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15 Terms of guarantee
15.1 Period of guarantee
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5 years guarantee on the general construction of the fireplace
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2 years guarantee on the ventilating system and thermal contact
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2 years guarantee on the gas supply valve, control and remote control
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2 years guarantee on the cast-iron fins
The guarantee only applies to construction faults.
The
guarantee period starts on the date mentioned on the invoice.
The invoice is the only legal proof of guarantee.
The renewal or remounting of parts under guarantee does not extend the total guarantee period.
The guarantee is limited to the simple exchange of parts that have been declared defective by our technical
department excluding all damages due to the inability to use the fireplace. Transport costs, travel expenses and
installation costs are at the user’s expense.
All cases of guarantee must be settled though the dealer.
15.2 Exclusion
Damage or defects due to the improper compliance with the installation and operating instructions are not covered
by the guarantee.
The guarantee expires in case of poor maintenance of the fireplace, accident or disaster due to a cause foreign to
the fireplace or in case of repair by a non-competent person.
The guarantee expires in case of application of internal changes or when the fireplace is being renovated.
Are not covered by the guarantee:
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Damage to glass and seals.
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Damage to the decorative material located in the combustion chamber.
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Damage resulting from transport, storage and installation.
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Use of non-original Metalfire parts and electrical and electronic components that have not been
approved by Metalfire.
15.3 Reservation
Me bvba reserves the right to change its appliances, brochures, installation and operating manuals at any
time and without prior notice.
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