COPYRIGHT © 2003 MERIT INDUSTRIES, INC.
P
ROBLEM
C
ORRECTIVE
A
CTION
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"DISK BOOT FAILURE"
This message indicates the motherboard is not receiving data from the hard drive
and has locked up.
•
Check the IDE ribbon cable connections to the motherboard and hard drive.
•
Check the power to the hard drive. It should have +5 volts, +12 volts, and
ground.
•
Move the hard drive IDE cable to the secondary IDE port on the motherboard
to test the board. If the game does not lock up, there is a motherboard failure
and the board should be sent for repair. The game will work with the IDE cable
in the secondary IDE port, but the Head 2 Head games will be missing and the
screen will say “Emerald” instead of “FORCE”.
•
If the problem persists, call Merit Customer Service 1-800-445-9353.
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“QUANTUM FIREBALL,
SMART FAILURE
DETECTED, BACK UP
HARD DRIVE”
•
The self-diagnostics on the hard drive has detected an error. The hard drive will
have to be replaced.
•
If the problem persists, call Merit Customer Service 1-800-445-9353.
•
“ERROR READING
DRIVE C”
This message can be caused by the hard drive or in some program versions, a coin
jam while the game is turned on.
•
Turn the game off.
•
Locate DS 1, position 8 and turn it on.
•
Turn on power to the cabinet. This will start the hard drive checksum test,
which should take about 20 minutes to complete.
•
When the hard drive passes the test it will display a “CHECKSUM GOOD”
message and continue to boot up into the game attract screens. This
indicates a coin jam.
•
When the hard drive fails the test, the game will lock up with a
“CHECKSUM ERROR” message, which will stay on the screen until the
power is turned off. In this case, the hard drive will have to be replaced.
•
If the problem persists, call Merit Customer Service 1-800-445-9353.
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“CRITICAL ERROR
ABORT RETRY FAIL” –
or “BAD COMMAND OR
FILE NAME” error
•
Try reloading the program onto the hard drive with a set of update CD’s
compatible with the security key. If it will not accept the download, replace the
hard drive.
•
If the problem persists, call Merit Customer Service 1-800-445-9353.
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the screen does not
display FORCE it has
MAXX, and the H2H
category is missing
•
When the game is turned on, it will check the type of touchscreen controller,
motherboard and hard drive. If one of these does not match with FORCE
hardware, the game will power up and display “MAXX” on the screen and it will
not have the H2H category.
•
The IDE cable from the hard drive must be connected to the primary IDE port
on the motherboard. When it is connected to the secondary IDE port, the
screen will display “MAXX” and not have the H2H category.
•
If the problem persists, call Merit Customer Service 1-800-445-9353.
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game will not download
C D
•
Make sure the CD is installed correctly, with the logo facing up.
•
Check for scratches or a defective disc.
•
Try a different set of CDs.
•
If you’re downloading a CD set, make sure each disc is of the same revision.
•
If the problem persists, call Merit Customer Service 1-800-445-9353.
Merit Industries, Inc.
Megatouch Combo Jukebox™ Troubleshooting Guide continued
PM0378-07 MEGATOUCH COMBO JUKEBOX™ OWNER’S MANUAL 39