MedeaWiz® Hydra™
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Trouble FAQ
The LED power light is not on:
The Hydra gets power from a Sprite plugged into Port 1. Make sure the Sprite power LED is on
and that the Sprite is plugged in to the Hydra with the 4 pole, 4 wire 3.5mm cable supplied with
the Hydra.
I am having trouble setting the operation Mode or DMX address:
See the video demonstration at
About the Delayed Trigger modes:
The delayed trigger modes will hold the trigger event until the Sprite issues an End of File byte
0xEE. On occasion, the Sprite may start and show a few frames of the 000 looping file before
starting the newly triggered file. If your video files have a few frames of black at the beginning,
OR if all beginning frames are the same image on each file, this should not be noticed.
My video has a glitch or green area when looping or triggered
This often happens if your video bit rate is too low. We suggest a bit rate of 20,000Kbps
(20Mbps) or higher. Do not compress the files. Let the bit rate be high at the normal setting.
The file’s pixel size should be 1920 x 1080 for the 1080p or 1080i settings, and 1280 x 720 for
the 720 settings. It is helpful to have all of the files made in the same format and encoding.
You can also try another Video Output Mode setting, 720p 50, 720p 60, 1080p 24 and etc., in
the Setup Menu. Often this will solve the issue without altering your files.
You may need to alter your files with video editing software. These settings work well:
CODEC = H.264
Pixel size = 1920 x 1080
Frame rate = 60 fps
Bit rate = 20,000Kbps (20Mbps)
Set the Sprite® Video Output Mode to 1080p_60HZ
There are numerous video editing software programs available. We use Power Director from
It does a good job and is not expensive.
