Meridian M3900 series Installation And Administration Download

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Functional description

Page 29 of 86

M3900 Series Telephones Description, Installation and Administration

Note: The system administrator can configure four of the bottom six
Fixed Feature Keys (Make Busy, Not Ready, Supervisor and
Emergency) to Feature Keys that suit the business needs of the Call
Center user.

Figure 5
M3905

Message Waiting Light/
Incoming Call Indicator

LCD Display

Goodbye
Hold

Volume Control Bar

Fixed Feature Keys

Programmable
Feature Keys
(Self-labeled)

Navigation Keys

Supervisor

Quit

Copy

Supervisor
Observe Key

LED

Programmable Line/
Feature Keys
(Self-labeled)

LED

Not Ready

Emergency

Headset

In-Calls

Make Busy

Mute

553-9043

Summary of Contents for M3900 series

Page 1: ...sted and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules and the radio interference regulations of Industry Canada These limits are designed to provid...

Page 2: ......

Page 3: ...dard 4 00 This is a global document and is up issued for X11 Release 25 0x Document changes include removal of redundant content references to equipment types except Options 11C 51C 61C and 81C and re...

Page 4: ...Page 4 of 86 553 3001 216 Standard 4 00 April 2000...

Page 5: ...parameters for the Corporate Directory 16 Virtual Office 16 Display based Expansion Module 17 Flash Download 17 Language selection during software installation 17 General features 18 Feature keys 19...

Page 6: ...Print M3900 firmware versions found on the system disk 41 Configure parameters for System wide Flash Download 42 New commands in LD 32 to support the Flash Download feature 44 M3900 Series key descri...

Page 7: ...ry Connection Module ACM 67 Accessory keying 68 To install the Analog Terminal Adapter 69 To install Personal Directory PC Utility software 72 To install the Key based Expansion Module 73 To install t...

Page 8: ...Page 8 of 86 Contents 553 3001 216 Standard 4 00 April 2000...

Page 9: ...dian Digital Telephones Other documentation For more information refer to the following documentation Digital Telephone Line Engineering 553 2201 180 Spares Planning 553 3001 153 Equipment Identificat...

Page 10: ...Page 10 of 86 Preface 553 3001 216 Standard 4 00 April 2000...

Page 11: ...Messaging 14 Corporate Directory 15 Virtual Office 16 Display based Expansion Module 17 Flash Download 17 Language selection during software installation 17 General features 18 Feature keys 19 M3901...

Page 12: ...ure the M3900 Series Meridian Digital Telephone on page 31 Hardware options on page 57 Installation on page 65 Environmental and safety considerations on page 79 The M3900 Series telephones communicat...

Page 13: ...diately below the display on the M3903 and M3904 telephones are referred to as Soft Keys The function or features accessed by these keys varies dependent on the features configured for the telephone w...

Page 14: ...ssage from one M3900 telephone to another M3900 telephone when a user makes a call to that telephone The user on a M3903 or M3904 set enters the Set to Set message text at the telephone Set to Set Mes...

Page 15: ...re enabled When Set to Set Messaging is active the caller hears an audible tone and the Set to Set Message appears on their display The caller then hears ringback and the call goes to voice messaging...

Page 16: ...ffice Host telephone where the Virtual Office Worker is logged in Both the M3903 and M3904 can be configured as Host Terminals however a Virtual Office Worker is required to login to a Host Terminal t...

Page 17: ...irmware from the Meridian 1 to a single M3900 Series telephone or to a range of M3900 Series telephones For X11 Release 25 this feature is applicable to M3902 M3903 M3904 and M3905 telephones Flash Do...

Page 18: ...ftware Conversion Procedures 553 2001 320 for information on software installation General features The specific characteristic of the five models of the M3900 Series telephones is found on the follow...

Page 19: ...relabeled with the assigned feature The Fixed Feature Keys appear on the telephone with text or icon labels Telephones with icon labels are only available in specific market areas Table 2 Fixed Featur...

Page 20: ...ll Center Make Busy M3905 Call Center Call Supervisor M3905 Call Center Answer Agent M3905 Call Center Activity Code M3905 Call Center Answer Emergency M3905 Call Center Table 2 Fixed Feature Key text...

Page 21: ...ser with 12 line feature keys accessible on the six keys Soft Keys self labeled The Soft Keys self labeled are the three M3902 or four M3903 M3904 and M3905 keys located below the display on the M3900...

Page 22: ...7 M3905 key description on page 54 M3901 Entry Telephone The features of the M3901 include one line Directory Number DN capability five programmable features Fixed Feature Keys Line Feature Hold Good...

Page 23: ...ptions Message Transfer Goodbye Hold Smart Mute and Volume control two lines by twenty four character display area Group Listening on hook dialing support for an amplified headset one accessory port h...

Page 24: ...labeled that change functionality depending on the features available or the application in use Handsfree calling with LED Fixed Feature Keys Goodbye Message Call log including Redial List Application...

Page 25: ...3903 553 8625 Mute Message Waiting Light Incoming Call Indicator LCD Display Goodbye Hold Volume Control Bar Context Sensitive Soft Keys self labeled Navigation Keys Options Quit Copy Handsfree Key LE...

Page 26: ...labeled that change functionality depending on the features available or the application in use Handsfree Calling with LED Fixed Feature Keys Options Message Directory Log including Redial List Applic...

Page 27: ...4 Message Waiting Light Incoming Call Indicator LCD Display Goodbye Hold Volume Control Bar Fixed Feature Keys Context Sensitive Soft Keys self labeled Navigation Keys Options Quit Copy Handsfree Key...

Page 28: ...nteractive Soft Keys self labeled that change functionality depending on the features available or the application in use Fixed Feature Keys with LED Headset Supervisor Emergency Not Ready Make Busy I...

Page 29: ...r and Emergency to Feature Keys that suit the business needs of the Call Center user Figure 5 M3905 Message Waiting Light Incoming Call Indicator LCD Display Goodbye Hold Volume Control Bar Fixed Feat...

Page 30: ...Page 30 of 86 Functional description 553 3001 216 Standard 4 00 April 2000...

Page 31: ...rd for the M3900 Series telephone 38 Configure the Virtual Office Flexible Feature Codes 39 Print a list or count of Virtual Office telephones 40 Configure the Virtual Office Phantom loop 40 Print dat...

Page 32: ...nd Set to Set Messaging on page 37 LD 32 Clear Personal Directory Password for M3900 set on page 38 LD 57 Configure the Flexible Feature Codes for the Virtual Office feature on page 39 LD 97 Configure...

Page 33: ...or M3904 telephones only support the Host Terminal and the Virtual Terminal feature Note 2 If the M3901 M3902 or M3905 are configured as a Virtual Terminal the error message SCH0099 is output Note 3 M...

Page 34: ...including key number 31 1 allows configuration of up to and including key number 53 2 allows configuration of up to and including key number 75 Display based Expansion Module accessory configuration...

Page 35: ...ble voice data denied FLXA Flexible voice data allowed required if ATA equipped STSD Set to Set Messaging Denied M3903 M3904 STSA Set to Set messaging Allowed M3903 M3904 CRPD Corporate Directory Deni...

Page 36: ...page 47 M3903 key description on page 48 M3904 key description on page 51 M3905 key description on page 54 MTAD Meridian 1 Time and Date The system puts a block on the time date key on all the M3900 S...

Page 37: ...Directory and the Set to Set Messaging CLS aaaa Class of Service options where aaaa ADD Automatic Digit Display default for M3903 and M3904 VCE DTA Voice Terminal Data Terminal FLXD Flexible voice da...

Page 38: ...for M3900 set Prompt Response Description CPWD l s c u Change Directory Password Terminal number l loop address s shelf address c card address u unit address Note This change command allows the system...

Page 39: ...block information Remove data block information Exit data block overlay program TYPE FFC Flexible Feature Codes data block CODE VTLN ALL CR FFC for logging a Virtual Terminal onto a Host Terminal Eve...

Page 40: ...phones CUST xx xx yy CR xx Designates a customer number xx yy Designates a range of customer numbers CR Carriage return prints all customers FEAT aaaa 3900 DCFW aaaa Designates a feature mnemonic 3900...

Page 41: ...equested terminal type s List Terminal Numbers of the requested terminal type s TYPE xxxxx 3903V 3904V 3903H 3904H TNB Enter appropriate telephone model where xxxxx 3903V M3903 Virtual Terminal 3904V...

Page 42: ...lash Download NO Do not change time intervals default YES Proceed to change time intervals Note 1 Flash Download is automatically paused one hour before virtual midnight see TODR in LD 17 to allow mid...

Page 43: ...ng Prime DN FRCE NO YES CR System wide Flash Download control option NO Conditional default System wide Flash Download via FDLS in LD 32 applies only to an M3900 series set whose flash firmware versio...

Page 44: ...ate FWVU l s c u Query and print the firmware versions currently on an M3900 Series telephone FDLS Initiate system wide flash download to all or a specified type of M3900 Series telephones based on pa...

Page 45: ...splay a complete report on all M3900 Series telephones based on parameters specified in LD 97 The format of the report is as follows TYPE tttt CUST cc PDN ddddddd TN l s c u FW vv Where tttt 3902 3903...

Page 46: ...ial Note The system administrator can configure Keys 1 5 with any feature that does not require a display DAG DWG DSP and RMK Note recommends that all features be used as Auto Dial Note Nortel Network...

Page 47: ...e Directory Number line Note You can configure Key 0 as a Voice Call VCC HotLine HOT Key Single Call Non ringing Private Line Non ringing Multiple Call Non ringing Private Line Ringing or Multiple Cal...

Page 48: ...he keys on the M3903 Figure 8 shows the physical placement of the keys on the M3903 Figure 7 M3902 key positions Table 5 M3903 key description Part 1 of 3 Key Description Key 0 Primary Directory Numbe...

Page 49: ...figured as Speed Call Speed Call System Speed Call Speed Call Controller and System Speed Call Controller Nortel Networks recommends that Key 23 be used for Speed Call features Key 4 15 Not used at th...

Page 50: ...216 Standard 4 00 April 2000 Key 24 Privacy Release Key 25 Charge Account Key 26 Calling Party number Keys 27 31 NUL Figure 8 M3903 key positions Table 5 M3903 key description Part 3 of 3 Key Descrip...

Page 51: ...1 11 Secondary Directory Number or Feature or Auto Dial Note Keys 1 11 cannot be configured as Message Waiting Transfer 3 Party Conference 6 Party Conference Call Forward Ring Again Call Park Ringing...

Page 52: ...k Key 22 Ringing Number Pickup Key 23 Configure as one of the following Speed Call System Speed Call Speed Call Controller System Speed Call Controller Note The above services are not a default featur...

Page 53: ...Digital Telephone Page 53 of 86 M3900 Series Telephones Description Installation and Administration Figure 9 M3904 key positions 553 9128 Key 0 6 Key 1 7 Key 2 8 Key 5 11 Key 4 10 Key 3 9 Key 16 Key...

Page 54: ...The In Calls fixed key and the Primary DN line key are linked together and both represent Key 0 Key 1 4 Secondary Directory Number or Feature or Auto Dial Note Keys 1 4 cannot be configured as Messag...

Page 55: ...t Answer Answer Emergency Call Display Queue DWC used with supervisor or agent telephones Observe agent Ring Agent must have CLS SPV Note Keys 8 11 are prelabeled in the factory they are marked in thi...

Page 56: ...0 April 2000 Key 25 Charge Account Key 26 Calling Party Number Keys 27 31 NUL Figure 10 M3905 key positions Table 7 M3905 key description Part 3 of 3 Key Description 553 9129 Key 0 Key 1 Key 2 Key 3 K...

Page 57: ...ction Accessory Connection Module ACM 59 Alternate key caps for the M3905 60 Analog Terminal Adapter ATA 60 Computer Telephony Integration Adapter CTIA 60 Personal Directory PC Utility 61 Expansion Mo...

Page 58: ...minal Adapter ATA NA Supports Supports Supports Supports Computer Telephony Integration Adapter CTIA NA Supports Supports Supports NA Display based Expansion Module NA NA NA Supports NA Key based Expa...

Page 59: ...the wall transformer separately from your Nortel Networks distributor to power the ACM and or the M3900 accessories Table 9 Accessory compatibility ATA Key based Expansion Module Personal Directory PC...

Page 60: ...lephony Integration Adapter CTIA The Computer Telephony Integration Adapter CTIA along with the TAPI software provides an interface to connect a Personal Computer PC to the M3900 telephone An RS 232C...

Page 61: ...ersonal Computer PC You can download program the PC file directly to the M3904 telephone You can upload read a directory from the M3904 to your PC to modify the directory An RS 232C cable is required...

Page 62: ...eature key labels by selecting Change feature key label from the Options List on the M3904 The Display based Expansion Module is only supported on the M3904 You can attach a maximum of one Display bas...

Page 63: ...3904 and M3905 supports an amplified headset when the headset connects to the handset jack The M3903 M3904 and M3905 have a dedicated headset jack which supports a non amplified headset The M3903 M390...

Page 64: ...Page 64 of 86 Hardware options 553 3001 216 Standard 4 00 April 2000...

Page 65: ...0 Series Meridian Digital Telephones 66 Telephone positions 66 To wall mount the telephone 67 Accessory Connection Module ACM 67 Accessory keying 68 To install the Analog Terminal Adapter 69 To instal...

Page 66: ...l Telephones have several different height selections for the desktop positions To change the telephone position 1 Press the tilt handle located at the top back side of the telephone 2 With the tilt h...

Page 67: ...between the head of the screw and the wall 3 Remove the footstand from the telephone by sliding the footstand down using the plastic hinges about 7 mm 1 4 inch 4 Swing the footstand away from the tele...

Page 68: ...two accessory ports available on the M3903 M3904 and M3905 Note A wall transformer is required to power any accessory cartridges The transformer does not come with the ACM unit Contact your Nortel Ne...

Page 69: ...ptional accessories and their compatibility Make sure you refer to the compatibility chart Table 9 Accessory compatibility on page 59 before you purchase your optional hardware accessories To install...

Page 70: ...interface 4 Plug the transformer into the electrical outlet use only the transformer designed for your ACM accessories 5 Connect the Adapter plug attached to your transformer into the telephone wall...

Page 71: ...ame with your analog device Solid red indicates that the ATA is not operating normally Contact your system administrator Red light off indicates that there is no power going to the ATA or the unit is...

Page 72: ...software The Personal Directory PC Utility provides a faster easier way to create or modify a personal directory You can enter names and numbers into a Personal Directory file on your Personal Comput...

Page 73: ...Utility click on Phone Click on Set port The pull down menu shows available PC ports Com1 Com2 Note The program selects the same port each time until you change it To install the Key based Expansion M...

Page 74: ...connect the second Key based Expansion Module to the side of the first Key based Expansion Module daisy chain them together To install the Display based Expansion Module The Display based Expansion M...

Page 75: ...M3905 Call Center Telephone The Handset Kit is a hardware option for the M3905 Call Center Telephone The handset does not accompany the M3905 Call Center Telephone The handset can be added to the M39...

Page 76: ...Carefully maneuver the cover out from the three bottom slots and rotate the cover to release the two side tabs To install the cradle 1 Hold the cradle in the same position as when you removed the Hoo...

Page 77: ...or Tool with the M3905 Call Center Telephone to remove the programmable keys and replace them with alternate keys customizing your telephone to fit your need Figure 15 Install the alternate key caps A...

Page 78: ...Page 78 of 86 Installation 553 3001 216 Standard 4 00 April 2000...

Page 79: ...d humidity 80 Safety and Electromagnetic Compatibility 81 Headset considerations 82 Line engineering 83 Reference list The following are the references in this section Digital Telephone Line Engineeri...

Page 80: ...range 0 to 50 C 32 to 104 F Relative humidity 5 to 95 noncondensing At temperatures above 34 C 93 F relative humidity limited to 53 mbar of water vapor pressure Storage Temperature range 50 to 70 C 5...

Page 81: ...Description EN 60950 IEC 950 Safety of Information Technology Equipment including Electrical Business Equipment Europe EN 41003 Particular Safety Requirements for Equipment to be connected to Telecom...

Page 82: ...lifier should have a higher setting than the telephone volume control Handsfree Allowed Class of Service is required for the M3903 and M3904 in order for the headset to function properly EMC Radiated...

Page 83: ...gital Telephones use twisted pair wiring on transmission lines determined by the rules in Digital Telephone Line Engineering 553 2201 180 The maximum acceptable loop length is 1067 m 3500 ft assuming...

Page 84: ...Page 84 of 86 Environmental and safety considerations 553 3001 216 Standard 4 00 April 2000...

Page 85: ...all Distribution ACM Accessory Connection Module ATA Analogue Terminal Adapter COS Class of Service CCOS Controlled Class of Service CPM Call Progress Monitor CPND Calling Party Name Display DBA Displ...

Page 86: ...ediate Distribution Frame KBA Key Based Accessory Configuration prompt for Key based Expansion Module LCD Liquid Crystal Display LED Light Emitting Diode lamp MDF Main Distribution Frame MSB Make Set...

Page 87: ...1...

Page 88: ...art 15 of the FCC rules and the radio interference regulations of Industry Canada These limits are designed to provide reasonable protection against harmful interference when the equipment is operated...

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