METRON Duo(+), User Manual, Page: 23 / 24

21 Warranty
Warranty
Limited Warranty
METRON warrants its product to the original consumer purchaser that it will repair or replace any product that is
deemed defective for the following terms:
Two (2) years
from date of purchase on all components.
To be eligible for repair or replacement under this warranty, the product in question must be sent back to
METRON within the warranty period and the original consumer purchaser must comply with the following
conditions:
•
The product thereof must not have been modified or altered in any way by an unauthorized source.
•
The product thereof must have been used in accordance with the user manual.
This limited warranty does not cover:
•
Damage due to improper use.
•
Damage done by incorrect setting.
•
Accidental or intentional damage.
•
Misuse, abuse, corrosion, or neglect.
•
Product impaired by severe natural conditions, such as excessive hail storms, lightning strikes, tornadoes,
flooding, ice or other natural occurrences.
•
Damage due to improper packaging on return shipment.
Any and all labor charges for troubleshooting, removal or replacement of the product are not covered by this
warranty.
All shipping costs regarding repair or replacement of the product is to be pre-paid by the customer.
Returning Devices
In case you return the device to METRON for repair, please use the original packaging or a suitable, safe transport
container.
Revision 5 2/2022