Mercedes-Benz SL 550 BlueEFFICIENCY, Operator'S Manual

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Vehicle remote malfunction diagnosis
With the vehicle remote malfunction
diagnosis (Vehicle Health Check), the
Customer Assistance center can provide
improved support for problems with your
vehicle. During an existing call, vehicle data
is transferred to the Customer Assistance
center. The customer service representative
can use the received data to decide what kind
of assistance is required. You are then, for
example, guided to the nearest Mercedes-
Benz Service center or a recovery vehicle is
called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
center. You will see the
Roadside
Assistance Connected message in the
COMAND display. If the vehicle remote
malfunction diagnosis is able to be started,
the
Request for vehicle diagnosis
received. Start vehicle diagnosis?
message appears in the display.
X Press
Yes
to confirm the message.
X
If the
Vehicle Diagnosis: Please
switch on ignition.
message appears:
turn the key to position 2 in the ignition
lock.
X If the
Please follow the
instructions received by phone and
move your vehicle to a safe
position.
message appears: follow the
instructions of the customer service
representative.
The message in the display disappears.
If you select
Cancel
, the vehicle remote
malfunction diagnosis is canceled
completely.
The vehicle operating state check begins.
Meanwhile, the
Vehicle diagnosis
activated message appears.
When the check is finished, the
Sending
vehicle diagnosis data...(Voice
connection may be interrupted
during data transfer.)
message
appears. The vehicle data can now be sent to
the Customer Assistance center.
X Press
OK
to confirm the message.
The voice connection with the Customer
Assistance center is terminated.
The
Vehicle Diagnosis:
Transferring data...
appears.
The vehicle data is sent to the Customer
Assistance center.
Depending on what the customer service
representative agreed with you, the voice
connection is re-established after the transfer
is complete. If necessary, you will be
contacted at a later time by another means,
e.g. by E-Mail or telephone.
Further functions of the vehicle remote
malfunction diagnosis include, for example:
R
transfer of service data to the Customer
Assistance center. If a service is overdue,
the COMAND display shows a message
about various special offers at your
workshop.
R
monthly status information E-Mail on oil
level, air pressure, maintenance, brakes,
etc. If applicable, you will receive
information on special offers in the E-Mail.
USA only: this information can also be
called up under "Owners Online" at http://
www.mbusa.com.
Information on the data stored in the vehicle
(
Y
page 32).
Information on roadside assistance
(
Y
page 29).
Downloading routes
Downloading routes allows you to transfer
and save predefined routes in the navigation
system. To do this, an SD memory card must
be inserted into the COMAND system. If no
SD memory card is inserted, you must insert
the card into the card slot on the COMAND
system before saving.
A route can be prepared and sent either by a
customer service representative or via the
mbrace portal on the Internet. Each route can
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Features
Stowage and features