Problem
Possible cause
Remedy
Tea or lipstick stains
have not been
completely removed
The wash temperature of
the selected programme
was too low.
Select a programme with a
higher wash temperature.
The bleaching effect of
the detergent used is too
low.
Use detergent containing
chlorine.
White residue is visible
on cutlery and crockery,
clouding occurs on
glassware; film can be
wiped off
Not enough rinse aid was
used.
Increase the dosage,
see “Before using for the
first time”.
There is no salt in the salt
reservoir.
Add reactivation salt,
see “Before using for the
first time”.
The salt reservoir cap
was not correctly
screwed on.
Replace it making sure it
screws back on correctly.
The level at which the
water softener is
programmed is too low.
Adjust to a higher setting,
see “Before using for the
first time”.
Phosphate-free detergent
was used.
Try detergent containing
phosphate.
Smearing appears on
glassware and cutlery,
there is a bluish sheen
on the surface of
glassware; film can be
wiped off
The rinse aid dosage is
set too high.
Reduce the dosage, see
“Before using for the first
time”.
Glassware is dull and
discoloured; film
cannot be wiped off
The water hardness
selector in the wash
cabinet is incorrectly set.
Set it to the correct
setting, see “Before using
for the first time”.
There is no remedy for
already damaged
glassware.
Glassware is not
dishwasherproof. The
surfaces are affected.
There is no remedy.
Purchase glassware
which is dishwasher-
proof.
Problem solving guide
48
