Mercedes-Benz B-Class Electric Drive W245, Operator'S Manual

Page: 144 / 314

Problems with the charging process
Problem
Possible causes/consequences and M M Solutions
The charge socket flap
cannot be opened.
The charge socket flap is not unlocked.
X
Unlock the vehicle (
Y
page 72).
The SmartKey batteries are discharged.
X
Unlock the vehicle manually using the SmartKey (
Y
page 73).
The charge socket flap is unlocked, but the opening mechanism is
jammed.
X
Lock and unlock the vehicle.
If, after that, the opening mechanism is still jammed:
X
Consult a qualified specialist workshop.
The high-voltage bat-
tery is not being
charged.
A malfunction has occurred during the initialization of the charging
process.
X
Ensure that the charging cable is connected to the electrical
outlet.
X
Remove the charging cable connector from the vehicle socket
and wait 30 seconds; then re-insert it into the vehicle socket.
X
If the problem persists, consult a qualified specialist workshop.
The high-voltage bat-
tery is not charged dur-
ing the charging proc-
ess when connected to
a power socket.
The electrical outlet is faulty.
X
Have the electrical outlet checked to test if it is functioning
properly.
or
X
Use a different electrical outlet.
The charging cable con-
nector cannot be
removed from the vehi-
cle socket.
The snap fastener on the charging cable connector is locked.
X
Press and hold the button on the charging cable connector. The
snap fastener on the vehicle socket is unlocked.
X
Remove the charging cable connector from the vehicle socket.
The snap fastener on the charging cable connector is blocked.
X
Press and hold the button on the charging cable connector.
X
Try to remove the blockage.
142
Charging the high-voltage battery
Driving
and
parking