62
Fault
Actions
No reception/poor
signal via a wire-
less network con-
nection (WLAN).
• Make sure that all required settings have been made.
• It may be too far from the router. In this case, the use of a repeater may
be sensible.
WIRELESS DIS-
PLAY connection
cannot be estab-
lished.
• Make sure that all required settings have been made. Please see section
WIRELESS DISPLAY
on page 27.
• The devices may not be compatible (only Android devices with certain
software requirements are compatible).
The remote con-
trol is not work-
ing.
• Check if the batteries are fully functioning and have been inserted the
right way round.
• Ensure the sensor field is not exposed to strong light.
• Turn the device off and on again using the mains switch on the bottom
of the device.
The menu cannot
be opened.
• Check whether CEC is enabled. In this case, the menu cannot be opened.
This is not a defect. In some cases, the menu of the device connected via
HDMI2
opens. This is dependent on the playback device and must be
supported accordingly. Further information is available on page 47.
• Change the input source.
In many cases, it is sensible to reset to the factory settings with subsequent reinstallation.
13.1.
Do you need more help?
If the suggestions in the previous sections did not solve your problem, please contact us. To make it
easier for us to help you, please have the following information to hand:
• What external devices are connected?
• What messages appear on the screen?
• When operating the device, at which step did the problem occur?
• If you have a PC connected to the device:
– How is your computer configured?
– What software were you using when the problem occurred?
• What steps have you already taken to try and rectify the problem?
• Please provide us with your customer number if you have one.
31373 EN Aldi UK Content 30027461 RC.indd 62
31373 EN Aldi UK Content 30027461 RC.indd 62
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23.07.2019 14:42:17
