Frequently Asked Questions
85
Problem
Possible cause and solution
Drink preparation has
been cancelled.
There is a problem with the water intake.
Check whether the intake hose is kinked or the tap
is not turned on completely.
The water tank has emptied during drink preparation,
but
Main water - On
is selected and the coffee system
is not connected to the water supply.
Then check the water setting (see "Settings - Main
water").
If the water tank or milk flask becomes empty while a
drink is being made, the message
Water tank empty.
Continue? Yes / No
will appear in the display after the
water tank has been refilled and put back in the ma‐
chine. If you do not confirm this message with
Yes
within 5 minutes, preparation will be cancelled.
The descaling program
was started uninten‐
tionally.
The descaling program cannot be stopped once the
OK button has been tapped.
Descaling must be continued through to completion.
This is a safety precaution to make sure the machine
is descaled correctly. This is important for the longev‐
ity and functional efficiency of your coffee system.
Descale the coffee system (see "Descaling").
Loud noises are heard
during the descaling
program.
This is not a fault.
These noises occur when water is flushed through
the machine at a high pressure.
Please wait
or
Preheating
is
permanently visible in
the display. No drinks
can be prepared.
Main Water: On
is probably selected and the coffee
system is not connected to the water supply.
Fill the water tank.
Then check the water setting (see "Settings - Main
water").
The display lights up
but the coffee system
does not heat up and
no drinks are made.
The Demo mode of the coffee system has been acti‐
vated.
Deactivate the Demo mode (see "Settings - Demo
mode").