Fault
Actions
No reception/poor
signal via a wireless
network connection
(WLAN).
• Make sure that all required settings have been made.
• It may be too far from the router. In this case, the use of a repeater may be sensible.
WIRELESS DISPLAY
connection cannot
be established.
• Make sure that all required settings have been made. Please see section
WIRELESS
DISPLAY
on page 29.
• The devices may not be compatible (only Android devices with certain software
requirements are compatible).
The remote control
is not working.
• Check if the batteries are fully functioning and have been inserted the right way
round.
• Ensure the sensor fi eld is not exposed to strong light.
The menu cannot be
opened.
• Check whether CEC is enabled. In this case, the menu cannot be opened. This is not
a defect. In some cases, the menu of the device connected via
HDMI2
opens. This
is dependent on the playback device and must be supported accordingly. Further
information is available on page 47.
• Change the input source.
HDR contents are
not played back.
• In
the
SOURCES
menu select
ENHANCED
(see also page 46).
In many cases, it is sensible to reset to the factory settings with subsequent reinstallation.
If cookies are disabled, the home page of the media portal is displayed each time it is called up.
62
Troubleshooting
