first to avoid possible electric shock Netw...

Page 7: ...nits i e 40ºC The Mitel GX Gateway should never be used to temperatures greater than the recommended maximum operating temperature Any damage occurring in such environmental conditions will void the warranty Keep your Mitel GX Gateway clear and dust free during and after installation Locate the emergency power off switch for the room in which you are working Then if an electrical accident occurs y...

Page 8: ...ä varoitusmerkki merkitsee vaaraa Olet tilanteessa joka voi johtaa ruumiinvammaan Ennen kuin työskentelet minkään laitteiston parissa ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista Averrtissement Ce symbole d avertissement indique un danger Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels Avant de tra...

Page 9: ...nto familiarize se com os perigos relacionados com circuitos eléctricos e com quaisquer práticas comuns que possam prevenir possíveis acidentes Aviso Este símbolo de aviso significa peligro Existe riesgo para su integridad física Antes de manipular cualquier equipo considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimientos estándar de prevención de accidentes...

Page 10: ...reater than the maximum operating temperature recommended by Mitel for the use of its units i e 40ºC The Mitel GX Gateway should never be used to temperatures greater than the recommended maximum operating temperature Any damage occurring in such environmental conditions will void the warranty Humidity lower than 85 and non condensing Do not install the Mitel GX Gateway in a location exposed to di...

Page 11: ... be installed in such a way not to present a trip hazard to personnel working in the vicinity of the equipment Keep cables away from Sources of electrical noise such as radios transmitters and broadband amplifiers Power lines Fluorescent lighting fixtures Liquids or moisture Heat sources Mitel GX Gateway Characteristics Parameter Description Dimensions Height 4 4 cm 1 75 in Width 48 3 cm 19 in Dep...

Page 12: ... Voltage Installation site pre power check completed Mounting tools and equipment available Additional equipment available Mitel GX Gateway received Regulatory compliance and safety information received Software version verified Rack desktop mounting of chassis completed Initial electrical connections established Cable length limits verified Initial configuration performed Initial operation verifi...

Page 13: ...e and thinner as they can damage the unit s casing For resistant markings wet a cloth with a mild detergent wring well and then wipe off Use a dry cloth to dry the surface Mounting Tools andEquipment Tools Screwdriver as required for attaching brackets to rack ESD wrist strap Earth groundcable Warning The earth ground cable should be the same size 18 AWG minimum as the earth cable of the provided ...

Page 14: ...RJ 45 cable for PRI and BRI connections RJ 11 cable for telephony connections Connectors and Indicators Note The Mitel GX Gateway is highly customizable in the sense that it may have one or several types of cards or none Therefore the following images may not exactly represent your Mitel GX Gateway ...

Page 15: ...FF Lines idled and unlocked Yellow steady ON Lines in use and unlocked Yellow blinking yellow 1 cycle per second 50 duty Locked 8 IN USE Amber steady ON Indicates that the PRI port is in use OFF Indicates that the PRI port is not connected 9 LINK Green steady ON Indicates that the PRI port is well connected OFF Indicates that the PRI port is not connected 11 ERROR TROUBLE Red steady ON Indicates t...

Page 16: ...fault known values Refer toRESET DEFAULT Button p 28 Connectors and cards Connectors cards Description 5 USB USB connector 6 SYNC IN 8 KHz TDM synchronisation pulse input 7 SYNC OUT 8 KHz TDM synchronisation pulse output 10 PRI card with PRI port RJ 48 connector for ISDN PRI connectivity 12 ETH1 A 10 100 1000 BaseT Ethernet RJ 45 connector for access to a LAN WAN or computer This port is by defaul...

Page 17: ...GX Gateway Hardware Installation Guide 17 16 BRI card with 4 BRI ports 4 x RJ 48C connectors for BRI connectivity Description 1 POWER 1 connector 2 Power switch 3 Grounding screw ...

Page 18: ...fore performing this procedure you must first read and understand the Safety Recommendations listed in this document Note Note or take a picture of your unit s serial number before starting the installation and place the card stickers of the cards not factory installed Refer to Locating the Product Serial Number p 26 Steps 1 Install the unit on a flat surface or in an equipment rack Refer toInstal...

Page 19: ...ure an adequate earth ground connection has been made between the grounding screw on the back of the Mitel GX Gateway and an appropriate grounding point in your site Warning Adequate earth grounding connection of the Mitel GX Gateway is mandatory to avoid any damage or injuries 2 Wear an ESD wrist strap ensuring it makes good contact with your bare skin 3 Attach the ESD wrist strap end to an earth...

Page 20: ...ake sure the circuit breakers of power sources used to power the Mitel GX Gateway are OFF 6 Make sure the provided AC power cord is connected into the POWER connector located on the back of the Mitel GX Gateway and in an appropriate AC electrical outlet 7 Connect a 10 100 1000 BaseT Ethernet RJ 45 cable into the ETH1 connector of the Mitel GX Gateway 8 Connect the other end of the cable to a route...

Page 21: ... unpainted bare metal spot of a grounded equipment rack 4 Make sure the unit s power switch is OFF 5 Make sure the circuit breakers of power sources used to power the Mitel GX Gateway are OFF 6 Make sure the provided AC Power Cord is connected into the POWER connector located on the back of the Mitel GX Gateway and in an appropriate AC electrical outlet 7 Connect a 10 100 1000 BaseT Ethernet RJ 45...

Page 22: ...connected to the LocalArea Network LAN i e ETH2onmostdevices usethe192 168 0 10IPaddress IfyourMitel GX GatewayisconfiguredtouseaDHCPserverwithIPv4 usetheprovidedDHCP server IPaddress b Enter public as your username and leave the password field empty Note The public username account has administrator rights Note You can also use admin as a username and administrator as password c Click Login 2 Con...

Page 23: ...MDIX detection meaning that they adapt to the type of cables connected to them The Auto MDI MDIX feature only works when the unit are configured in auto detect mode which is the default mode Pin Name Description TIA EIA 568A TIA EIA 568B 1 Bl_DA Tx Bi directional pair A Transmit white green white orange 2 Bl_DA Tx Bi directional pair A Transmit green orange 3 Bl_DB Rx Bi directional pair B Receive...

Page 24: ...two pairs of wires one pair for transmission and the second pair for reception It is wired so that pins 1 and 2 are on one twisted pair and pins 4 and 5 are on a second pair according to common wiring standards which meet the TIA EIA 568A and 568B requirements Note The Mitel GX Gateway PRI ports can be used as a T reference point but not as U reference points 2 wire Never connect a U PSTN line or ...

Page 25: ...233standards Caution Use standard telecommunication cables with a minimum of 26 AWG wire gauge Note The Ringer Equivalence Number REN is 0 1 for each individual FXO port of the unit Note The maximum standard FXS cable length is 450 m The RJ 11 pair of wires is wired so that pins 3 and 4 are connected to the Ring and Tip which meets the EIA TIA IS 968 and CS 03 Issue 8 Part III requirements Pin Fun...

Page 26: ...rt Warning Make sure your unit is powered off Steps 1 Flip the unit The serial number is located underneath the unit Caution Use with internal Ethernet cable only Warning Make sure your unit is powered off before flipping it over Make sure all your cables are well connected 2 Flip the unit and power the unit ...

Page 27: ... contact the unit via SNMP SNMP service not activated Credentials do not grant access Unable to make calls although cards appear in the Management Interface Hour and date are not synchronized required by certificates LED Patterns LED state Description All LEDs cycling from left to right individually blinking 1 cycle per second 33 duty A firmware pack is being downloaded into the unit and written t...

Page 28: ...aultbutton will generate different actions depending on the amount of time the button is held IMPORTANT It is the LED pattern that will indicate the action that is being applied to the unit The action will occur more or less rapidly depending on the platform LED Pattern Action Comment Power1 blinking all other LEDs OFF Restarts the Mitel GX Gateway No changes are made to the Mitel GX Gateway setti...

Page 29: ... the configuration has been modified to solve the problem that required the partial reset it is important to disable the Rescue Network Interface to make sure that you are no longer working in the Rescue Network Interface Performing a partial reset on a new unit will not modify the configuration as it has not yet been modified to your needs However a partial reset performed on a unit already in us...

Page 30: ...Rights User s from profile are restored with their factory rights ServicesAaaType table Each service will be configured to use Local authentication and no accounting mechanism CLI EnableTelnet Disable TelnetPort 23 EnableSsh Enable SshPort 22 InactivityTimeOut 15 HOC ManagementInterface Rescue SNMP Port 161 EnableSnmpV1 Enable EnableSnmpV2 Enable EnableSnmpV3 Enable Web ServerPort 80 SecureServerP...

Page 31: ...ters and services are modified refer to Partial Reset Do not forget to perform the Disabling the Rescue Interfacestep Disabling the Rescue Interface By default the Rescue interface is disabled However after a partial reset the rescue interface is enabled Important The Rescue interface is bound to the unit s WAN port ETH1 The IP address of the Rescue interface is 192 168 0 1 IPv4 or an IPv6 Link Lo...

Page 32: ...ent FirmwareUpgrade Viathe Command Line Interface oftheMitel GX Gateway byusingthe fpu defaultsetting parameter Performing a Factory Reset Information The Factory reset alters any persistent configuration data of the Mitel GX Gateway Steps 1 Insert a small unbent paper clip into the hole of the Reset Default button located on the Mitel GX Gateway Note Do not release theReset Defaultbutton before t...

Page 33: ...cy approvals and other compliances Anatel European Union CE mark Declaration of Conformity UL mark FCC NOM IFETEL Safety standards UL 60950 1 2nd Edition 2014 10 14 CAN CSA C22 2 No 60950 1 07 2nd Edition 2014 10 IEC60950 1 2005 2ndEdition Am1 2009 Am2 2012withallnational deviations EN60950 1 2006 A1 2010 A11 2009 A12 2011 A2 2013 NOM 019 SCFI 1998 Emissions EN61000 3 2 2014 EN61000 3 3 2013 FCC p...

Page 34: ...d to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help IMPORTANT Modifications Any modifications...

Page 35: ...le essential requirements of Directives 2014 30 EC and 2014 35 EC European parliament EMC and LVD directives is given Any unauthorized modification of the product voids this declaration For a copy of the original signed Declaration Of Conformity please contact Media5 at the above address RoHS Declaration OfCompliance This Mitel GX Gateway is in compliance with the Council Directives 2011 65 EC on ...

Page 36: ...GX Gateway Hardware Installation Guide 36 Other Disclaimers Altitude of Operation 2000 m above sea level Only use in non tropical climate regions Use only at altitudes no more than ...

Page 37: ...contains among other information the FCC Registration Number Ringer Equivalence Number REN and USOC jack type for this equipment You must upon request provide this information to your telephone company The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your telephone number is called In most but not all areas ...

Page 38: ...mpany may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs This device is equipped with an USOC RJ 11C connector FXOCard Innovation ScienceandEconomicDevelopm...

Page 39: ...ype for this equipment You must upon request provide this information to your telephone company If your telephone equipment causes harm to the telephone network the Telephone Company may discontinue your service temporarily If possible they will notify you in advance but if advance notice is not practical you will be notified as soon as possible You will be informed of your right to file a complai...

Page 40: ...mic Development Canada technical specifications Product DisposalInstructions This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of along with commercial or household waste at the end of its working life For appropriate disposal and recycling instructions contact your local Mitel provider The Waste of Electrical and Electronic Equip...

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