Troubleshooting
Symptom
Possible cause and remedy
Satellite cannot be
found, or no signal
Example: Astra1 19° East
Key 1 (presetting: “ARD“)
Key “INFO“ (“ARD“, FR11837)
Signal AND quality are both at 0%
Direct vertical reflector towards south.
Turn some millimetres to the left, wait approx. 3 seconds
and repeat until signal AND quality are displayed.
With a signal of approx. 60%, the black background will
disappear and the TV image will be displayed.
For another satellite please select a current channel
from the pre-programmed channel list and then press
the “INFO” key.
No LED is
illuminated
The external power pack and/or the 12V cable are not
connected.
Connect the external power pack and/or the 12V cable
to the mains supply and to the receiver.
The antenna is not directed towards the satellite.
Direct the antenna properly.
No sound or image,
but receiver menus
are displayed
No signal (with symbol).
Check the cable connection from LNB to the receiver
and from the receiver to the connected equipment.
Direct the antenna.
The system is not connected properly.
Check connection of the SCART cable
The red LED and the
green channel
location on the
receiver are lit, TV
set does not show
any image.
The TV set is not in AV mode.
Switch the TV set to the respective AV input.
The antenna is not directed exactly towards the
satellite.
Direct the antenna more precisely. For this purpose,
use the “Info” key on the remote control. The signal
strength will be displayed for directing the antenna
properly.
Poor image, blocking
error, formation of
small blocks, sound
stops
The LNB is defective. Replace the LNB.
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