T
ROUBLESHOOTING
26
This section covers minor problems with scanner operation. For major problems or damage, or if a
problem continues to reoccur frequently, contact your dealer or a Minolta service facility.
The computer will not start up after
connecting the scanner.
Symptom or message
The scanner does not appear in the
import list of an application.
Confirm the DiMAGE Scan Utility plug-in has been
placed in the application’s plug-in import folder, see
the DiMAGE Scan Utility manual.
Turn off the computer and any devices in the SCSI or
IEEE (FireWire) chain. Check the scanner cable and
power cord are connected correctly and the dip
switches are in the correct position for the interface.
Solution
The scanner indicator lamp is off
and the unable-to-establish-connec-
tion message appears
Turn on the scanner and restart the computer.
The setup-remove-holder message
appears.
Eject the film holder and click the OK button. Wait for
the DiMAGE Scan Utility to open before inserting the
film holder.
Indicator lamp is red.
Confirm the optic locking screw is removed from the
lock position on the bottom panel of the scanner (p. 7).
If the screw is removed and the lamp is still red, con-
tact a Minolta service facility.
The set-film message appears.
Confirm film has been loaded into the holder.
The set-film-holder message
appears.
The holder in the scanner and the film type selected in
the main window of the DiMAGE Scan Utility do not
match. Change the holder or film type option.
The insufficient-memory message
appears.
Increase the memory allocation for the host applica-
tion. If multiple images have been selected for scan-
ning, close and relaunch the application.
The setup-remove-holder message
appears when no holder is in the
scanner.
The scanner lamp must be replaced. Contact a
Minolta service facility.
Scanning time is unusually long.
With Windows 98 or Me operating systems, scanning
images larger than 950MB can cause long scanning
times. Change the input resolution to reduce the file
size, see the DiMAGE Scan Utility manual. With
Macintosh, scanning time can be reduced by opening
the utility through an image-processing application.
