Mercedes-Benz E-Class Convertible, Operator'S Manual

Page: 286 / 498

asks for more detailed information on the
emergency.
R
If the vehicle occupants are not responsive:
an ambulance is sent to the vehicle immedi‐
ately.
Transferred data
During the voice connection to the Customer
Assistance Center, the following data is transfer‐
red:
R
Current vehicle location
R
Vehicle identification number
Emergency call not possible
R
If the mobile phone network is unavailable,
Mercedes-Benz mbrace
®
is not able to make
an emergency call.
A corresponding message appears in the
multimedia system display.
The indicator lamp flashes continuously.
In this case, seek assistance by other means.
Information on the MB Info call
An Info call to the Mercedes-Benz Customer
Assistance Center has been initiated via the
overhead control panel (
→
page 282).
You can find information on the following topics:
R
Mercedes-Benz mbrace
®
activation
R
operating the vehicle
R
nearest authorized Mercedes-Benz Center
R
other products and services from Mercedes-
Benz
Data is transmitted during the connection to the
Mercedes-Benz Customer Assistance Center
(
→
page 284).
Information on the Roadside Assistance call
A Roadside Assistance call to the Mercedes-
Benz Customer Assistance Center has been initi‐
ated via the overhead control panel:
R
the problem with the vehicle is analyzed
using remote diagnosis.
Further information about this can be
obtained at: http://www.mbusa.com
R
a qualified Mercedes-Benz technician carries
out repairs on site and/or the vehicle will be
towed to the nearest authorized
Mercedes-Benz Center.
You may be charged for these services.
Data is transmitted during the connection to the
Mercedes-Benz Customer Assistance Center
(
→
page 284).
Transferred data during a service call
In certain countries you must confirm the data
transfer.
If you make service calls using Mercedes-Benz
brace
®
(USA), transferred data includes the fol‐
lowing:
284 Multimedia system