CFEWH SERIES 2
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Three phase | INSTALLATION Manual © Mar 2022 | MicroHeat Technologies Pty LTD Page
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MicroHeat Warranty
WARRANTY FOR MICROHEAT TECHNOLOGIES PTY LTD CONTINUOUS FLOW ELECTRIC HOT WATER HEATER (CFEWH) SERIES.
For the
MicroHeat Technologies Pty Ltd Continuous Flow Electric Water Heater SERIES (“CFEWH”), MicroHeat will repair or, if necessary
, at its sole
discretion, replace the CFEWH, which falls within the Warranty Periods and Territory specified below, subject to the w
arranty conditions and the
warranty exclusions.
Warranty Period within Australia, New Zealand and Papua New Guinea is 3 years from the date of purchase by the consumer as de
fined by the
Competition and Consumer Act 2010 (Cth).
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
It is the responsibility of the consumer to provide proof of purchase within the Territory.
WARRANTY CONDITIONS
1.
This warranty is applicable only for CFEWH appliances.
2.
The CFEWH must be installed in accordance with the MicroHeat CFEWH Installation Instructions, to be supplied with the CFEWH water
heater, and in accordance with all relevant statutory and local requirements of the Country or State in which the CFEWH is installed.
3.
Where a failed component or CFEWH is replaced under warranty, the balance of the original warranty period will remain effective. The
replaced part or CFEWH does not carry a new warranty.
4.
Where a failed component or CFEWH is replaced or repaired under warranty, MicroHeat will incur all associated costs. However, where the
CFEWH is installed outside the boundaries of a metropolitan area to be defined by MicroHeat or further than 35 km from an Accr
edited
Service Agent, the cost o
f transport, insurance and travelling costs between the nearest MicroHeat Accredited Service Agent’s premises and
the installed site shall be the owner’s responsibility.
5.
Where the CFEWH is installed in a position that does not allow safe, ready access, the cost of accessing the site safely, including the cost of
additional materials handling and/or safety equipment, shall be the owner’s responsibility.
6.
The warranty only applies to the CFEWH and therefore does not cover any plumbing or electrical parts supplied by others and not an integral
part of the CFEWH, e.g. pressure limiting valve; tempering valves; isolation valves; shut off valves; electrical switches; electrical cabling;
pumps or fuse.
7.
The benefits of this warranty are in addition to other rights and
remedies of the consumer under laws in relation to the goods and services to
which the warranty relates.
8.
The CFEWH must be sized to supply the hot water in accordance with the guidelines in the MicroHeat CFEWH literature.
PROCEDURE FOR HONOURING WARRANTY
1.
To initiate a claim for a warranty against defects, the consumer shall contact:
MicroHeat Technologies Pty Ltd
20 Pickering Road
MULGRAVE VIC 3170
AUSTRALIA
Phone: +61 1300 981 325
2.
The process will then follow the MicroHeat Product Warranty Flow Chart to assess whether the product is under warranty.
WARRANTY EXCLUSIONS
Repair and replacement work will be carried out as set out in the MicroHeat warranty. However, the following exclusions may cause the
MicroHeat warranty to become void and may incur a service charge and/or cost of parts:
1.
Accidental damage to the CFEWH or any component, including: Acts of God; failure due to misuse, abuse, fire or flood damage; in
correct
installation; damage as the result of transportation, removal or storage; attempts to repair the CFEWH other than by a MicroHeat Accredited
Service Agent, the MicroHeat Service Department or a repairer not approved by MicroHeat.
2.
Where it is found there is nothing wrong with the CFEWH water heater; where the complaint is related to circumstances where there is no
flow of hot water due to faulty plumbing; where water leaks are related to plumbing and not the CFEWH or CFEWH components; whe
re
there is a failure of electricity or water supplies; where the supply of electricity or water does not comply with relevant standards, codes or
acts, MicroHeat may then charge the consumer a nominal service charge if inspection reveals no fault with the CFEWH unit or its installation.
3.
Where the CFEWH or CFEWH component has failed directly or indirectly as a result of excessive water pressure in excess of 10bar; incorrect
pressure limiting valves; incorrect tempering valve settings; temperature input in excess of 85ºC and/or excessive thermal input; blocked
outlet; corrosive atmosphere; foreign matter in the water supply; or ice formation in the pipe work to or from the CFEWH water heater.
4.
Where the CFEWH is located in a position that does not comply with the MicroHeat CFEWH Installation Instructions or relevant statutory
requirements, causing the need for major dismantling or removal of cupboards, doors or walls, or use of special equipment to bring the
CFEWH to a serviceable position.
5.
Repair and/or replacement of the CFEWH due to the effects of either corrosive water or water with a high chloride or low pH level caused by
unnatural circumstances or when the CFEWH has been connected to a water supply with water conductivity levels that are outside the range
of water conductivity outlined in the Installation Instruction Manual.
Subject to any rights you have under Australian Consumer Law or other statutory provisions to the contrary, this warranty excludes any and all
claims for damage to furniture, carpets, walls, foundations or any other consequential loss either directly or indirectly due to leakage from the
water heater, or due to leakage from fittings and/or pipe work of metal, plastic or other materials caused by water temperatur
e, workmanship or
other.
