COPYRIGHT © 2003 MERIT INDUSTRIES, INC.
40 MEGATOUCH COMBO JUKEBOX™ OWNER’S MANUAL PM0378-07
NOTE: You can view a log of operations performed by the jukebox by accessing
the Diagnostic screen from the Jukebox Operator menu. If the jukebox has experi-
enced a problem, follow the instructions on the TELEPHONE DIAGNOSTIC. See
the list below for other troubleshooting issues.
Merit Industries, Inc.
Megatouch Combo Jukebox™ Troubleshooting Guide continued
P
ROBLEM
P
OSSIBLE
C
AUSE
C
ORRECTIVE
A
CTION
•
TouchTunes®
button does not
appear in the Main
Menu and Touch -
Tunes® icon does
not appear in the
Game Menu.
•
The Single Board Computer
(SBC) is not properly
connected to the game.
•
The SBC experienced an error
(a “Check Diagnostics”
message will appear a the
bottom of the screen).
•
A song did not finish
downloading.
•
Make sure the cable between the game
and the Ethernet hub is properly
connected.
•
MegaTunes™ only:
•
In MAXX™ games without Unicorn
boards, make sure you properly followed
the steps outlined in the MegaLink® kit
when linking the game to the
MegaTunes™ unit.
•
Enter the Diagnostic screen from the
Jukebox Operator Menu and follow the
on-screen instructions.
•
Reboot the machine.
If the problem persists, call TouchTunes
Technical Support: 1-888-711-JUKE.
•
unit cannot connect
to the server
•
The unit failed to communicate
with the TouchTunes server.
•
A period of inactivity has
caused the unit to lose
communication with the server.
•
There is a problem with the
phone line.
•
Follow these steps until the problem is
solved:
1. Activate the Jukebox Operator menu.
2. Touch Diagnostic to see the results of
the last call to the server. If you see an
error message, follow the i nstructions
on the screen. The problem could
simply be a matter of the unit needing
to reconnect with the server via the
CALL NOW button.
3. Check that the phone line is functioning
properly.
If the problem persists, call TouchTunes
Technical Support: 1-888-711-JUKE.
•
“ERROR: Modem
rejected
initialization string.”
•
The modem could not be
initialized because it rejected
the initialization string.
•
Call TouchTunes Technical Support: 1 -
888-711-JUKE.
•
“ERROR: Modem is
not responding.”
•
The modem could not be
initiali zed because it is not
responding. This may be
caused by one of the following:
§
The modem card is not
properly seated.
§
The modem card is defective.
•
Follow these steps to re-seat the modem
card in the SBC:
1. Remove the screw that holds the card
in place.
2. Place the connector on the bottom of
the card in line with its socket on the
motherboard.
3. Place a thumb on the front and back of
the card and press down firmly on the
card until it is securely seated in its
socket.
4. Replace the screw.
If the problem persists, call TouchTunes
Technical Support: 1-888-711-JUKE.
•
“ERROR:
Authentication
failed.”
•
Authentication failed.
•
The jukebox will automatically retry to
authenticate.
If the problem persists, call TouchTunes
Technical Support: 1-888-711-JUKE.
