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Frequently Asked Questions
50
Other problems
Problem
Possible cause and solution
The door to the Freezer
Zone will not open be-
cause it has been
opened and closed too
many times in succes-
sion.
This is not a fault. The suction caused by opening
and closing the door is preventing the door from
opening. Wait approx. 1 minute and then try again.
It should now open without force.
Food has frozen to-
gether or to the wall.
The food packaging was not dry when loaded in the
freezer.
Use a blunt instrument (such as a spoon handle) to
carefully pry them apart.
The external walls of
the appliance feel
warm.
This is not a fault. The warmth created by the evap-
orator is used to prevent condensation.
The floor of the refriger-
ator section is wet.
The drain hole is blocked.
Clean the condensate channel and the drain hole.