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E. I don’t get a drive letter or an icon in My Computer for the drive even though it’s plugged in. How can I fix this?
If you have other drives installed on the system, Windows may try to install the Ultra TravelDrive with an existing
drive letter. This issue can happen in Windows 2000 and Windows XP. To correct this, follow these steps (You
must have administrative level access.):
a. Go to Control Panel.
b. Click on Administrative Tools.
c. Click on Computer Management.
d. Click on Disk Management.
e. In the drive listings, you will see the Ultra TravelDrive with its rated capacity. Right click on it.
f. Click on Change Drive Letter and Paths.
g. Click Change.
h. Click on the down arrow and select an available drive letter (We suggest “T” for TravelDrive.).
i. Press OK twice.
j. Close Computer Management and Control Panel.
You should now be able to see the drive correctly in Windows Explorer or My Computer.
F. My Ultra TravelDrive does not work in an external USB hub.
If the drive works in USB ports on the computer, the problem may be that the hub does not supply enough
voltage for the Ultra TravelDrive. This is not uncommon for inexpensive USB hubs. Use the auxiliary USB power
cable in addition to the USB data cable to increase power to your Ultra TravelDrive.
10. FAQs (FREQUENTLY ASKED QUESTIONS)
A. When do I have to replace the battery?
Never. The Ultra TravelDrive draws its power from the USB port. It has no batteries and requires no external
power supply to function.
B. Do I have to protect the Ultra TravelDrive from airport X-rays or magnetic fields?
The level of X-ray power in an airport scanner is not sufficient to affect the Ultra TravelDrive. However, since the
Ultra TravelDrive is a hard drive, it should be kept away from powerful magnetic fields that can erase portions
of the drive. It is always a wise policy to keep a backup of your files before traveling, and leaving the Ultra
TravelDrive home while traveling with a laptop makes the most sense.
C. Why does my “80GB” Ultra TravelDrive only show up as having 74.5GB on my computer?
The difference has to do with the way a computer counts and the way people count. People use the decimal
system in which a “gigabyte” equals one million bytes. Computers use the binary system in which a “gigabyte”
equals 1,048,576 bytes because all binary numbers must be calculated to the base 2. Capacities of drives and
recordable media traditionally use the decimal method of calculation.
D. I don’t have USB 2.0. Can I still use the USB Ultra TravelDrive with my USB 1.1 connections?
Yes. The Ultra TravelDrive is backwards compatible with USB 1.1, but data transfers will be very slow at USB 1.1
speeds. The USB speed indicator LED will light up red if the USB port is truly a USB 1.1 port.
E. Can I use a USB 1.1 extension cable with the Ultra TravelDrive?
Yes. USB 1.1 and 2.0 extension cables will function the same way.
F. Can I fill the Ultra TravelDrive to its maximum capacity?
Yes, but it is not advisable due to the nature of the file structures of re-writable technology used on your Ultra
TravelDrive and other media such as flash cards and CD-RWs. These media become unreliable when filled to
capacity. It is strongly recommended that a small amount of safety margin be reserved to protect access to your
files.
G. I accidentally took out the Ultra TravelDrive while the activity light was flashing. Now it doesn’t work. Can it be
repaired?
Your Ultra TravelDrive should still function normally; however, there is a strong possibility that the file or files that
you were transferring may have become corrupted. If that is the case, recovery software may be able to retrieve
some critical files. In order to get your Ultra TravelDrive working again, you may have to reformat the drive.
