167-000560B 10/15 ©2015 Midtronics, Inc. All rights reserved.
Corporate Headquarters
Willowbrook, IL USA
Phone:
1.630.323.2800
Canadian Inquiries
Toll Free:
1.866.592.8052
Midtronics b.v.
European Headquarters
Houten, The Netherlands
Serving Europe and Africa
Phone: +31 30 68 68 150
Midtronics India
Mumbai, India
Phone: +91 22 27564103/1513
Asia/Pacifi c (excluding China)
Contact Corporate Headquarters
Phone: +1 630 323 2800
Midtronics China Offi ce
China Operations
Shenzhen, China
Phone: +86 755 23741010
www.midtronics.com
@midtronics
PATENTS
This product is made by Midtronics, Inc., and is protected by one or more U.S. and foreign patents. For specific patent information,
contact Midtronics, Inc. at +1 630 323-2800.
LIMITED WARRANTY
Midtronics products are warranted to be free of defects in materials and workmanship for a period of one (1) year from date of
purchase. Midtronics will, at our option, repair or replace the unit with a re-manufactured unit. This limited warranty applies only to
Midtronics products, and does not cover any other equipment, static damage, water damage, overvoltage damage, dropping the unit,
or damage resulting from extraneous causes including owner misuse. Midtronics is not liable for any incidental or consequential
damages for breach of this warranty. The warranty is void if owner attempts to disassemble the unit or to modify the cable assembly.
SERVICE
To obtain service, contact Midtronics at 866-592-8052. Have your model and serial numbers ready. This first step is critical as we will
trouble-shoot the problem(s) over the phone, and many problems are resolved during this step. If the problem cannot be resolved,
then the Customer Service Agent will issue you a Return Material Authorization (RMA). This number becomes your tracking number.
The final step is to return the unit to Midtronics freight prepaid (you pay), to the attention of the RMA number obtained.
In USA:
Midtronics, Inc.
Attn: RMA # xxxxx (this is the RMA number that you must obtain from Midtronics)
7000 Monroe St.
Willowbrook, IL 60527
In Canada:
Midtronics c/o FTN (FTN is Fed-ex Trade Networks –this is NOT a Midtronics facility)
Attn: RMA # xxxxx (this is the RMA number that you must obtain from Midtronics)
7075 Ordan Drive
Mississauga, ON L5T1K6
Midtronics will service and return the unit using the same type of service as received. If Midtronics determines that the failure was
caused by misuse, alteration, accident, or abnormal condition of operation or handling, purchaser will be billed for the repaired
product and it will be returned freight prepaid with shipping & handling charges added to the invoice. Midtronics products beyond
the warranty period are subject to the repair charges in place at that time. Optional re-manufacturing service is available to return
our products to like-new condition. Out-of-warranty repairs carry a 3-month warranty. Re-manufactured units purchased from
Midtronics are covered by a 6-month warranty.
