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Carry-In Warranty
14.
Carry-In Warranty
The following Warranty is conditional that the relevant Microcare product has been installed by an
approved Microcare Installer, the required paperwork has been submitted to Microcare and that the
Client is in receipt of our acknowledgement of this. Our products are innovative pieces of equipment
and incorrect installation has been the overriding cause of failure in the past. No exception to this
condition will be considered.
Microcare warrants its full range of products against defects in workmanship and materials, fair wear and tear
accepted, for a period of 3 (three) years from the date of collection for all equipment and is based on a carry-in
basis. Where the installation of the product makes it impractical to carry-in to our workshops, Microcare
reserves the right to charge for travel time and kilometres travelled to and from the site where the product is
installed.
During this warranty period, Microcare will, at its own discretion, repair or replace the defective product free of
charge. This warranty will be considered void if the unit has suffered any physical damage or alteration, either
internally or externally, and does not cover damages arising from improper use such as, but not exclusive to:
• Reverse of battery polarity.
• Inadequate or incorrect connection of the product and/or of its accessories.
• Mechanical shock or deformation.
• Contact with liquid or oxidation by condensation.
• Use in an inappropriate environment (dust, corrosive vapour, humidity, high temperature, biological
infestation)
• Breakage or damage due to lightning, surges, spikes or other electrical events.
• Connection terminals and screws destroyed or other damage such as overheating due to insufficient
tightening of terminals.
• When considering any electronic breakage except due to lightning, reverse polarity, over-voltage, etc.
the state of the internal control circuitry determines the warranty.
This warranty will not apply where the product has been misused, neglected, improperly installed, or repaired
by anyone else than Microcare. In order to qualify for the warranty, the product must not be disassembled or
modified. Repair or replacement are our sole remedies and Microcare shall not be liable for damages, whether
direct, incidental, special, or consequential, even caused by negligence or fault. Microcare owns all parts
removed from repaired products. Microcare uses new or re-conditioned parts made by various manufacturers
in performing warranty repairs and building replacement products. Microcare repairs or replaces a part of a
product; its warranty term is not extended. Removal of serial numbers may void the warranty.
All remedies and the measure for damages are limited to the above.
Microcare shall in no event be liable for
consequential, incidental, contingent or special damages, even if having been advised of the probability of
such damages. Any and all other warranties expressed or implied arising by law, course of dealing, course of
performance, usage of trade or otherwise, including but not limited to implied warranties of merchantability and
fitness for a particular purpose, are limited in duration to a period of 3 (three) years from the date of purchase.
Life Support Policy
As a general policy, Microcare does not recommend the use of any of its products in life support applications
where failure or malfunction of the Microcare product can be reasonably expected to cause failure of the life
support device or to significantly affect its safety or effectiveness. Microcare does not recommend the use of
any of its products in direct patient care. Microcare will not knowingly sell its products for use in such
applications unless it receives in writing assurances satisfactory to Microcare that the risks of injury or damage
have been minimised, the customer assumes all such risks, and the Liability of Microcare is adequately
protected under the circumstances.
Caution
While all care is taken by us to dispatch goods with adequate packaging, Microcare is not responsible for any
damaged caused to products after they have left our premises. Semi-sealed batteries have to be transported
upright and must not be put on their side. Please ensure that your transport company or delivery team is
aware of the sensitivity of the products they are collecting.
