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Memotec NetPerformer SDM-9120 Series, Hardware Installation Manual

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Summary of Contents for NetPerformer SDM-9120 Series

Page 1: ...NetPerformer Hardware Installation Guide SDM 9120 9220 9230 9140...

Page 2: ...cumentation is subject to change without notice Changes if any will be incorporated in new editions of these documents Memotec may make improvements or changes in the products or programs described wi...

Page 3: ...10 1 5 Technical Support 1 11 1 5 1 Providing Product Numbers to Technical Support 1 11 1 5 2 Checking the Contents of Your Product Package 1 11 1 5 3 Returning a NetPerformer Unit 1 12 1 6 Training...

Page 4: ...sole Terminal 3 34 3 10 1 Console Port Interface 3 35 3 10 2 Important Console and Modem Settings for Startup 3 36 3 10 3 Activating the Console Connection 3 37 3 11 Installing the Licensed Software O...

Page 5: ...220 9230 4 21 4 11 2 High density DSP Module for SDM 9120 9230 4 22 4 11 3 High density Onboard DSP for SDM 9140 4 23 4 12 Interface Cards 4 24 4 12 1 SDM 9120 Compared to the SDM 9220 9230 4 24 4 12...

Page 6: ...onnector and Custom HD 26 Cable Set Connectivity 5 9 6 Troubleshooting Tips 6 1 6 1 Chapter Overview 6 2 6 2 Symptoms Issues and Solutions 6 3 Appendix A Warranty Information A 1 Chapter Overview A 2...

Page 7: ...9 Figure 3 12 SDM 9120 9140 Rackmount Brackets 3 21 Figure 3 13 SDM 9220 9230 Rackmount Brackets 3 22 Figure 3 14 Completed Rackmount Installation 3 23 Figure 3 15 Four Wire E M Connections 3 25 Figur...

Page 8: ...SDM 9120 Interface Card Faceplate 4 26 Figure 4 21 Mylar Overlay Installed on an SDM 9140 Faceplate 4 27 Figure 4 22 SDM 92x0 Card at an Angle in Front of the SDM 9140 Faceplate 4 27 Figure 4 23 SDM...

Page 9: ...Hardware 4 10 Table 4 5 List of Physical Ports and Their Port Numbers 4 10 Table 4 6 STATUS LED States 4 12 Table 4 7 ALARM LED States 4 12 Table 4 8 RJ 45 Pinout for Ethernet LAN Port 4 14 Table 4 9...

Page 10: ......

Page 11: ...ter provides an overview of the NetPerformer SDM 9XXX Series unit explains how to use the NetPerformer documentation provides Memotec technical support information and describes the training services...

Page 12: ...tec Inc 1 1 Chapter Overview This chapter contains the following sections Product Overview on page 1 3 About this Document on page 1 7 Changes to Console Operations on page 1 10 Technical Support on p...

Page 13: ...or 240 VAC European power cord must be specified at time of ordering A DB9F DB9F console cable and 19 inch rackmount kit are also included in the product package A custom cable HD 26 male connector i...

Page 14: ...VoIP IP header compression Link Delay Compensation IPv6 1 2 3 SDM 9230 The NetPerformer SDM 9230 is a standalone chassis designed for network convergence at the branch office level It is a high speed...

Page 15: ...SDM 9140e One serial port equipped with HD 26 female connector Two 10 100 1000Base T Ethernet ports RJ45 connectors One console port RJ45F Four expansion slots for analog voice digital T1 E1 voice da...

Page 16: ...ccess TCP Acceleration SIP VoIP IP header compression Link Delay Compensation IPv6 1 2 5 Sales Contacts To order NetPerformer units DSP modules cables and optional parts contact Memotec Inc or your Ne...

Page 17: ...e NetPerformer Document Set on page 1 8 for a list of other references NOTE All NetPerformer documents are available on the NetPerformer Companion CD which is included with your product package 1 3 1...

Page 18: ...displays NetPerformer Hardware Installation Guides These documents describe the hardware specific to each NetPerformer product including installable options complete installation instructions and firm...

Page 19: ...face Memotec Inc 1 9 1 3 5 Related Documents All of the documents listed here are available on the NetPerformer Companion CD which is included with your product package Ordering part number 520 0081 0...

Page 20: ...earlier versions of the NetPerformer firmware this change should be taken into consideration before you configure or manage the product The way you access the NetPerformer console has changed to allo...

Page 21: ...he following information Your name Company name Your location Telephone number Product serial number see next section Product work order number see next section Detailed problem description Remote acc...

Page 22: ...ents 1 6 Training and Documentation We offer a variety of classes to reduce your learning curve and make your employees more productive Students learn how to tailor NetPerformer products to meet their...

Page 23: ...information on how to select an appropriate location for the NetPerformer SDM 9XXX Series unit and includes details on size distance and environmental requirements It also explains how to prepare the...

Page 24: ...NetPerformer Hardware Installation Guide 2 2 Memotec Inc 2 1 Chapter Overview This chapter contains the following sections Selecting a Location on page 2 3 Preparing the Site on page 2 5...

Page 25: ...2 meters approx 6 feet away from an easily accessible power supply appropriate to the type of power supply on the unit SDM 9120 UAC SDM 9220 UAC or SDM 9230 UAC 100 240 VAC 50 60 Hz The maximum length...

Page 26: ...ounds may not be the same See E M Grounding Considerations on page 3 26 for a workaround Environmental Requirements For trouble free operation of the SDM 9XXX Series unit its location must satisfy the...

Page 27: ...rst take the SDM 9XXX Series unit out of the box the only configuration device you can use is the console terminal since the unit does not yet have an IP address For details see Connecting the Console...

Page 28: ...ted to the serial ports A sufficient number of ferrites for the cables connecting to the ports on the unit For details see Installing the Ferrites EMI Filters on page 3 27 for the ferrites required on...

Page 29: ...3 Hardware Installation This chapter provides step by step procedures on how to set up and install the NetPerformer SDM 9XXX Series unit...

Page 30: ...s Casing on page 3 7 Removing an Interface Card on page 3 9 Hardware Strapping on page 3 13 Installing an Interface Card on page 3 16 Installing the Unit in a Rack on page 3 21 E M Wiring and Groundin...

Page 31: ...230 unit is independently grounded with a wire from Ground securely attached to the ground lug located at the rear of the SDM 9120 9220 9230 chassis 2 Ensure that the SDM 9120 9220 9230 unit is secure...

Page 32: ...SDM 9120 only a Remove the 3 screws on the top of the chassis and the 2 screws on each side of the unit b By holding the bottom sides of the cover pull the cover up gently while slightly pulling to ei...

Page 33: ...hardware problem and log an error The optional DSP module is installed in the DSP socket located on the main board of the SDM 9120 9220 9230 unit See Figure 3 3 for the exact location of the DSP socke...

Page 34: ...he DSP module by the edge carefully remove it from its protective packaging 4 Hold the DSP module over the DSP socket at an angle of about 15 with its notched edge down closest to the edge of the unit...

Page 35: ...sing of the SDM 9220 9230 chassis 1 Hook the bottom lip of the front of the cover onto the bottom of the SDM 9120 9220 9230 unit s front panel using an upward motion NOTE If the bottom lip of the cove...

Page 36: ...ssis on page 3 4 for their exact location To close the casing of the SDM 9120 chassis 1 Align the cover with the base of the unit 2 Push the cover down gently until it snaps into place 3 Secure the co...

Page 37: ...he ground lug located at the rear of the SDM 9XXX Series chassis 2 Ensure that the SDM 9XXX Series unit is securely placed on a hard flat surface with the port connectors facing you 3 Turn the power s...

Page 38: ...d horizontally out of the slot using the tips of your fingers IMPORTANT When removing the top card make sure that the solder side bottom of the card does not interfere with the component side top of t...

Page 39: ...ng the top interface card make sure that the solder side bottom of the top card does not interfere with the component side top of the bottom card 6 To disengage the interface card from the connector o...

Page 40: ...r Hardware Installation Guide 3 12 Memotec Inc NOTE To limit electromagnetic interference and ensure optimum ventilation inside the unit s chassis there should be no large openings on the rear panel o...

Page 41: ...rdering part number AG2CA0001 If you are not using an adapter for E1 75 operations you can skip this procedure The jumper connectors are located between the two ports refer to Figure 3 7 Port 1 on the...

Page 42: ...ribed on Closing the Chassis Casing on page 3 7 Warning Use extreme caution when setting the NT TE mode Jumpers must not be installed while the unit is under power To avoid electrical shock and damage...

Page 43: ...The adapter and attached BNC coaxial cables require strain relief to ensure that they do not loosen from the digital port If the unit is mounted in a rack you must secure the cables to a side rail us...

Page 44: ...12 NOTE You should set the NT TE mode see E1 75 Jumpers on page 3 13 and E1 75 jumpers see E1 75 Jumpers on page 3 13 before you install an interface card You should install all interface cards requi...

Page 45: ...be connected to the data WAN User LAN or console ports or to other interface cards that may be already installed 4 On the rear wall of the unit s chassis front wall for the SDM 9140 select an empty in...

Page 46: ...TOP interface slot of an SDM 9140 Series unit a If the bottom interface card slot is empty remove the faceplate OR If the bottom interface card slot contains a card partially remove the bottom card b...

Page 47: ...ont of the card slot c Slowly slide the card into the side rails of the slot making sure the components on the bottom of the card do not touch the base of the chassis d Continue to insert the card unt...

Page 48: ...onto the chassis wall by tightening the 2 captive screws NOTE Torque on the faceplate screws should be no more than 6 in lbs Caution Be careful to insert interface cards fully into the unit and ensur...

Page 49: ...all the unit in a rack 1 Screw the brackets to the front or rear of the SDM 9120 or SDM 9140 unit using 2 small screws along the bottom of each bracket as shown in Figure 3 12 2 Optionally you can add...

Page 50: ...t or rear of the SDM 9220 9230 unit using 3 small screws along the bottom of each bracket as shown in Figure 3 13 NOTE Screw holes for this purpose have already been made at the factory along the bott...

Page 51: ...DM 9220 9230 unit with the attached brackets into the rack Secure the front of each bracket onto the rack using two mounting screws with washers as shown in Figure 3 14 Figure 3 14 Completed Rackmount...

Page 52: ...fax analog signals from the PBX E M tie trunk to the SDM 9XXX Series unit Connect the signaling wires as indicated in the following table When PBX to PBX E M tie trunks are installed the E lead of one...

Page 53: ...int of view Figure 3 15 Four Wire E M Connections Figure 3 16 Two Wire E M Connections PBX to PBX Connection E M M E PBX T1 T R1 R T T1 R R1 PBX E 7 2 M M 2 7 E R1 3 4 R PBX R 4 NP 3 R1 PBX T 5 6 T1 T...

Page 54: ...E M application the common ground must be the Telco PTT ground This ensures that the ground potential of the PBX telephone interface and the NetPerformer telephone interface are the same Based on the...

Page 55: ...tPerformer port through the ferrite opening 2 Wrap the cable around the ferrite the number of times required for the port referring to Table 3 3 Figure 3 17 shows an example of a single wrap around th...

Page 56: ...ide 3 28 Memotec Inc 3 Allow no more than three inches one inch is ideal between the wrap and the RJ 45 or RJ 48 connector that plugs into the user device or telephone outlet Figure 3 17 Installing a...

Page 57: ...UAC unit to its power source 1 Ensure that all interface cards are fully inserted into their slots and securely screwed into place 2 Connect the factory supplied power cord to the AC inlet located at...

Page 58: ...time you need to remove the unit cover or access internal components turn OFF the unit and disconnect it from its power source to avoid electrical shock and damage to the unit Caution Connection of th...

Page 59: ...nit The SDM 9140 DC unit has a single or redundant terminal block 48VDC power input with an operating range from 36VDC to 72VDC The power supply modules are associated with the LEDs PS1 and PS2 on the...

Page 60: ...nsole see next section or by watching the front or rear panel LEDs Table 3 4 shows the various front panel LED states that occur during the NetPerformer startup sequence after a power on or software r...

Page 61: ...boot sector 4 green amber off Boot sector is running Validating the application 5 green amber amber Boot sector is running Decompressing the application 6 green off off Application has started from a...

Page 62: ...traight through cable with DB 9 female connectors at both ends Ordering part number 502 0811 006 For the SDM 9140 unit this is a USB to RJ 45M console cable Ordering part number CBLH CONS USB This cab...

Page 63: ...ll one end of the console cable to the SDM 9120 9220 9230 console port labeled CONSOLE on the rear panel See Rear View of the SDM 9120 on page 4 3 and Rear View of the SDM 9220 9230 UAC on page 4 5 2...

Page 64: ...X Series unit on screen during the startup sequence Modem Configure your modem with the following AT commands at d0 to ignore DTR The SDM 9XXX Series unit cannot supply DTR to the modem when in auto s...

Page 65: ...ADMIN This is the default login Additional user logins can be defined Refer to the NetPerformer Reference Guides for details 5 Enter the password for this login When the password is entered correctly...

Page 66: ...unit participating in the software application must be installed with a separate software license 3 11 1 Software License Key The Memotec Software License Key is a traceable number that is used to act...

Page 67: ...nnect the SDM 9140 unit to a LAN hub 1 Connect one end of the LAN cable to one of the SDM 9140 Ethernet LAN ports labeled ETHERNET on the front panel See Front View of the SDM 9140e on page 4 7 2 Conn...

Page 68: ...NetPerformer Hardware Installation Guide 3 40 Memotec Inc...

Page 69: ...ter describes the main features of each SDM 9XXX Series base unit and provides information about the optional hardware the base unit s chassis Ethernet and Console ports power supply rackmount kit DSP...

Page 70: ...SDM 9120 Base Unit on page 4 3 SDM 9220 9230 Base Unit on page 4 5 SDM 9140 Base Unit on page 4 7 Optional Hardware on page 4 10 Base Unit Chassis on page 4 11 Ethernet Ports on page 4 13 Console Port...

Page 71: ...ports 2 7 Power supply 4 LAN status LEDs 8 Ground lug Figure 4 2 Rear View of the SDM 9120 Item Details Base unit chassis with two slots for interface cards Base Unit Chassis on page 4 11 Two Etherne...

Page 72: ...ware Installation Guide 4 4 Memotec Inc One UAC power supply with removable power cable Power Supply on page 4 17 One rackmount kit Rackmount Kit on page 4 18 Item Details Table 4 1 Basic Features of...

Page 73: ...f the SDM 9220 9230 Base Unit Figure 4 3 Front View of the SDM 9220 9230 1 Serial number 7 Console port 2 System status LEDs 8 Ground lug 3 Interface card slots 9 ON OFF switch 4 Ethernet ports 2 10 A...

Page 74: ...Two Ethernet ports require customer supplied LAN cables Ethernet Ports on page 4 13 One serial port requires custom serial cable Serial Port on page 5 3 One console port with console cable Console Por...

Page 75: ...s LEDs 9 GPS status LED 5 Serial port 10 System status LEDs 1 2 3 4 5 6 7 9 11 13 8 10 12 4 1 Interface card slots 4 5 Gig Ethernet ports 3 8 RJ45 LAN switch 9 Console port 13 Wireless status LED 2 In...

Page 76: ...Inc 4 4 2 Rear View of the SDM 9140 Base Unit Figure 4 7 Rear View of the SDM 9140 with UAC Power Supply Options 1 Cooling fans 3 3 90 264 VAC Single Power Supply 47 63 Hz 2 Ground lug 4 Hot Swap Redu...

Page 77: ...with four slots for interface cards Base Unit Chassis on page 4 11 Two or eight Ethernet ports require customer supplied LAN cables Ethernet Ports on page 4 13 One serial port requires custom serial...

Page 78: ...or quad port FXO dual or quad port E M PTT quad port T1 E1 single or dual port Serial dual port SDM 9220 9230 only or single port SDM 9120 9140 only Interface Cards on page 4 24 Table 4 4 Optional Har...

Page 79: ...em Status LEDs Front Panel Three system status LEDs POWER STATUS and ALARM are provided on the front panel of the SDM 9XXX Series These LEDs are located on the right side of the unit when viewed from...

Page 80: ...f system startup when the bootstrap program is running Amber Later stages of system startup when the boot sector is running NOTE The exact function that is taking place can be determined in conjunctio...

Page 81: ...riteria Based on protocol address source destination or SAP or custom filtering For information on connecting to the LAN hub refer to Connecting the LAN Hub on page 3 39 4 7 2 LAN Status LEDs For the...

Page 82: ...J 45 connectors at both ends RJ 45 Connector for Ethernet LAN Port On the rear panel of the SDM 9120 9220 9230 and on the front panel of the SDM 9140 the RJ 45 female connectors marked Ethernet 1 and...

Page 83: ...ipment using ASYNC communication via Telnet 4 8 2 Console Cable A cable for the console port is included with the SDM 9XXX Series product package For the SDM 9120 9220 9230 unit this cable is a standa...

Page 84: ...o connect the SDM 9140 cable 1 Install the RJ 45M end of the console cable to the SDM 9140 console port labeled CONSOLE on the front panel See Front View of the SDM 9140e on page 4 7 2 Connect the oth...

Page 85: ...nnector Voltage Auto sensing 100 240 VAC Frequency 50 60 Hz Current 0 8 A at 100 V and 0 4 A at 240 V Maximum power consumption 50 Watts 4 9 2 SDM 9220 UAC and SDM 9230 UAC AC power connector Voltage...

Page 86: ...t kit and install the unit in a rack refer to Installing the Unit in a Rack on page 3 21 For the SDM 9220 9230 units the kit includes Two brackets left and right Six small screws for the brackets Phil...

Page 87: ...handle to the bracket by aligning the handle with the holes and attaching the handle using 2 screws provided 4 Using the mounting screws secure each mounting bracket on either side of the unit along...

Page 88: ...s follows 1 Take the right side outer rail and front rear bracket from the box 2 Attach the rear bracket to the rear side of the outer rail flat side with provided screws Do not righten the screws as...

Page 89: ...ital timeslots Maximum 30 voice channels per DSP module NOTE One low density onboard DSP processor is provided with each FXS FXO and E M interface card to support analog voice calls A maximum of 8 ana...

Page 90: ...y DSP module supports 60 80 100 or 120 timeslots Maximum 120 voice channels per DSP NOTE High density DSP modules require NetPerformer software version 10 3 5 R01 or higher Earlier software versions w...

Page 91: ...sity DSP resources required for digital voice are provided onboard unlike the SDM 9120 9230 which uses the DSP module See High Density Onboard DSP on page 4 23 The SDM 9140 can be ordered with 0 2 40...

Page 92: ...For SDM 9120 9220 9230 units the interface cards slide into slots located at the rear of the units see Rear View of the SDM 9220 9230 UAC on page 4 5 For the SDM 9140 unit the interface cards slide in...

Page 93: ...s however the SDM 9140 has a 1 Rack Unit of space chassis two interface cards can be stacked on top of one another into the chassis Consequently the SDM 9140 interface cards must be ultra low profile...

Page 94: ...the two screws used to fix the faceplate to the interface card as illustrated in Figure 4 20 below The ordering part numbers for the replacement faceplate kits from SDM 92x0 to SDM 9120 are as follows...

Page 95: ...face card onto the faceplate 4 Secure the faceplate to the interface card with the two screws provided NOTE The screws provided with the Quad E M replacement faceplate kit must be used with the provid...

Page 96: ...XSKT 0021386 SDM 9140 Replacement Faceplate Kit for Quad FXS KT 0021387 SDM 9140 Replacement Faceplate Kit for Dual FXO KT 0021388 SDM 9140 Replacement Faceplate Kit for Quad FXO KT 0021389 SDM 9140 R...

Page 97: ...al two wire analog telephone pulse dial or DTMF touch tone Generates loop current and ring voltage derived from 48V as well as pulse dial or DTMF tones Detects off hook and on hook states Dual port in...

Page 98: ...1370 Kit 4 x cables for FSX or FXO SDM 9140 cable CA 0021855 NOTE To interpret the status LEDs on these interface cards refer to Interface Card Status LEDs on page 4 39 Figure 4 24 Dual FXS Interface...

Page 99: ...9140 161 1451 000 for the dual FXO interface card 161 1452 000 for the quad FXO interface card NOTE To meet EMI homologation requirements using the specific cables included with the SDM 9140 FXO inter...

Page 100: ...install a ferrite on each cable connected to an FXO port on an SDM 9XXX Series UAC unit installed in the European Union or Russia These ferrites are not provided with the product package For instructi...

Page 101: ...m of the SETUP SLOT menu For details on product configuration consult the NetPerformer Reference Guides Supports Immediate Start Wink Start or customized signaling on each E M line Quad port interface...

Page 102: ...nterface card 161 1032 002 for the dual port interface card Ordering part numbers for SDM 9120 161 1332 001 for the single port interface card 161 1332 002 for the dual port interface card Ordering pa...

Page 103: ...e 4 21 Interoperability with other channelized digital interface cards Can be installed and operated on a unit that has one or more single dual port T1 E1 or legacy E1 interface cards installed in the...

Page 104: ...ized digital connection with up to 32 timeslots Single port interface with one RJ 48 female connector Dual port interface with two RJ 48 female connectors RJ 48 to E1 75 dual BNC adapter cable provide...

Page 105: ...ng part number for SDM 9120 161 1335 000 Single Serial Port WAN Interface only Ordering part number for SDM 9140 161 1435 000 Single Serial Port WAN Interface only On the SDM 9120 or SDM 9140 units th...

Page 106: ...are Installation Guide 4 38 Memotec Inc Together with the built in serial port a maximum of 3 serial ports are available on an SDM 9XXX Series unit Figure 4 28 Dual Serial Port Interface Card SDM 9220...

Page 107: ...rds The LEDs on the front face of an analog voice interface card FXS FXO or E M indicate activity on the corresponding port For the LED locations refer to Dual FXS Interface Card above Quad FXS Interf...

Page 108: ...age 4 35 FXO ACT one for each port Green Activity traffic transmitted or received on the analog voice port located immediately above the LED Blinks when the channel detects ring voltage Universal E M...

Page 109: ...that the physical link is out of sync when a yellow alarm is detected and brings down any active channels on that link Red A fatal error has occurred for example loss of synchronization on the digita...

Page 110: ...key telephone system CO CX or the station side of an analog PBX NOTE You must install a ferrite on each cable connected to an FXS or FXO port on an SDM 9XXX Series UAC unit installed in the European U...

Page 111: ...port Pin No Usage Description 1 SB Signal Battery Return for M Signal 2 M Control Signal from PBX 3 R1 Voice from PBX Transmit Ring 4 R Voice to PBX Receive Ring two wire connection 5 T Voice to PBX R...

Page 112: ...s an alternative you can cut it off and punch on a Telco PTT block termination NOTE You must install a ferrite on each cable connected to an E M port on an SDM 9XXX Series unit in all countries These...

Page 113: ...on a T1 E1 Port An E1 75 connection requires An adapter for E1 75 operations as described in the next section Strain relief for the cables to ensure that they do not loosen from the digital port See E...

Page 114: ...ector requirements for the cable terminations 2 Connect the other end of each cable to the network or the BNC connectors on another interface card set to E1 75 Once again select the TX or RX connector...

Page 115: ...emotec Inc 4 47 NOTE If the line does not come up on this interface card the problem could be related to the TX RX cable connections Try inverting the cables attached to the left TX and right RX BNC c...

Page 116: ...NetPerformer Hardware Installation Guide 4 48 Memotec Inc...

Page 117: ...ides information about the serial ports the custom HD 26 cables step by step procedures on how to connect the user equipment WAN User port specifications custom serial cable specifications as well as...

Page 118: ...contains the following sections Serial Port on page 5 3 Custom HD 26 Cables on page 5 3 Connecting the User Equipment on page 5 5 WAN User Port Specifications on page 5 6 Custom Serial Cable Specifica...

Page 119: ...for the port built into the base unit and ports on the dual serial port interface card The required cable depends on the interface and gender of the attached equipment Twelve custom HD 26 serial cabl...

Page 120: ...ically detects the interface and gender according to the type of HD 26 custom cable that is installed For example with a V 35 V 11 DTE cable the port will select V 35 V 11 electrical characteristics a...

Page 121: ...r to the NetPerformer Reference Guides which is included on the NetPerformer Documentation CD 2 Activate a data connection by bringing up the connected user equipment 3 Activate a voice connection by...

Page 122: ...E X 21 DCE X 21 DTE X 21 EU DCE X 21 EU DTE TIA 232 DCE TIA 232 DTE TIA 449 DCE TIA 449 DTE TIA 530 DCE TIA 530 DTE Circuits either leased switched or Frame Relay Coding NRZI or NRZ WAN port protocols...

Page 123: ...Performer serial port DB 25 female DCE or male DTE connector at the other end for connection to the TIA 232 V 24 equipment Use the DCE female cable for connection to a male connector on the TIA 232 V...

Page 124: ...DCE or male DTE connector at the other end for connection to the TIA 449 V 36 equipment Use the DCE female cable for connection to a male connector on the TIA 449 V 36 equipment typically a DTE device...

Page 125: ...2 TXDA 2 TXDA 4 T A 2 DTE Transmit Data Transmit on wire TXDB 14 14 16 103 S n a n a TXDB 14 TXDB 22 T A 9 DTE RXDA 3 3 2 104 R RXD 3 RXDA 3 RXDA 6 R A 4 DCE Receive Data Receive on wire RXDB 16 16 14...

Page 126: ...a DCE DCDA 8 8 8 109 F DCD 8 DCDA 8 DCDA 13 I A 5 DCE Data Carrier Detect Indi cation on wire DCDB 10 10 10 n a n a n a n a DCDB 10 DCDB 31 I B 12 DCE n a n a n a n a 140 N RL 21 n a n a RL 14 n a n...

Page 127: ...6 Troubleshooting Tips This section provides NetPerformer SDM 9XXX Series unit troubleshooting tips that describe the symptoms the possible issues and the solutions...

Page 128: ...NetPerformer Hardware Installation Guide 6 2 Memotec Inc 6 1 Chapter Overview This chapter contains the following section Symptoms Issues and Solutions on page 6 3...

Page 129: ...y be faulty Contact Technical Support for assistance see Technical Support on page 1 11 Unit starts with POWER LED green STATUS LED any state ALARM LED red A software reset occurred Enter DA at the co...

Page 130: ...etting Set the modem to ignore DTR execute the AT command at d0 Set the modem to Auto Answer mode execute ats0 1 Console terminal displays unreadable characters Console terminal was not set to the def...

Page 131: ...ct HD 26 custom cable for the gender and interface of the user equipment see Custom Serial Cable Specifications on page 5 7 Make sure the cable is properly plugged into the serial port and the user eq...

Page 132: ...NetPerformer Hardware Installation Guide 6 6 Memotec Inc...

Page 133: ...A Appendix A Warranty Information This appendix explains the conditions of the product warranty...

Page 134: ...NetPerformer Hardware Installation Guide A 2 Memotec Inc Chapter Overview This chapter contains the following sections Memotec Standard Warranty Policy on page A 3...

Page 135: ...al installation use and service To exercise the warranty the Customer must deliver the product intact for examination with all transportation charges prepaid to the facility designated by Memotec Burd...

Page 136: ...nstallation of warranted equipment or parts on site or any labor required to diagnose the nature of the problem and establish the necessity for repair or replacement of the Product 9 The warranty excl...

Page 137: ...obligation under this warranty shall be limited to using its best commercial efforts to correct such Software as soon as practical after Distributor Business Partner or end user has notified Memotec o...

Page 138: ...NetPerformer Hardware Installation Guide A 6 Memotec Inc...

Page 139: ...e Information and Safety Warning This appendix provides compliance regulatory and environmental details safety warnings and precautions and cautionary information on making changes to the NetPerformer...

Page 140: ...his chapter contains the following sections Regulatory Compliance and Agency Approval on page B 3 Compliance and Regulatory Statements on page B 5 Environmental Information on page B 18 Safety Warning...

Page 141: ...S NZS CISPR32 EMC Immunity EN 55024 2010 Safety EN60950 1 2006 A11 A1 A12 A2 IEC 60950 1 2005 A1 A2 UL 60950 1 CSA C22 2 N 60950 1 AS NZS 60950 Telecom Digital FCC Part 68 TIA 968 A IC CS 03 Issue 8 P...

Page 142: ...NetPerformer Hardware Installation Guide B 4 Memotec Inc Telecom Digital IC CS 03 Issue 8 Part 2 and Part 6 TBR 1 TBR 2 TBR4 TBR 12 TBR 13 Telecom Analog IC CS 03 Issue 8 Part 1 TBR 15 TBR 17 TBR 21...

Page 143: ...Memotec Inc B 5 Compliance and Regulatory Statements EU Directives EMC Safety RoHS...

Page 144: ...NetPerformer Hardware Installation Guide B 6 Memotec Inc...

Page 145: ...Memotec Inc B 7...

Page 146: ...li dan SDM 9120 UAC SDM 9220 UAC SDM 9230 UAC jikkonforma mal ti ijiet essenzjali u ma provvedimenti o rajn relevanti li hemm fid Dirrettiva 2014 30 2014 35 2011 65 x K esolevaga kinnitab MEMOTEC sea...

Page 147: ...Republic of Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovakia Slovenia Spain Sweden Switzerland United Kingdom The SDM 9220 9230 with Interface Card...

Page 148: ...the following telecom service G 703 Leased circuits at 2048 kbps unstructured using 75 Ohm interface in the United Kingdom The SDM 9220 9230 with Interface Cards P N 100 1097 001 or 501 ISDN BRI S T T...

Page 149: ...television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate...

Page 150: ...u in advance of disconnection if possible During notification you will be informed of your right to file a complaint to the FCC Occasionally your telephone company may make changes in its facilities e...

Page 151: ...for 1 544 Mbps ANSI ESF 04DU9 1SN for 1 544 Mbps ANSI ESF and B8ZS Service Order Code SOC 6 0F Telephone plug RJ48C Problems Repair and Warranty Should you experience trouble with this telephone equip...

Page 152: ...NetPerformer Hardware Installation Guide B 14 Memotec Inc...

Page 153: ...using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment...

Page 154: ...Le mat riel doit galement tre install en suivant une m thode accept e de raccordement L abonn ne doit pas oublier qu il est possible que la conformit aux conditions nonc es ci dessus n emp che pas la...

Page 155: ...The Telecom approval certificate has been issued on 04 17 2017 It will expire on 04 17 2020 2 The approval number is OC 5 SPD 1937 Warning In the event of a power failure an FXO interface card for the...

Page 156: ...at could impact health and the environment In order to avoid the dissemination of those substances in our environment and to diminish the pressure on the natural resources we encourage you to use the...

Page 157: ...Memotec Inc B 19 Compliance to China RoHS...

Page 158: ...l est n cessaire de laisser un espace d environ 5 cm de chaque c t de l appareil The Power Socket shall be installed near the equipment and shall be easily accessible Stellen Sie das Ger t in der N he...

Page 159: ...Making Changes or Modifications Caution Any changes and modifications not expressly approved by Memotec Inc will void any compliance and regulatory approval and will void the user s authority to opera...

Page 160: ...NetPerformer Hardware Installation Guide B 22 Memotec Inc...

Page 161: ...local offices and sales representatives visit our website www memotec com Memotec Inc 7755 Henri Bourassa Boulevard West Montreal Quebec Canada H4S 1P7 Tel 514 738 4781 Fax 514 738 4436 www memotec c...

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