Megavoice Envoy Echo User Manual Download Page 64 | Manualshive

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Envoy E Series User Guide 20171215-40.docx

Page 64 of 64

Troubleshooting continued…

Symptom

Cause/Solution

Player switches to microSD card
but does not play content and/or
turns off

microSD card is faulty (even if it could be loaded via computer)



Format the card, reload and try again.

microSD card not properly seated



Eject the card, re-insert and try again.

If none of the above solves the problem, replace the card.

Unit “locks up” during navigation
and/or beeps 5 times quickly and
goes to “pause” mode

Invalid folder layout
Onboard memory is blank
More than 20 consecutive unsupported files encountered



See

structuring rules

to make sure the audio message loaded to the

player adheres to those rules.





If the folder layout was faulty, reload the player with the
corrected folder layout.





Reset the player if needed (see

Resetting the player

).



Slow “write” speed when
programming with
SaberCopy software

Weak CPU capacity on your computer
Too many units connected through a single USB Hub

The source audio is somewhere other than the local PC’s hard drive

(i.e. on a network computer or portable device)



Unless you have a high-speed external device where your audio
files are stored, we recommend always having your source audio
on the local computer’s hard drive when loading players.





We also recommend using powered Hubs, with each Hub directly
connected to the computer (not daisy-chained together) with up
to 7 players connected per Hub.



Allocation unit size is too small



SaberCopy allows you to specify the allocation unit size when
formatting a device. The larger the size, the faster data can be
copied. The recommended setting is 8192 KB.





See Figure 11: SaberCopy Copy and Check options for details.



In Recording Mode, player
continues to beep 3 times when
pressing Green Language button
for playback

Corrupt file(s) in the RECORD folder



Connect the player to a computer. Manually check and delete
the file(s) in question.

Resetting the player



Hold down the power button for 10 seconds until the player
restarts.



If unsuccessful, reconnect to the computer with a USB cable and
hold down the power button for another 10 seconds.



If still unsuccessful, remove the black screw on the back of the unit,
open the battery door and remove the battery. Wait a few seconds,
reconnect the battery and then try to turn the player on.

«
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Summary of Contents for Envoy Echo

Page 1: ...Envoy E Series User Guide 20171215 40 docx Page 1 of 64 FM Radio Recording LED Flashlight Speed Control Everything you need to know to get the most from your MegaVoice Envoy E Series audio player ...

Page 2: ...specifics 14 Example Applying Structure Rules to Your Audio 16 Overview 16 The Audio Project Folder 17 The Language Folders 20 The Section Folders 21 The Book Folders and Chapter Files 23 The Second Language Folder 28 Verifying the Final Folder Structure 29 Loading audio files to the Envoy E Series 30 Connecting the players for programming 30 Loading the Audio using SaberCopy 31 Listen to the mess...

Page 3: ...aring the SD card 49 Using SaberCopy 50 Using the File Explorer 51 Listen to the message on the SD card 52 The Lithium Ion battery 53 The battery level indicator 53 Battery care and charging 53 Resetting player default values 54 Audio playback bookmark 55 Setting the bookmark 55 Resetting the bookmark to the beginning 55 Charging and communication modes 56 Warnings and advisories 57 MegaVoice limi...

Page 4: ...uttons 14 Figure 8 Chapter control buttons 15 Figure 9 Buttons for navigating the Current Chapter the Pause button 15 Figure 10 USB connection diagram 30 Figure 11 SaberCopy Copy and Check options 34 Figure 12 Power and Volume buttons 37 Figure 13 Controlling the FM Radio 38 Figure 14 Recording control buttons 42 Figure 15 RECORD folder and files onboard and microSD 43 Figure 16 Speed Control 46 F...

Page 5: ...ing discharge and back when charging Long press Press hold for 2 seconds and release MHz Megahertz 1 million hertz where hertz is a unit for measuring broadcast frequency microSD card A type of removable flash memory card used for storing information SD is an abbreviation of Secure Digital and microSD cards are the smaller version of SD cards MP3 MPEG Moving Pictures Experts Group Layer 3 Audio fi...

Page 6: ...at the same time In addition the enhanced E Series provides the following features Solar audio recorder with playback Elite and Echo only Programmable FM radio receiver Elite and Equip only Audio playback speed control 4 mode LED flashlight microSD card connector Battery level indicator Stereo output using the 3 5mm audiojack Audio Programming Requirements Hardware Requirements A Windows PC or Mac...

Page 7: ...aker grill Getting to know the exterior of the E Series During player operation the color of the LED when executing any of the 3 primary functions matches the color of its corresponding button Audio Playback FM Radio and Recording Tricolor LED Power button When the player is off press for 2 seconds to turn the player on it will beep once It will return to the mode it was last in Press the button a...

Page 8: ...resume from pause mode by pressing the button and the player will continueplaying the next good file If there are no more good files the player will continue to be placed in pause mode Your audio project must be structured using one of four supported folder layouts The acceptable folder structures are valid for both the onboard memory and the microSD cards with a slight difference of the number of...

Page 9: ...re must not be any folders The Language and Section folders must be named with a 3 digit numeric prefix beginning with 001 followed by optional free form text The Book folders and audio files may be named with free form text only but may also include a 3 digit numeric prefix This is recommended to ensure proper sorting and copying The names of all folders and the audio files contained within Book ...

Page 10: ...ith a 3 digit numeric prefix beginning with 001 followed by optional free form text The Book folders and audio files may be named with free form textonly Book folders must contain audio files only It is recommended to include a 3 digit prefix in the Folder and File names to ensure proper sorting and copying The names of all folders and the audio files contained within Book folders must sort in the...

Page 11: ...ny folders The Book folders and audio files may be named with free form textonly It is recommended to include a 3 digit prefix beginning with 001 in the Folder and File names to ensure proper sorting and copying The names of all folders and the audio files contained within Book folders must sort in the order they should be played Figure 3 A Two level folder structure Your Audio Folder Book 1 Audio...

Page 12: ...o the folder structure rules as detailed above These exceptions are handled by the firmware In the root folder there may be A folder named RECORD to support the Recording mode function Elite and Echo only You do not need to include a folder like this in your audio message the player will create it automatically when needed relevant for both the onboard memory and microSD card A file named FMSET tx...

Page 13: ...on the functionality of each button from within the different player modes see the keypad button cross reference The keypad layout The actual time may vary slightly Switch to Audio Playback mode Scroll forward through Sections and Languages Switch to Recording mode Elite and Echo only Switch to FM Radio mode Elite and Equip only Activate the LED flashlight Scroll backwards through the Books in eac...

Page 14: ... short press on the Green Language button will scroll to the next Section within the current Language From the last Section it will scroll back to the first within the current Language There may be up to 20 Sections within a Language folder A long press will scroll to the next Language if there is one From the last Language it will either scroll to the beginning of the microSD card if present and ...

Page 15: ... press on one of these buttons will rewind or fast forward through the current audio file Chapter 20 seconds at a time A long press will continue to rewind fast forward until the button is released or the beginning end of the file is reached The actual time may vary slightly While in audio playback mode a short press on this button will place the player in pause mode the LED will blink intermitten...

Page 16: ...s Audio files which are usually Chapters are grouped into Books Books are grouped into Sections and Sections can be grouped into Languages A typical Bible in a specific language from the MegaVoice Audio Library is divided into 3 Sections in the following way English Bible Section 1 Genesis through Job 18 Books Each Book with its respective Chapters Section 2 Psalms through Malachi 21 Books Each Bo...

Page 17: ...io Bibles Within that folder we have 3 Bibles each in a folder of its own a Dutch New Testament Dutch NT an English New Testament of the KJV translation English NT KJV and a Spanish New Testament Spanish NT Within each Bible folder are all the relevant audio files MP3 etc which are Chapters of the various Books To keep the files ordered within the single folder our naming convention is BibleName B...

Page 18: ...to keep your original folder intact Then use the copy to load to the players As noted earlier in the structuring rules Language and Section folders must include a 3 digit numeric prefix Depending on your file and folder naming convention you may be required to do quite a bit of renaming MegaVoice recommends the following free tool for folder and file renaming Go to the following link on our web si...

Page 19: ...er 1 named 001 Matthew Book Folder 2 named 002 Mark And so on Section Folder 2 named 002 1 and 2 Corinthians Book Folder 1 named 001 1 Corinthians Book Folder 2 named 002 2 Corinthians And so on And so on Language Folder 2 named 002 Language Spanish Section Folder 1 named 001 Section Matthew Mark Book Folder 1 named 001 Matthew Book Folder 2 named 002 Mark And so on Section Folder 2 named 002 1 an...

Page 20: ... descriptive names which makes organizing much easier Let s name the first folder 001 Language English The second will be 002 Language Spanish Now let s move all the English KJV and Spanish MP3 files into their respective new folders There are several ways to accomplish this Use the method you are most comfortable with Highlight the relevant MP3 files right click and choose Cut open the appropriat...

Page 21: ...older 4 levels or place all of the Books together within Section folders 3 levels For the sake of example we are going with the 4 level structure model Within each language we want 3 Sections where the first contains Matthew and Mark the second contains 1 and 2 Corinthians and the third contains Jude and Revelation In Language folder 001 Language English let s create the following Section folders ...

Page 22: ...rking on the second Language folder When done with this step we should have the following folder structure in the MegaVoice audio folder Once our Section folders are created let s move corresponding audio files to their respective Section folder In the first Language folder 001 Language English move all the Chapter MP3 files for Matthew and Mark to the 001 Section Matthew Mark folder Move all the ...

Page 23: ...r 001 Language English This entire process will be repeated for the 002 Language Spanish folder later Open the first Section folder 001 Section Matthew Mark Since Matthew is the first Book create a folder named 001 Matthew Mark being the second Book will need a folder named 002 Mark For Book folders the numeric prefix is optional but recommended It will help ensure correct copy and playback operat...

Page 24: ... Now we will move the Chapter files to their respective Book folders Highlight the Chapter files for Matthew 3 of them in our example and move them to the 001 Matthew folder Highlight the Chapter files for Mark 3 of them and move them to the 002 Mark folder ...

Page 25: ... 40 docx Page 25 of 64 Let s repeat the above process for the next Section 002 Section 1 and 2 Cor Because 1 Corinthians is the first Book in this Section create folder 001 1 Corinthians And create 002 2 Corinthians for the second Book ...

Page 26: ...ove the Chapter files to their respective Book folders Highlight the Chapter files for 1 Corinthians 3 of them in our example and move them to the 001 1 Corinthians folder Highlight the Chapter files for 2 Corinthians 3 of them and move them to the 002 2 Corinthians folder ...

Page 27: ...der and create a Book folder for Jude 001 Jude and create a folder for Revelation 002 Revelation Let s move the Chapter files to their respective Book folders for Section 3 Highlight the only Chapter file for Jude and move it to the 001 Jude folder Highlight the Chapter files for Revelation 3 of them and move them to the 002 Revelation folder ...

Page 28: ...5 40 docx Page 28 of 64 The Second Language Folder Once you have completed all the Section and Book folders in the 001 Language English folder repeat the process for the 002 Language Spanish folder following the steps outlined earlier ...

Page 29: ...rify the contents Within our Audio Project Folder MegaVoice we should only have two folders which are our Language folders Within each Language folder we should only have three Section folders Within each Section folder we should only have two Book folders and they should be the Books relevant to that particular Section Within each Book folder we should have the relevant Chapter audio files for th...

Page 30: ...MegaVoice recommends using USB 2 0 or higher powered HUBs each directly connected to the computer not daisy chained and with up to 7 players connected per HUB SLS USB cables must be used to connect the players to the PC Mac Standard USB to micro USB cables will not work When connecting players using a USB HUB each player must have its own SLS USB cable See illustration below Envoy E Player PC Mac ...

Page 31: ...it does not but all you have to do is to click the Refresh button circled in green for them to be recognized 2 There are 2 Envoy S MegaVoice players already connected and SaberCopy has identified them as volumesD and E providing a summary of current content for each circled in blue SaberCopy will also provide you with a lot of information about each connected device that you can t get from most ap...

Page 32: ... in the drop down list of options for each player and longer names tend to truncate when displayed in that list 8 On the Files in Project tab we must specify the source for the copy operation The easiest way to do this is to drag the desired folder onto the list on the right and drop it SaberCopy populates the Source File Spec column for us circled in blue and the Destination Folder column circled...

Page 33: ...s On most of the project tabs SaberCopy will suggest values from the last project opened as defaults It is always a good idea to verify the settings on each of the tabs to make sure they are what you want any time you begin a new project 12 For the Envoy S players we just need to make sure that Target Device is set to Standard MP3 Player Smartphone Tablet USB 13 The Custom Options section in the b...

Page 34: ...f the available choices but we strongly recommend first consulting MegaVoice technical support for optimum settings 17 Under Test and Copy Options we want to execute the read write test beforecopying 18 Under Verification Options we want to perform some basic verification once the copy completes so we have checked Verify everything don t stop on error Check file timestamps and to compare the first...

Page 35: ...ntaining the players turned red This is because SaberCopy will perform a compare before and after loading a player from a project unless you check the option Don t verify when project first attached in the project definition These particular players were loaded with audio different from the B1100 project so they display as Unmatched 24 To begin the copy process all we need to do now is click on th...

Page 36: ...Copy button per player a pop up dialog is displayed for each player separately 27 Once the actual copy completes SaberCopy performs another compare of the project against the selected players If they match the line for that player will turn green and the final message will be Complete If they do not match for some reason the line for the player will be red and the final message willbe Unmatched Fo...

Page 37: ... the power button on the left side of the player for about 2 seconds until the LED lights up in yellow The player will beep once the LED will change to green and your message should begin to play automatically If it does not see the Section on Troubleshooting at the end of this document The power button The volume button Figure 12 Power and Volume buttons ...

Page 38: ...scan will stop and beep An additional 2 second press will loop and continue to scan from 108 0 MHz Each short press will increment the frequency by 0 1 MHz A 2 second press will scan for the next FM station the LED will blink When the highest frequency is reached the scan will stop and beep An additional 2 second press will loop and continue to scan from 87 0 MHz To switch to FM radio mode press a...

Page 39: ...he scan buttons and are also disabled If no configuration file is found then all buttons are pre programmed to 87 0 MHz and may be changed The file should contain a single line of text with the following format S x freq1 freq2 freq3 freq4 freq5 From left to right S an uppercase S a colon x where x is 0 zero the buttons are programmable and may be changed by the user 1 one the buttons are fixed and...

Page 40: ...ay not be changed by the user The scan buttons and are also disabled Button is pre programmed to 91 5 MHz Button is omitted and defaults to 87 0 MHz Button is omitted and defaults to 87 0 MHz Button is omitted and defaults to 87 0 MHz Button is pre programmed to 104 7 MHz 3 S 0 The buttons are programmable and may be changed by the user this is the equivalent of having no FMSET file Button is omit...

Page 41: ... will automatically create this folder if it is not present The naming convention for the recorded files is RECnnn wav where nnn is a 3 digit counter that the player increments automatically beginning with 000 This allows for up to 1 000 files The largest file allowed is 2GB Based on the settings described above a 2GB file can contain about 23 7 hours of recorded audio To exit recording mode you m...

Page 42: ...g of the current file A subsequent short press skips to the previous file A long press will skip backwards 5 files Player will beep when first file is reached While in recording playback mode a short press will skip to the next file A long press will skip forward 5 files Player will beep when last file is reached While in recording playback mode a short press will advance 20 seconds in the current...

Page 43: ... making sure not to alter the folders or files comprising the audio message Correct playback could be impacted ifnot Once you make recordings it is advisable to rename them to something meaningful as soon as you can for easier identification later The player will still be able to access and play these files The order of playback should remain the same In the example below a player is connected wit...

Page 44: ...up recordings set the player on a level surface a fixed distance from thesource 6 Speak slowly enough to clearly enunciate your words but quickly enough so that the messageflows 7 Provide proper silence between the parts of eachmessage a Take a short breath before the message chapter b Take a breath about 1 second after thetitle c Take a long breath about 2 seconds at the end of the message chapte...

Page 45: ...ute it The reason is that the structure is not one of the supported types for audio playback If you try to navigate to the card and play the content the player will beep 5 times and go into pause mode because it won t recognize the structure However all you would need to do for it to work is to move the WAV files from the RECORD folder to the root and then delete the empty RECORD folder You may re...

Page 46: ...back speed automatically returns to normal While in Speed Control mode pressing volume down or up on the side of the player will gradually decrease increase the playback speed A continuous press will decrease increase the playback speed until the minimum maximum speed is reached The rate of the LED blink will change as you adjust the rate of Speed Control Once the speed is at the desired setting a...

Page 47: ...ht on in low beam While the flashlight is on subsequent short presses will change to medium beam then to high beam and finally turn off A continuous press on the button will turn the flashlight on with high beam and remain on until the button is released This even works if the flashlight was first activated using the short press making it possible to easily toggle between low and high beams When t...

Page 48: ...l show asgreen To remove the microSD card gently push it in The reader will unlock and push the card out so you can remove it If the player was in playback mode from the card when removed it will beep twice and revert to the onboard memory If any other function was active the function will continue with no interruption You can view format and prepare a microSD card while loaded in the player s car...

Page 49: ...are that when using methods 1 or 2 noted above from a Windows PC you will be limited to the number of players microSD cards you can simultaneously load by the number of available Drive or Volume letters on the PC Volumes use the letters A through Z and several are already reserved by existing definitions on the PC by devices such as disk drive s DVD CD drives mapped drives etc A microSD card dupli...

Page 50: ...le below 2 Envoy E players are connected with SLS cables without cards loaded The onboard memory of each are volumes H and I and show with a status of Online The microSD card readers appear as volumes D and F and show with a status of Removed Once you insert microSD cards in the reader of both players D and F they also show as Online See below Once you identify the correct drives you would choose ...

Page 51: ...Volume name if set when it was last formatted or may show as Removable Disk if no Volume name was specified Again this can vary depending on the operating system In the Windows example below a microSD card loaded in a microSD USB adaptor and connected to the computer shows as volume MY SD CARD Once the SD card s are connected to the PC Mac using USB cables you simply copy the contents of your audi...

Page 52: ...oup to the SD card volume and drop them Or you can right click on the first item choose Copy go to the SD card volume right click and choose Paste Listen to the message on the SD card Once the SD card is programmed you should listen to it to make sure it plays and that navigation among the various audio files is what you intended Load the card see Inserting a microSD card and then press the Langua...

Page 53: ...he methods below For fastest charge connect any standard USB charger regulated 5VDC minimum 300mA to the micro USB port on the player for about 2 hours or until the LED stops blinking While charging the LED will blink according to the charge level described above Plug the player into any standard computer USB port using a USB to micro USB cable for about 3 hours or until the LED stops blinking Any...

Page 54: ...n to pause playback 3 Press and hold the volume down button on the side of theplayer 4 The player will beep 3 times and turn itself off 5 When the player is restarted the settings will beinitialized Setting Initial value Last used mode Audio playback Playback bookmark Beginning of the audio message Playback speed Normal Volume Medium Radio station bookmark Elite and Equip only If configuration fil...

Page 55: ... be set by the user by using the instructions above and a temporary implicit one which is managed internally by the player When switching from Audio Playback mode to another mode a temporary bookmark is alwaysset When returning to Audio Playback mode from another mode if there is a permanent bookmark set it will be used as the point from which to resume playback If not the temporary bookmark will ...

Page 56: ...for charging purposes Connect the player to a computer using a micro USB SLS cable a Standard micro USB Data cable or a Charge Only micro USB cable If connected via SLS Data cable and you want to disconnect from computer communication mode and continue charging your player press briefly on the Power button on the side of the player or eject the player s volume via the operating system If the playe...

Page 57: ...dor discoloration leakage or deformation especially near battery Refer to a qualified technician for service If the battery is removed from the player handle it with care Keep the exposed battery out of reach of children DO NOT burn puncture disassemble or modify thebattery If the battery leaks dispose of it carefully in accordance with all local laws Wash any skin or clothing exposed to battery l...

Page 58: ...termined by PROOF OF PURCHASE WARRANTY PERIOD The WARRANTY PERIOD will be extended by each whole day that the PRODUCT is out of YOUR possession for repair under this WARRANTY b MEGAVOICE will pay for the labor charges incurred by MEGAVOICE in repairing or replacing the defective parts during the WARRANTY PERIOD c YOU will not have to pay for any such replacement parts d MEGAVOICE also warrants tha...

Page 59: ...s for breach of WARRANTY Any action or lawsuit for breach of WARRANTY must be commenced within eighteen 18 months following the purchase of the PRODUCT 9 The foregoing WARRANTY is YOUR sole and exclusive remedy and is in lieu of all other warranties expressed or implied To the extent permitted by applicable law MEGAVOICE hereby disclaims the applicability of any implied warranty of merchantability...

Page 60: ...mA Weight 2 3 ounces 64 grams Dimensions 4 x 2 25 x 0 5 10 4 x 5 8 x 1 3 cm Contact for Support The MegaVoice web site https megavoice com audio tools request support for loading audio content on audio bibles Recommended free utilities by MegaVoice http megavoice com audio tools tools and utilities for loading audio content on audio bibles ...

Page 61: ...o Audio Playback mode Exit Speed Control mode SP scroll back to previous Book LP scroll back 5 Books at a time CP scroll back 5 Books at a time until first Book or button is released SP decrement frequency by 0 1MHz LP scan for previous FM station While in playback LP delete the current recording Exit Speed Control mode Button Audio Playback Mode FM Radio Mode Recording Mode Speed Control Mode LP ...

Page 62: ...paused SP resume current recording Exit Speed Control mode Button Audio Playback Mode FM Radio Mode Recording Mode Speed Control Mode SP fast forward 20 seconds in current Chapter CP fast forward until button is released or end of file SP switch to the pre programmed station for this button LP program the button to the current station While in playback SP forward 20 seconds LP fast forward through...

Page 63: ...n Make sure all USB cables are properly connected SLS USB cable might be faulty Replace with a working SLS USB cable Try connecting a different player Replace the SLS cable with a regular USB charging cable If the player LED lights up the SLS cable is faulty Player is faulty Replace the player Unit LED blinks quickly when first connected to the computer with a USB cable Low Battery See Battery car...

Page 64: ...on a network computer or portable device Unless you have a high speed external device where your audio files are stored we recommend always having your source audio on the local computer s hard drive when loading players We also recommend using powered Hubs with each Hub directly connected to the computer not daisy chained together with up to 7 players connected per Hub Allocation unit size is too...

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