16
Poor picture quality:
Make sure your reception systems are correctly installed and connected correctly to the
•
receiver.
Install the antenna in an obstacle-free place.
•
Keep the power and the antenna cable for the satellite apart from each other.
•
Check the signal levels and adjust your antenna if the level is too low. The signal level may
•
be affected by weather conditions.
Change the satellite dish for a larger one as this will increase the signal levels received.
•
Replace the LNB with a lower noise factor in cases where the noise factor is too high or
•
replace it with a new one in case it is damaged or out of order.
Remote control doesn’t work:
The top end of the remote control should point directly towards the receiving part of the
•
product.
Remove and reinsert the batteries in the remote control.
•
Replace the batteries in the remote control for a new set.
•
11 - Error message
Message
Possible causes
Solutions
No Signal
The satellite dish is not
pointing at the satellite.
Adjust dish alignment.
Signal is too weak.
Increase the LNB voltage or
connect a signal amplifier.
Satellite dish is too small.
Change to a larger dish.
Wrong antenna setting.
Set the antenna correctly.
“Service is unavailable” or
“No Such Service”
The channel has a signal, but
no audio or video is provided.
Confirm whether the
channel is currently on air.
The channel has not been
deleted by broadcasting
company.
Remove the channel from
the channel list and check
for new transponder details.
The channel is for data
broadcasting.
The channel can only be
viewed with the appropriate
model that supports data
channels.
Service is scrambled
The channel is encrypted.
The channel can only be
viewed with the appropriate
model that supports data
channels.
Channel Locked
The channel is locked by the
user.
Input the default password
“0000” or the password set
previously.
