Problems with the charging process
Problem
Possible causes/consequences and
M
Solutions
The charge socket flap
cannot be opened.
The charge socket flap is not unlocked.
X
Unlock the vehicle (
Y
page 78).
If the SmartKey battery is discharged:
X
Unlock the driver's door using the mechanical key (
Y
page 80).
or
X
Unlock the vehicle centrally from the inside (
Y
page 85).
The charge socket flap is unlocked, but the opening mechanism is
jammed.
X
Lock the vehicle and unlock it again.
If, after that, the opening mechanism is still jammed:
X
Consult a qualified specialist workshop.
The high-voltage battery
is not being charged.
The indicator lamp on the vehicle socket flashes red.
A malfunction has occurred during the initialization of the charging
process or during charging.
X
Disconnect the charging cable connector from the vehicle socket
and plug it back into the vehicle socket.
If the problem persists:
X
Have the power socket checked or use another power socket.
or
X
Use a different charging station.
or
X
Consult a qualified specialist workshop.
176
Charging the high-voltage battery
Dr
iving
and
parking
